Fantastic selection of products in the showroom. The best selection anywhere in Boston. Wonderful merchandising. All ruined by horrible, horrible, horrible customer service. We have been many times and every time it has been so bad it is inexcusable. examples include unable to get help even when the store is empty, rude treatment of customers and sales associates who never followup. Ownership must be asleep at the wheel. We would have purchased here many times were it not for the horrifically bad service. Now we just use the store to see all the options and then go purchase what we like elsewhere.

I have to tell you - Brandon at Splash has been amazing to work with!!! We are renovating a house and Brandon walked us through the process - everything we needed - vanities, taps, showers, freestanding tubs - even a great kitchen faucet!! He was so professional and responsive! He was great at getting the ‘roughs’ delivered when my contractor needed them. As I realized I needed more items - like under mount sinks Brandon advised on options AND the ones we selected were cheaper on Splash than any website! We worked with Splash when we did a renovation about 16 years ago and Folks like Brandon are why we came back! Thank you! Splash is a super showroom and a GREAT one stop shop for everything you need!!

Horrendous customer service. Obviously sales person was unaware I am a member of the trade, but either way I was treated with disregard and rude, short answers with no actual assistance. Left without obtaining a quote. Will never shop here or advise clients to.

Get inspired at this Amazing place, if you are looking to build a high end kitchen or bathroom!

I had been looking around a few different places with my mom while we’re remodeling and decided to go with splash for a few reasons. The show room was beautiful and staff seemed to be knowledgeable and friendly even though it had been a pretty busy day. there was a slight hiccup with our order the manager Sandra handled it well she was caring and quickly handled the issue while reassuring my mom and we ended up having a good experience!

Don’t buy KWC Lune kitchen Faucet and know you won’t be able to return a defected faucet to the store until the manufacturer authorized the return. I found out a hard way. The first time when I called the store after my newly purchased and installed KWC kitchen leaked, the first sentence out of the store is to call my my plumber and it was my plumber’s fault not installing it correctly. After my plumber’s second visit not being able to fix the leak, i finally found Jeff at the store who was more helpful than others willing to order repair parts, which is the reason I gave 1 star here. However, the replacement pieces did not fix the leak. And my plumber found more issues as the spray head not working appropriately either. The store ordered more replacement pieces after we submitted videos but one of the replacement parts was on backorder. I requested a new kitchen faucet replacement but the store refused. My plumber made a total 3 visits at this point and I asked the store to share the plumbing costs or send their store plumber to fix the faucet. The store never acknowledge or responded on my request for sharing the plumber costs or send their plumber for the repair. I was eventually notified I could return the faucet almost two months later after my purchase. The backorder repair piece ironically arrived after I bought another kitchen faucet elsewhere and my plumber installed it. It was a Kitchen nightmare for 2 months having to deal with a problematic new KWC kitchen faucet and the store.

I had an incredible experience! They’ve updated their showroom and it’s the most beautiful one around! My husband and I have been debating about updating our master bathroom and we were not sure if we could afford Splash...we were so wrong! The sales woman was incredibly helpful and made me feel so comfortable! She helped us find exactly what we were looking for that met our budget! I couldn’t believe it! This place will pleasantly surprise you!

Terrible customer service. I have been there thrice now and I am convinced that theyre going to go out of business in few years if not before. Good news - there will soon be closing sale :-)

Beautiful selection - often set up in working configurations such as working faucets that are actually connected to water - and expansive showroom. However, we had a strangely confrontational and disputatious salesperson. Were in the midst of an enormous renovation and so have show-roomed all over the Greater Boston area (Yale, Ferguson, Design and Innovation Center, etc.) and havent encountered anything like this before. So, poor overall institutional philosophy or one bad apple/one person having a bad day?; YMMV, dear reader. In other essentials, the prices are hefty, as one expects in Newton, in some cases about 30% more than you might Google. The trade off, of course, is that one should be benefitted by good floor and back-office service, but we didnt get that far.

Nice salespeople. Just beware ordering Duravit. I was told 6-8 weeks for delivery of a bathroom vanity, but after 8 weeks I called to ask the status and Duravit said it might be 15–16 weeks. Not sure why it takes 4 months to build a 2’x2’ wooden box.

Id like them to rename their store PloppI am a plumbing contractor they sell customers high-priced junk The markup is incredible

Very disappointed .I bought a kitchen faucet what was disfunction in couple hours .I hope Ill return it without any issues .Keep you posted.Unfortunately For now this place deserves only 2 stars .

My order was delivered to the store, but no one called me. The store is enjoyable to walk around, good selections of modern and classic styles.

No one was willing to help me today

Poor customer service and no follow up for a very nice store! We dropped the plans after speaking with the associate and we never received the quote back as they promised, not even a call back.

Very poor customer service. Unpleasant receptionist.

Near been there

Great place

Nice showroom, but apparently we werent worthy to be spoke to. Went down the street to Frank Webb, great showroom and they were happy to help us. They will be doing our bathroom renovation.