****@Zales has made me very pleased by adding my personal profile to the stores private Customers, plus now I have the future Wishlist as new items arrive during the hot seasons. I feel like a pirate that found Discounts on everything from Diamonds, Emeralds, Sapphires, & Rubys to Platinum, Gold, Silver, & Titanium. My Wife is very happy with the workmanship of the repairs done, On one of her favorite Rings.+ Eric I look forward to seeing you real soon! thanks again sir. I seen your a very positive person to be around, and your employees look up to you for advice and guidance such is a great leader & being a Manager fits you perfectly Sir.Sincerely .Matthew Aka: Review Guy

My fiancee and I had the absolute best experience at Zales in Sooner mall. The consultants were fun and a lot of help. Highly recommend.

I was ignored 2 separate times that I was there. The last time I went, after waiting for 30 minutes, I was finally waited on. There were 3 other people who were working, but wouldnt even give me a second look.The lady, Barbara, finished with her last customer, and finally came to help me. I found out that I was over charged and deceived. I will never go back there again. They got me for over $400. It will never happen again.

Honestly I do not know how this place is still open, especially this one in Norman. There for awhile there was a new manager every 6 months we went in to have our rings inspected and every time they didnt know how to do anything. The manager now has been there for some time now and again, I have no idea how he has a job with his lack of customer service skills. After waiting for about 15 minutes while he continued to shoot the breeze with his friends I interrupted to ask if he could help me and he told me he would be there in a minute. If this place didnt have this ridiculous policy with their rings and having inspections we would take our business elsewhere.

We went there Saturday to sellect our engagement ring. Barbara was the wonderful lady who assisted us. She was wonderful as I looked at every ring they had. I fell in love with this one beautiful ring. And it now is on my hand. Wonderful experience!

Our saleslady, Barbara, was very friendly and very knowledgeable. She was patient with us and good at what she does. She asked my what I was looking for (what kind of wedding set), and I really didnt know. The first one she chose I loved!! I tried on several different ones, and eventually ended up getting the first one she chose. Great service, BEAUTIFUL RINGS!!

WONDER SALES STAFF! LOVE MY RING!!

I am very upset with this place. My ring was under warranty so we could get it resized, but she talked me into a larger size assuring me that my fingers would swell so I would want the space, but we lost my ring and nearly had heart attacks for thirty minutes as we searched for it.Thankfully we found it, but they said I would have to pay to get my wedding band resized again to match my engagement ring and they didn’t even apologize or cover it even though it was their fault I chose the larger size. Do not let it be loose no matter what they tell you. I wouldn’t wish that feeling of losing your engagement ring on anyone. It also takes two weeks for resizing as they have to send it off.Update: they were gracious when I went back. I am still upset they are not paying for the other ring’s sizing, but I believe the sizing was an honest mistake, just follow your gut if they say you need a quarter size different. If it feels loose, it needs to be sized again.

I would like to know when you plan to open back up. My rings have been there since march. I would really like to get them back. please let me know.

Barbara and Eric are truly great consultants. Barbara is sweet and really listens to what your needs are. Eric is a fantastic manager and after getting to know my likes and personality was able to curate the perfect wedding set for me that I was excited to upgrade to. He made the checkout process smooth and easy, and even made my 10 year old feel included in the process.

Love it! The jewelry is to die for and its all for me with my Zales card

Large selection of jewelry in our price range. Friendly staff, easy check out process.

I am extremely disappointed in Zales customer service overall. My engagement ring was bought from here and I got to wear it for only 2 months before it broke and lost 2 gems. Sent it in for repair and it has been with Zales for 3 months, longer than I ever got to wear it. Chatted with their customer service and they said the repair is done but it cant be shipped until the store reopens. I asked if I could have it shipped to my apartment and they said I have to contact the store, which is closed. They say they have no way to access the repair. My wedding is in 1 month and I may not have my ring to wear for it.. i am disappointed and incredibly sad.

Ive used the same jeweler for 15 years plus, recently switch to Zales at sooner fashion mall. The staff is amazing, Every single time my spouse and I have been in there they are very attentive. Wonderful customer service, Always very nice and we will not be going anywhere from here on out, unless the staff moves. Absolutely love the employees .

I was gifted a ring from Zales and it was absolutely beautiful! We took it in to have it sized to my finger and they happily helped us. They told us it would take about 3 weeks max to get it back. Me being very anxious to get it back called about 2 times a week and 4 times in the last week. They were so polite every time I called and very understanding.

Great customer service

Was ignored for 10 minutes by the 2 girls there around 1pm Monday April 8th. Guess I dont look like money. They were too busy chit chatting and playing with their phones. It seems the just want to drive business to the neighbors (Gordons and Kays Jewerly). Worked for me. I went to Kays instead to buy my engagement ring. Its right next door to Zales. Recommend them over Zales. Kays has way better customer service.

After reading other reviews of this location I was nervous about how my experience would be. I was pleasantly surprised. My boyfriend purchased a ring and it needed to be resized. They quoted 3 weeks and the ring was back just shy of that. Both times we were in the store we were greeted promptly by the staff and taken care of right away. I felt compelled to leave a good review! Thanks Norman Zales.

I’m sad to see such poor reviews for this location. I have had experience with many poor retailers and this just is not one of them. The store manager, Eric is outstanding! They have gone out of their way to make sure our requests were met within their abilities for years now. Unfortunately for me, this means I keep spending money there. I googled the location to check holiday hours and I was surprised by the low rating, and could not fail to give them a glowing review. I have recommended them to multiple people and will continue to.

I do not recommend shopping at the store. They are difficult to work with, and their policies change each time you talk with them.

*Please Read*I have been a customer for Zales for over 8 years. My husband and I have both purchased our wedding rings from this location. The jewelry is wonderful and that is why I am giving it 2 stars. However, the customer service I received a week ago was appalling. I walked in the store and no one greeted me. I went in to have my rings cleaned (as I have done every 6 months) The person who helped me acted like she did not want to help and was upset that I was taking time out of her day for her to clean my rings. As I was leaving no one wished me a good day or even acknowledged my presence. There were 4 people in the store...Sad to report this but if you are in sales you should be having ravings fans not terrible customer service. I would advise going to a different location.

They were very friendly and helpful to my fiance and I. We purchased all our rings there.

We bought 2 rings and couldn’t be more satisfied. Customer service was great and had no hassle resizing a ring twice!

Beautiful jewelry, but horrible customer service. No one answers the phone. Communication on the phone is weak, when you let it ring for 15 minutes. Horrible communication between the store and the jewelry repair... Warning- it may take up to a month just to get a ring resized. Jewelry repair does not do any kind of quality check and may send ring back the incorrect size and you will not be notified of the extended wait time. Sean is an especially poor employee- Does not take any interest in the customers and will lie to you over the phone, if he can be bothered to answer and is in general a real brat. Im honestly not sure how he was hired in the first place. Dana was kind and apologetic, but I still dont have my ring back yet...

They screwed up my credit because they made a mistake then they did not want to take responsibility for it when I had proof that I had paid for everything in full. I was trying to close on a house and because of their mistake we missed our closing date and we lost the house we really wanted. I tried to call them and they never answered their phone. How hard is it to answer the phone?!? I will never go back here again. They are awful!

Came here to get my rings soldered together. They charged me $50-good price. I was not notified when my ring was done, I called them and found out. When I got my ring back I found that the stone on top was bent over, the lady I worked with was not empathetic about it. It is a $3,600 ring and they almost ruined it. They sent it back to the jeweler in an extra rush. There was very poor communication from the jeweler to Zales and Zales to me. No one told me how it got that way. And no one knew how that passed the jewlers deatiled inspection. They fixed my ring, after they almost broke it...and the soldering was fine. Was not impressed by the customerservice here at all. And I will never go here again

Always friendly staff. Most of the time they have sale prices and a significant selection of jewelry and watches.

Called in to ask a simple question and a female associate answered the phone. She was so incredibly rude! I have never experienced such terrible customer service from a Zales store before. Needless to say I will be driving a longer distance just to go to a different location.

I was told a ring I ordered would be here by Christmas. It was sent off to be sized a full 9 days before my families Christmas party and staff was aware of the situation and said they would rush it. Still not here and I have called the store over thirty times. Eight times today alone with no answer any of the times. Ridiculous customer service and ridiculous wait time.

Rude customer service! I had to call the corporate office to get them to answer the phone in order for me to check on my ring that was sent off for repair. The man that took the call was rude and told me that they had my ring for over a week, yet I never received the email that I was told I would receive. The guy, who never said hello or his name then told me that, they promised it would be ready by May 6th and it isnt even May 6th yet. Very sarcastic and unprofessional way to represent this company. We have spent a lot of money with this company but after this type of customer service it may be the last purchase we make.

Every single time we have to get work done on our jewelry they mess something up. We sent my wifes wedding set in to be soldered together and sized, the band had an engraving on the face of it. They soldered the engraving between the rings so it couldnt be seen and they didnt size it. We sent it back then they did the engraving in the wrong text and didnt size it again. We took them in to get them inspected and cleaned and 3 diamonds fell out and had to send it off again. Another diamond fell out so we sent it in again and when it came back the engraving was completely erased and the ring was thined down.I recommend you never buy anything from them or their partner company Gordmans.I had some work done on my watch a couple years ago that I bought from them and I had to send it back 4 times and get corporate involved just to get it fixed corectly. I will never EVER purchase anythi92nd from them again.

Horrible customer service! Ridiculous wait time on sizing! They were too lazy to look up account number of my zales account and told me it was closed when it wasnt! Go to any other Zales but this one! They are rude and dont tell the truth!

This place is a joke! Go to any other Zales but this one, terribly unprofessional.

Just the rudest staff they made me feel so unwelcome I just want to get my ring and leave never to come back.

Whatever you do don’t ever buy the protection plan for zales as it is a rip off just like every other warranty scam.

Horrible customer service! All those folks need to be fired!!

Said it would take one to two weeks to order in a size ring that I got in two days from an online retailer.