Love the crib we got, but it came with no instructions. And I dont know why but one of the employees said its simple to put together and things just slide into place. Having 5 different size screws that are very similar that are not even specific on the online instructions made it very difficult! They offered a professional to put it together which I had considered and still am but thats an extra 100 something dollars! Id give it a better review BC I love the crib so much but no instructions made it bad.

Can not really say much, but to have sorrow for a business icon falling to technology. It was a great place to shop - to find some upstart brands, some that were unique. Christmas / birthdays all year round type of atmosphere will be missed - can not get that in reduced aisles of a big box store.

I have a gift card and the staff told me to visit the website on the form so I would be able to use it. I did and it basically stated that I had given them my money and would not be able to get it back. I called the number listed and it was disconnected and I sent an email asking how I get my money back or how would I spend it since the store wasnt accepting it; I paid for that card and should have been notified of the deadline. They responded after about a week and said they would not honor it because they stopped accepting them but would see what could be done. I havent heard back in over a month. Utterly ridiculous, how it could be expected to just give a company your hard earned money free of charge; I have never gotten a free purchase from them but its expected to just give my money away to them. If they re-open i suggest staying away, many people on different forums are having the same issue. Werent notified.

Ive been shopping at this location since I was little and it has changed drastically in the last decade. Every few months we come in to shop and every time there is only one register open. Sometimes the customer service register is the only one open and theres a lot of folks waiting. The problem with this is that anyone with an issue that requires time at customer service, will likely be there a while as their issue is resolved. The other customers are just checking out. Ive put back merchandise and left when Ive been in line for longer than twenty minutes.The store definitely doesnt have the friendliness and magic that it had. The only positive comment I can make on the store is that they keep some sections well stocked, unlike in the past.

Its heartbreaking going into Toys R Us seeing items marked down. I used to shop there for my nieces when they were little girls. I was able to buy presents for three of my great nieces and nephews 4 under $40.00!

Very nice customer service. Store was very neat and clean. Fast curiosity checkout

Get there quick. they are almost gone. 1/2 off everything. still can find a gift for a kid with whats left.

Its sad to see them go but they have a few great deals laying around if you just want to spend a few bucks. Yet they are still high priced dont be fooled

Their products does ring up correctly at the register, always have to walk to the aisle just to show the posted deal on the shelf. But th they always honor the sale/deals.

Older store...and it shows. Good quality products and toys always well stocked. Bathrooms are disgusting...always. Store/company could use a boost in pride for itself.

Store is closing. Good deals on whats left. Better get there quick!

We are sad they are closing. Although they were ofen pricey for the toys, they allowed for alot of options and were always there when I needed to buy a toy.

Sad to see them go but they slowly dug their own grave.

I WENT HERE WITH MY dad when I was FIVE AND IT WAS FUN HEHEHE

It is the same as all Toys R Us great things to look at but no open displays to play with or analyze most parents would like to make informed decision not based on their kids recommendation

Considering it is the only toys r us in Charleston it is ok. Needs an overhaul compared to other toys r us I have visited. I prefer to order online then go to store. Staff not friendly and on weekends not enough cashiers.

I love this store! Everything was at least 40% off but most was 50 to 60 % off. I hate to see it close! I remember coming here when I was a child.....! 😢

As you know toysrus is closing. You can try and help save it by donating to the go fund me page! Smallest donation is 5.00. Save the last place our children have where they can be a kid. #donaldtrump #toysrus #charlestonscsnow #michaeljordan #bradpitt #kids #savetoysrus #jay-z #blakeshelton #usa #fun

I took my daughter here to buy her a toy for her birthday. I lost my daughter while we were shopping. She must have wondered off, I looked for her and then I see her holding an employees hand as he is leading her to the bathroom. I grabbed her hand and we ran for the door. NEVER SHOP HERE!!!!!!!!

They have a healthy selection of LEGO sets near the front of the store and a fine selection of other toys, including video game systems and even programmable robots. Unfortunately, this store has a strong, unpleasant odor and feels a bit run-down and dirty overall.

They had a lot of good stuff, including karaoke microphones and CDs that we couldnt find other places. We got Christmas covered.

Extremely helpful staff that did an inventory check for me very quickly before I showed up, even though they were pretty busy.

Though Ive only been twice to this particular Toys R Us, I always seem to find a sales area. My child Loves to visit.

Going out of business.. everything is still marked way up and the stuff they know will go fast hasnt been marked down enough for anyone to want to buy it yet.

Holy cow, Christmas season one register open, really people. This is why I increasingly shop more on Amazon. Retailers just dont get that we the customer hate long lines! This was not black Friday or Christmas eve neither!

The best customer service I have aver recieved.Chris the manager went abouve and beyond to help me locate what I needed and answer all questions

The Good: Fun for kids. Birthday club is great.The bad: Understaffed and outdated. A bit pricy

Horribly long lines with only 3 check-out registers open, 2 days before Christmas! Shelves bare and store untidy. On an up note, the employees were friendly and helpful.

All the toys your looking for at 1 store with a knowledgeable, friendly crew to get you what you came for and get you checked out.

Its the b3st place ive ever have ben in wen i was 7 years old and now im 10 years old but thank you toys r us for everything

I visited this location during their closeout sale. I got an awesome price for a car seat and additional items for my newborn.

This stores been around sense I was a kid. Its held up nicely but a remodel would make it pop agian. Arent Walmart prices but the bigger variety of toys and games to choose from is worth the extra couple of dollars.

Worst experience EVER, I will NEVER shop here again. I put my daughters car (Avigo Audi R8GT) on lawaway in November 21st, which they told me that it will be delivered to the store within a couple of days. I finished paying off the layaway on Monday December 12. They told me that no the car wasnt there and that I had to wait 3-5 Days for the car to come in and that I should call On Friday to see if its here. So Friday is here an I called early this morning and they said my car was there an that if I could pick the car up today, so I said yes I can. I get to ToysRUs an the lady tells me my car has been picked up since December 13th. I asked her how, how can that be of you guys just told me that I had to wait a couple of days before it comes in. So then she goes in the back to investigate She comes back in 15mins and says your car isnt here yet Im like so when is it supposed to be here because the man that I talked to this morning said its here. She says well we have a BMW back here we can switch it out for u, I told her no I dont want that. Shes like do you not want to wait until tomorrow cuz it could probably be here then I tell her no because what if its not here tomorrow, then how long am I supposed to wait? She did not answer me so I asked for a refund she was trying her hardest not to give me one an sell me something else that I did not want. She Finally gave me my money back and I left. I will never shop or put anything on lawaway again. They give false information and their systems dont tell the right information. Now I have to look else where for my daughter a car something she really wanted for Christmas.

This toys r us feels old, outdated, and dirty. I feel like I step back in time when I walk in here. Toys tend to be overpriced here and they dont even always the newest selection...its kind of the only option around though.

Great for an older store. Very large store. Offers free activities for kids and staff is friendly

I’m a mother of four so I always clearance / bargin shop! Yeah you can walk in here and pay full price but I never do. I look for the deals, and if you look hard enough you will find tons of deals for hardly nothing.

2 registers open with extremely long lines. Cashiers were constantly calling managers for help on even the simplest things. Very slow moving. The staff was friendly, but untrained. The location looks very run down.

I loved going to toys r us and going here brought memories back.

Small but the staff is nice. The people that go there are about one step above snotty.

Its amazing!!!!!!!! :-) I loved it so muchPLEASE OH PLEASE DONT LEAVE )=

They have excellent service around here and I like that they have great people manning the store. The items that they have in here also have high worth.

So sad it will be closed, the best toy shop.

Sad to see theyre going out of business but thats no reason to let the store look like it was looted by the cast of The Walking Dead.

Farewell Toys R Us the grandkids are really going to miss this store.

The only place you could get all kinds of little tikes toys. Hate their closing.

Wish they were always going yo be there. Got awesone razor bike on sale for 60.00

Toy selection nice. But store looks dirty.

Sadly closing. Loads of sales but complete chaos.

Great place to buy toys!! For any season.

Big box toy store. Always seems dirty to me.

Dont have nothing I want I would give it no starts but Idk how to

At this point you had to be sure what are you buying!! There its not returns due to finals sale.

Good selection, only thing is the store is definitely behind the times, old fashioned could use some upgrades

What online says they have vs what the store says is never correcr.. I even called about an item and was told they didnt have it and they did.. There are never enough employees..

Sad to see it go, but was always overpriced. Up to 60% off now

Had great sales and lots of toys

Awful. I was put on hold over 20 minutes 3 times. The lady was rude and obviously new/not trained. Very upset.

This is probably the worst store I have ever been to. And dont bother calling...they wont answer.

Everything is now 40% to 60% off. Expect to save more money on higher priced toys, such as motorized cars and bikes.

While there was one woman there that was not helpful and very dismissive, all of the other reps including the manager were very helpful and friendly.

The customer service is awesome.

Dont not answer the phone called for 30mins then got hung up on

Im an adult and I could spend hours in here

Too bad these guys got gutted by vulture capitalists, it was a weekend ritual for my son and I.

Sad to see it go...it was an icon of my childhood

Ok, store is a little dirty, no registers open only someone at the customer service desk.

Horrible service high prices

Going out of business...all video game software 30% off!!!

Good variety, high prices though

Ton of toys but is always messy, staff does not take pride in their store

OK I am so happy

Going out of business sale is lit

Just a crap hole of a store. Go on amazon.

Going out of business but they keep restocking!

Stores going out of business, plenty of toys are still inside with half price off and there are plenty of Staff around to help you find what you want, a great idea to go Christmas shopping right now,

Sad to see theyre going out of business

Going out of business 50% off

BMy.t myoatter

Friendly customer service. Thanks for processing my return!

Its an overpriced toy store with one working cash register.

Good sale going out of business

Going to miss.

Im so sad to see it go!!!

Too bad is going out of business

Too bad going out of business

Really said to see them close!

Very bad customer service!

Never crowded, clean, organized.

Always a good visit.

Great selection of toys.

Cant believe they are gone

Kids love the place

Going out of business 😔

Best toys!

Very old building really needs updating

Sad its closed

RIP my childhood dreams

Ok

Dirty and poor srtaff6

Kids events on weekends 👍