I had the best experience here. The staff is extremely friendly and helpful. Nancy, in particular was very helpful to me. I was helped as soon as I walked in and she answered my questions and helped me with my issue right away. I will never visit another location now that I have found the ONE 🙌🏼

Vanessa helped me change my plan and get 3 new phones. Her service was amazing!! She helped find us discounts, transferred our contacts and photos, put cases and glass protectors on. She was extremely helpful and kind and insanely patient. I will recommend her assistance to anyone. Thank you Vanessa!!

I’m a loyal costumer to this store & to AT&T company, but 4 weeks ago I went to the store to upgrade my phone but Zakari messed up my account and the service on all the devices I have under my account, I have to call 611 every 2 days to fix something on the devices and they are not short calls, they last 2-3 hours I do not have the time to be on the phone that longer, they need to be more careful with what they do & more training probably would be helpful .

Changing providers and getting a new phone is always very stressful for me. Zakary was very patient with my son and I and made sure everything was set before we left. It took a very long time, as it always does, but he was very knowledgeable about the process. When I had numerous questions about the five page bill I received today, Zachary took the time to explain it even though I was frustrated and took off the item I did not ask for.

I enjoyed my visit today I did an upgrade and added a new line. Vanessa took good care of me as always and issue or question I go to her she’s always welcomes me with a smile and ready to get down to business.

Zak was amazing and extremely helpful. He helped my family open a new phone plan, and even got my grandpa a phone that was perfect for him! I highly recommend this at&t as well as Zak

The team at this AT&T store is amazing! I stopped in awhile ago and sat down with Rudy who took an enormous amount of time to review plans and phones with me. He was very knowledgeable, patient and professional. When I returned recently to complete my purchase, Nancy picked up where Rudy left off and provided EXCELLENT customer service. She was extremely professional and informative. Gilbert completed the transaction with a good sense of humor despite the unbelievable problems I encountered with Sprint while transferring service.I would definitely recommend this location for caring for cellular needs. Keep up the good work!!

She was a very sweet girl. I asked her about screen protector because the last phone I got (S10) I was told I didnt need one. 3 days later my screen cracked. She brought me different protectors to choose from. I needed help setting my phone up becuase Im not that tech savvy. The last person I dealt with, Gilbert Hernández, I believe was his name. Was phenomenal. I may have gotten his name wrong. It was a while ago. He was super amazing though. Anyway! She didnt even offer to setup my new phone. I just needed a little help logging in and redownloading apps. I think her name was Stephanie or Jennifer. Something generic. Funny how I remebered Gilberts name, but not hers. Just called the store to verify his name and it was Gilbert.

So amazing and great ! i had to make a second google account just to eat the world know how amazing this att is!!!! zak helped me and my boyfriend while two other people came in and wanted to be helped by him! he’s so popular, calm and collected. he helped everyone in a timely fashion. no one was mad and no one fought anyone. i would come here again every day of the year to buy a new phone ( if i had the money to) just to give y’all business

I recently had a phone emergency, I talked to customer service on the phone and they told me I had to come into the store, they couldnt help me online, I had to come into the store. I repeat, they told me there is no way I could resolve this online, over the phone, I had to come into the store. During this time, Post Covod-19 world. Customer service in a Social distancing world. I thought this company is safe, I can go in it would be fine. Surely it would just be a quick fix, surely they would understand. I did not want to go in but I was told I had to. Doors were locked, they are essentiall enough to be open but they hide behind the glass doors. They greet me behind the glass and they inform me they cant help me . They laughed at my misfortune rather than help me. They say I have to call customer service on the phone to resolve my issue. I did not understand why they laughed at me behind the door. In this day and age all I wanted to do was find out why my phone wasnt working. If you are still reading this review you might be confused. Why couldnt they just help me on the phone, they are a phone company. AT&t is behind the times. I switched to Verizon phone service and customer service is above and beyond.

I dont think like it is terrible the service. T- mobile the best

Hands down the best AT&T store around Hudson Valley NY. This corporate store can handle any situation with care and professionalism.

Such a great experience. Allen went above and beyond. I was in and out in no time with my upgraded phone!!

1st Time Visiting AT&T store (Newburgh Towne Center Store, 1431 Route 300, Newburgh, NY. 12550). See Store Representative Vanessa, Shes was Great for a Newbie, that I left 1 of their Competitors (T-Mobile of 15 years) and perks. 5G services is great, so far no issues. Looking forward to Being a Long Term AT&T Costumer

Overpriced my bill has errors no one wants to help correct it as they do not earn commission to do so.Better service, better prices, and no contract with spectrum PERIOD⚫️

Amazing staff. From start to finish everything went smoothly.

Pretty decent service. Prices for cases are outrageous, but thats what Amazon is good for.

Ultimate in knowledge for programs and services. Gilbert, set me straight since I was all fired up over not being able to get a better plan same fee. As described from the online support I got a few weeks ago. I being unsure exactly what was a better plan. Gilbert remained calm and reviewed my old plan compared to other plans and knew right away what could and was the solution. Gilbert was solution oriented in assisting me. I left a happy customer. With a better plan as offered to me from my online customer support a few weeks ago.2thumbs up for Gilbert!I hope the rest of the staff is just like Gilbert!

Fast and knowledgeable staff. They did such a wonderful job assisting my needs and answering all the questions and doubts I had at the time. Keep up the good work ! Deft telling my friends to come here for any quick and effective service( they are all att customers).

AT&T in Newburgh is the only place I go for my Cell Phone 📱 Services and Repairs with Amazing Customer Care friendly Services...😊😉

+Clean, friendly, Knowledgeable.-Limited Samsung phones.

Went in and asked for what I needed and got it. Customer service was Great!!

Employees are very helpful, take their time with you, and make sure you are satisfied. I was recently helped by vanessa. She was absolutely amazing. So far, my experience with ATT has been great. The store is kept clean and they have plenty of seating for waiting customers.

AMAZING service ! I walked in here and was treated like an actual goddess. If anyone knows the in’s and out’s of at&t it’s Zakary ! I screamed so loud ( in a good way)

This place in a covid breeding Hotspot. BEWARE OF COVID

Very professional helpful team I walked in and felt welcomed immediately The sales team is very knowledgeable and friendly they made me feel very comfortable I came in just to window shop and left with a new IPhone this is my go to cell phone store from now on

110% AMAZING EXPERIENCE. Not going to go into details but Daniel who helped me pick a iPhone 11 Pro Max this morning, switch from Verizon (who has a dead-zone in Salisbury Mills where I live now) and manage the store with the new social distancing and customer policy (he was pretty much alone this morning). Not to mention dealing with all of the technical details that go into all of this made my experience AMAZING, relaxed, stress free and actually fun (do I dare say fun?).I actually asked him if this was his regular store to work because I will only work with him and request him by name moving forward. Cant thank him enough for getting me all set up and making sure that everything was working correctly. Even forecasting some items and double checking on the port from Verizon (which didnt port so another great catch by him!!!) He is worthy of TEN STARS but they only have five as the max.

Savannah is awesome!!! She fixed my plan and gave me a great deal on the next phone. Thank you 👍🏾👍🏾

Gilbert worked with my husband for over an hour and made the transition from another carrier to AT&T more than flawless. He was interested in us as people and made sure to give us the best deal possible. He went above and beyond as far as customer service goes. We would recommend AT&T, and Gilbert specifically, to anyone.

Very professional service was taken care of right away I recommend this store employee very helpful

Great facility and staff. Got me set up with my new iPhone!

The team in the Newburgh store was phenomenal. DARIANNA was very helpful and very patient with us as we upgraded our plans and ordered new devises. I could not have asked for a better experience.

Lopez is one fine Honduran worker and was really nice and sweet and had patients with my problem would recommend to see her fine self again

Daniel was very helpful. We were not given the original order. He fixed it after his investigation of our order. He completed it to both our satisfaction. He was very polite; he was great at customer satisfaction. Thank you Daniel.

Big store and I it busy. 1 on 1 service.

My rep was very nice and efficient! Made signing up a breeze!

I recently went into this store after a month long of trying to resolve an issue over the phone. Roosevelt was there to greet me at the door. Despite my frustration, Roosevelt was able to quickly resolve my issue with no problem. He was knowledgeable, professional, efficient, and very pleasant. Roosevelt is an absolute asset to AT&T.

I had an emergency situation and Upon arrival I was greeted immediately with support and kindness. I was helped swiftly and smoothly without fault regarding my issue and was reassured that everything would be ok. I was very pleased with service and will be returning for future needs! Thank You

Eric was super easy to deal with...got me what I needed quick and effortlessly.

Came in because I was having issues with my old carrier, Nancy was amazing. Not only did she know her stuff she broke it down in a way that really made it easy to understand.

So grateful I went to this location. Jose was very personable and helped me with all my questions I threw at him. Made what I needed to do very simple which is the best part. Above and beyond. GOAT for the day.

Great attention from the people of this store !! Very helpful!

Have been coming to this store forever, the manager Danny is truly the best thing going for this store. clean, friendly, good staff and good prices. And Danny puts them over the top. I send all my business here, and I will never stop. Thanks Danny and team!

Staff is extremely helpful, far exceeds calling customer service. Worth making the trip!

My wife and I came into the store looking to get a new ipad. Mike was very helpful he looked over our bill he explained everything so that we understood. We ended up getting a ipad and a galaxy tablet. Great store and people also felt comfortable that they are following the covid-19 guidelines.

Alex has to be one of the friendliest and most informative associates there...Me and my wife transferred from Sprint to AT&T yesterday and even though they were busy she still managed to help us and everyone else that was waiting, even some crazy guy...best experience I’ve had at any other phone carrier store. Thank you Alex

Awesome store and staff. Always helpful

José was very kind and understanding of my concern. He provided prompt service and resolved my issue in great time. I will continue to offer my services at this location.

Jose was a fantastic help, will be coming back to him from now on. He was extremely friendly, best help I have ever received.

Came in and met with Jose and he was amazing. Got me just what I wanted. Thanks so much! Definitely recommend coming here.

This Guy Danny was Awsome He Helped me out So Much . I Recommend him always

They’re ok.

Great service and deals!

Jose is amazing. I walked in with a broken phone and a couple of issues and he was patient and helped me with all my issues. He was able to get me a new phone and help me set it up as well. Thank you so much Jose.

Went in for device help. They said they couldnt help there was a known problem with the device I just bought there a week before. Asked why they didnt let me know when they sold it. No good answer. Called tech support and they got it up and running. Guess they dont know their own product in the store.

Vanessa was great!!! Very helpful and professional.

Good service. VERY HELPFUL

Gil and Danny are amazing. Been coming to the store since 03. Won’t go anywhere else.

Every time we go to the AT&T store we always have a great experience. Thanks to Gilbert & Mike. Knowledgeable, pleasant & professional 👍👍👍

Need more attention??

Poor customer service on my May 30th visit.I need and new phone and was not allowed in store to make my own selection. The first phone the Agent brought out was defective- she said. Then left me for more than 20 mins waiting in my car without an update.. While at the same time other customers are walking in the store and no one us asking them to wait outside. Finally got my new phone but was told they are too busy to transfer over. Agent argued with me when I asked how is it that the gentle man next to me was assisted with transfer his service she said it did not happen and asked where would he have gitten Wi-Fi? From his new phone. No? Then I was not given a bag for my new phone.

No wait, personable agents...no pressure to buy, all decisions made were mine.

I run a movie site as well as a food blog and other online enterprises and Danny and his team at ATT in Newburgh have taken care of all my networking needs, from phones for my team and dtv to keep up on shows and movies as well as hot spots for our laptops and tablets as well. Danny is a consummate professional and is always available via text and email for any questions we have. He and his team are pivotal to the success of my business! thank you thank you

Very poor service sat for 45 minutes and was never acknowledged nor greeted as to my visit very rude not the first time either

Extremely Horrible horrible horrible customer service I was standing there for approximately 15 minutes I understand they only had two employees working but at least a good morning and I’ll be with you in a sec would’ve been helpful they even didn’t acknowledge and to top it off they both ignored me and other customers that were there... so I left and the other 3 customers that where there followed.... not good at all AT&T, I would recommend they all get re-train on how to greet a customer upon arrival because man they suck

Worst place ever! They barely acknowledge customers when they walk in. Waiting customers were telling new customers where to sign in. We waited 45 minutes and didn’t even get to speak with anyone. I honestly don’t know what the sales representatives do there… They just tap away on the iPad at a snail’s pace, and what should take 10 minutes seems to take a ridiculous amount of time every time. Never going back. Will do all my transactions online from now on. 2 people working on a Sunday?

Very nice people

Problem solved!

Had issues transferring my pictures and iCloud. They were awesome in helping me to make sure I didnt lose anything. My saleswoman Jennifer was patient and awesome! Able to save all my most important memories

Typical sales people that are not honest or push you towards 2000 dollar phones. I am looking to switch to another company!

Extremely great service...

Best customer service and overall great team...

Wait was bad. 2 people working while they had 12 people waiting. It was faster calling n getting things done

Jose was very helpful at transferring my apps/pics over to my new phone,

They are very professional, in the pandemic they put up with me a lot, they solved the problem I had thanks

They work hard to help you out

Terrible I waited 30 minutes for to be waited on with 50 percent attention

When I walked in there was no one there to greet me. I didnt know who worked there since some employees had street clothes on(No At&t shirt on). Once I was assisted by Miriam, I was very pleased. She was kind and courteous and hooked me up with a great promotion from SAMSUNG, which I had some difficulties figuring out. The store was nice and clean they just need to work on there customer greetings.

Absolutely horrible experience. I want in to the location to have my new Galaxy watch activated on LTE network. My wife had just gotten it for me yesterday for my birthday and she wanted me to get it hooked up. I was in the store for over 2 hours and left without the watch activated. Not only that but the representative was very very inexperienced and the customer service was terrible. he reset my watch back to default settings before even asking if I add downloaded anything additional to the watch which I had. after he reset the watch is when he said you didnt have anything on there did you? He reset the phone in attempt to try to locate the IMEI number which I told him was listed under the software information but he did not listen and proceeded to reset my watch to default anyway. Then simply said oh you can just re-download everything. now all of my settings are changed and Im missing all the apps that I purchased last night and they are not all on my phone as he said they would be. I was told I would be contacted by AT&t in the next 24 hours to get the phone issue results. I still not quite sure what the issue was to get the watch activated. anyway it was a terrible experience and I just had to get it out about how upset I am right now. I will never go to that location again and I do not recommend or will recommend anyone going there either.

Nice location, went there to drop some service from my phone. People are friendly and willing to help you.

Worst mistake i ever made. They have given me the run around for hours over paying off my disconnect fee! Service getting the phone was great, but as soon as you sign they forget all about service! Now stand to lose $532!!!! Would give negative stars if i could

Nancy was so very helpful to delete all the pop up adds that were affiliated with certain apps.Thank you so much Nancy!

Bad just bad. The people know nothing from the features to the phone to the price of the contract. Train your employees please! I asked about three different phones and got not a single straight answer.Me: Is this phone water resistant?Employee: Maybe.

Really understood my problem and solved it very well.

The representative was really nice and helpful. Especially after waiting almost 2 hrs to be helped. Not enough help on weekends.

Scammers stay with any other carrier!!!!

Fantastic. Gentleman was willing to answer all questions and even let me sample the megaboom 3 before I purchased the pair...

Horrible horrible horrible! Very disappointing customer service. I asked the difference between the iPhone XS and XR. The young lady helping knew nothing about the phones. Just one is cheaper than the other. I asked about the camera specs and was told to look it up cause that is what other people do. Don’t waste your time going into this store. Sorry I didn’t get her name to put in the review.

I am so disappointed i even have to leave a star to actually complete a review. When we arrived in the store the entire staff ignored us, and we waited at least 10 minutes and was then approached by one of the rudest individuals of any! Establishment Ive entered. Because I previously purchased the new Ipad through my sister in laws account, I began with asking if there was any accessories available for that particular Ipad and she immediately interrupted my sentence by saying You would have to have a plan with us she assumed that was information I needed to know;however had she been trained or had the decency to ask questions to be educated on how to assist me further, she would already have known we were in fact in a plan, as well as been with AT&T for over 10 years. Anywho I move along and the experience gets worst. She would constantly assume answers without listening and had zero clue as to what I was asking her. It became such a difficult task that my significant other became fustrated with just listening to how rude and clueless she was to the extent we decided to leave and Not upgrade our phone and pay off balance as well as add a tablet to our plan. Actually Im so displeased that I no longer want to be a memeber as this is NOT! The first time AT&T had screwed my bill up or had associates completely clueless. There are some great associates there and weve had some great experience with previous associates but this was just so unpleasant I just never want to visit this location again.

Poor customer service

Love this staff

The worker was very rude, and unhelpful

Never seen a more incompetent staff in my 55 years of existence! All they want to do is hang out and b.s. without actually helping anyone. Should you be lucky enough to get someone to acknowledge your existence they dont have the knowledge to help you. And God forbid you try and reach them on the phone! Called relentlessly for 20 minutes - nothing! Nobody is that busy. Totally useless!

Clerk seemed like I was inconveniencing him.

This store has very poor customer service. Just purchased a charger that we felt was over priced return less than 5 minutes later to get a refund and they placed my elderly mom on a waiting list for a return. Seriously? Why dont they have a counter for returns? They act as if they are the Apple Store. Their employees are on their phones doing other things besides work. No one can take a minute for a simple return? Instead of looking around and doing nothing? Insulting, unprofessional and very poor customer service. Will be contacting corporate.

Excellent.been going there 10yrs.allways got what I wanted and help with bills and updates to my plans.great staff who has been there for years.

Terrible Customer Service. I have been calling the store number all day and not once did any employee answer the phone. To make matters worse when i visited the store the phone was ringing and no one answered. I called because I wanted to know the price of a replacement phone charger. If it was cheaper than the Apple website i would buy it there . Needless to say my issue was resolved but no thanks to the AT&T staff in Newburgh.

My wife had a problem with her phone and took it to the Poughkeepsie AT&T where no one would help her . She was told she would have to call AT&T and do it herself . When we took it to Kim from the Newburgh store she took care of everything with a smile on her face . Kim is really great and very knowledgeable on all phones. I definitely recommend her at the Newburgh store for any new phone purchase

Awful didnt solve anything I left.Only 2 people working.Very Dissatisfied

Would be awesome if they didnt screw you out of your data