Great as always. If you need to find shoes that fit, look good, and are good quality this is the place. The old school customer service is awesome. They actually measure your feet...

Steve Caplan was an awesome sales associate. I needed new sneakers and was not sure what I wanted. After I explained what I would use them for, the first pair I tried on, was perfect. I love going to Footprints knowing that I get excellent service.Thank you Footprints and Steve

Last weekend I wrote my first review that was negative, and I guess Ill just continue the trend. Walked into footprints today for the first time so I didnt really know the store layout or where products were. Still there for a few moments just inside the front door to let my eyes adjust and look around. So a few employees but nobody said hi so I kept looking for what I was after. Saw a small display of soul inserts so I headed in that direction and started browsing. Was inside this store for a good 10 minutes or more all in the same area thought it would be pretty apparent that I needed some assistance. There was at least six employees in the showroom floor area and I only saw one other customer. At no point in time did anyone offer to help me with products, they spent their entire time making small talk with one another about horse racing and injured horses and whatnot. During checkout when the woman asked me what sales associate helped me, I made sure to say it loud enough for everyone to hear no one helped me, seven employees talking about horse racing, but I helped myself. After that the room got quiet until I was on my way out. As I was passing her one woman attempted to apologize but Ill admit I was a little curt with her. Maybe my money isnt good enough for them, I did only spend $75 on insoles. Going to make a few stops on my way home and if I find another store that has what Im after Ill be returning my products to this location.

This is my favorite local store to buy shoes for adults and kids. They have great service and carry a huge selection of sizes, including wide. They carry only quality brands so their prices are higher than a store like DSW. Its worth it to shop here if you need personalized recommendations for difficult feet!

Very helpful and knowledgeable will recommend to friends and family

In, told em what I needed, waited 10 minutes, was seen, out. Awesome.

I had the pleasure of having Dot find the perfect size dress shoes which was not an easy task because of my foot problems. She went out of her way to stretch the ball of my new shoes, measured my foot properly, and I now know I’m a 7 1/2 WW and not a size 8! She was very professional and personably! Dot made my shoe shopping a pleasure and a positive experience which is very difficult because of my many foot issues ! Thank you Dot!

Very nice. Detail oriented. Got my shoes and inserts in less than an hour.

Its a total dump and that is so sad

One knowledgeable orthopedic guy Bruce. Five cheers for Bruce

I totally love this store! Everyone nice and have cute shoes. I always buy my kids and myself shoes here. I need comfortable shoes for my job and the staff there are very knowledgeable about feet problems, they suggested a better insert for my shoes and got into this device the measure your feet arch and match me with a great insert which it has been wonderful, feels walking in the clouds...lol

Needed size always available. The best in footwear, with great prices. Knowledgeable staff that know just when to help. Worth the 40 minute drive

Very nice attentive people. They had what I was looking for and were able to help me quickly.

The gentleman who helped me was very informative about the shoes I needed

I found the atmosphere to be sterile and unwelcoming, so I decided not to purchase any shoes. However I was measured for insoles and purchased the recommended insole. I have been using the insoles in my shoes and found them to be helpful.

When your young teen daughter has long, super narrow feet and needs school shoes, this is the place! She went in dreading the shoe shopping experience and left with a smile on her face and a lightness in her step!

Friendly service

We came to the store this afternoon. We found shoes and asked the manager if the store price-matched. The manager said, Yes, and she would run it by the buyer. The buyer gave us a hard time because we found the shoes in another country. Then, we found it cheaper in a store in USA, so we asked if this could be run past the buyer again. This time, his reply was No. When we asked why, he said, We dont price match. However, he said the store DID price match when earlier asked. Then he proceeded to say, I choose not to price match this time! He was rude, condescending, arrogant, and should not EVER treat customers in such a way. Inexcusable. His tone of voice was the most horrible noise Ive ever heard in my life. He must learn how to speak to people if he expects return business. He was openly dishonest. The prices here are outrageous, but the service was outlandish! Do not get ripped off here. We choose not to shop here again. Shame. Shame. Shame.

Great selection, they have a lot of friendly people to assistant you

High quality shoes for men, women, and children. Also, has an orthopedic shoe area with attentive, qualified staff to assist with fit. In fact, throughout the store, you actually have people to wait on you, and to make sure you have a proper fit. Athletic, casual, and dress shoes offered here. Top of the line, but worth it.

Have always had a good experience here.

I went online to see how late store was open and the hours were posted online as Thursday night being open to 8:45, I called the store and got a voicemail the hours on the voicemail also said that on Thursdays the store was open to 8:45 I was there at 7:30 on a Thursday evening and the store was closed, I called and spoke to the manager today who told me that they change their hours a few months ago. That was even more frustrating to me to know that the owner of this company has had several months to change his website hours and to change the answering machine on his door phone and still has not done so, it was an hour round trip for me to go there for absolutely nothing. They have very limited hours for people who work so Ill stick to my New Balance store.. I would say that customer service cant be to good if you dont care enough about your customers to change your phone message or update your website so they know the times they are open

Dave is a gem! Really personable and offered great service. I was unsure what to buy and he offered his recommendations. Very knowledgable!

Good place for hard to fit feet. Usually a short wait for a staffer, but they will give you one on one service, and stay with you until you are done shopping. And be willing to run to get any shoe you might want to try, and offer more shoes that are close in style in case you missed them.Staff usually very well trained, only once was there and ended up with surprising sizing results and fitting issues.

They did a great job making the insoles

Very bad. I purchased a pair of working boots. The boots stitching broke, I had purchased not even two months. I brought them back and the manager rudely said “what do you expect in this weather”. I expected to get new boots, as I had purchased them 60 days before. They are expensive and thought I was getting work boots worth for what I paid. As a customer, I will never ever purchase at your store again. I give you 0 star. I had to put one star in order to send the review. Again it is “CERO” star

Website advertises brands that are hard to find in CT. eg Allen Edmond. Drove 45 minutes to the store only to find they no longer sell Allen Edmond. Men’s dress shoe selection was very limited.

I have been exclusively going to footprints for both myself and my daughter for sometime now but after my experience yesterday I am not sure I will bother going back.The saleswoman that helped me was extremely slow and rude. She lectured me like I was a child because she felt I had worn the same pair of sneakers to long and informed me that once a sneaker is comfortable you should no longer wear it. She then measured my feet and disappeared to the back for what seemed like forever without ever asking my preferences. When she finally came back she pushed me into trying a shoe I had no interest in and preceded to act offended when I stated I did not like them and they were not comfortable. I would find out after that they were almost twice the price of the brand I had specified asked for. Once we got to the brand I wanted I realized none of the ones she had brought out were anywhere near something I would wear. When I told her that I didnt really like any of the choices she had given me and asked about different colors she again acted as though I was trying to offend her and became very rude. As I am not going to buy a shoe I dont like I informed her I would not be buying any that day and would just have to wait to get new shoes until something I liked was available. She then snapped at me that if I was planning on going to the outlets that they wouldnt have a big selection and Im not going to find anything there. When I told her that was infact not my plan she snapped that she was just telling me I wasnt going to find anything there. At that point I had to walk away. I had planned to come back when I had more time and see if I could find something I liked but after her attitude throughout the whole process I dont see going back anytime soon. I didnt drive 45 minutes to have someone treat me like a child and then act like a child herself when I didnt like her choices for my feet. Id much rather stay at home and order my shoes online and find a store that knows how to treat customer to bring my daughter to. Although this was my first bad experience here it was bad enough for me not to want to come back or recommend to a friend, they should be ashamed of their customer service.

We have always had a great experience here shopping for my sons shoes. The sales staff is fantastic and very helpful.

I would give negative stars if I could!!! This store is overpriced, scams elderly people, and treats their customers like garbage! Learn how to treat people with a little common courtesy! If you shop here, look online before you buy anything—you are SURE to find the same shoes at half the price! Don’t bother asking to price match, either. The condescending jerk of a buyer “chooses” whether or not they price match from one moment to the next. Did the wind just blow? Yes, they price match. Are you under 40? No, they don’t price match. He changes his mind without a decent reason in the same breath. What a joke! “Choose” not to shop here! You’ll thank me later!

Always have the shoes that you need

It was a 2 Hour ride and it was well worthwhile we found what we were looking for, Service was fantastic our sales person Jason was great and took all the time needed to make sure were 100% Happy

I had driven over an hour to the store on enthusiastic recommendation of two coworkers. The only thing that made it slightly more than a waste of time and gas money was the quality of the shoes I eventually bought. Possibly of relevance is the fact that I, a millenial had entered the store in jeans, a hoodie, and no make-up (I was, after all, just out for a shopping trip for work shoes, why dress up?)1) It took close to 15min to get a sales associate. During this time I was warily watched while I browsed the jewelry and occasionally shooed towards the Sale and Clearance areas.2) The saleswoman hemmed, hawed and sighed over my request of plain, black leather dress shoes for work, preferably flats. I have extremely high, flexible arches and damaged, mallet toes from sports, so finding supportive shoes is extremely difficult. This is why I went to Footprints, as I was told they could build custom arches and padding to fit anyone. The first* saleswoman made no mention of this. She instead brought out a series of inadequate, premade insoles I could have bought anywhere else, and seemed offended when none of them provided the support I wanted.3) After approximately half an hour, she visibly gave up, sighed again and loudly announced to the counter and entire store that she would need some help with this one and walked off. She never spoke to me again.4) The second saleswoman tried to insist that the premade inserts would be enough, provided I stood and walked in a way that was unnatural and uncomfortable.5) Close to an hour later we finally found a few pairs of shoes that might work with custom inserts only after I asked about that service, but6) I was again pushed towards Sale items despite insisting multiple times that I was not concerned about cost. This one is a weird color but you can probably make it work? Its fifty percent off. I had asked for plain black leather. One cost effective example I was presented with was holographic purple plastic. Absolutely not.7) My shoes waiting for me at the counter, I decided to browse the jewelry again, and was once again shooed into clearance with a salesgirl peeking over my shoulder as if they expected me to pocket half of it.I will not be returning. I found the type of arch insert used in the shoes I had planned on buying on Amazon for $18/pair, which is about the cost of gas spent to go there and waste my time.

Everyone is so nice

Very helpful and professional. Strong orthopedic department

I just read a review....sounds like the same sales lady( a black woman). Extremely rude!!!. My wife was almost in tears.She told my wife what she needed as she yanked the shoes out of my wifes hands. Been buying shoes there for years.Probably would have bought 2 pairs this past Sat. but we walked out in disgust. If they want good business, this lady should be fired immediately!!!!

My feet are Very wide yet I was able to find party shoes. Still looking for stilletos in www but at least they had choices.

Great customer service in the shop with shoes that last a long time.

They have grant shoe,s andInseres a good shoe store

Shoes are great...excellent quality....sales girl acted so stupid

My wife has a hard to find shoe size as do I. She has an 11 W and I have a 13 W. I had all but given up hope for finding her sneakers or any other shoe for that matter. We used to have some luck at a well known onlnie retailer, but they stopped carrying her size. I found FootPrints on a blog post--surfed in--and went up to the store with my family. We discovered that the place had several hard to find sizes for my wife and the staff member spent over 1.5 hours with her bringing out at least 10 pairs of shoes for her to try on.The great part is that when I got up to the cashier--the shoes were on sale. Saved $10.00.Trust me its worth the drive. Walk in. Look around. When youre ready get ahold of a salesperson and you will leave happy.

Finally a store with wide shoes for my kids! Thank you Footprints!

Great selection and service.

The only place for plus-sized shoes

The orthodic department will take the time needed & work with you

Good I find what size I want.

Best shoe store in CT.

It is five for customer satisfaction but three for fixing the area that is broken on the sidewalk

Very nice place

Unfriendly staff

Will return

Good prices

Cater to you

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