The place to go to get honest answers for your questions on what is the best lawn mower, landscaping tool for your company or home use. They know the ins and outs of all items they sell. Looking for a part try here first. They also have winter snow equipment. Even if you have to drive a bit to get here do the drive. The Norristown team is great.

Took my push mower in fir repair. Choke was sticking. Repair was fast. Fair price. Mower works like new

I recently legitimized my business and have my own commercial lawn care company. I never knew this place existed till a year ago, as I always used big box stores. This place is great. From the service to the sales they are top notch. I recommend this business to home owners and contractors alike.

Well this is one place I couldnt wait to write about my experience with. So I dont know if the are rude to everyone or was it just me, from the moment I walked in the door they treated me as if they have so much business they dont need anymore, so stop bothering us.... after the service was done and I came to pick up unit, the rude service continued. I skipped pass most of the rude treatment to the end, because it wouldnt all fit. I walked in the shop to get my unit, one gentleman was at the work bench the other in an office off to the side. They both looked up to me,as if to say what do you want...I stood they for a good 15 min without anyones help. It wasnt until a gentleman came in of the same persuasion that they jump to his assistance. I dont like to use race as a reason. So I hope this wasnt the case. But I hope no one i know uses this place....

Got great input to what I was looking to purchase. Made my decision easy.

Give selection of quality products. Very knowledge staff.

Arrived during the eve of the Heaviest snow storm of the decade.The line was literally from the sales counter to the front door.Pat, the sales representative inquired what was wrong with my snowblower, patiently asked me to explain the problem, recorded the details and said he’d get back to me a soon as he could. The next morning shortly after 9 AM Pat called my home, said the snow blower was done and ready to be picked up.The price was reasonable, the service had a short turnaround (less than 24 hours), everyone was pleasant and professional.However, after I returned home my snowblower wouldn’t start, I had to return to the shop and it appeared to be an unrelated problem to my first issue. Again crowded, waiting in line (20 minutes before closing). But again Pat, asked me to wait a few minutes. A service tech came took a look at my snowblower, took it apart made a few adjustments, (again unrelated to my original problem,) put my blower back together. I asked me how much it was and he said the best words I’ve heard for some time. “no charge”. Starr is definitely 5 five stars.Have been using them for over 25 years and will Continue to do so. Pricing is fair, service is exceptional, promises are kept and again, they are stars indeed.EWhighamGULPH Mills

Great service excellent work and very fair prices

Cant say enough great things. My snowblower would not start yesterday morning prior to the storm Called Starr and spoke with Pat he said he may not be able to get to it but I can bring it in. I dropped it off around 9:30 and got a call at 3 saying it was done! Thank you Pat and Mike!

I needed my lawnmower repaired. It turned out to be an easy (for them) issue to fix. They took of me right away. The mower works perfectly and i definitely recommend them.

Great customer service and professional.

Just a quick scan of my self propelled lawnmower and they were able to point out a problem I have been working on for a week! Extremely knowledgeable, friendly, and great pricing... I’ll be back!Thanks again

Good place to get your lawnmower fixed. Fair prices and honest technicians

Highly recommend. Super friendly and helpful staff.

In and out in 10 mins, fast reliable. What u want as a business owner

Bought a Honda mower here and have had it serviced. Have also had serviced a garden chipper-shredder bought elsewhere. They have helped me understand how to winterize equipment. Experienced professionals, great store.

Good prices, good service.

Mike and Pat are hard working honest people who know their craft the type of people you want to do business with.

Ive gone to this place ever since I was a kid with my grandfather. Ive been to all the local shops and even though there are a couple closer to me, this is my go-to whenever I need something immediately. I would rather go to a place run by people that express their true character as opposed to place that is all about professionalism, which are for robots.This place is old school without getting too gritty and I like that.

Were very helpful and getting me the correct chain for my chainsaw. They know what theyre doing when it comes to Power Equipment including chainsaws. I would recommend them for anyone needing this kind of service.

Awful service, employees acted as though they where to good for our business and money. Would NOT recommend. Go to Passmore.

I just went there because i couldnt figure out what was wrong with my Honda lawnmower. I did everything I could do on my own to try and fix it. I couldnt get a spark and brought it in to Pat. He was GREAT! He listened to me and didnt treat me like an idiot. He diagnosed the problem almost immediately after checking if I was getting a spark first (Mower wasnt sparking with new plug). It was a small part that was keeping the blades from rotating. He said that the engine needs the inertia of the blades in order to offset cord pull to get the motor running. He replaced the tiny part in the blade center and it started right up. I was afraid that I was gonna have to buy a new mower, which I cant afford. I wouldve hugged him if it wasnt completely inappropriate ;) I would definitely go back there, but I would go directly to him in the future.

Snow blower issues on Ariens snow tek. The took good care of the snow blower, fixed all the issues, and even power washed the unit. They did all this in short turn around and even picked up and delivered it for a nominal fee. Great job.

Very helpful! Got my weed wacker working great! 10/10 would recommend and do business with them again in the future!

Horrible customer service from an employee. I believe we experienced a hint of racism- another white customer witnessed it. There’s a slew of things that I could say, but I won’t, I’ll just give the one star and walk away. I would never buy anything from here no matter how badly I needed it.

I took my blower to them they said they didnt work on that particular one but the gentleman took it back in his shop to help me out out and got it running properly had it running perfectly in 5 minutes would take my equipment to them no matter what they will always help you out I asked what the charge was he said dont worry about now thats what I call service!!!

As for the little time I spend there, I was treated well

Terrible service,never use them.very poor customer service.

There are several things I like about Star. 1) My club cadet does such a nice job in a fast way 2) They helped save me money steering me to buy a new part rather than making a major purchase on my Stihl weed wacker 3) I my experience they care about providing a good service to satisfy my needs. Wish more companies were focused on perseverance in satisfying the customer.

Best place around to fix your machines . Great service with top of the line help. Mike and Pat are the best around And the service was excellent.

No communication. They said they’d transfer a part from another store and call me. Never happened. I hope this pandemic puts them out of business for good.

I was hesitant to bring my mower here [Norristown location] after reading the negative reviews. However, I was very pleased with my experience. Employees were polite, thorough, and quick. Definitely using them again.

IF YOU WANT GOOD-EXPERT-SERVICE THIS IS WHERE TO GO. Never a bad trip always Pleasant and very helpful.

Our Snow blower broke during the blizzard of January 2016. Stars service was amazing. They picked it up on Tuesday and had it back on Thursday! 2 days turnaround on what must have been an incredibly busy week for them. High level of customer service. We will be purchasing some new lawn equipment next fall and it will definitely be from Star!

I purchased a Honda lawnmower. Service is great and their staff is very friendly and knowledgeable. Id go back there for sure.

Great service. Mike can come off as rude but him and brother pat are good guys and good at what they do. I would recommend star in Norristown to anyone needs lawn equipment or chainsaws fixed.

Nice people good price staff

Quick service and good prices

They certainly do good work but their frosty approach to customers is really off putting. Be prepared to utter no more than about 10 words when interacting with the two brothers

Great services and prices.

This place went from a dump to the best Stihl and Toro dealer in the area. Very competent, albeit grumpy service. 1st class work......Well, 2 years later and I can add honest to there list of attributes. I was given a larger snowblower by my brother in law. The gentleman who helped me showed me why it was not worth fixing. I brought my little Toro up and they had it tuned up for winter in less than 24 hours. Its from 1996 !My next Toro will be from these guys, they are clearly in this for the long haul. They service my Stihl chain saw which is at least 20 years old and runs like a clock.

Clerk at counter was extremely rude. Amazing how someone in customer service does not want to help customers. Review is regarding the store at Jamison.

Awesome service

Just Bought a red max ezb7500 very helpful staff and I will be using star again in the future

Took my mower after it picked up an issue of the engine dying right after start up (seemingly overnight). The staff was professional and knowledgeable (albeit not the most friendly) as they diagnosed the issue when I started it up as there likely being debris in the choke.Their shop rate is $90/hr and they claimed it took 0.75 hr to fix which seems about right.The only reason Im not giving them 5 stars is because they replaced the spark plug after I told the guy expressly that I replaced it a month ago. Its likely that they go ahead and replace the spark plug and air filter on every mower that comes in, regardless of whether they need replaced or not. Honestly, people dont bother doing the maintenance, so chances are, most mowers that come in need them; just not my spark plug.The mechanic also forgot to tighten the guard around the muffler, which the counter guy caught and tightened.

Let’s just say, if anyone starts a small engine repair shop and can talk to people with respect... this place would lose a majority of it’s customers.

I took my lawnmower in and they fixed it promptly and at a reasonable price.

Went I need parts star have good service

They know their stuff down there

Great repair service

People are just rude. When i come in for service say hello somethin. Never going there again.

Not impressed