I love the food and drinks at Dear Mama but I had a very disappointing customer service experience today. I ordered two iced coffees, a French toast croissant, and some overnight oats and asked (prior to making my order) how long the food would take to make since I was on a bit of a time crunch. I was assured that the food would take less than 5 minutes to get to me but ended up waiting over 30 minutes to receive my full order. Twice different elements of my order were made incorrectly (I initially received one hot coffee instead of two ice coffees and, when my food was finally done, I received my order without the overnight oats) and while I was waiting I saw staff standing around, talking to one another, texting on cell phones, and eating while preparing food. No one seemed to notice or care that I had been standing and waiting for over 30 minutes. Super frustrating!

Great Overnight Oats! Cool vibesUpdate(10-26-21)The new management seems to be cooking up a storm and the food is absolutely amazing. Had a nice intimate evening dinner here.

This is great place with great service. The crowd is diverse. The staff is positive and friendly.

The space is a dream, spacious and beautifully decorated with plants. If it wasnt for the unpleasant experience, I could see myself returning often.It wasnt clear how table service works or if there was table service. We decided to order at the counter and then find an open table like some of the others before us. We learned later that there was table service, run by a single person who showed their displeasure by slamming chairs down next to occupied tables not partaking in table service.We ordered some lattes, burrito, and croissant sandwich. I watched as the single barista fumbled around making everyones order. It was clear that they wanted to portray some level of artistry, but it was hard to stomach watching the same towel used to wipe the counter promptly used to clean the part of the coffee machine that held the grounds to make drink after drink. Not to mention, rubbing off a spoon on ones shirt and then stirring an order…I feel like this place can benefit by better management or support to keep the staff happy and trained. It could also benefit by designating an area for those who want to dine-in vs those who want to order to-go, but linger for a bit.

Great food for the price service is good. People and atmosphere awesome. Loved my experience

Great place to work or meet up. Lots of natural light. The plant variety is quite literally some of the best Ive seen in an NYC indoor space (aside from the botanical gardens, of course). REally glad DM came to the neighborhood!

Very disappointed!! I ordered online a “croissant with ham and cheese” and a “yogurt parfait” as showing in the website, in a bowl and I added a banana as extra... I received a regular/medíocre croissant, same as the ones that we find on a plastic box from an ordinary deli/grocery, with an almost invisible portion of ham and cheese ... and the yogurt came in a small cup,, again, something that I could get from a regular grocery ...and instead of a banana they put a super sweet marmalade that I would never ordered if I knew... super expensive for the service!! Never again!

Love this coffee shop! Fast and great service, the staff follows strict safety guidelines, beautiful building/setting, delicious coffee and food. What more can you ask for?

I work in the building and get coffee as well as zucchini bread here sometimes. Its always been great, although a number of times in the past few months I was given a slice that was sitting out in a small container instead of a freshly cut one. This is not an issue itself, food waste is awful and theres no need to cut a fresh slice if the pre-cut ones are perfectly fine. However, recently I have gotten anything between a very stale, hard slice that was clearly older than a few days to a slice that had the yuzu frosting melted off to the side (the visual wasnt a problem but the icing tasted stale).The employees here are extremely wonderful and the bread has always been great - its just unpleasant that it has become such a hit or miss now where I dont know what quality of slice will be handed to me whenever I do get it.

Got some coffee to go. The Langston brew is really good, and I definitely recommend. A bit price at $15 per bag but worth it for the quality.

I went to Dear Mama in one of the new Columbia University buildings. It is spacious. The coffee is good. But service stinks! I had a ham and cheese croissant ($4.50). Delicious, right? Not when it is stone cold. Who serves this without heating it up? I ordered a 16 oz. coffee, but received a 12 oz. cup. When I questioned it, the barista corrected it, but is that my job? I sat on one of the benches nearby to eat in the sun. I guess the table seating will be more desirable in the heat of summer. I’ll try this place again, and hope it will be better.

One of my favorite spots to order from on the weekends. Creative takes on classic drinks/food and delicious coffee & food. I highly recommend the Cardi B-uritto, perfect hangover cure! Only complaints; utensils/straws are never provided in orders even when I specifically say to include them! Incredibly frustrating trying to drink an iced coffee with no straw especially, when on the go. Also would love to see more items on the menu, especially specialty drinks. But an all around 10/10

Great service and sun drenched open space with ample seating options. And delicious 🍟 fries.

I enjoyed the show. The wings, however, left a lot to be desired. They were very small and flavorless.

Wow.. wow guys what a pleasant surprise.Just happened to search for nearest coffee shop to have a quick breakfast and found myself in this place. Looks bran new, modern design with tasty coffee and Overnight Oat. Google can add a mark for newly opened places for those of us who get the kick of it.Give it a try and rate them (currently only 24 rates) for all to find this place and enjoy.

I normally love this place. It’s by far the best coffee in the extended neighborhood. But today I waited 17min for a salad and instead of being apologetic when I went to ask if it was ready I received sass. There were only two people in the shop so there’s no reason it should have taken so long.The coffee is excellent and the food very good (but very $$$). I understand sometimes things are slow but what I can’t take is attitude. When things pick back up and there are more costumers these guys are gonna be in way over their head. Having said that, I’ve never had that experience here before. Normally everyone really friendly. BUT If you add in attitude from staff it’s definitely not worth the price.

Good coffee (I had a dirty chai). Great peppercorn lemonade. A little on the pricey side and forgot my muffin so docked 1 point.

Great food and service. Coffee beans/grinds are incredible as well.

Breakfast sandwich was really good, but it took a long time to get my coffee.

Great location and the truffle pizza is to die for! Zach the owner is absolutely brilliant!

This place is soooo good even via delivery. I ordered the tempeh BLT and oh my good stars in heaven was this bliss. Each bite was like the first bite sooooo euphoric. I am so happy Postmates delivers this place because whew. I’ve never had a better vegan sammie. I wish I took a picture… all I have are the chips left .

I love this cafe! It is so beautiful, well-lit and clean and just the perfect place to spend a few hours working (pre-corona). The drinks are delicious as well as the food and the staff is all so very kind and courteous! Theyve also been doing a buy a meal program to help provide food to those that need it in Harlem. I love this business. 10/10 recommend this place to anyone.

Confusing system for ordering and inattentive staff made the experience terrible. We sat but no one came to provide table service, whereas others did.We eventually ordered at the counter, but then received no further direction. Coffee pick up is on one side, but food pickup is around the corner. We watched as they spilled our coffee and just gave us wet cups with the lids wiped off with their shirts.

Friendly staff. Great space. Nice atmosphere.

Great space, friendly & attentive staff a perfect gathering spot. I will return often with friends.

Great food, cool staf, good music. Politely professional environment. Love the local art.

Got to sample the unreleased caramel latte. It was superb! Definitely needs to become a staple. The environment is friendly & great. Definitely my favorite lockdown era find in NYC.

Love coming to Dear Mama. The vibes are immaculate, the staff is kind and can we just talk about the Notorious BLT? Best non basic BLT ever. Non basic because who makes a tomato jam??? Dear Mama does. Never heard of it before this sandwich but it’s changed my world. My favorite guilty pleasure is their Black Forest cookie. Since By Chloe cancelled their double chocolate chip cookie, my OG fave cookie (rip cookie), Dear Mamas Black Forest has become my new indulgence. If you haven’t had it, make sure you get it. It’s perfectly moist and incredible with a hot unsweetened oat milk latte. Best coffee shop in Harlem by far.

I love this place!! I always make a point to stop by if Im in the area and grab one of their drinks(idk what they do to their coffee to make it taste so good, but Im eternally grateful)The food is delicious and a decent price and the STAFF. The people who work there really go above and beyond. The manager Crystal of the West Harlem location is an absolute delight and makes sure the customers are well taken care of. A+++

Great food, coffee, and a very friendly staff! I recommend their avocado toast and butternut squash soup. They also have a really amazing plant collection, and great wine.

The honey B pizza is delicious and the waiter was very helpful and respectful

Paid $6 for an awful cup of cappuccino. It’s not even coffee. Just got a $6 glass of frothy milk. So disappointed 🤮 I would like a refund.

Cute place lots of space inside

The sangria is amazing!

Great coffee, lemon zucchini cake.

Its finally open! Incredible coffee from knowledgeable and friendly baristas in a huge space with indoor greenery. What is this, Brooklyn?

Took them 45 minutes to make an avocado toast!

Great food, excellent coffee, delivery service/app are a work in progress.

Great vegan BLT and vegan margherita pizza

I placed an order on the vegan menu, checked out and then received a notification that there was an update and my price was increased nearly $10. When I called, there was no answer. I left a message and still no response almost a week later.

So so good!! Matthew the coffee- ologist makes the best coffees ☕ 😋 Breakfast was incredible 🙌

Incredible gem. Great friendly competent service, streamlined design for comfort and safety of all, and best of all really delicious drinks!I got the dirty chai, it was strong but not overpowering, delicious and full of flavor. Will definitely return.

Staff was super friendly and the coffee was great!! It was a beautiful space too!

Amazing cafe ! I enjoy stopping by Sunday mornings. I always get their Chai latte or the Mexico City Mocha. Food is always fresh and the baristas are very lovely.

Amazing ambience in an up-and-coming area! Right off the 1 train at 125th and near the pier. The baristas were friendly and they had a great selection of coffee/tea beverages.We ordered a Chai Latte and the Mexican Hot Chocolate. The drinks were the only downside to this experience. Chai was quite sweet and Mexican Hot Chocolate was over spiced. Because of the great service and cool space, I’ll definitely go back to try other beverages.

Brisket sandwich has onion relish. Devoured it. Really good joint if youre not terribly hungry or big eater. But each bite is a song.

Ive been going here since they opened. Consistent is the word I would describe this location in Manhattanville. The quality of product is fresh and clean ingredients. My go to is BLT, Cardi Britto, the smoke tempe is slamming and Bronx Brownie (GF) and my all time favorite Lamington (GF) The seasonal menu includes unique sandwiches and platters. Coffee beans, taste delicious and no jitters. The service is impeccable. The place is clean and they practice COVID protocol. Shout out to Crystal and Sara, they rock!!

Best coffee in the area, but pricey

I didnt know this was here, because I live on the other side of town. Im glad I discovered it, though. I plan to make the trek over more often now.

Really nice cafe, especially in pandemic times! Love the lattes here. The people are also very nice.

Im grateful that Dear Mama has remained open throughout the pandemic, including during the early spring months, when virtually all other coffee shops were closed. Dear Mama serves Devocion coffee, which is grown in Colombia and roasted locally in Brooklyn. The flavor profile is pleasant, light, and bright. They also offer a fairly large food menu -- pastries, soups, salads, sandwiches, and more, including several gluten-free, vegetarian, and vegan options. The cafe space itself is extremely large (unusual for NYC coffee shops), making it easy to maintain a safe distance from other customers. With free WiFi and ample table seating, there isnt a better spot for working remotely (during normal times...) in the upper Morningside Heights area. Its a great new(ish) addition to the neighborhood!

Great coffee

Cardi B-Burrito is stupendous

Great place

Good coffee, lovely spacious atmosphere, always a seat. The zucchini bread is amazing. But they don’t have a microwave to heat up baked goods.

Love this place. Has a great vibe and an even better matcha latte!

There are nice wines, too.

This place continues to inspire & delight. From beautifully made coffee to creative lunchtime meals to soon a full bar, Im sold! In the soaring space, you feel like youre inside and outside at the same time.

Nice working space - though they could use more tables with sockets, especially as the ones by the far wall are right by the vents so tend to be really hot or really cold. The food is really good though, and everything reasonably priced. I think theres a discount if youre affiliated with Columbia.

Excellent place to work and have a coffee. Spacious enough for you to have a small table for yourself even during rush hour. However, be weary of lurking nerdy neuroscientists ready

Good coffee, absolutely love how much lighting there is + the decor (all the plants!) is awesome. Great to sit and study or to go with friends!

Great quality coffee, it has yet to dissapoint

Dear Mama is a really relaxing coffee shop!They have a lot of tables and natural light, and tons of plants (some/most/all(?) of which are for sale). It doesn’t seem to get too loud to focus in spite of the steady stream of customers.The coffee/espresso is usually quite good but there’s some inconsistency among the baristas, so if you’re really picky about your espresso watch out for that.

Great staff, solid coffee, pretty good food, interesting pastries. AMAZING space-- so much natural light, seating, and greenery.

Amazing coffee and food with superior service. The staff bends over backwards to make sure you are satisfied.

Not only is the coffee and food incredible, the staff are super warm and the ambience is extremely welcoming.

Awesome food awesome people

We had a very pleasant experience in this place located in the northwest of Manhattan, it is undoubtedly a place that is enjoyed, simple but harmonious, its atmosphere is warm as well as the attention of the staff.The place is spacious enough to go for a coffee, meet friends or have breakfast with the family. I highly recommend it.

Bad service.Bad product.I ordered an ice cappuccino, one hopes they will surprise you, so that they come out with a half glass of cold coffee with milk.Very inattentive staff.Of course, they only spend it talking among themselves, and the client there waiting to be served.No good guys. !!

Best tea lattes.

It is not too bad

Slow