Took my brother’s mower here for repair and clearly asked to be called before any services we’re done. When I did receive a call it was to let me the know the mower was ready and my bill was over $400 bucks for a minor repair. Was upset because I clearly asked to be called and it was notated on work order. No one ever called me until the work was completed. Of course you’re stuck then. Needless to say I paid the bill and got the mower. Two weeks later (7/8/21)the mower had the same issue I took it in for Initially. I’ve been by several times and called only to get the run around from different employees as what the status is on the mower and today is 8/2/21. Worst experience I’ve ever had at shop. Don’t plan on returning here for any business. Terrible.

Never had a worse service experience in my life. Service Writer and technician stood right in front of me and lied to the Svc Mgr saying I approved work that I did not. In fact I had specifically disapproved said repairs. $125 per hour labor rate is one thing, but 1.5 hours to replace a spindle that only has 4 bolts.They stuck it to me. Don’t let it happen to you.Update. I was contacted by the General Manager. He sincerely appreciated me posting my review. He seemed dedicated to improving their customer service, and planned to use my experience as a training opportunity. He also volunteered a fair monetary settlement.

Very helpful staff and reasonable prices. You get what youre paying for.

Good place to go when you gotta gave it. Just dont forget to bring the wifes purse too because its exspensive.

The service was good but come on John deer. My mower is 25 yrs old and ur prices r abit uncalled for.in other words ur a ripoff. I bout the same item 5 on Amazon u wanted 183.00 I got the same thing. 12$

They will tell you anything to try and make money off you..

Had exactly what we needed.

Looking for a used tractor. Salesman was busy and I havent had time to get back. I was greeted going in very nicely

Good selection of products in stock.

Always enjoy doing business here at the saint matthews location. Hands down Some of the best customer service I’ve experienced thanks to Mr Brian and Mr. Maurice always sending me home with a good laugh and product that doesn’t disappoint. All my questions Are thoroughly answered, they are Very knowledgeable About There equipment and more! They really make shopping a breeze compared to some other retailers I’ve visited. Blanchard equipment is lucky to have a team like them. Thank y’all once again! I highly recommend this store, will be back again soon!

The parts department is like one big family. I enjoy giving them my money.

Best techs ever

Excellent service

The correct parts were ordered the first time! Neil is great

Awesome,fixed my chain saw at the counter. Young man very knowledgeable!

Quick excellent work. Much appreciated for work done on Honda tiller and John Deere mower.

Said they would pick up my mower in the off season and check it out- never did. Said Veterans would get a gift certificate or voucher to purchase products in their store - never got that either. Sent them email - didnt answer. Thanks for taking care of your Veterans!

Thanks to super Shane for the world class customer service he gives each time I come in with a problem . Guys and Gal up front are great also but I dont know them all by name yet to mention .Ive been in sales for 27 yrs and wish our service reps would take a page out of the book you guys learned out of . The secret to success is world class customer service and keep up the great work ...

I just bought a series 2 John Deere 2032R. The service was great. The salesman work with me on the best price for the trackor. He got me a new Box blade for $50 less than cost and a canopy for free. Newberry John Deere is the place to go.

Good place to get your John Deere parts and tractors from

Great folks very knowledgeable

Definitely a good shop to go get your Stihl equipment.

Great place to get your John Deere

Definitely not a customer service oriented business. Rude to customers. Quoted false return policies. Do yourself a favor and just go somewhere else.

That green paint must be gold!

Looked at the 3038E. Awesome Compact Tractor.

Its always something with these guys. Dont go here unless you are willing to be buttered up then screwed!

Great customer service in the service department!!

The Newberry store sells rail accessories.

Brought my mower in was having PTO problems talked to Shane and we come up with a plan to do an upgrade on the PTO switch works like a charm with zero problems

Very unfriendly

Got my part