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Charleston Marine
5071 Rivers Ave, North Charleston, SC 29406, United States
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Charleston Marine
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Review №1

Great people and great work.

R
Review №2

Took them 1.5 months to repair my Minn Kota Talon (12ft). Essentially replaced many of the parts including the control board because they couldnt figure out what was wrong and it took time to get all the parts in. When I reinstalled it on my boat and connected the Blue Tooth from my phone it showed up as an 8ft Talon. Went back to Charleston Marine and they basically said it deployed all 12 feet for them and that they knew of nothing else they could do and told me to call Minn Kota. When I talked to Minn Kota, they said the control board had to be programmed to know it was installed in a 12ft Talon, not an 8ft (the default setting for the control board). I called Charleston Marine back and they said they didnt know it had to be programmed. They NEVER offered to help resolve and simply told me it was my problem. At one point I even suggested that we call Minn Kota technical support together but they said they couldnt spend time waiting on hold - thanks for the customer service! What I cant figure out is why they are an authorized Minn Kota service center if they dont even know how to repair the Minn Kota products. This was the first and last time I will use Charleston Marine for anything.

Ro
Review №3

Helpful. Gave me straight advice on repairing a trolling motor.

Pa
Review №4

This review is based on multiple visits and trips to Charleston Marine.When it comes to maintenance they go above and beyond. The thing I am most impressed with is that they spend time figuring out what the specific issue is and then determine a fix based on what your specific needs are. They are not going to slap the standard run of the mill fix on your boat. I cannot count the number of times Brian has called me and said Paul, here is the issue. I had a discussion with the mechanic, Chris (the owner), and myself, and you have the following options. Here are the pros and cons of each.The fact that they take the time to discuss all of the options, then spend the time to present the best ones to you, and then take additional time to answer any questions or concerns you have, says it all. They want you to know exactly what youre getting and to be knowledgeable enough to be able to make good decisions.Not only does Charleston Marine handle maintenance, they can help you with the fun stuff as well. UPGRADES! I would have never guessed it but they have done some absolutely BEAUTIFUL electronics and wiring work on my boat. From dash overlays, to new units, to power poles, and trolling motors, they have done it all. And more importantly they handle the upgrades with the same care as they do the maintenance and repairs. They discuss the options, present you the best ones, and then help you make a decision based on your boating lifestyle.I would not take my boat anywhere else and would highly recommend that you give these guys a call.

Ma
Review №5

This what a FIXED or sealed gas tank looks like...? I wanted it to be completely REPLACED, but Nah, we got this instead...

De
Review №6

Brian and his crew offer the best service I’ve had in 30+ years of boating. They identified my problem that no one else could and kept me informed throughout the process. The details they went through to diagnose my electrical issue was truly remarkable. I had 2 other “master” marine mechanics give up. I keep my boat at a marina but will have it hauled out for any future service. Brian, I look forward to my radar install.

Ja
Review №7

I took a Minn Kota trolling motor in for service/repairs. The Service Technician diagnosed the problem while I waited (thats completely unheard of now days!). Within 30 minutes I walked out with a fully functioning trolling motor at a very fair cost! I HIGHLY RECOMMEND doing business with Charleston Marine. I will most certainly!!!

Br
Review №8

These guys are all about customer service. They went above and beyond to make sure my boat was ready in time for a specific date. They worked with Yamaha to make sure my parts were covered under warranty and their communication with me throughout the process was exceptional. I was in a bind to pick up my boat before closing and the owner took it upon himself to deliver it to me. I cannot say enough great things about these guys! Any repairs or maintenance needed should always go through them. They are the best in the area.

L
Review №9

Buying a boat from Charleston Marine has been nothing but a nightmare. Weve had it for four months and are still having issues with titling and registration. Since purchasing it in April, weve not had time to truly enjoy our boat, instead were constantly facing dealership mishaps. There are so many other boat dealers in the Charleston area, I would suggest looking elsewhere.

Jo
Review №10

Had a good experience, Brian who was very knowledgeable is doing a great job, Thank you!

Ti
Review №11

Worst customer experience and shady business practices I have ever seen at any marine shop. Took almost 4 months just to get registration paperwork in hand. Then I get a call from the bank saying the dealership never had the trailer title transferred so it was sold to me illegally, and the owner Chris refuses to accept responsibility and fix the problem....he was happy to accept payment for the trailer, however. I’ve had to personally call multiple times a week to initiate any action on their part, and this has all been after the boat has been paid for. Save yourself a headache and shop elsewhere.

Ge
Review №12

I started researching adding a trolling motor to my Maverick Skiff and learned about Charleston Marine from a neighbor who has used them for his install and repair workBefore committing I stopped in to discuss the details and the time taken with me along with their expertise made it obvious that I would be very comfortable with these guysChris, Brian and Tyler are excellent! They know what to recommend and they are pros in this field. They are all enthusiastic about doing impressive work and I am very impressed with the finished jobIf you want to put a trolling motor on your boat you should talk to these guys

Bo
Review №13

I cant thank the team at Charleston Marine enough for their help and support. I spent months fighting with the manufacturer over a significant expense that they would not cover under warranty, and Chris went above and beyond to argue on my behalf and ended up convincing the manufacturer to honor the warranty. Chris received zero benefit for the time he spent helping me out which is why I will continue going to Charleston Marine and sending others to him as well. Thanks again for the help.

Ga
Review №14

Charleston Marine has worked on my Scout 177 2 times and they did an excellent job both times. They fix it right for a good price. They do excellent work!

J.
Review №15

Excellent service from Chris V and team at Charleston Marine. They got on my trolling motor very quickly and got it fixed! Then I made dumb mistake thinking it was still broke. I brought it by the shop and they immediately stopped what they were doing to help me figure out my silly mistake. Great bunch there at Charleston Marine. Highly recommended by fishing charter captain with 20 years experience.

Ro
Review №16

In the spring of 2016, I got the fever to buy a boat…and found a Power Catamaran in the Boat Trader for sale through Charleston Marine. I didn’t even have a vehicle to pull the boat with or any experience being a Captain of my own vessel. Chris, the owner of Charleston Marine, walked me through the purchase process as well as the basic training I needed to launch and recover the 22’ monster of a boat. As it was a 15 year old boat, there were issues during the summer; but again, Chris was right there to walk me through the repair process. They even picked up my boat from the marina as I still did not have a vehicle that could tow it for most of the summer. By the way, Chris is not afraid to get his own hands dirty if he’s trying to fulfill a promise.Unfortunately, my job in Charleston ended and I was forced to sell the boat before a second summer. Again, Chris held my hand through the sale process and sold my boat for a reasonable price.Thank you Charleston Marine for an incredible season of fun in the sun…Thank you Chris.

Pa
Review №17

Chris and Brian always treat me good and take care of me on the parts..thanks guys

Za
Review №18

Helped me figure out what was wrong with Honda Motor, had the parts in stock! Fixed it for little to no money! Very happy, great staff that are willing to help anyway they can.

Wo
Review №19

First and last time using Charleston Marine. I dropped off my boat three weeks ago. I called 4 separate times after the one week period requesting a date I would have quote and they were unwilling to provide a date. I picked up my boat yesterday after realizing they had no attention in helping me and then saw however they did have enough time to put a Charleston Marine Sticker on the stern of the vessel.Communication of a plan is all I was looking for, not a sticker.

Ya
Review №20

Had a trolling motor installed by the folks at Charleston Marine on my Sea Hunt Ultra. When I arrived, Brian had a very logical way of walking me through what needed to be done, the hardest thing of course was finding a place to put the 3 12V batteries. I wanted to keep the console floor as is, so he and his crew came up with a very creative solution that met my needs. The work was done on time and was adjusted based on my schedule, all the staff were incredibly professional and friendly, the price was what I expected and unchanged from estimate to payment.The first day I brought it home I broke a part on it - took it back the next morning and they fixed it in 20 minutes and had me on my way.It is rare nowadays to find a place with the combination of a strong knowledge/skill base and incredible customer service. This is such a place in the marine industry in the Charleston area. Very pleased with them. Thank you!

St
Review №21

Had Charleston Marine install a new trolling motor and complete a service of a Yamaha engine on my Sea Hunt. The experience was excellent. Very good communication and the job was completed on time. Although there were some minor issues during the installation, Chris and his crew worked late to make sure I had my boat back for the weekend. The quality of their work was very high and their advice and input was invaluable. I will definitely be a regular customer going forward. I highly recommend them.

Ji
Review №22

Having Charleston Marine sell my boat for me has been a great experience. They were professional and very direct. I had my boat at Cape Romain Marine for 6 months with no phone calls about marketing ideas and no promises fulfilled in matters of things done to repair and help sell the boat. I brought it to Charleston Marine and it was sold in 3 WEEKS!!! Very highly recommended. And when it comes time to purchase my next boat I will be going to them.

Da
Review №23

I purchased a 2 year old center console boat from Charleston Marine in September. The two people whom I interacted with were Mark and Chris. They were both helpful and courteous. I went for a test drive with Chris before actually purchasing the boat. I went for my first solo trip later that day and had a minor issue at the boat ramp with the trailer winch. It was late in the day, so I called to see if someone would stay a few minutes late at the shop to look at the problem for me. I was impressed when Mark said he would meet me at the boat ramp to look at it. Mark arrived about fifteen minutes later and quickly corrected the winch problem. I realized a few days later that the running lights were inoperative. I dropped the boat off for a repair, and I was pleasantly surprised when they repaired the light problem without charging me for their time. Charleston Marine has definitely earned my future business.

Br
Review №24

Chris is a very knowledgeable mechanic and their team provides top quality boat service. They do their best to get you in and out when other shops simply seem to busy to even field your call. Customer service is important here and it shows.

Mi
Review №25

Outstanding service. I had my boat for sale for over 9 months with no luck. The boat had engine issues that several other boat repair operations could not find the problem. They fixed the problem in an extremely timely manner and sold my boat in three weeks. They are knowledgeable and professional and I cant say enough about the positive experience. Definitely the best in the entire Charleston area!

Sc
Review №26

I would HIGHLY recommend charleston marine. I bought a boat from them about 9 months ago, and ended up swamping it. They fought the insurance company for me, and went above and beyond on their repairs. Chris (owner) and Brian are 100% percent on customers side and theyre good honest people. They did what was right, and always had my best interests at heart throughout the repair process. Ill never take any of my boats anywhere else! Shout out to their mechanic doug as well, they really have the best people working there. Cannot recommend charleston marine enough

Le
Review №27

They fixed my trolling motor. I spoke with the owner for quite some time. This store has the correct mentality in my opinion. They have their head in the right place. Its highly likely you will get excellent service here. Locally owned and operated by someone that knows boats and will treat you like you deserve to be treated. I would not hesitate to use this place for anything I needed or wanted

Jo
Review №28

Just had a trolling motor installed on my boat. Great experience start to finish. Definitely recommend!

Ge
Review №29

Simply amazing Minn Kota warranty service! I brought my trolling motor in knowing that the motherboard needed replacing. I was still under factory warranty so I was not concerned about the cost but figured the wait for repair would be a couple weeks. Chris at the Minn Kota service desk did some quick diagnostics and then asked if I had 20 or 30 minutes so he could do the repairs right then and there! While waiting, Chris, the owner, came by to make sure things we going well. They both also offered to put on a new handle and sacrificial anode at no cost since both parts were hurting to say the least. In half an hour, I left with basically a new motor. Cant say enough about how pleased I was about the experience.

F
Review №30

I have been a boat owner for many years and for the past six have used Charleston Marine.They have taken complete care of my Yamahas including much warranty work in a timely professional manner.I have never received better service or explanations of why in words that I could understand. prices are fair and up front-no surprises.They even smile and thank you for your business !

Ro
Review №31

We purchased a Minn Kota Ulterra trolling motor from Charleston Marine and had them do the complete installation on our Sea Fox. Beautiful job, very professional, cant say enough about the quality of the work from batteries and charger to the trolling motor itself which performed beautifully and lived up to and exceeded every expectation we could have had. Thanks Chris, Brian and Tyler for a job well done. I WILL be back.

Jo
Review №32

Nice and knowledgeable staff, best place in town for trolling motors!

Ke
Review №33

Charleston Marine has always done great work on my Yamaha. Today my Minn Kota I piolet stopped working. Decided to take it to Charleston Marine. I expected to leave it there for a few weeks for parts and repair. The young man behind the counter asked me if I had a few minutes to wait while he checked it out. He comes back, looks up some part numbers and says Do you mind waiting 20 more minutes. All work was completed in LESS than 30 minutes. All work was done under warranty. I still have time to hit the water today. I cannot say enough good things about Charleston Marine. They will continue to get my service on my Yamaha and now my trolling motor. Thanks for your great service!

Ke
Review №34

The folks at Charleston Marine have been very helpful. I have a small Suzuki outboard that Ive had trouble with in the past and had a few other mechanics (in and out of town) try to assist with limited success.More recently Charlston Marine has serviced it well and helped me address problems relatively quickly - though sometimes I wish they were a little less popular :)Good experience.

Mi
Review №35

Excellent service, helpful and knowledgeable. Will use them in the future for my boat

Ro
Review №36

I have a Minn Kota trolling motor that required service. After experiencing an issue with the power button, I contacted the customer service department at Minn Kota and they informed me that Charleston Marine was an Authorized Service Center. The dealer where I purchased my trolling motor (and boat) also recommended them. I called Charleston Marine and told them I was bringing the Minn Kota to them. To my surprise they told me that they would test the motor upon my arrival and if possible they could repair it if they had the parts in stock. The motor was up on the workbench within 5 minutes of my arrival and the problem was diagnosed within just a few minutes. Luckily they had the replacement part and I was out the door within 40 minutes. The staff was professional and very knowledgeable. I was able to watch the part being replaced. I also learned about their abilities to service Yamaha Outboards and will definitely consider using them in the future.

Mi
Review №37

Took my Minn Kota trolling motor hear very knowledgeable gentleman who works on them very satisfied with his explanation well be doing more business with them

Wi
Review №38

Charleston Marine went above and beyond to help me solve an issue I was having with my lower unit. Their staff is friendly and very knowledgeable. Needless to say, I would highly recommend Charleston Marine.

Vi
Review №39

Despite taking my Minnkoda trolling motor in for repair in June, the Motherboard blew in September. It happens. The repair service was quick and they spent extra time explaining what went wrong and why it had nothing to do with prior repairs. I am very pleased with Tripp and the gang and the service at Charleston Marine.

Mi
Review №40

A wealth of knowledge and very professional. Great service.

we
Review №41

Place is awesome. Tyler is amazing, friendly and gets the job done right the first time!!!!

An
Review №42

Horrible service after putting a new power head on my yamaha they left off the base gasket causing it to not run. The owner talks a good game but dose not deliver. Dont waste your time or money with this business.

F.
Review №43

Above and beyond customer service. Had everything I needed to rework an old boat trailer and beat West Marines prices by 50%

je
Review №44

Top notch customer service, working with Chris and Tyler makes projects super easy!

Mi
Review №45

After having problems and being ignored by the local dealer who sold me my boat I posted my issue on a Charleston fishing forum asking for ideas. The owner of Charleston Marine followed my thread on the forum and stepped in with an offer to help me with my problem.I want to let everyone know what a stand-up guy he is in the way he helped me and runs his business. He really went above and beyond with no benefit to himself or his business.I would highly recommend Charleston Marine based on my personal experience.

St
Review №46

Great new location..easy to get into and out of...had a very good experience with my repairs have highly recommended to my friends....i went in the other day for a part for my boat and the new parts manager Steve was very helpful and knowledgeable..helped me make a informed decision.

Je
Review №47

Charleston Marine puts the customer first. The atmosphere is family friendly and caring. Whatever boat problem exists, they will get it fixed, and with a quick turnaround.

Ed
Review №48

They have great customer service!

To
Review №49

They are the only ones who service both my boats

ci
Review №50

Answered a lot of questions regarding a power pole. They also did a great, clean, install job on my buddys 36v ipilot trolling motor for a boat that wasnt designed for a trolling motor!

Je
Review №51

People throw around phrases like above and beyond customer service rather frivolously, but with Charleston Marine above and beyond customer service is quite simply their CULTURE.

ch
Review №52

Fast service

Cl
Review №53

Where I bought.

Information
19 Photos
53 Comments
4.5 Rating
  • Address:5071 Rivers Ave, North Charleston, SC 29406, United States
  • Site:http://teamcharlestonmarine.com/
  • Phone:+1 843-225-2628
Categories
  • Boat dealer
  • Boat repair shop
  • Marine supply store
  • Outboard motor store
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
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