Not worth going to staples EVER. . There customer service is deplorable and they cant seem to make 5 double sided colour copies in under a week. I can suggest other print stores whose service is impeccable if youre interested. I dont plan to ever return to staples.

I was walking aimlessly to kill time while my wife was shopping and was surprised that not one staff member, of the four I walked passed, never asked to give me assistance. At most staples the staff are a little more personable. Other than that the store is clean and well kept.

Customer service here sucks! On the phone for over 30 minutes trying to get a person on the line, trying various departments, absolutely no answer. Guess that’s why everyone is moving to ordering online. Good work Staples employees, you’ll be out of a job soon.

Great selection and friendly staff

I do not know his name but the young man in the red shirt on Monday July 5 who helped me was awesome. I really appreciated his help in photocopying a number papers. Good employee. Keep him!

Worst customer service… don’t even bother to talk… better try elsewhere for your needs…

Just a quick visit.Store clean and well organized.Associates very helpful

Great selection...very friendly staff...Fed Ex drop off ...

Great location for all of your back to school needs, and electronics to keep you going.

I dont know if this goes for all Staples locations or just the Niagara Falls store but this is literally the worst printing service Ive ever used. The quality of their printers is sub par and their staff rarely seem to know much about printing. If you need to print anything else other than a black and white text document, I highly recommend going anywhere else.

Service is excellent, providing assistance to first time user for their machines, but I think charges for colored print is high, overall .

Love the new mobile print set up. Great staff

Ordering online was quick and easy. Their curbside pick up process was outstanding. Fast friendly and efficient!!!

I love this staples store. When the stores are open for in store shopping, they have plenty of staff to ensure fast service. They do need more subject matter expertise. I wanted to find out more about the difference between amd and i core and the employees knew very little about it. What i was really impressed with was their performance during store closure. Staples offered next day delivery with no Minimum, i found that very helpful since i dont drive and work from home. I ordered a lot for delivery and always got product next day or even same day. Once i missed my delivery and instead of sending it to shipping dock, they re delivered it to me . Very happy with staples

Staples is a great store for all your supplies when you go there the staff is always so friendly and helpful I would recommend Staples to anybody

Great service. Nice selection

To that greatest staff, 1st gentleman who took care of me. And treated me with so much respect. I wish him the best.Staff today was so considerate.

Staples is your one stop shop for office supplies and more. Reasonable prices.

Staples generally is pretty good and this location is on par. You’re likely feel respected when shopping here, and it’s clean, organized and never crowded. Case in point, they’d remind of holding onto the box (so you can return it if need to), sometimes without being asked.

Great customer service by Wesly. What an employee...!!

Bought a VR device from here. Doesn’t work well, the package didn’t have a manual. It has a remote controller but not compatible with the device itself. Thought it would be a good product as bought from a renowned place, but was disappointing. Upon checking the same online, it turned out to be a third grade manufacturing which was 4 times cheaper than the Staples price tag. It’s sheer cheating

Excellent customer service, the people who work here are super nice!

Friendly staff and good selection of products

Extremely, helpful, thanks a great tech guy!

The Service. EXCELLENT!! Josh Was So Amazing And Helping Me Find My Materials And Never Got Tired Or Angry, Thats The Work I Want! And Also Another Worker, I Forgot His Name But He Was A Very Interesting Techie, And Helped Me Find The Perfect Computer, Pouchbag, Mouse, And USB Drive, He Was Also Amazing! Ill 100% Make Sure To Use Staples Next Time!

Had to come to this N/Falls Staples store, because the St. Catharines store had no stock of Epson printers. Very nice staff, especially Jaylin who took care of my purchase, very informative, friendly and great service. I bought an Epson Super Tank printer and am very happy after trying to find one in stock for months! Good stores start with good staff. I recommend this store.

Very nice customer service person smiling under the mask.

Very hopeful and friendly

Getting very expensive to shop there

Had to get some pictures printed and the staff were awesome with me and went through everything step by step. Amazing customer service.

Bought an awesome new HP touchscreen laptop its been great

Not enough staff for the long lineups.

Fast friendly service.

Thank you, Jaylin, for the help. Very accommodating. I asked someone if they have stock of the unit I want, but she said none. Good thing I approached Jaylin, and he searched the item. He found a new one for me. Thank you so much. I hope Staples would employ more people like you. It was a customer-oriented service. Thank you, thank you to the other guy as well who help us.

Very good customer care

Worst customer service ever. The manager doesnt have soft skills and treat customers badly. Please avoid going there.

While I realize there is a so called pandemic right now, staples went out of their way to be TOTALLY USELESS... If I could give them zero stars I would

The staff here are always quick to help and informative. 👍

My curbside pickup was delayed and the employee solved my problem quickly and efficiently

Very helpful staff. Advice on getting a family photo copy and personal service to purchase flash drive. Great!

I came to pick up an order that was placed online. The gentleman would not give me the order because it was in my bosses name. (I get it). I offered to log into her email to show the receipt and/ or even call her so I could leave with the order - this was not sufficient (maybe he was having a bad day and refused to help). I told my boss she has to come get it. She had to arrange her appointments to pick it up. Now, what upsets me is not the fact that these are the rules when picking up items purchased online, what really upsets me was that when she went to pick up the order, you guys didnt asked her for ID, you just handed her the order. She mentioned i came by and you wouldnt give it to me, and STILL you didnt even confirm it was her. So, you didnt only waste my time - you wasted hers. If these are the rules, then be consistent, or at least try to help!

I was frustrated and the staff werent helpful. Ended up leaving without getting done what I needed to do

Very good experience.for the documents printing its a very good place.

Great place.

Like this place, they always have great black Friday sales

Amazing customer service

Super helpful, I came in today knowing but i needed but clearly had no idea where to go. An employee came up to me and helped me right away, was in and out super quick!

Bought laptops. Zac was fantastic he went through everything and found the best laptops for my kids needs.

Knowledgable staff and helpful

They have great service. Lost my documents once and they had them safe and sound.

Shout out to Sheridan for excellent customer service!!

I just bought an Acer laptop. Just what I needed. Techie was great. Even though store was busy she treated me like I was the only one and my business was important. Thank you. And most important is I am not totally savvy when it comes to computer language she spoke in layman terms so to speak. Refreshing gal to deal with. Thanks. I can always count on Staples to have what I need. 🤓 The other tech staff were very informative and by their knowledge information I saved time and money. It was a good learning experience.

Poor customer service and rude staff. Price is too high.

Great services always.

We were able to find a laser printer at a good price.

This place has everything. Staplers, pens, desks. A human rumba.

A good friendly staff Bent over backwards to assist me & other customers at the same time before it was determined that my laptop required a more deeper investigation into the root cause of my issues

School supplies and smart electronic devices and equipments can all be found here. Photocopier and printing services can be found here as well. Theres always someone at the desk to help if you happen to get stuck.

Not really happy with them this time, we had our Samsung Tab reformatted at there request or suggestion,we said ok I mean it was under warranty and we also have a 2 year extended warranty as well.One week later I got a call good news its ready bad news it is going to cost us $100.00 dollars.More bad news the problem wasnt solved it still has the same problem which is it sometimes it wont advance or return when you tap it with the soft of the finger tip,sometimes I have to tap it 4 or 5 times....whatever

Knowledgeable staff and huge selection of products

This is a great place to go for supplies and technology, dont be affraied to ask an employee for help because they will gladly help you. So overall its a nice place

Nice, clean store with approachable staff who provided great service and info. Aisles were easy to navigate and I got a few great deals!

Staples is the best source for quality electronics and has the best customer service. I buy all my laptops, tablets, speakers, and peripherals from them. Good selection of brands with the best prices. They price match too.

Buy moat my office supplies here

Do not shop at this place, they do not stand behind their products. Bought headphones and less than a month they broke, wanted to exchange for another pair but they said no as I dont have the original package. They could not resell these as the cord was broken. Bought these for a child that has a disability and now I have lost fifty six dollars and no headphones for this child. I am a senior and can not afford to buy another pair. Will never shop here again.

Excellent service. Very friendly

Awesome customer service, worked with me for over an hour.

Store was clean and organized. I purchased a Geometry set and made some copies during my visit. The man behind the counter helped me navigate through the process and I was able to make copies. He wasnt 100% correct on the sizing procedure and I had to make 2 extra copies to get the correct size.

Very poor customer service. The employee didnt even offer to assist with putting the office chair into my vehicle. Im 59 and he was more than physically able to help as he was in his 20s. Every time I have gone there the service has been poor. I will not return.

Too may customers not enough staff. Had to wait

Friendly staff, store is very clean

I am continually pleased by the services, the hours of operation and the customer service I receive from this store.

We were there to send something out via Purolator. The person that waited on us was extremely knowledgeable about product and shipping and was very helpful. In hardly any time at all, we were finished and our packages were ready to go. I was impressed with the quickness and the friendliness of staff.

Unimpressive customer service... no smiles, fake have a good day. Sale prices are the everyday prices at Walmart or on Amazon... self-serve color A4 printouts at $0.40 each?! I could get full-serve cheaper than that at The Print House down the street.

OMGOSH!! I have the first copy of my hardcover book thanks to Neil in the Print Dept! He is extremely knowledgeable, personable, and has a genuine quality of wanting to help you get or find exactly what you are looking for. I hope he never leaves or I will have to hunt him down lol! He knew exactly what I was looking for and how I wanted the end product to appear.

The staff here ALWAYS HAVE YOUR BACK. Excellent customer care.

Printer ink is more expensive than gold

Got the assistance I needed with some great recommendations

I ordered a laptop online for pickup in the store. Despite receiving no notification, my order was cancelled due to the store having no stock. When I tried to pick it up the general manager told me that he doesnt make any money off online purchases, so I should just leave. He didnt even offer an alternative to my purchase. I will be shopping at Best Buy from now on.

I tried to order the item I wanted online but had trouble. At this point I would prefer to go pick it up at store instead. However from prior experience I know the number that it shows online, and the number of products on hand in the store dont always match. I was simply trying to call to confirm if they have what I want in the store before I make the drive. I tried calling 8 times and they wont answer the phone. It seems this has been a trend with this store for over a year now. What kind of business is this, and how does an issue go on for over a year without being rectified? I think its time for the higher ups to have a talk with the management and employees of this store, just ridiculous.

I was at Staples last week, and I needed to get some paper work off of my email to get printed .I am really bad at computers and this could have been very scary for me not knowing how to. THANK YOU AISLINN C. for coming to the rescue, she was awesome. Aislinn was so helpful, kind and patience. She got me through it all from start to end. Staples this is the way to conduct business, this girl will get me to come back over and over. I have my own business and if employees were like Aislinn it would be hard to let her go!!!!!!!!!!!!!!!!!!!!Thank you again Aislinn

I went in to replace my Mac Air power cable. The lovely woman I spoke with on the cash was very helpful and pleasant to deal with. She directed me to another clerk for the electronics who was equally helpful and pleasant to deal with. I would recommend this store again.Kind RegardsKen

Lots to choose from.

Great staff, lots of product but pricey

Good store a bit to expensive but the have a good selection of stuff needed

Went in to discuss business card templates at the print centre today, and was met by a very rude employee. Without even hearing / understanding my issue, she immediately began insisting that she couldnt help me. I did my best to remain polite - I can understand that customer service isnt always knowledgeable, it happens.I do however expect to be treated respectfully, not made to feel little for making simple inquiries.. which the employee couldnt even answer.Horrible customer service, very frustrating experience, and not the first time Ive been left hanging at the Niagara Falls branch.

I had to purchase a new tablet today at the staples in Niagara falls. I dealt with the employee named Jaylin and he was so friendly, helpful and patient. I will certainly go back here for future purchaes

Went to print a pdf and the printer cant read the latest Adobe PDF. The only staff who said she would help walked away from the counter and started to walk around the store and organize shopping carts?? Left me waiting for 15 min. Finally I had enough and asked for help from a cashier. That guy tried to help but he knew very little. In the end I was suggested to use the 30 cents per min computer to manually view and print. Left and wont come back.

I Always have a good experience at the Niagara Falls staples. I have dealt with Josh several times there and every time he is very knowledgable, professional and has excellent customer service. Thank you Josh for your help everytime.

Excellent service. Keep it up. I love shopping at staples. Well trained staff, polite and very helpful.

My go to place for economical printing and copying needs.

Terrible, terrible customer service. Nobody answers phone calls, and when you take time out to go there, the manager tells you they dont have what youre looking for and go order online. No offer to get it for you or show similar products. Terrible!Then I went there in person and a young guy was so patient and helpful. Absolutely loved the customer service. So I think it is a hit and a miss, so for this reason, I am giving a 2.

Jaylen I believe his name is from the Niagara Falls location. I had a problem with my wifi connection not reaching my PS4 in my bedroom since the router is located on the floor below me. Jaylen then suggested a buying a power link, and since then it has solved ALL my connection problems. Playing online on my PS4 now is smooth and incredible. Thank YOU Jaylen! I would have never of known that a power link, something I’ve never heard of, could fix all the problems. Thank you!

Darius and Neil at the Niagara Falls sroe #129 were amazing with their knowledge and service when purchasing a Laptop Computer at this store. Very satisfied.

Manager was rude and combative with me for no good reason.

Had to buy item online.

Chronic lack of customer service at the NF store. I am in NF and been trying to contact them by phone for the past couple hours. Phone rings, then if you are lucky it will allow you to leave a message. Otherwise it simply saysyour call is important to us.. Goodbye and hangs up!!??So I called the St. Catherines store and was promptly connected to someone. Unfortunately they didnt have the item, but checked and found that NF MAY have the item. They suggested calling NF to confirm its actually in stock. So I did again.. Same circus as earlier at the NF store. Frustrating.

My experience was a bitter and a terrible one. The Portuguese-speaking lady at Purolator - Marilyn or Madilyn had no idea what she was doing and did not give me a tracking number for my package. I had no way of knowing its whereabouts and as a result ended up with phone calls and emails day after day. She neither gave me the receipt so it was useless.

Poor customer service been trying to get through to someone in electronics and fancy that no one answers. Please fix the customer service.

This is the second time I have went to staples to have items printed. First time was for my wedding stationary and with this this order, I needed about 500 colour pages printed out. I stood in the printing area for 15 while the people behind the counter worked on computers and not once did they acknowledge me there. I understand that they are working and are busy but a simple ill be with you in a moment would have made all the difference. Today I went there to get business cards, and other stationary printed out for a fundraiser that Im running and low and behold, same thing! I stood there waiting for another 15 minutes before someone helped me or even acknowledged me there. Then I asked how I could get items out of my email to print and I was told to rent the computer at $0.30 per minute and print that way, or go get a USB drive with everything on it. Thats fine I get that part but it was the tone I was told this in, almost like I should have known this information before wasting this persons precious time by asking a question. I do not suggest going to this store as they are completely incompetent and lacking some serious customer service skills. I will never attempt to have ANYTHING printed here again. I will pay the extra and go else where.