Each and every time I go to Fletcher Jones for service, I am just BLOWN AWAY at how they are able to manage everything so professionally. Hundreds of truly seasoned, long time, Mercedes-Benz techs and mechanics, working along side hundreds of eager, inspired younger people who are learning from the pros. Add to this that everyone is utterly polite and really goes out of their way to be helpful. The icing on the cake is the absolutely world class facility, where everything is spotless, your every need is attended to and the customer truly feels valued. I LOVE THIS PLACE!

Stephanie communicated well. The secret at FJ is to pay ahead of time online, and pick your car up on Saturday morning before 9. The dealership gets a lot of traffic, and with the lack of inventory due to COVID, people are fixing their cars rather than getting new ones. In the past it has taken 45 min to 1 hr to drop-off/pick-up my car. Saturday am was expeditious and not as frustrating.

I was not happy with the service dept since they made a mistake on my service. However, my experience with Gerald Corona was amazing.. his professionalism and customer service was phenomenal… he immediately made sure that the mistake was repaired ASAP. I truly appreciate his help through this process… I’m a little taken back that Fletcher services wasn’t as satisfying as before…

I mean wow, they blew me away with their customer service and overall quality! I recently moved to Huntington Beach so I’ve gotten my car serviced in Maryland (where I bought it), northern Virginia and Long Beach, and have had mediocre if not poor service at all those locations. Thankfully I saw Fletcher Jones in Newport and decided to try them out because they offered pick up and drop off services for my Mercedes and I am SO glad I did. It was the lightest lift on my part and every thing from start to finish was so smooth and efficient. The people were so nice that I interacted with from scheduling to car drop off and pick up. I will hands down go there and recommend them to anyone else I know in the area!

I have been a customer for more than 10 years and have had Leslie as my service advisor nearly the entire time. She is efficient, professional, knowledgeable and clearly explains any complicated issues. The service techs are always thorough. Rarely have I had any issue with the work performed and if I did they took care of it without issue. And most importantly my cars have lasted well into the hundreds of thousands of miles as a direct result of the FJ service department. Good work and good value.

Excellent service. Rob Draper is very professional and super efficient. Very productive visit. FJM have constantly maintained their incredibly superior quality over the years. Keep it up!

Excellent service! Ive been coming here for many years and would highly recommend service here!

Actually Chad, service advisor has always been very courteous and professional, he is thorough explaining what is going on with our SUV and explains need and future repairs/services as well. Thank you Chad

I opted to wait for Express Service yesterday instead of getting a rental. I sat in their lounge and enjoyed coffee while I read a book. Service was completed in under two hours. Service Advisor Rob Draper is the best. He found me in the lounge to deliver my receipt. Car wash was exceptional!

My service rep Rubin has been great both caring and professional. He has always been there for me.

They did a wonderful job on my vehicle. We had a little bit of a blip in service the prior week, and they made up for it threefold. Many thanks to Fletcher Jones MB Newport Beach.

Thank you Reuben for your professionalism, welcoming and caring attitude, and respecting my time. Overall Excellent work and great value from a top team. Along with honesty, integrity and excellence in service. You guys are the best!!

My Service Manager (Stephanie Hurstrom) Did an outstanding job. Myannual service A was done professionally. I highly recommend thisdealership.

I was told by someone just sitting and discussing FJ while waiting for our cars...that it is expected to get all stars and 10 ratings. that as customers should we need something a little special in the future management reviews what reviews weve given and makes a decision if we weve been good to them or not..so heres your good review...

AJ is my guy at Fletcher Jones MB!! He’s always so friendly, funny, fast & efficient! Every experience my husband & I have had at this dealership, whether it be purchasing a new vehicle to our regular maintenance, has always been stellar. We will never take our cars to another place. Thank you for standing above the rest. ~

Alex my service advisor was excellent in ensuring my vehicle was serviced quickly. The service at Fletcher Jones is second to none.

Quick and efficient as usual. I had a Service B and Platinum detail. My car looks amazing polished to a high gloss. Ruben Soltero is my service advisor, he’s very knowledgeable and an excellent communicator.

Had yet another great experience with Katelyn Truong and Bruno Vega! They always make sure I am well taken care and efficient with their service. From the moment I brought my car in, they immediately began the process for my repair. They kept me updated will my car was being worked on and let me know as soon as it was finished. I would not take my car anywhere else. Thank you for the amazing service!

My service rep AJ was awesome! He got me in and out quickly and did a fantastic job! Service like this will keep me coming back and sure separates you from your competition.

Gerald Corona offered amazing support, its appreciated. I will continue going to him as my service advisor. Let me be clear this is my 4th car from Fletcher I am a forever customer.

Received exceptional service from the service department for a small chip in the front window. Totally pleased with the final outcome to repair my car. I would like to thank the service advisor Parker Johnson and the General Manager for standing behind their product and providing excellent customer service. It is greatly appreciated!!

As always, JON DERBYSHIRE was INCREDIBLY professional, efficient and supportive during my recent car service experience. What an asset Jon is to the Fletcher Jones Corporation! I continue to return to F.J., due to Jons handling my service matters. Also, I was delighted to have been assisted by ROGELIO, Jons VERY capable, personable, professional assistant! What a STAR he is, adding a GREAT deal to the Derbyshire Team!! A+++

Excellent and efficient customer service. Service was completed in less than 24 hours. Communication was top tier. Best service experience Ive had with a car. Highly recommend.

All people working there are very nice, service department listens questions and explained the reasons, they also test it to make sure everything is right.

I had a serious problem with my Mercedes and Steve Bates gave me daily updates, my car was fixed quickly and I was able to get out of town just as planned. He was great at communicating and expedited the repair as I shared I had some plans. Another great experience here at Fletcher Jones thanks to him !

Urbano is one of the best examples of how this dealership is truly amazing! I had an amazing experience from when I dropped off my vehicle to when I picked it up. He kept me updated throughout the whole repair process, kept me safe by recommending safety related maintenance, and at the end delivered my car perfectly clean as a cherry on top! This is why I’ve come here for many years and will continue to bring my vehicle here !

I always have the best experience here at Fletcher Jones. The staff are all wonderful and very professional.

First and foremost, I want to let you know that Mike Asher was great, and always has been so far. He has been our adviser for a 2019 GLA 250, and now we brought the 2019 GLC 350e to him.The two issues I have are as follows:1. I was not happy that my vehicle was in the shop for 4 days, even though I made the appointment in advance. I did not request a loaner car because I assumed it would not be there for more than 1 day, or two at the most2. When I was contacted by Mike to let me know the vehicle is ready, I asked if the courtesy car wash would be done when I come to pick it up, and he said yes. Unfortunately, I arrived there when Mike Asher was at lunch, so someone else helped me get the paperwork. AGAIN, I asked the person who helped me to make sure that the vehicle has been washed before they bring it out, and he assured me that it will be. Then, to my surprise, and much to my dismay the car was brought out UNWASHED. When they tried to give me the key to drive off, I pointed out to them that the vehicle was NOT washed and that I wont take possession of it until it is washed. They apologized of course, but that was inexcusable being that I brought it up TWICE, and still it was not done. I had to wait another 15 minutes or so just because they did not do their job

My service manager, Steven Kim, was great! I will continue to request him when I need service.

Fletcher Jones is the worst customer service and outdated selling tactics from 20 years ago. They may all be dressed up and hip looking when you pull in but no one cares pays attention to detail, my car was in for two weeks for a mechanical issue during that time my regular service advisor was on vacation. So I was assigned to another advisor who never initiated a phone call or told me what was wrong with my car. When I called he rarely called me back when I dropped my car off I asked that someone look at my car for a trade-in value as I was hopeful when my car was ready I could purchase another car… No one called again I initiated the call. I was told that I could pick out a car that I wanted then they would tell me the value of my car. What I want to purchase does not determine how much my car is worse in the real world their tactics are 25 years plus David and their service is awful they may be the biggest Mercedes dealership. But big isn’t always better! Find another dealer !!

We purchased 4 Mercedes cars at Fletcher Jones, and we have been using services at Fletcher Jones only for the past 20 years. We have always been very pleased with Fletcher Jones services so we only trust in them for anything that has to do with Mercedes. They are friendly, professional, and personable. We do not trust any other dealers so we only go to Fletcher Jones since we received excellent services for the past 20 years.

Malfunction notice came on the dash. Drove to dealership. Was able to get in without an appointment. Greeted immediately and within a few minutes, I was in with Mario, my service advisor. At the same, I was working with another associate on getting the loaner car. After a few minutes, I was out the door driving away in the loaner car. Mario let me know that he would contact me as soon as he knew the issue. Was contacted later that day that they identified the problem, however, the part was not available until Monday. On Monday, got the call and text from Mario that my car was ready. I texted back that I’d be there shortly. When I arrived to pick up my car, I quickly checked in with Mario to take care of the paper work. My car was waiting for me in the valet area. What a great overall experience from beginning to end.

Randy is the best Attentive to my concerns and making sure everything gets done right and as quickly as possible

Parker was amazing in every way. Will never go anywhere else ever!

Randy Lemus at Fletcher is a great man, very knowledgeable, very polite and truly provides excellent client service.Thank you

Leslie Lorenson and Bob Evans were great! They both took very good care of me, going above and beyond expectations. You guys run a tight ship. Love it!

Fletcher Jones Service Center is the best I have ever experienced. I have purchased over several cars over the years. Stephanie Hurstrom, is an excellent service advisor and wonderful to work with if you need a contact at FJ Mercedes Service.

Leslie is my service coordinator and she is awesome- a great problem solver and communicator!

Staff was friendly, courteous, and very accommodating. They picked up my car and dropped off a loaner; when car was ready they delivered to me and took the loaner back. All done around my busy schedule!Saved me so much time driving to/from the dealership and waiting to be serviced. I don’t know why anyone would buy a car anywhere else!

They continue to amaze me with their service and generosity. Chad is a great service manager. Thanks FJMs!

Great communication with the service representative (Randy) to help make sure everything was going well.

They truly go above and beyond to delight customers with a memorable experience.

Katelyn is very helpful with professional quality and kindness. We are very much impressed about the service she has offered. She is definitely a good one to work with when you plan to get any service there.

Excellent service, timely and professional. This particular time I came in for a recall issue, but regardless of what brings me in, they are quick to take care of it. My service advisor, Rob Draper is attentive, professional and true to his word.

The service was so easy and pleasant. I didnt have an appt and stopped in at 4:30 in the afternoon. Within 5 minutes I was in my loaner and on the road again. The same experience less than 24hrs later, repairs made to my wheel and new tire were completed, and I was out in record time. Any company looking for an example of customer service should visit Fletcher Jones Mercedes Benz in Newport.

Routine maintenance service on my CLS 450. The home pick-up and delivery of the vehicle was extremely helpful. Thank you!!!

The service I have experienced was outstanding. They picked up my car from my apartment for the maintenance at around 8:30AM, then dropped it off at 12PM. Everything is on time as we scheduled. Heather was very helpful throughout the whole experience. Polite, friendly, clear, and patient. She communicated well. Luis who picked up and drop off my car was great too. He had his mask on, wore gloves, and kept social distance. I felt safe communicating with him. The car came back clean, smells good and runs perfectly. The service worth every penny I spend!

The customer service here is top notch. My service advisor has been Leslie Lorenson. She truly takes care of her clients and looks out for their best interests. The customer lounge is just above and beyond any other car dealer. The technicians who work on my car are skilled and knowledgeable.

Over the years I have purchased several vehicles from Fletcher Jones. I met my personal service advisor Toni Irvani during my first purchase. I have never had any issues with my cars (general maintenance), however Toni is the reason I am 4 trade-ins later...He makes all the difference why I keep coming back. He is extremely kind, caring, personable, knowledgeable and professional. He is well respected by his peers and my husband and I can depend on his to take exceptional care of vehicle. Thanks you Toni, and as we always remind you, “don’t ever leave this company!”

Always great service and the vehicle pick up and drop off (with loaner) really simplified things for me! The communication from my service manager (Jon) is always timely and professional. I trust Fletcher Jones and they continue to earn my loyalty as a customer.

My service representative, Stephanie, is amazing. She knows whats going on, how long it will take, keeps me apprised of progress, all while treating me as a valued friend. When I was looking at new cars, I was choosing between 3 vehicles from 3 different brands, I felt were essentially equal to me, The final deciding factor for me was continuing to have Stephanie on my side.

Gerald is the man, he took care of myself and my car from start to finish, even got my car back to me in a timely manner, very impressed with this locations services, thanks again Gerald!

The service rep was not a good communicator. It was difficult to get an update on the status as she did not leave a message or return our call. She face us sro g information when we returned to the dealer with our rental car because we had not herd from her. She relayed to us the suv would be ready the next day or the following Monday. Our service was Thursday. Since we had just turned in the rental car we had to get another one and we proceeded home on 405 N at 530PM.She called us 30 min later when were on the 405, and said the suv would be ready in about 30min. There was no immediate exit and it took us 30 min to get back to the dealer. She did not apologize for the inconvenience of wrong information. Also when we first pulled into the service area, we were overlooked and the men checking in clients W as lkedpast our vehicle and services the client behind us first and we waited an additional 20min to check in. I must say Rehellio was very good.

Ury Garcia was great and provided exceptional customer service as my first time servicing my vehicle at Fletcher Jones. Everyone else in the team was also very helpful and friendly!

What matters? How well your time was valued1. Was I in and out = Yes2. My Advisor *Mike Asher* was there before me Surprised the hell out me3. long story short A+ Service

On July 02, 2021, I dropped off my 2021 GLS 450 for Service A and metal-knocking-on-metal noise from the front suspension.I received my car 5 hours later:Technician comments that they could not duplicate that loud noise. I was easily duplicated it the moment I drove off service center. I think they were rushing to go home for July 4th weekend and didnt do the multipoint inspection and tires pressure correction.They also listed that they correct my tires pressure, and yet they are 16 psi below the recommended pressure.Now I wonder if they really changed my oil or just reset the computer.

I appreciate the care and attention Stephanie in service, Denise in sales (including Nik) and Bradley in finance gave to help meet my needs and find the perfect vehicle. They all showed GREAT teamwork and coordination to make the entire experience very pleasant, professional and fun. It was also very reassuring to have Nik’s help in the educational inservice regarding all of the amazing features of my new Mercedes. I look forward to future visits to Fletcher Jones NB for all of my driving needs, and will especially enjoy the complimentary car washes and SB coffee!

Gerald provided kept us updated each day on progress. Fast, great service! Professional, complimentary loaner car, water. Wonderful staff. Will definitely continue services here!

Had 30,000 service. I needed four new tires and they were able to match a more favorable price from a local tire store. All good and Jimmy, the service rep, excelled at communication and keeping me informed.

Appreciated communication via text about status of my vehicle.

Parker Johnson in service is very professional and helped turn my situation into a more pleasant one. Huge thank you to Parker!

Fletcher Jones always provides exceptional customer service at every level! I live 2 hours away and make a point of getting my car serviced there when needed specifically because of that. I have also been purchasing my vehicles from them for the past 13 years and wont shop anywhere else. Their slogan is Driven to Excellence and thats what I experience every time I go there!

Flawless process and vehicle on time. Perfectly clean loaner in my hands in less than 10 minutes. Amazing

The service advisor did a good job of getting me a good price!

Katlyn provides excellent customer service. She knows my car even though I only see her about once a year. She stays on top of my extended warranty & the mechanic recognizes repairs that are needed while under warrranty.

AJ Gennock has been our service advisor for years, and each time - he goes over and beyond! AJ is a truly a GEM and should be applauded for his attentiveness, customer - more like family - service and general professionalism. The repairs are done quickly. I am in and out in a reasonable time - and very well taken care of. He is AMAZING!

Excellent service. Fast check in. Loaner car waiting for me. Completed service and car ready earlier than expected.

Jon Derbyshire and his band of mechanics Worked to replace a portion of the system which for the S model closes the doors, opens and closes the locks and opens and closes the trunk and related devices.

Gerald Corona is now our Service Advisor and he was very helpful and nice. We had Ray Schroeder for many years and love him as an advisor but he took a different position. I am sure that Gerald will be a good fit for us.

My service advisor Chad did an amazing job of keeping me informed of the progress of my car repairs. My parts were back ordered and even if he didnt have a specific date he would text me (my preferred way to be contacted) to just let me know they hadnt forgotten me.

Ruben checked me in super quickly, super friendly when dropping off my car for service. Everything is done via text msg or online which is super convenient

Definitely a high class, very professional and friendly environment. FJ had a lot of staff helping customers with their car needs. Very efficient check-in and check-out process. The thoroughness of the inspection and detail explanations on the quote was greatly appreciated. Nice clean car after the work was completed. FJ Is now my new go to Mercedes Benz dealership. Thank you Fletcher Jones New Port for taking good care of me and my MB.

It was my first time working with Joanna. She was seriously amazing! Very responsive, easy to get ahold of, and she was totally on top of everything. She was professional and accommodating to my schedule. She treated me like VIP and I just really enjoyed working with her. She made sure everything was taken cared of. She made my life easier, that’s for sure.

A.J. was great and made me feel like a valued customer. Fletcher Jones has great ancillary services while you wait for your car.

Sales Associate Max was the kindest and most helpful person. David delivered my car and was so helpful explaining everything about my new car. I am so thankful for both of them! My car buying experience was the best ever!

This was the first service for my vehicle and everyone was very professional and concerned about my time and any problems that I might have concerning my car, great job.

My experience with Wade Liu, Brian Truong and Steve Bates was incredible. They all helped in finding me the perfect car that met all of my needs as a driver. They took their time to help explain all the benefits and safety features while respecting my budget. I walked out same day in my brand new 2020 GLB 250 and have had the best drives ever since! Thank you, Mercedes Benz of Fletcher Jones for having amazing employees, and giving your customers a top notch buying experience

Thanks to entire team at Fletcher Jones Mercedes. From Sales to Service to Car Rental they are all group of friendly people with white glove service.My Sincere Thanks to AJ Gennock Service Advisor and Amir from Rental department and David Dropping off my car.This was my 1st experience with Fletcher Jones and they have done an exceptional job, they kept me updated via text every step.My previous experience was with Team Alex and they have gone above and beyond.I had to drive over 100 mils to Fletcher Jones Mercedes and I am not regretted. That set them apart from any other dealership.Thanks Fletcher Jones Mercedes Newport Beach. For sure they are going to be my future dealer for my next car.

Jamel is an awesome sales rep. He is completely transparent and goes out of his way to accommodate my needs. Parker is also a great service advisor who takes care of my Benzy like his own very valuable and rare treasure (Benzy is actually pretty much an entry level car though, but its worth millions to me). Parker goes above and beyond every time. I honestly cannot imagine having anyone else take care of my future car purchase and service needs, respectively. Jamel and Parker...my brothers for life!Esther in Finance is also so professional. She is very informative without being pushy. I know all my present and future options.The Tech Dudes at FJ are also phenomenal. Whatever service that Tech performs, it seems to add 10 percent horsepower every time...HA! Seriously though, the alignment is so perfect now, it seems almost like the road is trying to hug and accommodate Benzy - straight as a fiber glass arrow.Fernando at Loaner Vehicles is also very accommodating and extremely professional. Real cool dude.Thank you, Mr. Fletcher (Ted) Jones for continuing the awesome legacy of Mr. Fletcher Jones! His legacy lives on for sure, YEAH!!!

I am new to Fletcher Jones Newport Beach.Gerald Corona and Nick May provided excellent service. They both were helpful, kind and professional. I was impressed with the quality and quick turn around on servicing my vehicle. I had a great experience with this location and definitely recommend their services.

Honest, kind, friendly staff. Explained everything in detail. You have a repeat customer! Many, many thanks!!

Amazing fast service! Thank you Stephanie 👏🏽

I was greeted by Leslie before my scheduled appointment. She was very professional and explained the services performed before and after.

The service at Fletcher Jones Mercedes is truly unmatched. I was greeted immediately by a friendly porter and introduced to my Service Advisor Ruben. Ruben was thorough and extremely professional. Ruben told me what to expect and was very friendly. This process was smooth and fast. I was in my loaner vehicle very quickly and on my way.While the diagnostics and repair was in process Ruben was in contact with me to keep me informed on the progress. When the vehicle was ready, Ruben explained in detail what steps were taken to repair my vehicle. Ruben even guided me through the loaner drop off process.I’m so happy with my decision to purchase my Mercedes Benz from Fletcher Jones. I already knew about the quality of the vehicles but this experience with the Service Department was outstanding.Thanks you so much for caring so much about your customers. This is what sets Fletcher Jones apart from any other dealership I’ve ever visited.

Service my car and was a very nice experience, very kind and generous people and a good service .

I made an appointment for a recall inspection of our seatbelts. I was greeting enthusiastically as always and everyone at FJ is trying to make sure that they can get me back on the road safely and quickly. The inspection took five minutes and I was on my way with a hot cup of coffee!

Thank you Leslie for the Platinum Detail my car looks brand new, it was worth the trip. Ill stop by for service next time Im in town. Mal and Robynn Mallory

Very well organized. Loaner vehicle was ready and clean. Very easy to do business and Covid Safe!

Love my new upgraded car! Got my second car here and just love all the new design in GLA 2021 and space I got compared to my old car. They have so much to choose from, from lease, pre-owned and purchase. It is hard to pick a good one home but we finally decide one that fits us after a test drive. Our salesman John did an excellent job helps us to go through the buying process, were definitely come back if I need another upgrade.

This was a standard service visit. All the employees were helpful and efficient. The loaner was a new car, and my car was serviced, washed, and ready to go the next day.

Eric Smith, Ihab E., and their teams (and Tony in service) have been an absolute pleasure to work with. The service I received was exquisite. I have never had such a good purchase experience. You now have a very loyal customer on your hands.

Our service advisor, Leslie, was amazing every step of the way! She communicated well and was very professional and warm. SO happy with the work that was done and especially working with her!

AJ always takes good care of my car and me

Excellent service by Mr. Gerald Corona at the Fletcher Jones - Newport Beach location! Newport Beach is our home and it is so convenient by proximity. Having nice people to deal with here makes the experience wholesome. Thank you for your stellar service Mr. Gerald Corona and the FJ Newport Beach team. Great job!

Excellent service! I took my car in because the sunroof wasnt working and Rob Draper was my service advisor. Rob went above and beyond to make sure that my sunroof got fixed in a timely manner and even got me a loaner which I loved driving in the meantime. Rob was incredibly patient, knowledgeable and professional. There is nothing I can say to express how grateful I am for his help during this tough time and I honestly wish more people in customer service were like him. Its service like this that really does set Fletcher Jones Newport Beach apart. Thank you Rob and Mercedes for the first class service!

WOW! Excellent customer service!

Absolutely the best MB service center! I have been a MB driver for decades and refuse to go anywhere else. Tony Irvani is the man!!!

Chad is the best service manager I have ever experienced and this time was not a disappointment, either. For whatever MBZ problems or matters you have, go to FJ in Newport Beach and look for him.

This is our second lease from Fletcher Jones MB they have an amazing team and always make sure you get what YOU want! They make the experience of getting a new car very pleasant! This time our sales person was Anthony Caruso he went above and beyond and treated us like family! We are so grateful for his hard work and professionalism he deserves 20 stars! The financial person (can’t remember his name) was also great and made everything fun smooth and quick!Thank you so much guys we are still overwhelmed by your great service!!

Leslie Lorenson was on top of our service. She was efficient and supportive.