By far the worst company I have ever worked with. We are three months in to the purchase and two months in since the installation and our kitchen is completely debauched. Please be sure to read all reviews and look at the photos online and on social media prior to using this company.Also, their reply is 100% false, to the extent of hilarity. I still have a huge piece of quartz not installed, none of the quartz was reinforced, the electrical outlets were cut in such a way that it is a fire hazard and would never pass an inspection, the riser itself is uneven. The entire kitchen installation needs to be redone. We have not heard from this company in well over a month. Their customer service is horrid and their installation people are even worse. They are completely dishonest and will ruin your kitchen.Again, please look at the photos and read the real reviews before purchasing from this place.
Once contract is signed no follow up by company. Installers were 1 1/2 hrs late. We had to call to find out where they were. Sloppy installation. Cut out for faucets were not measured so my plumber had to do a lot of extra work to make them fit. They took NO accountability for their errors. Horrible experience. 2nd time posting this…it was removed previously.
The overall process was very smooth. They helped with any problems I had and made sure I got what I wanted. The cabinets looks really nice now that they are installed and I would definitely do it all over again. Thanks for being a good web vendor to deal with!
Everyone was very helpful and professional. I was shocked how quick my order was ready. Companies like this that make customer service a priority, earn my business for life. I would highly recommend!
We replaced a vanity top in our powder room. From start to finish it was a great experience. Getting great advice while choosing the stone, the measuring team coming to house and making the template for odd size top and then the installers were fantastic. Super, super happy!!
Great experience & Service. They really did a very good job.We love our new countertop!🙏
Great product, service and experience. I have used Countertops & More twice. And have been very satisfied with the experience. Will continue using them for future needs.
Awesome to work with! Turnaround very quick. Great selection too.
Every slab I looked at I was told it was a level 7, one they actually told me was a level 9.....granite only goes up to level 5 then on to exotic.....I moved on from here quickly!
STAY AWAY- Purchased a remnant piece of granite in March to be installed on April 12 in the afternoon. Template made approx two weeks earlier as scheduled. At noon on the 12th received a call from Gina that they would not be coming because the piece chosen was too big for our job. All measurements were given to them in March and Gina measured the remnant for a proper fit and placed a sold sign on it. Obviously since they had made a template two weeks earlier and had not even cut the piece, they never intended to install as promised. To call within the hour of expected arrival suggests the service level they provide. We were sent an email with photos of alternative pieces which they considered as similar. None of these were acceptable to us so we requested a refund of our deposit. To date, Valerie, the supervisor, has not responded other than the mentioned alternative pieces. Other reviews suggest that a response will most likely not be forthcoming. Prime example of BAIT AND SWITCH.
I was recommended by a family member to this place and Im glad I contact them. They were awesome I remodeled my kitchen and my wife was in love with there work. With that said my wife was happy I was happier. I give this business a 10-10 great work and service.
So far the buy side of my remodel has been a good experience. If the install and quality, timing etc are as good, the rating will stand.
Very knowledgeable and extremely professional. They did a beautiful job on my kitchen and bath. I always recommend Countertops & More to all my friends.
I love my kitchen counters. Installation was quick, clean and precise. Thank you so much!!
After 2 weeks i gave them a deposit, i dont have my granite ready. Im a contractor and so far worst store i deal with.
Outstanding product, service and selection. Excellent company!
We are working on a new house project and wanted a nice finishing for the interior of our Kitchen, A family friend recommended Countertops and more to us. We decided to give them a trial. Being our first time with them, we didnt expect much. Considering the fact that we werent having much for the project. They went beyond our expectation.The price was fare and the products used were of a very high quality. We were treated as though we were their regular customer. We are about to give them another project. Their staff were friendly with us. Thank you all at Countertops and more.
I highly recommend this company. I shopped around and read reviews to try and figure out which company to use. It was going to be a big project and I wanted to make sure I got the right company. I am very picky and I really want a fair, honest company especially when you are doing big projects around the house. This is a great company and Im actually having them come back to do my bathrooms.
Hi i would particularly like to thank Daniel my sales person for assisting me every step of the way.Installers did a great job with little/no mess, very grateful for doing a good job on my outdoor kitchen!Also thank you to the scheduler Cori, she was very helpful in co-ordinating the template and install and made everything easy for usThank you Countertops & More i will be referring all my friends
I was very pleased with my kitchen cabinet purchase from start to finish. The site made it very easy todetermine the quality and color of the cabinets as well as what to order. I just took my layout and put the info in and had a perfect kitchen that I love!
We had an excellent experience with Countertops and More. Wanted a small granite bar added to our kitchen pass thru, and several stores had super high minimum orders. Found Countertops and More on Google, sent a description & a couple of pics, & got a nice quote. The workers were on time, detail oriented & kept everything super clean. We love our new little bar, thanks Countertops and More!
Countertops & More did a great job on our kitchen countertops. Turnaround was very quick and their installers were professional and pleasant to deal with. We definitely recommend them.
From the time I ordered to install was only 2 weeks, my countertops are absolutely beautiful! Thank you so much!!!
This company appeared to be very disorganized which lead to a frustrating experience. Our phone calls and emails were constantly shuffled between employees where the messages would get confused. We had a very difficult time getting decision makers on the phone to discuss our issues.Their work did not meet our expectations. Our finished countertop has a number of chips and cracks. When we expressed our displeasure they told us cracks and chips were normal and could not be avoided due to the type of stone. We asked for a refund and ended up settling for a small monetary concession (
I had an excellent experience picking out my bathroom granite counter top and having it installed. I was unsure what I wanted when we went to look at the wide selection of countertop materials. The salesman was very patient and worked very well with me to narrow down my choice. Installation was quick and professional and the countertop looks beautiful. I highly recommend countertops and More.Special thanks to Marian for helping me get my scheduling for installation complete.
Highly recommended! They created a bar top for my Wine Room and delivered on time and with professional service. Did I mention a great price?!
Gina and team were pleasant and accommodating to work with. We picked out our granite in May of 2019 not knowing it was going to take a year before our house would be ready for install. They held onto our granite for the duration with no issues. When it was time for install, I called and within a couple of days the gentleman came out to template and a few days later we went into the store to approve layout and a week later it was installed. Very quick service and installation was smooth. We had a small issue with our island slab after install and Gina and team handled the fix in a timely manner. I would highly recommend Countertops & More of North Fort Myers. When the house is complete, I will provide photos.
Great prices and even better service. They installed the granite quickly and it looks great....thank you
Exceeded my expectations. Quality, trustworthy employees and work.
One of the best places if you want to remodel your kitchen and bath
So, before you buy from this company, think twice. We have had to: negotiate pricing ala rug traders, have had a full piece that we picked out supposedly broken which switched our install time, have had installations that have been done poorly. Ive tried to be patient - still awaiting resolution on granite that was finished improperly - sloppy/shoddy workmanship. Installers we supposed to show yesterday, no showed and no one called to reschedule or follow up. Simply a poorly run place...Update - so, when i called and asked to have the granite installed properly, to send out the A-team, I had to wait a week (one set time completely blown off by the co and not a peep). I called, got a second time. They sent out the original installer - same guy that butchered the job the first time. Of course, he wasnt too happy as I literally had to manage the work with him - awkward and simply not acceptable. I signed off without looking outside where he set up to finish the granite properly. The drive and my flower bed was lined with job site litter - cardboard, old caulking that melted onto my drive...sounds trite, I know but these guys sucked to work with - avoid!
Horrible communication, horrible services. Doesn’t show up on time, doesn’t call to tell you they aren’t going to make it.
Exceptional customer service!!! This family owned business treats you as if you are an extension of their family!I used Countertops & More for my kitchen countertops and backsplash, as well as my bathroom countertops. The finished product is perfect!Throughout the whole process they are attentive, prompt, and patient. They give guidance when asked and are highly knowledgeable on all of their products. They succeed in making you feel heard, represented, and included in every step of the process.They have gained a lifetime customer in me!!
Great prices and wonderful service. We had two counters installed in our bathrooms and one of them wasnt as shiny or smooth as we thought it should be. This company quickly responded and sent someone out to fix it the next week. We now love both our counters and would recommend this company to anyone
Pleasantly suprised. No pressure sales, lots of examples of counter tops and sinks. The only negative is the showroom floor needs to be better lit.
Great job! Professional, friendly, affordable, and prompt! I love this product for fast renovation and a clean nice updated look!
Complete, prompt and excellent service from start to finish. From office staff to counter and tile installers I have no problem recommending Countertops & More. Totally satisfied.
Marble vanity top was not cut and installed to a professional standard, the cabinet was made from a remnant from another cabinet.M Richards
This is the absolute worst place to do business. Great selection, but the customer service is terrible! I was told repeatedly the remnant i purchased was big enough for our bathroom vanity. 4 weeks later, which was a week before installation, i get a call the remnant isnt big enough and ill have to select a new material and wait another 2 weeks, or go with a seam. I was on a strict timeline with the remodeling of the bathroom, so i essentially had to choice, but to go with the seam. I was assured the stone would match and the seam wouldnt be noticeable. Does the seam in the picture look noticeable to you?!?Also, there is a complete lack of communication between the sales staff and the template crew, b/c i had to make extra trips to the store due to the sales team not knowing if the template crew had my sinks are not....which they did.Highly advise everyone to look somewhere else for your countertops......i have a complete kitchen to still do and ill never work with this company again!
Bad experience, Disrespected, no cancel phone call,no professionalism.I do not recommend this place.The sales representative was in the beginning professional.The product manager in the end of all my problems solved the situation.
I needed a bathroom vanity and I was looking at all the companies. They didnt have small pieces, so I went to Countertops & More .They have a lot of big and small pieces.Awesome people and Perfect job .Thank you Countertops & More .
This place is a Rip Off. Do not do business with them. Placed a deposit on a counter top. No work was done. No effort on their part and no granite slab was pick with our name on it. Several mths passed by and we were not able to do the counter top. I asked for our deposit back and got the run around for two weeks. I went in again and asked for the manager and was told they are in a meeting off site. So the sweet little girl at the desk(no fault of hers everybody need s a job) said that the manager said you have two options you can have the deposit as future store credit or we can take 30% of the deposit and refud the rest. I SAID FOR WHAT THEY DID NO WORK JUST TOOK MY MONEY. so I just told them to refund the remainder of the deposit and I will file a complaint with the federal trade commission. And better business. These ppl are scammers. Buyer beware
Thank you David and Gina for correcting our concerns I appreciate it!!!!
The sales staff was easy to work with and Im thrilled with the choice of counter top we got. However it is important to know they sub out the installation part. The installers that were sent to do my job were horrible. They chipped my brand new cabinet, the tore up the paint and drywall. Almost scratched my mirror. They were trying to beat in the counter top. It was measure wrong and instead of stopping they were trying to force it in causing damage to the wall and the cabinet. Also drilled in the holes for the faucet and the handles uneven. Told them when I made final payment and they pretended to care but made no other attempts after that one call. Needless to say it cost me an extra $ 475.00 to repair the items they screwed up. I would not recommend them.
Extremely impressed with all aspects of Countertops & More. They were high quality, fairly priced, and accommodating. End product was beautiful. We plan to use them again!
These guys are professionals, they really take pride in their work. Project came in on time and on budget. I love my new kitchen cabinets and quartz countertops. Thank you David. I would use them again for my next project.
The best place for counter tops.
Worst customer service ever. We purchased a countertop in July for a small galley kitchen (rental property) and still do not have the job completed (it is now October.) They initially measured wrong and forgot the backsplash, cracked the original top and had to re-cut. They dont show up when they schedule. We have had to leave work 4x already only to be told in the final moments of their window (after WE call) that they wont make it that day. This is a small project for them but important to us. However, if you cant do the job, dont take our money! They fail to communicate and get upset when we call (upset) that their team has, yet again, failed to show up. **UPDATE: Account is under Eric MacKellar (my fiance) as it is OUR rental property. After 3 1/2 months, this was finally finished today! They were supposed to arrive at 9:00 a.m. and didnt show up until well after 11:00. Weve taken off time from work 3-4x only to have the team NOT show up. This has COST US far more in time and lost work that the cost of the installation. PLUS a 2--month delay in the ability for our tenant to move in.
We love the way our kitchen turned out and the wonderful counter tops are a big part of it. We really appreciated how well were treated and the great job the installation team did. They was very helpful. Thanks!
Great selection! Beautiful showroom. Very helpful knowledgeable staff. Was pleased from start to finish.I would highly recommend to all my friends and family.
Great selection! Beautiful showroom. Very helpful knowledgeable staff. Was pleased from start to finish.I would highly recommend to all my friends and family.
Excellent from start to finish!!Customer service outstanding and product beautiful!Thank you!!
Great selection and pricing, superb and fast service! They visited our kitchen for free to ensure that proper measurements are in place before we order. Highly recommended.
We love the way our kitchen turned out and the wonderful counter tops are a big part of it. We really appreciated how well were treated and the great job the installation team did. They was very helpful. Thanks!
My bathroom floor got flooded and damaged while I away on a vacation. The men from Countertops and more store at Naples reworked on the floor and finished it within a few days. Its great and I love the new look now. Thank you so much.
Great shop to work with! They don’t fuss about anything. The installers did a great job clean and timely. The show room staff and scheduling did very good as well.
Over the past 3 years I’ve had several projects, big and small, which required new granite surfaces. Each time I was more than happy to trek south, 20 miles, in order to use the services of Counter Tops & More, in North Fort Myers. Not only do they have a vast selection of surfaces on site, their staff has consistently been friendly and very helpful. Yesterday I stopped into their showroom and was promptly greeted by Daniel. As expected, Daniel was quite pleasant and despite the small nature of my current project, he was very attentive and made it painless. I’ve not had the opportunity to use any of their beautiful cabinetry products as yet, but should the need arise I wouldn’t hesitate!
We would like to express our gratitude to S Countertops company. Thank you! We needed fabrication and installation of 4 window sills with ears and bullnose edges from pure white quartz for the reasonable price. It was the best experience. These guys are really reliable professionals. South Florida Countertops is highly recommended.
Unique kitchen and bathroom designs
The countertop company from start to finish was amazing! Thanks to them they made are kitchen and bathroom shine. I really appreciate how they went above and beyond and finished the project before my wedding day.
I wanted to remodel my kitchen. Staying in North Fort Myers, I was going through the options available. Very reluctantly I chose these people to do the work. And it was my right decision. They have the best people to finish the work within the least possible time within my pocket-pinch.
This is the worse place ever, there very unprofessional the people that work there dont know anything.!!! Cost so much money for a horrible experience I warn you dont spend your money here..
Extremely impressed with all aspects of this company. They were high quality, fairly priced, and accommodating. End product was beautiful. We plan to use them again!
The Kitchen cabinets they customized for me came with polished finishing. I am in love with them.
Superior customer service, great experience, and phenomenal work. I cant say enough good things about Counter Tops and More. Their summer kitchens are by far the best option down here in Florida. Highly recommended 👍🏻
The floor in my house had been covered with carpet since the 1970s. The wood underneath was in good shape but needed a lot of love. David brought the floor back to life, took his time sanding and sanding more.. He made lots of custom thresholds and other pieces matching the 1947 White Oak perfectly. The finished product was beyond my wildest dreams. Thank you Countertops&More.
I worked with Counter top and more. They were very helpful and very patient with us. We were promptly greeted upon arrival but never pressured. The time frame given was realistic and on schedule. We will certainly be back for our next project.
Thank you so much to your team for such a beautiful job. Everything was done as promised in such a timely fashion. I love my new kitchen. Thanks
We love the way our kitchen turned out and the wonderful counter tops are a big part of it. We really appreciated how well were treated and the great job the installation team did. They was very helpful. Thanks!
Great selection! Beautiful showroom. Very helpful knowledgeable staff. Was pleased from start to finish.I would highly recommend to all my friends and family.
I just want to say a very big thank you the effort you guys put into our project. All the interior designs were perfect. We were glad we contacted Countertops and more and not some other company. From now hence forth we will deal with no other company for a job like this. You guys are the best in the business.
Great selection! Beautiful showroom. Very helpful knowledgeable staff. Was pleased from start to finish.I would highly recommend to all my friends and family.
Extremely impressed with all aspects of Countertops & More. They were high quality, fairly priced, and accommodating. End product was beautiful. We plan to use them again!
Great selection! Beautiful showroom. Very helpful knowledgeable staff. Was pleased from start to finish.I would highly recommend to all my friends and family.
This is my second experience with this company and I have referred two friends who also had granite installed in their kitchen’s. I couldn’t have been more pleased the work was excellent. The staff was professional, even the installers were very pleasant. They left my home cleaner than when they came. You can rest assured your in good hands. My next project, thank you hurricane Irma will be my kitchen and bath. I know I am in good hands with people I can trust.
Great selection! Beautiful showroom. Very helpful knowledgeable staff. Was pleased from start to finish.I would highly recommend to all my friends and family.
I purchased counter tops for my master bathroom and kitchen. Both turned out beautifully!!! Gina is a pleasure to work with. Very professional ! I highly recommend!!!
They were so easy to work with, very cooperative, and I love their service. Their price was the best compared to others in the areas. From the moment I walked into their store front they were extremely helpful. They helped us pick out the materials and explained everything. The installers were also impressive and did an excellent job. Nothing had to be tweaked or re done because they did fantastic work. They were on time, professional, and cleaned up well. I was so overwhelmed with the service and I would highly recommend them to others.
All of our experience was handled in a professional manner. Thank you!
If I was able to give less than a 1 I would. Buyers Beware!! We were recommended to this place and thought we were in good hands until it was time for installation. We purchased 2 different kinds of granite when the installers arrived to our house the kitchen slab was cut incorrectly so they had to take it back. Our bathroom granite had imperfections that needed to be fixed and they were missing half the granite. Also, our newly painted walls were damaged by the installers. When we contacted the company we were assured it was all going to be taken care of and not to worry. The installers were told to take back all the granite. It took them 2 weeks to return with the granite. While installing the kitchen granite they somehow shifted our sink and caused a crack in the cabinet. Again, the company stated they will take care of everything. They sent out different installers to straighten the counters because they were not leveled. Also, the kitchen island was cut too short and we were basically told theres nothing they will do. On top of that we had the administrative lady tell us they will not cover any damages because its not their responsibility. And stated if we do not pay the balance they were going to put a lien on our house and sue us. I dont like to write bad reviews but this company surely doesnt do right by their customers.
Installation was quick and efficient and the installers were clearly very experienced. I can’t speak highly enough about Company Name, professional and efficient! Would highly recommend.
These guys are great. Theyre professional, polite, helpful and speedy. The price seems right, too. I also love that theyre great community members.
Outstanding Quality and Affordable. Delivered quality customer service and product. Had my beautiful counter tops in under 2 weeks from picking out my slab. The salesman John was friendly and helpful, along with making our business top priority and keeping us within our budget. The owner shook my hand and thanked me for choosing them for my granite, which I appreciate from any business owner. I will recommend this company first to any friends and family in need of quality granite.
Extremely impressed with all aspects of Countertops & More. They were high quality, fairly priced, and accommodating. End product was beautiful. We plan to use them again!
We are very happy with the installation. Liz was extremely patient and helpful. I made numerous trips to the store trying to decide on which slab of granite to select. Liz was always courteous and friendly. I never felt rushed into making a decision. Erik was accommodating in helping us to select a second matching slab needed to complete the job. I would recommend them highly.
I love my counter top. This company does an awesome job. I am happy I found them after 3 weeks of shopping all the other contractors and suppliers.
Great selection! Beautiful showroom. Very helpful knowledgeable staff. Was pleased from start to finish.I would highly recommend to all my friends and family.
Great Job!Great Price!Great Quality!Professional gentlemen with excellent communication.Emails & text messages regarding project always responded in timely manner. Start to finish job went smoothly. Thank you Countertops&More.
Our experience with Gina Carla was seamless. We had a picture of what type of granite we wanted, and she found it in their extensive inventory. They worked with our schedule to do the layout and the yard crew helped us get just the granites coloring where we wanted it. The installation was perfect. Edu is great with the layouts and install. We will use them again for our bathroom update!
Superior customer service, great experience, and phenomenal work. I cant say enough good things about Counter Tops and More. Their summer kitchens are by far the best option down here in Florida. Highly recommended
These guys are great. Theyre professional, polite, helpful and speedy. The price seems right, too. I also love that theyre great community members.
Counter tops installed the granite countertops throughout my home. They look amazing! Wes Francis helped me from start to finish and Im amazed to the extent he was more than willing to go to make sure everything was perfect!
Extremely impressed with all aspects of this company. They were high quality, fairly priced, and accommodating. End product was beautiful. We plan to use them again!