I had such a good experience with my bridal appointment in August, the stylists were super friendly and helpful. They suggested a few dresses I wouldn’t have thought to try, and made sample sizes too large fit like a glove. I was advised perfectly on which size I should order, and just received the gown with a just about perfect fit. After having another appointment, the relaxed and helpful feel of this bridal showroom was amazing.

Most unhelpful staff, the online 800 number is even worse. They will charge you and say the charge didnt go through and charge you again. Then when you call them they tell you that your wrong. Have to dispute with the bank now for multiple fraudulent charges. Save yourself the headache and shop else where. Nothing but the most unhelpful staff. Please reach out if you can to help resolve the issues.

Entirely in love with BHLDN’s gowns and the experience I had. Abigail was the most accommodating and helpful Bridal stylist ever! She asked thoughtful questions and gave great advice and considerations I wouldn’t think of. She took so many great pictures for me when I asked and made sure to be respectful of my budget the whole time. She even let me know about any dresses on sale. Thanks to BHLDN and Abigail for an amazing experience (:

Annette assisted my sister and I on a busy day. We were looking for bridesmaid dresses after no luck at a bridal boutique. Although we didn’t have an appointment and the dressing rooms in the bhldn area were full, she made sure we were at ease and helped us with everything. Even grabbing a dress off a mannequin! Great service from her, and the dresses were all gorgeous and unique.

Abigail was my stylist this evening at BHLDN at Fashion Island. I could not recommend her more highly! She was personable, helpful, and so sweet! I had an amazing experience trying on wedding dresses for the first time. Thank you, Abigail!

All their appointments were booked and but they had a cancellation and let me try a few on since I was only in Cali for a few days! I found the perfect dress for my big day. All their dresses are gorgeous.

Poor selections. Inexperienced stylists—very unhelpful and unwelcoming. Poor quality dresses. Wouldn’t recommend this brand to anyone.

I traveled from out of state in order to tour some wedding venues. I was so excited that there was a storefront where I would be able to try on BHLDN dresses.My appointment was confirmed via email for 2:30 and of course I’m about 10 minutes early. I was told I didn’t have an appointment until 3 and my stylist was at lunch. I showed her the email confirmation and got an “I’m sorry, must have been a glitch”.I was disappointed because I had to work my whole day around the appointment. I told them I would wait and I sat on a sofa off to the side. About 2 minutes after, another stylist came and told me if I wanted to sit, there was a furniture area in which there are a lot of chairs/seating. So I got up and just made my way out of the store. I was very uncomfortable and definitely didn’t feel like a bride on the day she was going to find her dress. In that instance I didn’t even feel like I wanted to try on dresses.When I returned at 3 I attempted to turn my mood around and start on a fresh foot. My stylist introduced herself, said she heard I had a difficult start and apologized. When we reviewed the dress list (8 dresses) I had sent, she said “there is no way we will have the time to try all of these on”. I was told to pick out the ones I “really wanted to try”. In the email thread, the reply to my dress list was a “thank you, if you see anymore you like, send them our way”. They never mentioned a max number.I felt very deflated. I rushed through the few that I tried on so I could at least get the ones I “really wanted to try” on. To say the least, I was disappointed, unhappy and definitely not interested in buying a dress.

Warning: DO NOT PURCHASE A DRESS IF ITS NOT GOING TO COME HOME TO YOU IMMEDIATELY!My experience with BHLDN has been awful and almost ruined my wedding. Do not purchase any backordered dresses, you will never end up getting it!When I purchased my wedding dress on October 20th, the backordered date was October 31st. 11 days? Not so bad since my wedding was one month from that time.However, I was NEVER told that backordered dates are subject to change. And since then my 11 days has increased to 30 without ZERO explanation.To make things worse I and let me emphasize the “I” part had to reach out to find out about the delay. I received only ONE email saying hey were running behind. The other two delays were NEVER communicated.The customer service line and the shop fronts DO NOT communicate with one another. In fact I was told by one of the retail associates that they are incapable of communicating with the customer service. There is a huge disconnect here and that’s why no resolution is ever presented. This same associate also told me it is common for them to NOT advise their customers of delays!!! If you are in this line of business communication is key. How many other weddings are you going to ruin?!Furthermore, when I called customer service I asked what issue is there with the vendor, who is the vendor and how can I get answers. I was told no one knows, not even a supervisor. I requested a call back from the supervisor’s superior and have yet to get a call back. All I want to know is what the root issue is. I just keep getting told it’s the vendor but is the vendor out of stock?! Are they manufacturing and having issues there?! I just wanted answers.The customer service the last time suggested I cancel and offered me a measly 20% off to buy another dress. 20% is nothing considering how much stress this has caused. I have been screwed over by BHLDN by the time my dress did come (5 days before I left the state for my wedding) the dress was two sizes too big.Apparently when they take your measurements, they don’t do a very good job. That would have been fine if I could get a dress one size smaller. However, that ended up being backordered to February 2020 when it originally had the same date of 10/31/19.I returned my dress and got a refund. But BHLDN has the audacity to charge a “return fee” for THEIR mistake. Absolutely terrible service and a terrible business.Do not purchase here if you want a stress free wedding!

34 YEARS LATER THAT TIME IS STILL REMEMBER WALKING INTO THE BRIDE IN NEWPORT BEACH IT FR,

Very helpful staff, gorgeous dresses.

Nice place to visit