We are fairly new pool owners and the people at Spartan are wonderful about answering my many questions. We’ve used them for some repairs, cleaning filters, and winterizing a pool feature. They were also able to get a rust stain off the bottom of our pool after my kids left a toy with batteries in the pool. They have been quick to get out here for repairs and make sure the job is done right. They are definitely a 5 star company.
Vince is your guy to call! He is honest and hardworking. He went above and beyond with us. Every single step of the way. We were very clear to all that was occurring and always prompt in responses. We loved our experience.
Very reasonable price on everything they do! they are great with follow up.. “ which it seems nobody does anymore “ they are very courteous..I have been in the retail business for 22 years!! these people set the example for quality, pride and total customer service .,..doing the right thing…. I had my pool shark repaired again…absolutely not their fault… the same part failed…. I think because I run it 24/7. I don’t know but it was no fault of their own… he refused to let me pay for it..fixed it as I waited… again would not let me pay for parts or labor I literally felt guilty when I left.. absolutely five stars I drive almost an hour when I need something and think nothing of it when there are other places 20 minutes away
I am a new pool owner and they were very helpful in teaching me everything you need to know to maintain your pool. They always answer the phone and give me advise quickly. I used them to replace the heater and filter and was very pleased both times. I’ve never used another company because my interactions with them has been so well!
Very professional. Project manager ensured all details were taken care of. Very pleasant experience overall! Would definitely recommend!
Spartan Pools just build the pool of our dreams. Nathan was our project supervisor and he was incredible to work with. He always kept us informed of the timeline and what to expect next. Anytime I reached out with a question he always responded quickly. He listened to what we wanted and made suggestions to make sure that when we were done we had everything we wanted in our dream pool. If you are looking to build a pool I would recommend calling Spartan Pools.
The service is excellent and professional. Trevor is very responsive and his focus is strictly on solving the customer’s issues. James has made a couple of service calls to our home and he is the most friendly, polite and thorough of anyone we have used. James does not hesitate to get others involved as needed. I would rate Spartan Pools a perfect score based on their knowledge, service and focus on their customers.
I havent even begun the construction on my pool yet but felt compelled to write this review. Recently, a catastrophic weather event happened in my area and I was needing some flexibility in the start time of our pool construction. I called Jordan and he was so accommodating and understanding with what we were facing and its been the easiest call Ive made since this whole thing happened. When COVID hit, the pool industry became very busy but after meeting Jordan, I knew Spartan was the right fit for our family even if that meant waiting longer than we wanted to. Now this has just reaffirmed our decision in working with Spartan and I cant wait until were able to get our project started!
I bought a house recently with no clue on how to use or maintain the equipment. Spartan Pools offered a pool school and came by to show me the ins and outs of my equipment, how to clean it, what to look out for, and how to make sure I dont break it. Not only that, they were the nicest people to work with and I will DEFINITELY continue to use them for all my pool servicing needs it the future. Highly recommended!!
Spartan came out to do some scheduled repairs which was done on time and quickly. They also came out two other times without an appointment to repair so damage after the storm. Theyre very knowledgeable and helpful! Wouldnt use anyone else!
Spartan recently repaired damage to our pool equipment caused by a hailstorm. They have remodeled our pool in the past. They are always on-time, professional, and fair-priced. Paul was in touch via text and phone at every chance, was on-time for repairs, made sure the repairs fit our schedule and checked back with us to ensure everything was working perfectly. Couldnt ask for better service, just as expected from Spartan.
Paul was prompt, efficient, and professional. He was knowledgeable and explained the repairs in detail. I highly recommend Spartan for your pool needs.
Eric did a masterful job replacing multiport valve, filter plumbing, and plumbing controls. He was knowledgeable, timely and very friendly. He’s underpaid regardless of his salary. Thank you Eric.
Looking for a pvc part for out hot tub and the had the part! The one that they didnt they tried calling all over to help us!
Great service! Just wished they had the filters I use for my inflatable spa
We chose to use Spartan to build our pool based on the quality service they had provided to family members. From the design process all the way to install, we had excellent service and assistance. Our needs and concerns were always met with accommodation and quality. We could not be more pleased with the outcome and we appreciate everyone on the Spartan team for making our dreams a reality! We are looking forward to many years of family fun!
The technician that came to do the work in my pool was very friendly, knowledgeable, and even imparted some pool wisdom on this somewhat new pool owner.
Paul was great. The scheduling mistake was frustrating, but it wasn’t his fault. Paul was friendly, polite, informative, and professional.
Spartan pool has been the most responsive, professional pool maintenance company I have ever used to help with my pool. Aiden, one of the technicians did an outstanding job a few weeks ago figuring out an issue with our salt generator. He was thorough and patient and was able to fix it for a quarter of what I thought it was going to cost.he communicated with us every step of the way and was very professional and responsive. Don’t look any further for all your pool needs!! Spartan pool is the best and they have the best staff too - Shouting out to Toby who has also helped us many times and is awesome too!! :)
Very prompt service even though this was not an emergency. Much appreciated. They took care of the problem and checked out other things to make sure there were no other problems. Great communication during and after the work was done.
I love the staff! Everyone is so nice. The service workers are awesome, especially James and Nathan. They always explain everything so thoroughly and make sure I don’t have any other questions.
Friendly knew what they were talking about fast service
Aiden came to our place for a show and tell on how to change the cartridge filters on our pool equipment and he was GREAT! very polite, professional, knowledgeable, made it super easy and now we feel confident that we can do it ourselves next time. Spartan Pools have also been helping us with our pool chemicals which have been a little tricky. LOVE SPARTAN POOLS!
Very good technical staff
Nathan did an excellent job at explaining and taking the time to show how everything worked and made sure everything was working properly.. will definitely use him again for any pool issues I may have!!! Thank you!
My family couldn’t be happier with our experience with Sam, Jordan and all of the persons at Spartan Pool. They have been with us from conceptual design, construction and now supply and repair. I wholeheartedly recommend them for all of your pool and spa needs.
I think Cody is so nice so professional and did a super quick job! He even followed up with a phone call and a check in when done! Amazing work
Spartan’s assistants are always helpful and prompt. They do their job and always ask what else we might need. Plus-they are friendly and answer all questions, and bring products. Very helpful anytime but especially during pandemic!
Nathan with Spartan couldnt have been friendlier or more professional. They came out the day after I called. Will continue using Spartan for years, great service and knowledge.
They were fast and efficient and had us back running in short order. We highly recommend them for all your pool needs.
On time and dependable. Great to work with. Nathan replaces my pool motor and it works great!
Awesome staff! Dave and Nathan always make you feel like you’re their most important customer.
Great local business that treats their customers with care and appreciation. I highly recommend Spartan for your pool and outdoor needs.
My family has gone to this pool store for 34 years (when it was called Thompsons). They offer unparalleled service at a time when that is rare. They know you by name, they know your pool, and they will do whatever it takes to give great customer service. The name change has brought a more polished look to the store, but otherwise, it is the same wonderful place it has always been. I would give them more stars if I could!
I’ve been consistently happy with my dealings with Spartan Pools from service to purchases. The staff is knowledgeable, professional, and friendly.
The customer service here is exceptional and they are very friendly and knowledgable of their products.
They built a great pool and we loved working with them. But since then, their customer service and follow up is severely lacking. Since their purchase of Thompson Pools, customer service reports have consistently lacked any info about work done. Not a fan right now.
Friendly workers that are willing to help. Awesome, long lasting patio furniture and pool games.
James was our tech and he was knowledgeable, courteous, and helpful. We will use this service again in the future.
I am an electrical contractor that has worked closely with swimming pool contractors for 40+ years. Ive seen my share of great contractors, and Fly by night contractors. If you are looking for honestly, integrity, and longevity you need look no further than Spartan Pools and Ponds. These young men have built their business by standing behind the work they do. They are 3rd generation pool builders from right here in Central Oklahoma. Whether you are looking for a unique outdoor living space, a sports pool, or an exercise pool, Spartan can deliver. Their affiliation with ENDLESS POOLS allows them to provide a top of the line product for those that have limited space but appreciate the health benefits of a swim spa. Spartan also does a great job of pool service, resurfacing, and equipment repair and replacement.
Weve used them for opening and closing our pool for 20 years. Sales folk in their store are knowledgeable, friendly, and very helpful. They always have the pool supplies we need.
Love Spartan Pools! Zack and David are great and take exceptional care of my pool needs. Great personal service. Highly recommend them.
Spartan Pools and Ponds has been maintaining my pool since Summer of 2014. They are highly knowledgeable about pools and maintenance. Every time Ive had an issue, they are quick to respond and are always punctual. If they say they will show up, they will show up. Toby is extremely nice to work with and makes managing the pool easy.
Great people and consistent quality service.I gave them 5 stars 2 years ago. They deserve another 5 starts.I had Thompson convert our pool to a salt system. Others online were cheaper but Thompson promised a 5 year full warranty on the system. Well the system crashed 2 years into the service. With Thompson just selling to Spartan I was a bit anxious on how the warranty would be handled... wow! One call and without hesitation Spartan said they are honoring the Thompson warranty! Thats the way service should be. Always a great team and outfit you are running over there congrats on the transition to Spartan. You are nailing it.
Web site said Sat hours 9-4. I drove 15 miles to get there and they were closed at 315p.
As a first time pool owner they have been extremely helpful in educating us on what we need to do and when with our pool. When we would bring our water sample into the store the first couple months they were friendly, informative and we never felt pressured to purchase products. When we do purchase chemicals, usually a case, they load it in our truck with a smile.I will not go to the national pool chain store as long as Mike and his team continue to lead in customer service. If only other businesses had the same high standard.
Every responsive to our calls for help. Work is always professionial.
Love, love, LOVE the people at Thompson. Their expertise is impressive, so you know youre getting what you need for your pool, spa, and patio. The staff really take the time to get to know their customers and will be calling you by name within a few visits.
Thanks so much for the prompt and friendly work.
The light in my pool came loose coming out and they were quick to get out here and fix it.
No matter what problem we have brought in... Thompson’s staff has helped. We love the “Can do” attitude that everyone exudes. We feel like family when we come in, and we love the kind service. Anyone that feels like they are being beaten by their pool issues need look no further for a staff of professional, fun, and caring folks. As my husband always says when we are met with a pool challenge.... “What would Zach do?
Everyone is so helpful! They are experts and patient with those of us who aren’t 🤣
These people go above and beyond in helping you. Chemicals seem more expensive, but in the long run, youll spend less. High quality water sampling device giving best results. Highly knowledgeable staff and they remember you when you come back in.
We had our pool resurfaced this spring. Spartan did a great job from initial inspection to the final touch-ups. Great customer service too - I had many questions during the process, and Sam always took the time to answer them thoroughly and was reassuring about everything. We are very satisfied with the final product and would use them ahain in the future!
Had pool built in March 2015 by Spartan Pools of Norman, very pleased! Sam could answer any questions, very knowledgeable about pool. They were easy to work with. The pool came out beautiful!!! Newcastle
Spartan came to my rescue. I live in Colorado and inherited a house in Norman with a neglected pool. I explained my situation and they sent someone right out. They had to replace just about everything. The price was right and they are wonderful. I trust them so much they have a key to my home to do service, clean and add chemicals, on a regular basis. I highly recommend, they really helped me out.
I called three times and sent messages over FB and never got a response. Thats about all I can say, so I hired Tranquil Waters and have been very happy.
These guys are great. Prices are a bit high, but you knew that when you bought your pool. Service here is top notch - personalized all the way.
Everyone is friendly there and very knowledgeable. Though I spend a little extra money there than other places, theres no doubt about the things they tell me to buy to fix my pool issues . If your pool water is ever black just ask for Daves cocktail. Lol
Jordan, Sam, and the rest of the team at Spartan Pools are top notch. They go above and beyond to make sure that every customer is satisfied with every job they do. Great company!
Excellent customer service. Very enjoyable to work with. Easy to work with and communicate very well.
Best pool store around!!! They are so friendly & helpful and always welcoming! Very knowledgeable and willing to help, even a pool novice like me!! Love these guys!!!
What a breath of fresh air! Every single employee at this company is so educated on all pool equipment needs imaginable. I will never go any where for future needs. I use them for testing, opening and closing my pool.
The most helpful and knowledgeable sells force. Always have what I need. I really enjoy talking to the staff and Mike is ok to. Thanks for all you do.
Spartan Pools and Ponds does a first class job! From their initial consult yo the follow up visit after installation, they are second to none! The owners are close friends also. I KNOW, LIKE, AND TRUST Spartan Pools and Ponds!!
Jordan and Sam are amazing. Their team is great and highly recommend Spartan Pool and Patio.
Always take care of my pool and needs! Fast, dependable, and reasonably priced.Customer for life!!!
Jordan and his crew do amazing work! The pools, spas, and outdoor kitchens they create are beautiful. Their quality, commitment, and trustworthiness cant be beat.
Ive tried other pool places and they never know the answers to my questions and my pool never gets completely clear. I found them by accident last year, and will never step foot in another pool store other than Thompsons. My pool is the best its ever been for 2 years in a row, thanks to these knowledgeable guys!
Pump was leaking from multiple areas. Nathan and Jason came in, had the parts and fixed the system in u see 10 min.They also helped answer additional questions I had.Thank you!
I have used three pool maintenance services since we put in our pool 9 years ago. Spartan Pools and Ponds in the most recent and the better of the three. They come out weekly during the season, test the water, add chemicals when needed, clean the skimmers and vacuum any debris that my pool sweep has missed. When needed, they backwash my DE filter system. They do a very good job cleaning the pool, and maintaining the water quality, and Cory is very knowledgeable when it comes to system repairs. In the winter, I leave the pool open, and Spartan works with me to partially winterize the more problematic parts of the system and either suspend the weekly service or drop back to once or twice a month, as requested. They do a good job for me, and I recommend them.
Looked all over town for pool pump parts getting a lot of run around from other places. I brought my pump in looked at it said they would get a replacement. Within 2 hours they called me had the pump ready I took it home and installed. Great service. Thanks for taking care of my pool pump needs.
Very nice and expert people. They give you the right treatment for your pool problem without over selling their products. We are very happy that we switch to them for our pool chemicals and consultation.
I love the people here. Beautiful showroom with lots of awesome items for sale. This place is really great.
We have had nothing but positive dealings with Spartan. They have taken care of any problem with no questions. Sam and Jordan have been extremely professional. I would recommend Spartan to all of my friends.
Spartan has been great to work with, they came in under price on a year old estimate and got the work done far earlier than expected!
Absolutely love Spartan Pools! Fantastic customer service and excellent work!
Very responsive, thorough and yet still reasonably priced. So relieved that they are my pool service provider.
Jordan and his team are fantastic! If you are looking for a pool construction company that you can trust, you have found the right team. They even have maintenance plans for your pool to keep everything running smoothingly.
Mike and his employees have always provided me excellent advice, education, and has helpedme to have the prettiest pool water around. I also like the fact that they always have every single thing I need for replacement parts for my pool, pumps, controls, filters and chlorinator....and no shady advice to sell you something you may not need.
They are so friendly, efficient & knowledgeable. They have helped us out on a few occasions and we will definitely continue to call them for our pool needs!
Always receive great service.
We have an inground, concrete pool at our house built in 1992. Last summer, it was in need of resurfacing, including tile replacement, as well as updating the coping, and replacing some of the filtration equipment. After contacting and getting quotes and advice from several pool contractors, I signed a contract with Spartan, who happened to be the first one I had contacted. I determined that they were the most knowledgeable, experienced, and trustworthy of all of the contractors I spoke with. After the job was completed, I was sure I had made the right decision and only regretted not contracting with them from day one.Everything about my experience with Spartan was outstanding. Sam worked with our budget to help us make informed decisions about the materials and extent of our pool rehab. There is a broad range of options for resurfacing and pool upgrades and he was respectful of our spending limitations and helped us get the best possible outcome within our budget. We paid 50% up front and were given a start date a few weeks out. The crew started on time and finished on time and did a great job of managing their construction and cleanup along the way. By July 4, we were enjoying our new pool. It would have been much sooner had I went with Spartan on the first consultation.There were no hidden costs or extra fees. Sam was in frequent contact with us before, during and after each phase of the remodel. He and his staff and crew were professional and highly competent. Im convinced we got the best product at the best value. Well be enjoying our remodeled pool for years to come and I know if I have any problems, Spartan will be happy to stand behind their work. The pool looks great and has enhanced our enjoyment of our home as well as its value. It could not have been a better experience.
This is the worst pool service company Ever. I have been waiting well over six weeks for a service call. I even talked to a service tech who was doing a service call across the street and he told me he was the brother of the owner, I asked him to have his brother call me. NOTHEN!
Spartan Pool always does a top job. Regardless if you need repairs, parts, water testing, etc: they are the people to see.
Always timely and do a great job. Friendly service. Reasonable rates.
Thompsons is simply the best. They know me by name, they are professional, the kids love going there. Simply the best.
Always great customer service when you go here. No matter how busy it is they get to you in a timely fashion
Great company, I have been using Thompson’s for over 25 years!
They are really good at uncovering and cleaning pools but they are a bit expensive but they do it right so guess it is worth it in the long run
The Thompsons staff is always helpful and quick to find solutions to any pool problems I have! Theyre great!
Mike Thompson and his staff are excellent to work with and are very customer orientedThey replaced our pool liner last year and it made the pool look brand newMike services our pool and we trust our pool and dogs to him and his staff
Cleans and adjust the chemicals adding when needed makes sure the equipment is working properly. Awesome
Great company that does very detailed work. Highly recommend to anyone looking for a pool!
I made a call to inquire about semi-inground pool service. They dont provide that but they were very nice and suggested someone for me to call. When I need supplies I will check them out.
Working with Spartan pool for several years now I am always impressed by their level of service and attention to detail. I recommend them as a matterrible of course for exterior pool and cabana work.
Most friendly staff I have ever met in the pool industry. I drive one hour just to get everything from them.
Best place in Oklahoma for pool care. Mike and the crew are the absolute best!