I love edible arrangements! The new owner is absolutely divine!! Don’t be fooled by outdated reviews, their customer service was a complete turnaround from the mess left by the last owner. If you’re looking a great gift for a loved one or a friend, buy it from this edible. Their chocolate was beyond divine!

I just want to say they are amazing. My friend and I were in the field training today and she got into a really bad accident and got sent to the Hospital out in Richmond. I just got out of work hours later and needed something quick to bring, so I called this place. I mentioned I was 15 minutes out and if they could just make something up that had a theme of Get Well Soon. It was very last minute, and the lady on the phone was very helpful and didnt seemed bothered at all from the last minute request. I finally got there, they were still working on it and it came out amazing. *Sorry I dont have what it looked like before, was kinda in a hurry to get to the hospital, but this was what was left after she was done eating through it.I highly recommend this place, the fruit was actually sweet and delicious, the customer service was awesome and so was their flexibility. Thank you so much for the services you provided! It made my friend really happy to receive them despite how her day went.

I got so many wedding gifts from edible arrangements and all of the pieces were amazing! They were so yummy and delicious. I even got a gift for my mom once and their service was impeccable! They had all of the arrangements done on time and their amazing delivery service saved me so much time! The new management is AMAZING! They brought so much light to the place and they are great to work with! They always perform their 100% and deliver what the customer always wants!

Finished product was beautiful; HOWEVER, the customer service here is horrible. I placed a same day delivery order around 8 a.m. on 8/30. I called over 10 times to check the status of my order and they finally answered around 4 to say the delivery driver was on their way back and then my order will be delivered. Two and a half hours later that same delivery driver was STILL not back. Eventually, I had to pick up the order myself (otherwise, my mother would not have received her gift on her birthday), but I paid a $9.99 delivery fee that I want back!** Word of advice to potential customers: Go to the Hampton location!**

Ordered an arrangement last month for my husband. When I went to pick it up there was a little problem but staff quickly corrected it. My husband was very happy with this surprise gift! Great for special days and making someone smile.

I ordered from here for my anniversary. Needless to say, this place has amazingly high quality chocolate covered strawberries. Honestly, Id recommend any of their fruits, all of which tasted natural and sweet. I recommend edibles to everybody if you havent tried it!

If I could rate this experience a zero, I would! I only chose this location because it was near the recipients address. On the day of delivery, this store would not answer the phone, their voice mailbox was full, and they did not deliver until I left multiple messages on their FB page...which they kept deleting to hide from future customers. The product when finally delivered, did not resemble the quality nor presentation shown on the website. Future customers should definitely go elsewhere!!

They had no problem taking my money, however when it comes to delivering the arrangement I had to reschedule because they took so long. Very disappointed in there service I would never order from here again!

This edible has improved so much. I highly recommend it.

I should have listened to the comments! Ordered a week ago so that it would be ready for Valentines Day. I was supposed to do a curbside pick up. In the email confirmation it said, “your order is being worked on. You will receive an email when it’s ready”. I was hoping to pick up the order the day BEFORE Valentine’s Day. I never received an email letting me know It was ready for pick up. The day of V-day I track the order and it states, “ordered picked up”. NOW HOW DOES THAT MAKE SENSE!?! So, I called up to the store the moment they opened . A nice young lady picks up the phone and gathers all my information, and told me she was going to speak the the manager on the issue. Unfortunately, I was on hold for 15 minutes so I hung up. When I called back another lady answered. She wasn’t willing to help me and told me the manager wasn’t in. I called back several times after that to receive a refund. She directed to the website. I ended up calling the customer service number I found on google and received my refund. I’ll never order from this specific store again.

I go here for almost every occasion. It’s a unique way to express your love. They are always professional, friendly, proficient, and fast. I have no complaints!!!

Worst edible arrangements store ever truly unorganized and if you do a same day delivery don’t expect it to arrive. And don’t expect for them to have anything in stock and so on. This store is truly not worth your business. Just give your loved one something else.

Walked in. Stood around... heard male voice in the back “should I let them know we are here” then female voice said “no”. They don’t want our customer service... left! Don’t waste your time!!!

I received an arrangement for my birthday and it was delicious. I wasn’t at home so the driver, David called to confirm my address and to see if I would be there to receive it. He politely put it on my back deck and texted me to let me know is was done. In his text, he stated that the sender requested him to do a song and dance number for my bday. I asked to please do a selfie video of the number for all of us at the bar to enjoy and HE DID IT!! It was the best song/dance video number I could have asked for. All of us at the bar were just howling in laughter at all of his great dance moves and keroke singing he did!!!!. David went above/beyond in his attempt at customer service and I am forever grateful!It’s refreshing to find a young man these days to be so customer oriented and I couldn’t resist going back the next day to give him a tip! Simply extraordinary!!!! Be sure to get your next celebratory gift idea from the Oyster Point Edible Arrangements....and I hope your delivery driver is David (a very fun loving kind of guy).Mark B

The last overcharged me then stated it was her system not her fault.I asked for a return theme she stated she would give meCookies. I said I did not want cookies the she said she give me extra. I called cooperate to see if price on store were different they informed meNo and called the store the lady lied and said I was charged extra for 10Because I modified the item!!!!! I only got chocolate covered strawberries!! Which the box was sticky the leafs wear dipped in chocolate and she gave me six mini pineapples that wear brown on edge. As I waited I saw over charge two men and then there was a lady upset about her fruit not being delivered on a Saturday and it was Monday Poor quality poor customerService and no mask being worn while working n your food in the back how do I know they allWould pull there mask up while walking into the front. I will not be returning I have used edible arrangements for years for many specialOccasions but cooperateNot stepping up and this store being ableTo screw people over is not ok .

Worst Edible Arrangements store experience. Ordered early in am for same day delivery of chocolate covered strawberries. I asked if they were sure they could deliver same day, and she said most definitely. I called twice later on in the day asking if my order was still going to be delivered, she said yes both times. Well, I had to call a third time, now at 4pm (still NO strawberries delivered) and I asked again if my order was going to be delivered as promised today, and a male answered this time and says it doesn’t look like it! Seriously??!! It was a box of chocolate covered strawberries, not an enormous arrangement and I told them in the am I only live down the street but wanted to surprise my wife with the delivery. Well, that wish never got fulfilled because I had to go pick it up myself and it ruined the surprise! EPIC FAIL! I will never give them my business again, especially after seeing all the other negative reviews for similar experiences! I should have checked the reviews before I ordered. People, go somewhere else! This location has systemic issues. Edible Arrangements-Oyster Point, fix your issues!

Great store. Received my order on time and was looking great!

Great customer service and always fresh fruits.

I just experienced the same RUDE service from none other than JOHN! I had a free birthday fruit box and before I could even get my words out, he said “we can’t, we are extremely busyand whatever you want will have to wait until next week!” He was rude and when I provided the e-mail he simply stated no reward for you when my birthday is tomorrow and I had the e-mail in hand on my phone. Save your money and sense of peace...support another store where the people are friendly and respectful towards their customers!

I thank you all for your comments... that really helped.. cuz i was thinking about ordering.. but now im catching the next flight out✈️.. peace yall✌🏼

I ordered this online to be delivered to my parents. They received it and said it was delicious and elegant.

I walked in intending to spend a lot of money on several gifts and ended up dealing with John. After he was EXTREMELY unprofessional and rude, I walked right out. I’ve been a loyal EA customer for about 5 years now and I will never spend another cent with this company. I’ve never had such terrible service! I’m treated better at the DMV. Do not waste your money here

Received an edible arrangement today for Valentine’s Day and when I received it there was a piece of hair stuck in the brownie called in to see if I could get a refund/ replacement rude customer services

Stand for our Children during this most difficult timeA story is circulating on FB about throwing trash at an 8-year-old. I have looked at reviews dating back 8 years ago with bad reviews. This establishment has gone too far now and John/ Sean is responsible. He is identified as the owner as what he told the mother and police officer. We should not continue to go to establishments like this that has poor customer service. We are in a state of crisis with jobs lost, people getting sick and the divide of black and white/police. No one has time for this.The mother and her daughters went in on their special day to get chocolate covered strawberries. Let’s keep that in mind. John/Sean ruined that moment when he didn’t “allow” the 8-year-old to throw away the trash. Mom didn’t understand her saying “not allowed” to throw it away. And like a mom, she took the trash and threw it away. John/Sean goes in the trash, walks to the vehicle and throw it at the 8-year-old. DURING THIS PANDEMIC. That is assault and harrassement.Use Hampton location. DO NOT USE THIS ESTABLISHMENT. People need to be accountable for their actions!

This was the WORST customer service Ive ever experienced. I was trying to order an arrangement for my daughters birthday. I had recently moved and I put the incorrect billing address on the order. After being notified, I called the store where JOHN was extremely rude. I asked him if I could give him another address, he said I had to read it from my credit card statement. I did not have my statement in fron of me at the time. After going back and forth, and being extremely frustrated, I told him to just cancel the order. Later I called back as the charge showed up on my statement. After a rude interchange, in which I told him he had horrible customer service, he hung on me! I will NEVER order from this store. JOHN, the owner, is curt, rude and has zero regard for extenuating circumstances.

Stand for our Children during this most difficult timeA story is circulating on FB about throwing trash at an 8-year-old. I have looked at reviews dating back 8 years ago with bad reviews. This establishment has gone too far now and John/ Sean is responsible. He is identified as the owner as what he told the mother and police officer. We should not continue to go to establishments like this that has poor customer service. We are in a state of crisis with jobs lost, people getting sick and the divide of black and white/police. No one has time for this.The mother and her daughters went in on their special day to get chocolate covered strawberries. Let’s keep that in mind. John/Sean ruined that moment when he didn’t “allow” the 8-year-old to throw away the trash. Mom didn’t understand her saying “not allowed” to throw it away. And like a mom, she took the trash and threw it away. John/Sean goes in the trash, walks to the vehicle and throw it at the 8-year-old. DURING THIS PANDEMIC. That is assault and harrassment.Use Hampton location. DO NOT USE THIS ESTABLISHMENT. People need to be accountable for their actions!

Sun, Mar 1, 2020- I just observed this franchisee hand deliver his Costco fruit to the back of his store to an employee after he literally kicked a water bottle on the ground out of his way to add to the rest of the littered trash scattered there! He couldnt bother to pick it up along with the other trash? Doesnt inspire me to order any arrangements from them especially AS EXPENSIVE AS THEY ARE if thats their work ethic!

I called to place a delivery order for my mother. I spoke with John (didn’t get a last name), but his service over the phone was not a good experience for me. He had a snappy tone and I did not feel like he was there to help me. When I called back to cancel the order, he was happy to do that and quickly hung up. First time I experienced something like that with Edible.

I’ve tried multiple times to overlook the service at this location. They have no customer service, no products, and worse of all it’s always dirty when you walk in. Orders are always late being ready and almost walked out with half my order if I hadn’t of checked. I’ll drive to Hampton.

Great customer services and fresh fruits all the time.

I would give ZERO STARS if possible. The fruit itself is lovely, but I paid FIFTEEN DOLLARS for delivery of a GET WELL gift. Because the recipient was at a doctors appointment when delivered, she HAD TO GO TO THE STORE AND PICK IT UP HERSELF because they would NOT re-deliver. I called to ask about it and was was nonchalantly told its their policy - not even its OUR policy. Take some ownership people! VERY DISAPPOINTED IN YOUR CUSTOMER SERVICE.

Horrible service. Didnt get good customer service. Lulu Johnson is horrible, her attitude is despicable. They will never get anymore of my hard earned dollars. Customer service goes along way, you should try it sometime

To be honest I never really fill out these reviews on line. I usually spread Good/Bad business by word-of-mouth. Unfortunately this is one of those times that I feel I need to share. My encounter with this edible arrangement store was Very unprofessional and filled with prejudice!! Again I am all for supporting local businesses but this will not be one of them! I suggest if you want an edible arrangement work with the Hampton office because they are extremely helpful and considerate of their customers!

Quick and professional service.

Best place to get those I love you accessories. A little expensive but depending on your occassions it could be worth it.

My best friend just had a baby and Im 8 hours away from her so I decided to send her an arrangement last minute. They called me within 2 minutes of placing the order ( because I messed up my billing zip code) and within an hour she got her arrangement at the hospital! So happy ! Thank you.

Mr. Jon thinks its ok to throw trash at children because he doesnt want them to use his precious trashcan! You deserve to go under for this.

Amazing service! Incredibly fast delivery. From the time I placed the order online to the time it was delivered to my Grandmother for her birthday was 35 minutes. She loved it!

I called days in advanced to inquire when was the last possible day to place an order. Spoke with a young lady who told me that Friday before 5 pm was the last possible day for a Saturday pick up. Called at noon on Friday, someone named John answered the phone and told me he could not take my order.I explained to him what I was told and all I got in reply was a ummm huh expression and he could not help me.Which makes me glad they couldnt because I would not want to spend my money there anyway. Never again.Communicate with the staff.

I would highly recommend this Edible Arrangements! After placing an order with another store and the order going unfulfilled, the owner for the Oyster Point store very quickly sprang into action. He bent over backwards to provide excellent customer service and successfully filled the order on virtually no notice. Hes won my business for good, will not use another store now! Thanks again Heather

Rude and unprofessional at its finest. Not good. Would not recommend or spend money with this Newport News Edible Arrangements establishment. Needs new management clearly or the manager needs to be trained on customer service and how she talks to her customers. Poor experience! Questions were unanswered! Will not place order EVER

Went in today to pick up my birthday reward with denbigh traffic and entered 2 minutes before 6 my phone died and all. And John who also was no where to be found since I had to yell Hello Hello Hello until he came out at Six just to say hes closed this is the most disappointing thing ever. I know you had a long day we all had a long day but I sure know a store is closed when the doors locked not when employees are waiting in the back of store until 6 to tell any and all customers they are closed. Now I missed out because your employee didnt feel like helping me. To suggest to go online to place an order and cant... I am done with Newport News edible arrangements and I urge everyone else to go to Hampton store

KIMBERLY HELLMANNThis by far is the best Edible Arrangements store Ive had the pleasure of doing business with. Today was my daughters birthday and I needed something fast and convenient. When my local store failed to meet these expectations I stumbled across a gem named John at the Newport News Store #483. He was very polite and sympathetic to my situation, it being last minute as it was. He gave me options and offers to choose from so I could get the most for my money and make my daughter and granddaughters pleased. Well thats exactly what happened, before I knew it I was receiving a thank you and a picture of my happy family with their yummy bouquet of dipped fruit and 3 large balloons! I dont know how he got it there so fast but it worked out perfectly. Thank you John for taking what was a stressful, anxious morning and turning it into a happy afternoon! I highly recommend this store and will go out of my way to order here from now on, thanks again John!!!! 😊

I absolutely love giving and receiving these baskets. This is my go to gift for all occasions.

Great services

Dont ever. ever ever ever come into this location. You have been Warned

The “owner” is very rude and miserable. The customer service is horrible, save yourself the headache and spend your hard earn money else where.

Just a heads up, I was about to order from this location...until I saw the reviews. Thank you to all who have feedback.

This company has terrible customer service and they don’t hold their employees accountable for their actions- the other day an employee was digging through the trash with their bare hands!!! During a pandemic!

Do not order from here. Manager is rude and hung up in my face. I ordered from the Hampton store and they were very nice and actually gave me a discount for my troubles. Will be ordering from the Hampton store again!

The guy working there John is extremely rude and unprofessional. Save your money and go somewhere else.

The Worst customer service experience I’ve had with edible arrangements was from the Newport News location.I placed an order to surprise my fiancé. The owner, John, got on the phone and said they would call the recipient prior to dropping the order off because it was 30 miles away. I asked if he could call me or her mother instead of calling her because I wanted it to be a surprise. In the mist of my statement, John decides to interrupt and start talking over me.When I asked John if he had to be rude and asked if he talked to his over customers that way, John decides to tell me that I act like I don’t understand the policy. John tells me he’s going to cancel my order, then hung up on me.Now, I’ve never been the type to call out of character, but if I was closer, I would have went to the location to find out from John, what makes him think that he can talk to customers any type of way.Edible Arrangements is a great business and I won’t let this bad experience stop me from continuing to do business with them, but I just would never go through the Newport News location to receive it.And to the owner John,Prayer works. Please try it. Especially after today. Because it sure did work for me by not having the opportunity to get to this location.God Bless.

The guy named john who is there is very rude and mean i have reported to the ceo and also contacted the customer service Do not go there

Fruit- Gross at this establishmentEdible- Not At AllArrangement- it was not part of any agreement to throw trash on a kidI wish there was a score lower than one star...

Worst experience ever. Had to give a star, wish I didnt have to. I was getting good customer service as I was trying to get a bday gift for my mom, but this Male came from the back to help an old lady who came in behind me, he then took over helping me by sending the lady that was helping me to the back. All I had to do is pay, with him it was the worst experience ever. Lacking customer service, rude and dismissive, and unfriendly. Lastly, he cards me to make my purchase, with an attitude. That was the last straw, I left and took my $60 + elsewhere, right to A Heavenly Florist.I will never return to Edible Arrangements.

THE WORST CUSTOMER SERVICE! I will never spend a dollar with this location nor will I recommend it. I spoke with the manager to help a friend with a order that was unsuccessfully delivered to try and see how we could make sure a $70 paid for order wouldn’t go to waste. She was extremely rude and unprofessional and even refused to give me general information about placing a future order. She insisted I call her from a different phone number which made no sense at all. I’ve worked in customer service for 7 years and after speaking with her all I have to say is Wow. NO STARS!

The owner was recently reported for throwing trash into the back seat of a car, hitting a little girl with the trash in the process.He told that little girl previously that she wasnt able to use the trash can outside the business... to throw away trash?!DO NOT visit this location.

Zero customer service. As demand increases, Quality services declines and customer service policies are subject to change, no longer ensuring satisfaction for all paying customers.How do you purposely make it policy to not answer questions for customers on holidays? The energy and effort it took for you to refuse customer service, could have been applied towards quality services. Resulting in a better outcome and positive review. Instead, I was left with a negative experience with a horrible excuse.I was the only person in the store. Having already purchased one arrangement, I asked if it were possible to know when or if another would be coming available soon. The answer was no, they could not look, peek or ask. Priority is given to those that placed order ahead of time and the ready to go orders come out whenever.Mind you, Im not asking them to make me anything on the spot. Im simply asking them to see if anything is being made for the grab and go case at the moment, because I will wait for its completion. Once again No, we cant look. Its against policy today for us to look, the owner said so, its first come first serveWhat? The door is right behind you... I could literally walk out the door, two seconds later one could come out and it would have been first come first serve. I asked!!! I purchased!!! I was refused service. But the designer was two seconds too slow.Then the next person happens to stroll in after me, gets it. It isnt based on my productivity level. Nor is it first come first serve. That is why customer service and communication is a thing. You dont just shut it down because of a lack of management and efficiency. Nor do you punish the consumer for your staff being overwhelmed. You maintain Quality Service JOHN!AND NEVER HANG UP ON THE CUSTOMER! Especially when they are not being rude, you can provide them with appropriate resources. Such as: senior management, company website, take their information and offer to have someone address their issues further if youre incapable of handling it like a manager... John. But I have to agree with the other reviewers, its my job to gauge people like John, things like this and so forth. And Wow... is all I can say.

John has the worst customer service. Save your money or go to another location.

Run far away.....and keep your windows up the owner may toss something in them

Worst customer service. I ordered 12 mix fruits for my wife and she had a coupon for her birthday of another mix fruits and when I got there after driving 20mins they did not have the free box so I had to wait 20 more minutes for them to get it together and when I got home they only gave strawberries and not mix fruits. When I called the manager he told me that they did not have to give me any mix fruits even though the promotion said mix fruits, that they only have to give me whatever was available even though I waiting 20 mins for them to get my completed order ready. Will not recommend this place. Will never buy from this company again.

This shop is great. I sent an order today, and not only were they able to accommodate my time request which was really great, but they even called to verify who I was for my card since I made the bone head mistake of misspelling my billing address on my phone ( thanks autocorrect ). I spoke with Laurie who was really kind and gracious about it. All around a great experience and Im sure they will have more business from me in the future.

Owner, John has TERRIBLE customer service. Go to Hampton location.

DO NOT USE THIS STORE! They do NOT understand customer service. They are so rude! They never delivered it and still wouldnt give me my money back. They should not be in business.

Super friendly and helpful! The fruit was fresh and beautifully presented.

Excellent service. Super fresh and tasty! Great presentation!!

Just watched a video of this man assaulting a child for using a trashcan inside the store........

Throwing trash at children is never ok.

I’m on my way home home from out town not there to receive the arrangement. These fools left the card that they stopped by and left my edible arrangement with the neighbor. First of all I don’t know any of my neighbors at all. Second of all idk if these people are clean, dirty, left it out, or what. Then I call the delivery driver two times he never answered. So the third time he put his manager on the phone and he was very unprofessional and rude. Mind you this is my mother’s day gift. He told me if it’s a problem he can have his driver come pick it back up and that it’s their policy to leave it if they person not home

Go to Hampton location, this location and it’s owner John are pure trash.

A bit pricey. Beautiful arrangements

Order ahead and you will get a great gift for anyone. Delivery is an extra charge.

The establishment does not respect the people of their community that keep their business thriving. Poor customer service! Go to Hampton or Williamsburg location

They were very helpful when my husband left work early the day of the delivery. Fruit was great!

Just watched a video of the owner/manager throwing garbage at a child after she picked up an order. Do not give this location your business. Theres another in a Hampton.

The best fruit ever so fresh

Manager John was so incredibly RUDE both times we spoke on the phone, I called back and cancelled my order. Id rather support a business who cares about their customers. Not surprised that others had the same experience.

Great customer service, speedy delivery!

Customer service was wonderful! I will be back!

Great products and services.

Very prompt, and very respectful on phone

Very nice arrangements

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