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Solo Inc
5100 Chestnut Ave, Newport News, VA 23605, United States
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Solo Inc

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La
Review №1

I had need to contact Solo Customer Service I was helped byA very nice young lady named Krystal Biggs she is not only an asset to your company but also took care of my needs in record time Thank You for having Great EmployeesLarry ShobePevely Missouri

JT
Review №2

It is tight to get in other then that people are friendly and fast loading.

Sa
Review №3

I would like to share my recent experience with Solo Corporation. Iown a few Solo products and I always appreciated the quality of theproducts and in fact that they are MADE IN USA. I called customerservice a few weeks ago in regard to an issue with a sprayer and I wasvery impressed to hear a friendly voice to answer the phone call andto connect me with the customer service representative Krystal Insley.I think Krystal went out of her way to solve the issue and sent me thepart with all details and tracking numbers. She is very detail-mindedand follow-through until the issue is resolved.BTW, the music that was playing while I was on hold for a few minutesto talk to Krystal is a great 70s rock and in my case makes it morefun to wait than listening to elevator music.Thank you for all your help and service

Jo
Review №4

Your payment processor on your website is abysmal.

Do
Review №5

This fertilizer spreader is the best! I have a steep back yard and trying to use the drop or broadcast spreaders that are mounted on 2 wheels was difficult to spread fertilizer evenly, not to mention keeping the wheels from binding up. The hand held spreaders caused my hand to cramp and required frequent refilling. I just purchased this spreader and used it for the first time and Wow, it worked incredibly. I should have purchased one of these years ago. Will never go back to the traditional spreaders. The Solo 421 spreader was very comfortable strapped to the front of me. The back strap is easy to put on. The crank arm is very smooth and since the gear mechanism is not in contact with the material you are spreading, it doesnt gum up or plug the gear mechanism. It even has a place to keep the gears lubricated for long term ease of use and proper maintenance. The Solo 421 can also be used to spread ice melt, grass seed and other applications. It is quiet and light weight. The top lid is somewhat see through so you you see how much you are spreading and how much is left and it seals the container nicely so you dont smell what you are applying. It is very easy to adjust the flow rate and the width of fertilizer dispersion. I would highly recommend this chest mount spreader to anyone!

K
Review №6

Great company to deal with! Great customer service! I had a minor hiccup on an on-line order I placed on-line, and they called me to address it in a most satisfactory fashion! When was the last time that happened? I cant remember! Additionally: their website is efficient and easy to use; and, I placed my order on Thursday afternoon, and it arrived in the mail Monday morning. I wish all my on-line experiences were just like this one. SOLO, I am impressed by your U.S. company!

Ja
Review №7

Excellent backpack sprayers, been using them over thirty years now, just got another one and love it. Thank you Solo for your terrific products, all my crew members are using the Solo and getting the jobs done quicker also..

Tr
Review №8

I recently placed an order online which was cancelled. I then received an email that my order had been cancelled because there was a problem with my order and that I should call in and another email that my payment had been accepted. So I called and was informed by Krystal my order was canceled because I included a comment about accepting PayPal as an acceptable means of payment and that she would be able to place the order again for me. So I gave her my card again and she placed the order which generated a second charge to my account. For some unknown reason it took several days for my bank to completely process thesecond charge. While I was waiting I wrote Krystal about being charged twice. She was polite and responded quickly that they had only received the first payment. I waited for the bank to finally process the second charge. I then received a phone call from Krystal regarding having received the second payment. She was very apologetic and was willing to process a refund right away. She went out of her way to contact me about the second payment which in this day and age is unusual. She was polite, courteous and quick to process my refund. I consider the follow up great customer service both when the order was placed and when there was issue with payment. Thank you Krystal and Solo.

ji
Review №9

Every now and then you stubble across a product and or company that has it figured out. At SOLO They Get It. My experience with SOLO actually started several years ago. I had the opportunity to spend several hours with both production and management personnel at the local SOLO manufacturing facility. Needless to say as a home owner and do it yourselfer I took the opportunity to express my frustration with many of the pump garden sprayers I owned over the years. I explained that I had owned numerous brands both metal and plastic and regardless of how much they cost they all seemed to fail within a short period of time. Many perform poorly from the start. I asked why cant you buy a sprayer that works? A SOLO representative educated me on their history producing sprayers and suggested Try a SOLO. Within a short time I again was in need of a replacement sprayer and decided to take his advise. I purchased a 457 3 gallon sprayer and as promised it worked perfectly out of the box. It has continued to work flawlessly for 2+ seasons spraying an assortment of liquids. Approximately one year after purchasing the 457 a friend brought up his need for a dependable sprayer. I shared the advise given to me now some year or so earlier. He purchased a SOLO and his frustration with pump sprayers are over.Fast forward to 2019. I was in the area of the SOLO plant and had a few questions regarding the smaller pump sprayers. I decided what the heck why not stop in and see if someone there will speak with me. This is a factory, not a retail store. I walked in the main entrance and explained to the lady at the desk that I had a question regarding sprayers and wondered if there was someone I could speak with. She was quick to offer assistance and within seconds had someone coming to the front desk. I was greeted by a very knowledgeable very pleasant employee. He was eager to listen to my questions and took personal interest in my needs. He took ownership of the issue and made it a point to find the answer and resolve my question. They arent set up for walk in customers yet they stopped what they were doing and the gentleman who came from the back Im sure has other responsibilities. This is what I base my They Get it statement. Not only do they make the best sprayers but their employees take pride in what they do and it shows.Thanks SOLO

Ma
Review №10

Solo products are EXCELLENT!!! I have 4 of their products (5 soon) and they are SUPERIOR!!!!If that is not enough, their Customer Service is the BEST, BEST, BEST ever!!! Their Customer Service Team gets back to very timely and are VERY clear with their replies.This is an EXCEPTIONAL company. I lovem!

Bi
Review №11

I have a solo chainsaw 637 and I can not find a oilpump assimbly kit no where why is it so hard to find parts for this saw the dealership had no problems saling me this saw and now I cant find a dealership I need help in a bad way Im the owner of Collins tree rigging of thirty plus years and I love the way this saw can keep up with the hazzardis cuts I have to make at times please contact me at [email protected] thanks

Th
Review №12

Best sprayers on the market! Great customer service as well. One of the few places left where you can call and actually speak to a real person live on site! Highly recommend!

Mi
Review №13

It was great

Is
Review №14

Very dissatisfied. I had my 3 gal backpack sprayer for about 3 yrs when the large plastic clip that attaches to the bottom broke. Had not been used that often or left out in the weather. Ordered a new harness. As soon as I attached the new harness the small top two attachment clips right and left broke. It doesnt make sense not to include the two clips with the new harness.They couldn,t cost no more than15 cents a piece. Would not recommended buying this product.

Cl
Review №15

Nothing beats SOLO SPRAYERS . I have had quite a few over the years. Am retired but i still have four sprayers. They are indestructible.

An
Review №16

I love my new solo sprayer. It is lightweight and easy to use. Great price.

Mi
Review №17

We use Solo sprayers in our landscape business and have had great results!

Ni
Review №18

Awesome folks, friendly and helpful, had all the parts for my back pack sprayer!!!

vt
Review №19

Worst backpack....will be switching brands with my company. Backpack neck leaks RIGHT OUT OF THE BOX....THE 4 REPLACEMENTS DO AS WELL. Straps CONSTANTLY come undone, o-ring falls out of the cap 10 times a day. I cant find a single feature that functions without some sort of trouble. You will be returned the replacements and Ill be returning the other to get my $ back. And to say that yall havent been reported to about leaks....is a BIG FAT LIE. Technician stated there were mold problems causing the neck to warp. And to say they were tested is another lie, the necks were so warped the cap wouldnt screw on. Lie to somebody that doesnt know whats going on. Enable pictures so I can show the world how you lied.

Bo
Review №20

Is my job

Pa
Review №21

Walking distance

Information
9 Photos
21 Comments
4.4 Rating
  • Address:5100 Chestnut Ave, Newport News, VA 23605, United States
  • Site:http://us.solo.global/
  • Phone:+1 757-245-4228
Categories
  • Lawn irrigation equipment supplier
  • Manufacturer
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–5PM
  • Wednesday:8:30AM–5PM
  • Thursday:8:30AM–5PM
  • Friday:8:30AM–5PM
  • Saturday:8:30AM–5PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • No-contact delivery:Yes
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