Well. Here I was, ready to spend $1,000 at this store. Walking in was not greeted but the lone guy was taking dating/love advice from some really wickedly weird woman. Could have been a street person, God Bless her.Anyway after 5 minutes of being ignored. I left.

Do not use this store if you are looking for a Verizon upgrade. They are a retailer only and their systems do not talk to the Verizon systems correctly, and they dont really seem to care to find out why or how they can fix it. My phone wouldnt turn on so I upgraded my phone through the Verizon website and chose this location as pickup. Verizon said I would receive an email within 2 hours when the phone was ready for pickup. I never received one, so I went to the store the next day and they told me that they couldnt fulfill my order because their systems messed up and there was nothing they can do about it and admitted that this had happened before. They told me to go home and talk to Verizon, so I asked to use their phone to call so that I wouldnt have to spend hours trying to figure this out. Verizon was unable to cancel the order themselves because it was in process with the store, so the only solution that they could come up with was for me to wait 3 days for the order to auto-cancel. I created a ticket with Verizon but I need my phone for work and now wont be able to have one for days. Its very unfortunate this specific incident has happened before and they made no effort to investigate or try to fix the process. I asked if I could talk to a Manager about why this happened and next steps and they said sorry he wont be available until Thursday. I hope that they will try to understand the error this time so that it doesnt happen to anyone else, but would recommend going to an actual Verizon location to avoid this type of trouble.

The representative was pleasant and very knowledgeable. He guided me to the correct accessories and fixed my phone situation quickly and with out hesitations. I was in and out in record time. Thank You.

I could tell he was doing great but my grandson was doing it for me. Hes more up on this stuff. It was a great experience for me to observe. Newburyport is very lucky to have this store. I give a five star rating.

Excellent service and very efficient. Sereana really knew her stuff and made the process very easy! She was kind and very knowledgeable! I will definitely go back to this store…

Everyone at this location is always very knowledgeable and friendly. The BEST!

WARNING DO NOT TRUST THIS STORE! I did not write the review with five stars! James manager of Verizon Newburyport must have done it while he had my phone! This is the review he posted below! I plan on reporting this! BE VERY CAREFUL WHO YOU GIVE YOUR PHONE TO!let me start by saying I really hate the idea of changing my phone!James made this an amazing experience, he was patient with me and told me everything that he was doing.I’m always afraid of losing everything in my phone and I was reassured that wouldn’t happen and it didn’t.I would definitely recommend the Newburyport Verizon.

The customer service was excellent had to set up a new business account and even though it was very long and tuff she never stopped to get it done. Very pleased

The staff didnt really helpThey said call tec support!Called tec support unable to get to a person for assistance.After years of loyalty, Im buying my new phone elsewhere.

Excellent experience in all ways!I recommend them.

Vinny was fantastic. Highly recommend!

Excellent service! Vinicius was extremely helpful and very patient. Getting a new phone can be stressful but not at this location.

The customer service representative was patient to my needs and was not flustered by many customers waiting ! They were pleasant an efficient as well. I would recommend them

Brittany was amazing! She helped me get into my new phone without milking me for money I didn’t need to spend. Honest, helpful and efficient!

Wonderful experience! Assistant Manager Brittany was wonderfully kind, helpful and efficient. Hands down the best in the area!

Serena was amazing the team in newburyport is always wonderful!

Very helpful and patient customer service! Highly recommend.

Better than the Verizon store by miles. Brittany is awesome and will help you get the best deal!

Friendly service and I was in and out of there in no tone! Loving my new phone.

Very helpful staff. Not pushy at all, will be back

I went to the place 455pm back to back days to pay my monthly bill and the place is close. There’s no reason to close early. I see the employee sitting there and can’t let me in or ask me what I want. A quick payment all I ask and he doesn’t acknowledge at all. I go there after work from next door all the time and I’m a regular. This will be the last time going there.

Mike Turner was absolutely the best sales person I have ever dealt with. We purchased a new phone and tablet and Mike worked closely with us on both. Always confidently and diligent to ensure our confidence and more important my wife. He is now the only salesman I will work with here at Russell Cellular. He should be recognized for his excellent work.

Tried to return a iphone power cord for $15.93 which did not work on the three phones I tried it on. I have bought multiple phones and numerous other equipment from this store and always been treated fairly. Today was different. I had not saved the receipt from my purchase, but have a copy of my cc account which showed date of purchase, store name and description of the item. For $15.93 they have lost a customer who was ready to buy two more iphone 11s.Aside the the shortsighted way they handled this matter, it is surprising they wouldnt even acknowledge they had faulty inventory

I went and picked up my new iphone 11 today. I was in and out in and had all my questions answered! Mike was awesome. He walked me through the whole process & made it painless. Mike was wicked friendly, knowledgeable and professional. I highly recommend going to Russell Cellular! Thanks Mike!

Thank you for fixing my failed attempt at updating my single sourceof communication.😊👍

I had gone into the store to get a cover for my iPad and had the opportunity to meet the new team there, as I had been a longtime customer of the previous owner. These guys killed it. Met ever expectation and then some. Best experience. Thank you Mike, Jeff & Kay !!!

Great service especially when I needed it....Thank youSean

Michael was super friendly and helpful. He answered all my questions and concerns with a smile on his face. Talked to me like Im a human instead of just a customer and really helped me decide what was best for me. 10/10 would recommend.

Anyone looking to upgrade or buy a new phone, Mike Turner is the best sales rep I have ever worked with. He is attentive, honest and went above and beyond to assist me with my new Iphone 11. I without a doubt, will be back to upgrade phones for my family.

Had to replace my damaged phone today and the Manager Jeff, Ally and Paul at Russell Cellular by Verizon couldnt have been more helpful, knowledgeable and accommodating.Ally was actually the one who specifically assisted me but they all clearly work as a team and it was very refreshing to see. Would highly recommend this store for any of your Verizon needs.

Needed to replace my damaged iPhone - Paul and Vinny were there for me. I walked in at 5:40pm with a 6:00pm close time... these guys stayed late and helped me out. Super friendly and accommodating. Highly recommend these guys.

I had issues with my Verizon iPhone. I went to the Verizon store in Newburyport, MA and dealt with Brittany Sorey. Brittany was spectacular! She was knowledgeable, understanding and most helpful and most importantly solved the problem. With doing what she did to my iPhone, my iPhone is a totally new device. It’s faster and quicker than ever and has the technology that will b used in future upgrades already with what Brittany worked out. Hats off to Brittany and. Beers to Newburyport’s Verizon store....I’ll b back for sure!

Mike did a great job telling us what our best options would be for buying 2 new phones and upgrading our data plan. 5 stars.

Exceptionally poor service. Was told activation fee would be waived by the store; when I came back in with the receipt, the lady fled to the back of the store and refused to come out. Avoid these dishonest sales people.

Purchased a new phone with Russell Cellular. The staff, and particularly Vinicius, were so patient, helpful and courteous. There was a problem with transferring data and they kept at it until solved. All questions were answered and explained well. These are professionals you can trust.

Sook helpful and took the time I needed

Mike Turner in Newburyport was amazing! He was fast, efficient and super friendly! Highly recommend him!!

Thanks to Brittany for her patience and knowledge.Her help was invaluable!

Mike was very knowledgeable, professional and honest with his advice. Highly recommend him!

Mike was awesome, after being frustrated with my Assurion replacement phone after hours assurion staff could not figure out my phone issues.Mike set the new phone up for me with all apps working and no issues within 1/2 hour.

Great service, fast work, got a new phone set up quick and easy!!

Very good service