Wiring harness issue and a few others found. Had my 2015 Pathfinder for over a week which considering the amount of work done is understandable. The main issue of the driver side headlight going out wasnt resolved. Previous technician stated it was a wiring harness issue. But in notes is just stated the bulb was loose. Light still out

I always get good service there. I have a rogue and no matter if I just show up or make an appointment I get the same quality treatment. Darryle is always great about explaining things and making sure if something is done wrong it is corrected. Brandon Judy is also a great person to work with.

Excellent customer service. Cathy is a very professional service writer. Could use some improvement on their process of getting vehicles in the service bay in the order of the appointment time. Had a 0730 appointment. (First of the day). I had to point out that at 845 my truck was still in the parking lot. While those with the same type of appointment went ahead of me. But all in all they are professional and really seem to care about the service they provide.

Had a paint bubble from trying to repair a scratch by myself. They repair it and the scratch is undetectable. Great job,quick service, friendly, professional, and courteous. And the price was right. Kudos to Hudson Nissan in North Charleston, SC.

Professionalism at its best. Jordan is always is courteous and helpful which always makes my experience that much more satisfying. I always service my 2017 Pathfinder here and the quality of work is always top notch.

I went in for scheduled service to maintain my 100K mile warranty. My service advisor, Patrick Martens, did a great job. He kept me posted each step of the way. It was a pleasure working with him.I was very happy with the overall performance of the service dept.

Had appointment for oil change and tire rotation. I was taken right in everything was completed promptly and my car washed as well. Very happy with this company.

Patrick is beyond great. He made my visit very welcoming and easy. He was very honest about everything and for that I am forever grateful. We need more people like Patrick. Give him a raise ❤️

Jordan was very professional, caring & made sure all my needs were met & I was comfortable The service center never makes repairs without speaking to you 1st. Hudson Nissan is very clean. Their customer service is outstanding & the wait area is Amazing. Drinks n snacks available 😋

Had a scheduled appointment. They were ready and able to start almost immediately. They did a thorough check on the car and informed me of a couple issues that needed attention.As ALWAY, a great experience!

Jordan was an excellent example of what a Service Rep should be. He walked me through the issues with patience and clarity. He communicated professionally when we ran into bumps in the process. A special thank you to Patrick for making sure I could get my car before the shop closed. Great experience!

From start to finish I felt like one of the family. Timely repair and made use of their owners lounge to check email and do some stuff for work while I waited. My service specialist ticked it! Thank you guys for a great experience

Hudson nissan is #1 in my book for excellent quality and service!! Their friendly staff and professionalism is a breath of fresh air... A special thanks to the service advisor whom assisted me with my vehicleJordan Johnson. His expertise of explaining the services to perform was excellent, well detailed, and very professional!!!

This was the best and quickest service I have received. The fix to my mud flaps was great. I didn’t even know the back flap was loose. And that double check of my outside antenna by Evan, gave me confidence that all was great. Thank you, Evan and Cindy.

Faithful customer for over 5 years. Only place I take my car. Yes they are very busy, but the service and experience the reason I keep coming back. Shouts out to Jordan J ✨

I absolutely love Hudson Nissan!! Quentin has sold me 2 cars and has always been so kind, sweet, and helpful. I love the cars I have gotten from the Nissan. They really work with you and assess your needs. The service department is nothing less than astonishing. Jordan is such an amazing service advisor. They are all awesome! They are fast, efficient, and professional. This Nissan has made it to where I will only buy cars from them! They provide nothing less than perfection.

Service advisor Jordan was excellent. Everything was explained to me in clear concise detail. Highly recommend their service dept.

Excellent service by Hunter! He made sure my 2020 Titan received the necessary battery replacement as needed! Great timing and a true man of his word

Service Representative Cindy was outstanding. I can say I have had a long line of quality service reps at this Hudson Nissan.

I originally went to Hudsonnissan for and oil change and service, as it happens I did need to have my rear brakes redone. Derek worked with me through my service and kept me informed. Although it took a little longer than I expected, everything was done to my satisfaction.

I called to schedule an appointment because I was having issues with my battery. They arranged for me to come in same day. I was greeted immediately and also was informed about some recalls that I wasn’t aware and they took care of that as well. Professional and courteous! Kudos to the team and shout out to Hunter who assisted me on that day.

Jordan and the whole team were awesome! They were super accommodating and had my car fixed the next day. Superior service!

Fast and friendly service. love the new feature where they message you the services they recommend, and you can accept/decline and pay right in the portal. makes the visit much quicker

Patrick was very professional and got my car repaired quickly. Communication was prompt and via text which was wonderful.

I love coming here! They communicate with every thing and I really appreciate that.

Tyler was my service technician - and he was amazing. He took me about 15 minutes early and had me out within an hour. I bought from Hudson Nissan on Rivers in August of 2020, and have had nothing but the absolute best experiences with them since then. Its always an absolute pleasure and I will continue to use them and recommend them.

As always I had a great experience at Hudson Nissan. The customer service is award winning. They treat me like a valued customer. My set agent was very courteous, professional and kind.

I was greeted immediately with a smile (obvious even through a mask). The service writer, Tyler, treated me with respect and professionalism. He was not pushy in an attempt to sell parts or labor.I also appreciate the detailed video completed by the auto technician describing the status of my car.I would definitely recommend this dealership and their service department.

The service technician was prompt and courteous, advising me each step of the way as my car was being serviced. He made me feel valuable as a customer. I will continue using Hudson Nissan!

Nissan Does not back up warrantees. My car was leaking rainwater and they blamed the damage on me as I did not adequately clean the leaves off my roof. They stated the drains on the roof were plugged. I did not know there were drains on the roof and if plugged, water drains into the car. Bad design by Nissan and even worse warrantee. Cost 500.00 to clean out drains and I am responsible for water damage.

Purchased my 2018 Rogue brand new at Hudson Nissan and have had all service work done here as I am very particular as to who works on my car. They are always professional, great customer service and perform quality work. I’ve had multiple advisers assist me and they have all been great to work with. Jordan, Evan and Hunter are all wonderful. Highly recommended.

Jordan my advisor was AMAZING! He kept me up to date on my car and also advised me of a new plan to pay for and it gave me 3 oil changes. So I appreciate that.

My service tech is always professional and goes above and beyond! Shes the best!! Always stays in communication about repairs and costs!! I highly recommend!!

My husband and I have purchased several vehicles from Hudson Nissan N. Charleston. The service is excellent, quick and always professional. The staff is eager to greet you and attend to your service needs.

My service rep. was nice and knowledgeable. The service was quick and they provided me with information about my vehicle that I didn’t know. I left the dealership with more knowledge that when I came. I am very satisfied.

Very professional. Finished the work ahead of time. Very comfortable waiting area.

Theyre awesome. I get top of the line service anytime I go there. Everyone is so polite and the mechanics are superb.

I got there when the shop opened. It looked like it might be a long day at the dealer just to get an oil change. Luckily I had an appointment, but you never know. Brandon came out and greeted me, found out what I needed and asked if there was anything else I needed done. I love the iService video that is very informative and makes things easy. The waiting area was clean. Brandon and the tech get me in and out of there within an hour. Highly recommend dealing with him anytime you visit Hudson Nissan North Charleston.

Thank you to my Moms salesman Alex for making this process a pleasant one for her. She loves her new 2021 Murano!

I was very satisfied with Cindy and especially Bryan Johnson.He did a tune up and oil change and tires rotation on my pathfinder.

I took my vehicle to this location only beacause I was under the impression it was still under warranty for my leaking sunroof. Not only did they quote me a price that they would give a year warranty AND stand behind that warranty but when i rejected it and went to pick up my vehixle, they had ran it through the car wash....WITH A LEAKING SUNROOF!!!!!!IF you MUST use Hudson Nissan, I highly suggest going to the Charleston location on Savannah Hwy. My vehicle will never see the Rivers Ave location unless we are riding by.

Well the people there were great Cynthia and the young lady who helped me unload the Nissan Quest could not have been more helpful. Unfortunately this was the second time I was told that the transmission was bad, a $5000.00 repair. The first time was 50 000 miles ago. I took it to another mechanic and it turned out to be the rack and pinion on one side.

Too notch staff. Always a pleasure. Will be back. Thank you for great service.

When making my appointment I was told I would be in and out in about 45 minutes. I get there and they tell me it would be at least 2 hours. I told them that I would be late for work and that I planned based on the short wait time I was quoted. They tell me that they can take me to work and pick up as late as 8pm. Still won’t work when you work until 11pm. Not good service! Don’t quote wait times and then not back them up.

I was very impressed with Derek and the level of customer service. That was my first time getting my Titan service there and I was treated like a VIP.

My most recent visit was by far the best I have had. Jordan was pleasant and listened to my concerns. He didnt try to sell me services I didnt need and let me know what services I could wait til next visit. He wasnt just there for a paycheck but to make sure his customers were satisfied.

Very fast and professional. Liked the idea that they gave me my pricing before the service and kept me informed during the wait. Always have a good experience here.

I really like the service system here. The rep goes over your service requests with you in full details, then u get a text to authorize the start of service. Once inspection is done you get another text with video of mechanic discussing his inspection of your vehicle and a text to approve your choices of services with the recommended services, with prices. You approve or decline each and see the final price. Then u sign.

The service dept did not display all options to satisfy their customer. My car engine light was on and car was not shifting into gear. After diagnostic, they quickly recommended to replace the transmission @ $5,700 or a car trade in. Nor offer any additional services to the transmission such as checking the fuid level...

We were impressed with the professionalism of our customer representative and the staff in general. We are glad we chose Hudson Nissan and plan to return for future services.Our service advisor, Cynthia Gaither, did a fantastic job in taking care of the servicing for our vehicle. She was precise in letting us know what actions needed to be taken. The repairs were done in a timely manner and we certainly appreciated that.

Very fast and friendly service. They gave me a ride home and a ride back to pick up my car. However,had I known what an accommodating waiting lounge they had I would have gladly waited for my vehicle. Cindy explained everything to its fullest. So nice also. I will continue to have them do all future maintenance on my vehicle.

Cindy was amazing. Got the part I needed and made the repair appointment quick and easy!

Great and professional service.Tyler did a great job. He’s friendly and knowledgeable...Definitely I will recommend this place to my friends and family.

The service was punctual and very informative. I love the video inspection whereas the technician goes over the details of the inspection, live. The detailed information of what is beening done, even the actual oil release for the oil change, was helpful.

Everything I need completed with my car was great. Customer service was not so great. I had to call to receive updates regarding my car service. The service rep advised me that I would receive a video of inspections of my car which I did not receive. When I arrived to pick up my car the service rep was not there. I spoke to a representative in the office prior to arriving and he did not greet me or provided me with requested questions I had about my car door. The other rep that assisted did as much as he could do. I work in customer service myself there customer service was not good at all.

The service was awesome! Cindy Gaither was my technician and she made sure I got excellent service.

I always come to Hudson Nissan on Rivers Avenue to get my 2017 Sentra serviced for an oil change, cabin filter replacement, regular maintenance and recently brand new tires. The service is fantastic and the advisors, especially Jordan, are very knowledgeable! I wouldnt trust anyone else with my vehicle but them, even if you dont have a Nissan I would highly recommend taking your vehicle to them.

Showed up early because i had a bad battery. I didn’t have an appointment but the took me right in. Debbie, i believe was her name, was so courteous and sweet. She even ordered Lyft for me so I had time to go change for work while they changed my battery. I’ve had nothing but great experience with this location since I purchase my car 2.5 years ago. Thank you for the great customer service this location provides.

I showed up in the afternoon without an appointment with a twisted seat belt that I couldnt straighten out. They took me right in and fixed it for no charge! While I was there I also had them change my engine coolant, which they did promptly. Very pleased!

Cindy was my service provider and she was AMAZING! Nissan always provides excellent customer service ❤.

I took my 2012 Nissan Titan to Hudson Nissan of North Charleston for a problem that was a minor inconvenience very difficult to diagnose They tested and replaced some inexpensive parts that could have left me stranded. They were legitimate repairs that needed to be done. They had a hard time diagnosing the problem I had because they could not duplicate the problem in shop. What they did not do was throw a bunch of expensive parts at the problem hoping one of them would fix it. Nor did they keep my truck for days or weeks trying to diagnose it. They let me know what was going on so I could make an informed decision. I was grateful for their honesty and professionalism. Thank you Hudson Nissan of North Charleston.

Nissan Leaf electrical vehicle with some weird service code, had to be towed in. Brandon contacted me quickly and gave me the news. The part to repair (one of two in the US) took a week for shipping, was installed rapidly and professionally. Was kept informed during the whole process.

I came in for a recall alert. Jocelyn was very helpful in helping me understand my concerns about the recall notification for my vehicle.

I am very satisfied with the experience and service I received when I brought my car in for service on Thursday. I’m glad I visited and will indeed recommend this location to everyone seeking a Nissan location to have their vehicle serviced. Great service, great experience and great location. I highly recommend it.

Great service, very friendly staff, very informative, updated progress of service and reviews work done when we picked up the car! We have never been disappointed when we bring our car in! Thank you door your dedication and service with a smile!

Always friendly service, nice to have a complimentary car wash

I went to take my truck to be serviced for a Tune up and oil change. After waiting 3.5hrs my car was finished supposedly. The Service Technician blew a major fuse in my vehicle, left nothing working electronically in my 2017 Nissan Armada. I told my Service Advisor, no help! Spoke with the Service Manager no help again acting nonchalantly, trying to charge me an additional $150 for a diagnostic test after paying $600 for the service. I contacted the General Manager Mr. Downey, he handled the situation with grace, his leadership skills was very impeccable. Granted his employees, especially the Service Manager Steve was trying to be deceitful to a former customer.Joe Wright

Professional and courteous. The only issue I had was a problem could not be addressed due to the car not doing it at that precise moment. But at least they did not waste my time or money trying to find the issue. I will wait until it does it again.

My Pathfinder is five years old and I have been careful to meet the recommended maintenance. I am in Summerville for an extended period to assist family and I had difficulty figuring out how to get my regular maintenance without having to wait with a newborn. Hudson Nissan told me about their valet service and it was a perfect solution...they came and picked up my car ... they came at the time expected and the driver was polite and professional...Jocelyn was my contact at Hudson and she communicated regularly so that I knew the status and the cost...she went above and beyond to help me understand the work needed and read through my past service records at my home dealership to make sure i was not duplicating service. Her customer service was excellent and she is an asset to Hudson Nissan. My car was returned with a clean interior and delivered at the time promised...Justin the return driver provided me with paperwork and receipt...he was polite, patient and made sure I had no questions. The valet option was the best decision... I am pleasef to have found such a caring dealership here in my home away from home.

The Service Representative (Derek) was polite and very professional! He answered all my questions. He is an asset to your company!

Cynthia is an outstanding services advisor she made sure my vehicle was clean and properly serviced.

I bought my 2019 Nissan Kick in 2019. I had just returned from deployment and having some outside items affecting my credit. The salesman went out of his way to help. It took under an hour from start to finish and he has continued to follow up to ensure i was happy. Not once was i pressured. . Since then i have had oil changes and most recently my radio was possessed and randomly turn off and dash lights would randomly pop on. I had to drop my car off before they opened. When they opened they confirmed they have my car and sent me video of car. I sent it to my insurance company and they actually lowered my insurance. This is my second Nissan and i will continue to buy here and get my maintenance here. I will say the staff here transparent and have total integrity.

I had a great experience at Hudson, they kept me informed about my car. Drop me off home and pick me up. Let me use a Loaner car. I give Hudson Nissan an A plus. I was very pleased with their service. Thank you.

They did a very a good job. It was going to take all day and they gave me a loaner car. I had a doctors appointment in the afternoon. Very nice of them. Very courteous.

Took my Frontier in for regular warranty visit; oil change, tire rotation, and general check up. Cindy took care of me. Friendly, professional, and made sure that I understood everything. I was done ahead of schedule, and on my way with truck free of pollen thanks to a complimentary wash. It is welcome to do business with a business that makes it a point to ensure customers are well taken care of and are happy.

Their service is by far the best. Brought my car from them over 7years ago & I continue to back because they treat me excellent.

The service department was very prompt and efficient. Jordan was not only very friendly and knowledgeable, he was very helpful to me who is totally at a disadvantage with car maintenance. I felt comfortable trusting Jordan and the person who did the work on my car. Jordan was very thoughtful and conscientious about his job. I felt very fortunate to have worked with him.

Taking good care of the customer with large inventory of replacement parts.

Had an oil change, tire rotation and wheel alignment and some warranty work. Didnt have an appointment, but they were able to fit me in and get it all done by afternoon. Great service as always.

I bought 3 vehicles from this dealership and they were and are outstanding. Great and courteous service!!!!

Arrived for appointment early, told it would be 2-3 hours for oil change. Then told my car needed require work. However just recently bought car and told that the car was up to date on maintenance. Which clearly means we were lied to. Plus 2-3 hour wait for a prearranged appointment is not okay. Guy was rude to me the whole time. 2 other women in wait area for oil change only had been there more than 3 hours.

Guess I should have taken the hint my repair bill would be astronomical when they suggested changing my cabin air filter for $56 (it costs $14 and takes less than 5 minutes). Unless youve got money to burn, find ANY other garage. Not recommended for repairs, I wont be coming back.

I had an excellent experience. This was my first car service and Evan my service advisor was SUPERB!! He was very welcoming. He gave me the full details of what was going to be done on my vehicle. I went in for an oil change and tire rotation that only took less than an hour. He made sure that everything was reset. The vehicle inspection video was a PLUS never experience that before!!!

After bringing my car in for a scheduled oil change and tire rotation service. I mentioned that the airbag light came on the other night while I was sitting in my car at a fast food drive-thru. While the car was there could they check it out. I was told that it would be over $100 dollars for them to do a diagnostic test. I told her that when I bought the car used from there. I paid $1,500 dollars extra to get the platinum warranty. That I wasnt going to pay for something that is supposed to be covered under the platinum protection warranty plan. I asked to speak to the Service Manager. She said that she would go get him. Meanwhile, I sat in the waiting room for 30 minutes. So, then I asked an employee that had walked in there if the Service Manager was around. He said that he was the Service Manager. So, I explained it all to him. Well, he said the same thing about the $100+ dollar diagnostic test fee. He said that an animal could have gotten in the engine compartment and chewed on some wires. Like I said, I was at a fast food drive-thru when the light came on. So, the airbag light is still on because I refuse to pay for something that is covered under my platinum warranty. When I got the car back last year after they serviced my AC. The airbag light was on before I drove off the lot. I called to tell them. They told me to bring it back in and they would take care of the problem. Well, here it is almost a year later and the airbag light is back on. I hardly ever go anywhere in that car. Anyway, I always check behind the mechanics after an oil change and tire rotation or any service to make sure it was done correctly. I am a retired industrial maintenance mechanic. I noticed that the fluids in my vehicle were not topped off. That right there led me to believe that they did not do the 23 point inspection that I was told that they do when they do an oil change. So, I called and spoke to someone in the Service Dept. They said to bring it back up there and they would take care of it. So, I had to drive back up there a second time in order to get my oil change service done correctly. I am not satisfied with the service that I receive there. I have regretted purchasing my car from Hudson Nissan since the 1st maintenance service that was done there in early 2020. I am a very laid back and easy going person and all I ask is that my car be serviced correctly. I dont think that I am being unreasonable. Do you?

Update on service.Had to order new sprayer for my windshield wipers. They contacted me immediately when they arrived. Set up appointment. Cancelled said appointment (Work interfetence). Remade appointment. Took the car in on a Saturday. Greeted immediately. Hunter was my service specialist. Replaced the battery in my key fob - no charge. Work took about 30 minutes. Then they washed my pollen bombed car. So impressed by the service. Will probably buy my next vehicle from Hudson Nissan. Not just because of the vehicle, but because of the people and the service they provide.Original post: Work schedule kept changing. Called late in the morning and asked if they could service my vehicle. They checked and they could. An hour later they were working on my car. Car runs great now. I love it, again.

Recall work performed. Done timely and service advisor was stellar. Exceptional customer service. Thank you.

I am satisfied with Hudson Nissans service. Derek was the ultimate professional, knowledgeable and helpful.

It was ok, usually when I drop it off first thing in the morning, I usually have my car ready by lunch time. It was finally ready at 3. I had told the guy I dropped the car off with about the driver door arm rest cracking again and that I purchased from Nissan and this was the second time it messed up and he said I have an email you can contact them and see about them maybe fixing it. Other then all that service was ok.

I was able to drive right in, my service advisor came right out. I left my car because I did not want to wait but she let me know what was happening every step of the way.

My service advisor, Jordan is the best! He has been my advisor since I bought my car at Hudson Nissan and he has always been fair and honest. I never feel pressured or sold services that arent necessary. With my most recent brake service, the repairs were done correctly and completed before the promised time.

Great service and great people. Hunter was top notch and was very professional.

Only my 2nd time having service done here and like the first time, they were all very professional and courteous. Of course I expected some sort of up-sell, but when I declined he didnt push, which was a plus. Overall, good experience and the wait wasnt long.

My car had a manufacturers recall but they still did a full check on my car. .the services I received from Evan was above par. he went above and beyond making sure to keep me updated on the services. He even arranged car service to get me back and forth. I would definitely use the services again. Thaqnk you Evan.

This is the ONLY DEALERSHIP I worked with that Consistently provided me Excellent Customer Service! My regular Service Advisor Mr. Steve Peterson is awesome! In the absence of Mr. Steve on yesterday, Mr. Tyler McIntyre filled in for him. Lets just say I was out of there in no time! I appreciate Hudson Nissan of North Charleston! I honestly feel valued as a customer and the friendly staff makes me feel welcome.Thank u sooooo much❤❤

I made an appointment to have my oil change at 10:45. I got there early the lady filled out the paperwork and told me it would be an hour and a half before I can get my truck back. I explained to her that I had an appointment and she explained back that they were just a very busy today and thats how long it would be. I went to the waiting area for about 5 minutes and decided I could not wait that long since other companies can do it in a fraction of that time so I went back and told her to cancel it and she went and got my vehicle. Later that day I realized that the disposable face masks and my Atlanta falcons face mask that I had hanging on my blinker arm were all gone. I called back and after two or three calls I finally got in contact with the lady, she investigated and nobody knew anything about anything. That was the only place I went that anybody else was in my truck, so I guess they magically disappeared and I will never take a vehicle there again because I dont trust them now.

The services were very well done. The technician explained every service to be done on my car in detail. Thanks so much, and keep on doing a good job

I could not ask for a better experience! The service was thorough. Cindy G. was very professional, considerate of my time, and made my service experience exceptional. Cindy kept me informed and demonstrated pride in doing her job and customer satisfaction! Alvin

Always professional and courteous. Visit went well. Made an appointment and they were timely. The customer lounge is really nice and comfortable.

Was a great experience!! Kept me fully informed through the whole process. My advisor Tyler was great!! I look forward to coming back to him for all future services!

Hunter was detailed and exceptionally customer service driven! I’d recommend and use him as my Service Advisor again.