I will definitely be back here again to purchase a new vehicle. They have so many options to add on to give you a peace of mind. Everyone was nice and professional including the sales person, finance guy, and the checkout lady. They have really good deals and plenty of inventory. Thanks cain Toyota for making my buying experience quick and easy!

Just bought our 2021 sport camry..kim is great..appreciate all the help!All bent over backwards to help us decide on our car

This past weekend I brought my car in to the service department for an oil change and to have the lightbulbs replaced on the temperature control panel. When I picked up my car, I noticed on the drive home that it was having a brand new issue that I am sure is a result of the work they did. While I won’t comment on that right now because I’m waiting to get a second opinion next week, I will say their customer service so far has been terrible. I called on my way home about this new issue, part of which was the panel they had to remove to replace the lightbulbs wasn’t put back on properly and was sticking out. When I took my car back Tuesday to have the panel put back on correctly and the other issue fixed I was met from the get-go, before the adviser even took my keys, with “this wasn’t our fault”. After much back and forth with the adviser I left frustrated on the other issue but at least with the panel back in place….or so I thought until my drive home from work yesterday. When I went to change the temperature, the whole panel pushed in, making the radio panel stick out again. I’m sure this will be fixed by the person who gives me a second opinion next week, but if nothing else, it makes clear that Cain does lazy work and they don’t care. They also left the filthy plastic tool they use to pop the panels off on the front seat of my car. Maybe they expect me to fix their work on my own! Neither the service adviser nor the director have been helpful, and no one will take responsibility for the mistake they made. It’s beyond infuriating. Save yourself the headache and take your vehicle elsewhere.

Needed help in replacing a broken passenger mirror. The personin the parts department was great. The person behind the appointment desk was also helpful and fully explained the process of putting new mirror back on.

Sales and finance departments treated me well a year ago, but service department has been a let down. Simply had an oil change and tire rotation performed, specifically asked for the car to not be washed as It is only hand washed and was detailed the day before. It was washed in their touch bay which resulted in tons of micro swirling as Toyota paint is not good to begin with. Also the tech seems to have left a nice new 2 inch scratch on my drivers side A-pillar. I expressed my dissatisfaction to the service advisor who said he would see what his manager would do. He offered to send the car to detail, which I expressed I did not want to have a brand new car polished. From what I can tell detail used spray wax, wasn’t even efficient at removing said spray wax, and sent me on my way. I’ll be taking my vehicle elsewhere for service now as another family member lost their motor after cains service dept did not affix the oil cap after an oil change. I’m done taking my chances with Cain Toyota.

Absolutely wonderful service!I appreciated that the dealership was military friendly! I had Sid Dowd as my salesman. I cannot recommend Sid enough! He went above and beyond for this sale. He offered other cars that were within my price range. He wasn’t pushy either like a lot of car salesmen. He got me a extremely good deal on the car as well! The purchasing process was quick and easy! I highly recommend Cain Toyota! I drove 2 hours to get to this dealership and it was worth the drive!

Dealer I spoke with was great. The vehicle I drove just wasnt a good fit for me.

Always check their work after service - I typically have had good service here but they overlook small things, specifically there have been instances they say they topped off coolant, brake fluid but I check and it has not been touched.

Had a great experience buying my vehicle from Cain Toyota today. My sales man Robert was everything you could ask for. He made this purchase a smooth and pleasant experience. I would recommend this place to anyone in the market for a new or used car.

Already purchased 5 autos. Owner very helpful. Willing to negociate. Probably will buy another.

I felt the staff was very accommodating to perform the recall on my 2010 Corolla even after having to reschedule a no-call no-show, sorry guys. I was delighted with the communication and service.

I normally dont leave reviews but realize the importance of them. I had service work on my Toyota Tacoma and was so pleased with my Service Consultant THERESA HESSERT! she has gone beyond the call of duty. Made me feel very welcome, offered refreshments during my visit. I did have to come back for my second visit after parts came in. She called me and kept me posted. She is awesome and would highly recommend that you stop in or call to schedule your service needs. Thank you Theresa for taking good care of me... 5 star

Great service department for my new Toyota

Very clean nice staff

I had my Rav4 in for its 50000 mile service. They always do a great job, are very friendly and professional, and they washed my car when they were done. Thanks Cain Toyota for doing a fantastic job!

Excellent automotive service and customer service! Id visit more often, but the salesmen are just too attractive. It is beginning to threaten my marriage.

August 19, 2020 was my first visit to Cain Toyota. I usually go to a local repair shop who has worked on my van since January of this year. The repair shop tried to tell me my RPMs were off and I needed to take it to a Toyota dealer. Since I am new to the area I just chose one that was closest to me. Im glad I did. I dealt with Service person Theresa. She kept me up to date on repairs and alerted me to some shady work done by my previous repair shop. I had replaced my battery with a new one back in January also a new Alternator. She called me back to tell me that the battery was bad. I said i didnt understand its brand new. She said no it is a used one. I was so upset that this shop put a used battery in and charged me for a new one. Also she asked me did they do an oil change for you. I said yes in January. Well they didnt put in an air filter. So my van has run over 7 months with no air filter and charged for one. I was so upset. I will deal with him later. So I just got a new battery from Cain and they did a cleaning I believe it was a sensor because thats what the other guy said was wrong.Well all in all I appreciate the extra effort that Theresa and her team did for me. I will be sticking with Cain Toyota.

The unsung heroes of any good dealership, the parts department.Everyone I encountered today was friendly and professional, but special shout out to the parts department for being patient with my questions and being helpful. Much appreciated

They were able to get what I needed and install it for me great people work there.

I had a squeak that I couldnt locate. I took it to Cain, and they found it and fixed it right away. Great service.

Greg haines and his crew were terrific i couldnt have had a better experience buying a new car. Thanks guys!!

I was sold a FWD 2020 Camry in 3/2020 claiming it was AWD. It was for my son. I asked before I bought and the salesman said it was AWD. I even gave then information about an otherwise similar car in Columbus that they price matched. Unfortunately it was a dishonest price match as that car was AWD and the one that I bought wasnt. I found out when my wife got stuck in the snow. When I went back they offered to buy back the car for over $200 less than the offer that I got from Carvana and offered to sell me a car for a price I could get at other dealerships. Their reasoning was that I would save on taxes by selling and buying the car in one place. Instead I said I would purchase winter wheels and tires from them at no discount and pay to get them swapped there twice a year. I requested if they could just store the wheels there to make up for being duped by them. They said it was against their policy. So basically I got nothing. They seem to have just wanted to make more money by selling me another car.Update: This is in response to their reply.Till I saw their response I was giving some benefit of doubt to the dealership. The statement that the paperwork shows FWD is a lie. I did bring the original sticker to the dealership and showed it to the manager and there was no mention of AWD/FWD/drivetrain on it. That is why I had asked the salesman about it. This time I was told that if the car is AWD, it would says so on the sticker and if it doesnt then it is FWD. I wasnt told this when I bought the car and had asked if it was AWD or FWD. Also, I did get the listing info for the car on cars.com and do have it with me. There is no mention of AWD or FWD on that as well. Unfortunately I lost the paper with the info for the car that they price matched which had the salesmans writing on it. They said they dont have it as part of the sale paperwork. If I had it I may not have stopped with just writing bad reviews.

They always take care of me and my car!!

Ken was helpful and friendly as always. The F&I department had us in and out for the signing. Very professional all around. Was in for service last week for my daughters car and the experience was the same.

Service department is really good. Prices are good especially for Toyota parts. I make a service appointment and get in and out. I even have brought my non Toyota vehicles here for service.

This is a year overdue, but I purchased a nice, used Camry last March as my first car: could not have asked for a better experience, nor a better price, seriously! Their honesty, integrity, and care for my needs made the car-buying process quite enjoyable.Im looking forward to being a customer again! Love Cain Toyota!

Great experience appreciate Dan the Service manager did a great job thk u...

This is my second trip to Toyota service department this month. Theresa waited on me both times and she was very cordial, professional and caring. She is an asset to your company!?

Brian in Parts really knows his stuff! Lighting fast and always a pleasure to deal with!

I feel I had an incomplete frame inspection on a recall - they undercoated instead of frame replacement and now I have bed pylons rusted off and a rear crossmember just forward of axel rusted away where it meets the frame. Just told me Im SOL. Im am contesting the work performed during the frame inspection and how thorough it was- this kind of metal degradation doesnt happen that rapidly... 870,000 of our trucks were recalled for a reason. Both of my rear springs broke 9 months apart and were replaced prior to that particular recall before this one - was that a tell maybe? Is it my responsibility that the frame degradation was missed?

Joe Pettigrew was very helpful and great to deal with.

Great group to work with. We cater several events a year with them, and its always a fun time. Looking forward to the summer cookout!!!

After Leasing a new vehicle, Ive called the dealership 3 times to ask if my license plate was in and every time I called the lady who handles license plates was not in. Perhaps more than just one person could be tasked with answering this question..

Great experience buying a new car. Always been satisfied with Cain Toyota.

Cant say enough good things about the Service Depatment at Cain. Customer first and customer satisfaction has been their demonstrated priority. I had been going to another area Toyota dealer for service until I met Dan Malroy the service manager. Cain has been my preferred dealer ever since. In fact from this level of service I have given their dealership my business on 2 new Toyotas purchases. These experiences were also very positive.Give Dan and Cain a chance for your service needs and I think you will be as impressed as I was with the customer first approach. This can so be said also for their new car sales.

Amazing experience. Couldn’t have asked for an easier process. Alex was amazing to work with. No pressure and they made the deal come together!

I waited to post a review because I wanted to drive my vehicle for a little while before I wrote a review and as an elementary teacher these past few months have been choatic. I am posting now after owning my vehicle for the past 5 months. We shopped around for a long time looking for the right vehicle for our family. We found what we were looking for at Cain Toyota. We appreciated our sales persons patience and time. On the day we went in to purchase our vehicle Alex was prepared and the sales part was handled quickly. We had some issues with the finance person because we went in preapproved and he insisted on offering us dealership financing. Which is fine but we did not appreciate his arrogant, rude behavior or being misled on the financing process. I have excellent credit, so it wasnt a credit issue. We did not want our credit pulled multiple times. He assured us this would not happen, yet as I sat there, I received multiple notifications from the cedit bureau indicating my credit was pulled 4 times exactly. Ultimately, it all worked out and we left with our certified used vehicle.5 months later I am upset because we bought a certified used toyota highlander and we have had multiple issues. The front bumper skid plate/ground effects literally fell off while driving on the highway, the heat shield came loose and was rattling, the passenger seat warmer no longer works and now rear lift gate will not open. This vehicle is 4 years old and only had 38,000 miles on it when we purchased it. I bought a used car that wasnt looked over properly when it went through the process to certify it as a used vehicle! I will never buy another certified used car from Cain Toyota. We did call over the summer to have the front bumper skid plate/ground effect reattached and the heat shield looked at. They were kind enough to fix the heat shield and reattach the skid plate free of charge. The skid plate/ground effect is actually broken and needs completely replaced. We are now trying to figure out the reason the rear lift gate will not open.My recommendation is to buy a new car or find a trustworthy dealership to purchase a certified used vehicle.

Not pushy, quality used autos.

My Lexus had a problem with the back hatch. Cain Toyota ordered parts and I was there today to have the repairs done. I am pleased with the work they did, and it was done in a timely manner. Kudos to Cain Toyota.

Amazing service! A few days ago my young daughter was traveling through Ohio when her car broke down late at night. We live 2.5 hours away. We had the vehicle towed to Cain Toyota since it was closest to where she would be for the night. We literally chose Cain via a quick Google search. I got a call early the next morning from Luis telling me they were pretty booked that day but might be able to take a look at the car later that afternoon. I explained that my daughter was traveling through the state and was kind of stranded. Within 90 minutes of that phone call, Luis called me back and said that they’d been able to diagnose the problem, had all the parts available, and could have the vehicle ready for my daughter that afternoon! I can’t tell you how relieved we were. Great service is truly hard to come by these days, but Luis and his team at Cain proved that is does still exist. If I lived closer, they’d be my go-to team. Thank you, Cain, for top-notch service with a great attitude.

After I purchased a vehicle at Cain Toyota they tried to renege on our agreement. As part of our agreement, Cain agreed to paint a rust spot on the vehicle. After I paid for the vehicle and it was detailed, I found the rust spot had not been addressed. It was a Saturday evening and they were closing and the salesman did not go ahead and have the vehicle painted. Instead, he said they would coordinate with a dealer in my area (I drove over 90 minutes to get there) to get the vehicle repaired. Over the next few days Cain changed their story and said they would instead mail me a bottle of touch up paint and they expected me to paint the vehicle myself.I found this completely unacceptable and had to go through the Better Business Bureau to get Cain to hold up their end of the agreement. However, they did not let me get my vehicle painted near my home and I did have to return to Cain for the repair.I attached pictures of the rust spot before and after Cain painted it. To me, it looks like they simply covered the rust with touch up paint. Also, paint was sloppily splashed onto the window glass. They clearly did not blend in the repaired area with the surrounding paint.I would not recommend Cain. They mislead me, tried to back out of our contractual agreement, then did a poor repair job but only after I sought help with the BBB.

Great service. Excellent customer service.

Good selection of the used Tundra I was looking for. Salesman a little to chatty but worked to get me behind the seat.

Honest work for the market price. No complaints about their staff just I hate paying the hourly rate being the tightwad I am. Shouldnt complain though honesty and accuracy in diagnostics is worth something.

Joe was awesome and so was his Finance Manager Ben. Down to earth guys who made it a smooth simple transition into our new Tundra. Thanks guys. You won our business!

Teresa in Sercice was remarkable. She did everything she could to make sure my car needs were met. She went above and beyond. The front receptionist told me what I needed couldnt be done.Teresa made it happen. It was the kind of service that keeps customers coming back.Well be back to Cain Toyota.Thanks Teresa, Jon, Jacob, and Cain.

The dealership a nice friendly place but after buying my toyota rave4 which I love. The toyota rave4 2008 has a oil leak so I just had it looked at and it was a gasket and I got it fixed. I have had my rav4 almost 3 years and I got it checked today and they said everything looks good. Thank you for helping me pick this rav4 out.

This is where I will always bring my 4Runner. Everyone in the Service Department has been kind, courteous, and efficient.

Always great service and everyone is so nice. Scot Poppe, Dave Clapper and Dan Maloy all have been great, service is excellent! My family has been leasing or purchasing from Cain for years. We love our Toyota vehicles.

I have been going to Cain Toyota for 20 years and always get the best service. They always treat you with respect and do a great job.

Excellent sales staff. Very friendly. The dealership is extremely customer oriented, comfortable, and clean.

Had my first oil change and tire rotation on my 2020 leased vehicle... friendly staff, clean facility and my work was done ahead of the time frame they gave me... excellent

I would give zero stars if possible. Very slow to respond to requests for information. Overall lousy customer service and unhelpful in all aspects of buying process. Also, avoid Pettigrew brothers. PS: Website is not updated to reflect vehicles that are no longer available.

My wife and I baby our 4Runner. Its a 2013.It has 92K miles. We drive it only about 12-14K a year. We are used to running our Toyotas to 250K+ miles.Took it in for oil change and tire balance with rotation. Simple run of the mill maintenance. The service department calls me and says they broke something off in the oil filter area, and it would be $60 more for me to replace what they broke. Supposedly whoevers did my last oil change put the filter on too hard.The vehicle always ran smooth, we dont skimp in any service.... Sure. Replace it I tell them.And I get it home and the 4Runner now is shaking violently in Neutral and Park. Not sure whats going on. I will keep yall posted.I have never experienced someone else breaking something, charging you extra. And then handing you back the vehicle in worse condition than it had ever been in.And whats awesome is they show they replaced the part, but not that they broke it on the paperwork. Thats shady.

New what we wanted was closing so he told us when to come back we went back took for test drive came back ready to buy and he sold it to someone else right under us and thats just not right never go there again they just lost a great sale went to Ferris in New Philliy and was treated great they just sold us a truck well not go anywhere else.

Everybody here is nice and also trustworthy. Nothing but great experiences, never felt pressured. They always take great care of me and I definitely feel valued.

Nice lounge are and great service

Everyone there is super friendly and very easy to work with! Maintenance garage was super clean too. Cain is the model all dealerships should follow!

They do a real good job on maintenance on my rav. Nice people

This was my best car buying experience Ive ever had. Most dealerships have young kids ready to put you in a car today but few have sales people who genuinely know their product and consider the needs of their customer before their commission. Sam Warther at Cain Toyota delivered that old school salesmanship that has been missing for the last decade. My wife and I viewed him more of a personal consultant than a salesman. He educated us on all of the options the car had and even provided lower cost options so we could make our decision. When we told him we were checking out the competition and he encouraged us to do so because of the confidence he had in his brand. A competitor made our decision easy and we quickly came back to Cain. We brought our baby and 6 year old in to purchase and the finance guy kept them entertained while we completed the process with ease. I had submitted interest in the sienna to other dealerships and received competitive offers but due to the service, it was worth paying a higher yet fair price. The service department looked great and very organized. Im a Jeep guy, but this dealership has me seriously considering a 4 Runner for my next new vehicle.

I love my Camry! Cant say enough good things about their sales staff and service there. Top notch waiting area if you dont have a ride.

Cain Toyota has a courteous staff, reasonable prices for maintenance, and they are always able to accommodate my schedule for service. They are not pushy in trying to upgrade to a new vehicle when I go in for service, which I always appreciate. They have a transport service to take you around the area while you wait for your car to be serviced, which is a big advantage. The waiting lobby is often very loud though. My car is still going strong after 12 years and it is thanks to great service from Cain Toyota!

The service department always does a great job with all my maintenance needs

Worst dealership ever. I bought a Jeep there. Had several problems with it. Did buy a warranty with it, glad I did. They werent a Jeep dealership and couldnt work on jeeps. Had to take it to other Jeep dealerships and some would not honor my warranty certificate. I will not buy another vehicle from them nor do I reccomend this dealership.

Luis is always very friendly and courteous. Service was efficient and (sorry I dont remember her name) when paying my bill the young lady was very friendly as well. They seem to enjoy their job at Cain. Quite a pleasure doing business with Cain Toyota.

Anthony was great. They worked my loan to where I needed with my trade-in. Thank God Im back in a truck, lets go!! This is my first Toyota!!

I leased a Corolla here and had a great experience. Joe Draper, was very helpful throughout the entire process. Every time I bring it in for its scheduled maintenance I have a good experience. They have a clean waiting room with great coffee and Joe always comes up to me and asks how I like the Corolla. The friendly staff and good service makes Cain Toyota easy to recommend.

Service department called to have a window seal repaired on my van the service department transferred me to parts who said yes we have 2 in stock I said I would like to schedule to have one installed they said ok transfered me back to service who scheduled me an appointment to have it done the following week I took a half day off work drove the 40 miles up there to be told now they dont have my part I feel this is very poor management. I will NEVER go there again this is a good reason to drive to a better Dealership

Just bought a truck there. They treat you right. Sam was my salesman and he will do whatever you want to make sure your satisfied.

Very professional and courteous. Went in for a couple recalls, in and out in an hour or so. No drama.

Friendly staff, went for a test drive and I was in and out pretty quick without them hassling me.

Love the service excellent

Extremely professional. Dealt with both Mike Bann and Sam. They made it feel personal and were professional and warm throughout the process. It didnt feel grimy or like they were trying to pull a fast one at any time. Highly recommend.

Nice trucks!

Leased a 2018 Corolla from Mike. He was extremely helpful and made the whole process as simple as possible. I liked the finance manager too but forget his name.Cain Toyota is an excellent dealership and I love my new car! Thanks Cain Toyota!

Recently bought a car for my wife. My salesman, Jim Yost, was very thorough and professional! He listened to what I was looking for and did his best to see that I was satisfied! Chris and Tony worked on my financing and they make a great team! Chriss diligence to get the financing that worked best for me and Tonys expertise in wrapping up the paperwork was greatly appreciated! Way to go Cain Toyota!!!

Great,Courteous Kind Employees.Had a minor problem with Smart Start from a service employee. It was probably his first time dealing with them. HOPEFULLY,I wont get violated. Overall,great,clean and professional group!

Everyone from the knowledgeable parts guy and service attendants, sales staff to the finance officer and the smiling lady at the counter. They all make you feel like family at Cain Toyota and they give you no hassle what so ever! If your a diehard Toyota person like myself then this is your one stop shop!P.S. Dave Rodriguez you go above and beyond any salesman Ive ever known. I will buy all my Toyotas from you! Thanks!

The Sales team is easy to work with and will go out of their way to help. The sales manager, Greg Haines, will take great care of you and treat you like family. A+

Modern and well stocked

I have been to the Cain Toyota Dealership on several occasions. I keep coming back to because it is an easy place to make a care purchase. I have worked with Joe, and he is top notch. He took the time to evaluate my needs, and paired that with my price range and other requirements. I really cant say enough about my great experiences at Cain. The entire process was seamlessly executed, I just sat back and waited, then drove off in my new car!

Joe Draper was very easy to work with. It was definitely the smoothest car buying experience Ive had to date. No hassle, no gimmicks, Joe Draper will shoot you straight. Im absolutely loving my Toyota Sienna. Real men drive minivans...at least thats what Joe told me.

Joe Pettigrew was amazing to work with. He was straight forward and spent the extra time to get us in the right vehicle without being pushy. We would highly recommend using Cain Toyota and Joe for your car needs.

Out of cars

Offered my daughter a 3000 mile Bumper to bumper warranty. Check engine light came on and they want $114 to check it out? Apparently, not interested in repeat business

Stopped by the other day to look at a couple cars. Worked with a salesman named Joe. He was great. Didnt come across as pushy or pressure us to buy at all. Was very helpful and accommodating. We will be back soon with intentions to buy and I will definitely be asking for Joe! Thanks!

I have never shopped for a vehicle here but I take my Corolla (bought elsewhere) for scheduled maintenance, and I am very impressed with the professionalism and efficiency of the Service department. I realize that car buying is a whole different animal in itself, but judging from my experience with the Service Department here, I will certainly give Cain Toyota the opportunity of selling me my next vehicle. Great atmosphere!

Quick professional service.

Chris Cooper was a well informed salesman he didnt push but was very accommodating . We had a wonderful experience buying our used Toyota truck. This is the second Toyota used vehicle we have bought from Cain we are very satisfied.

Good price

This was the first time at Cain. The experience was more then I expected I felt they were fair not pushy and went above and beyond to make sure you had a great experience dealing with them. I will go back in the future. Thanks to Joe

Stopped in to purchase parts for a Toyota. Very helpful parts technician. Will stop back in for other purchases. There is also a nice sale on a huge selection of Toyota & Toyota Motorsports hats.

Dont believe what the sales team tells you they are a waste of time like every other dealer. Its 1.9% and less than 400 a month over the phone and then in person its 532 a month.

Normally, I despise the car buying process, and our experience with Cain Toyota changed our perspective as I just bought my third car from them. Ron and Peter were patient and methodical and they understood that I was actively scouring search engines and visiting other dealerships researching the best car for me. Two weeks later, I returned to Cain Toyota with my list, dealership contacts, etc and I spent the entire day test driving cars as they provided options that matched my budget. I felt Ron and Peter were my advocates as they engaged me in a positive dialog. Their experience, knowledge, and foresight identified and prevented future problems; this kind of assurance is priceless when buying a used car. Peters calm and affable nature is a valuable asset to Cain Toyota and demonstrates unsurpassed professionalism. Ill recommend Cain Toyota as they are committed to customer satisfaction.

A great place to buy Toyota parts! Very friendly people, who take care of you! I highly recommend this place!

You know, this isnt a situation about me but I feel like I need to speak up about this. I have 2 coworkers (they are Indian and Pakistani) that went in to get a car and were treated like garbage. Listening to the description they are giving of how they were treated, I can guarantee that I will NEVER go here. I will deter others from going here. How can a salesmen tell someone to wait by the door, not offer a chair and try to tell someone you need this car not the one you want? You expect people to come back when this is how you treat them? No thanks.

Super clean, very friendly staff.

Service department is excellent.Some of the salesmen and support people in showroom chew tobacco. I think that is extremely unprofessional! I do not want to hear someone spitting in a cup/bottle when Im looking at cars. I called and complained about it a year ago but its still going on last week.

This is my second car deal in a week. This time I bought a used car. They gave me a great price to purchase and gave me a great price for my trade in. They give you great service all around and cant be beat.

Friendly staff with quick and efficient service. I take my 2018 4Runner TRD pro here for service. I’ve never had an issue with any part of either the Toyota or BMW side. Definitely recommend to anybody needing their car serviced in the area.