I bought my wedding dress and all the grooms/ bridal party attire from here. They did a wonderful job!
Only place I will go for special occasion dresses.Have been a satisfied customer since 2007.First went for daughters prom dress.Kathleen was amazing knowing just what would look perfect on her. She is as honest as they come,not just out to make a sale,but really wants clients to look their best. Returned for daughters Homecoming dress and another prom dress,mother of groom dress and now daughters wedding dress and mother of bride dress.
We ordered our dresses in 2019 in anticipation for the wedding to be in 2020. Then Covid hit and everything had to be pushed back a year, understandable. We thought everything was fine as the wedding date got closer. We set an appointment for alterations and went to try our dresses on so she could get the correct measurements. When it came to picking up the dresses and final fittings, Kathleen was extremely rude. Sleeves were supposed to be added to one of the dresses and one of the other dresses didn’t fit so she hand sewed it (mind you, she charged $200 for altering this one). You could see where she did the hand stitching and told us, “well it’s too late now to do anything so you’re just going to have to deal with it”. We wanted to shop small to support local businesses but boy did we make a mistake by coming here. Words of advice, don’t shop here.
We have been coming here for family weddings for 25 years. They are professional and friendly and make you feel like part of the family.
Katherine and Brian are the most amazing pair. Not only did I find the most beautiful wedding gown, my husband and his groomsmen were fitted at a affordable price with quality suits, and my bridesmaids and maid of honor dresses were on point too. Whether its a wedding or a elegant event, the dresses they have are unbelievably beautiful and affordable. I recommend everyone to Special Occasions Bridal House. Thank you so much..
Wonderful, intimate place to shop! Kathleen is wonderful!
I highly recommend anyone who is getting married to go see Brian and Kathleen. They could not have been more helpful! Picking out the bridesmaid dresses for my wedding was a no brainer. I went to every store and circled back to Special Occasions because their quality of dress had all other stores beat. Not only was their quality amazing, but they were so helpful with even my wedding dress! I have to tell you if you want people who truly care about your special day then go see Special Occasions today!!! They do not control when the bridesmaid dresses are shipped from the factory, but they do everything they can to stay connected and to always keep the Bride in the loop!! I am very happy with their services and recommend all newly engaged couples to go check them out. I had first gone to Special Occasions when I was in high school for one of my friends relatives wedding. I remembered how great we were treated and knew when my special day came that I would have to return. Thank you guys for running an awesome shop!!!!
I just got my wedding dress from here and it is absolutely beautiful. The owners are VERY personable and will go out of their way to help someone out! So excited for my big day, and I am SO HAPPY that I purchased my dress from this shop!!!!
When we first got there it was nice. The people are nice. However, ever since we paid for our dresses and walked out, its been nothing but a pain! We were promised that the dresses would be in by mid-June. It is now mid-July and the dresses came in 2 weeks ago HOWEVER! They did not pick up the dresses 2 weeks ago because they were closed on Friday, so they picked them up a week later! (WHAT?!) Were you not doing business Monday-Thursday as well??!! The wedding is 3 weeks away and they said they would ship them to us for free and although Ive asked them last Friday when the dresses would be in, they havent responded. It is now Tuesday afternoon.ABSOLUTELY THE WORST DRESS PLACE I HAVE EVER WORKED WITH!
Great experience. I remembered this Bridal House while driving near the New Haven/North Haven area and decided to give them a call to see if they could squeeze me in for an impromptu Bridal appointment. Fortunately for me they were finishing up with a previous guest and was able to accommodate my visit. While the wife, Kathleen, was finishing up with previous guest, Brian (the husband) took the time to assess my needs and give me a quick tour of their wedding dresses. Needless to say I was extremely impressed with this Bridal House. My wedding is planned for late August and I was getting concerned with the leadtime to order a dress. I provided my price budget and the look/style I felt best would suit me. When Kathleen became free, she immediately starting pulling out dresses for me to try (and most importantly did not waste my time nor theirs in trying to sell me something outside of my price range). I honestly believe Ive found my wedding dress. Kathleen suggested I take some time to sleep on it to make sure it was exactly what I wanted (no pressure). She also willngly offered to take pictures of me in the dresses so Id have visuals to review while making my decision. I will admit that the previous reviews posted regarding this store deterred me from trying out this location initially...Im very sorry to hear about their orders being delayed. My situation is a bit different as I will not need to order my wedding dress as the dress in the store fit like a glove and no alteration (other than a bustle) is needed. I can only hope that other customers will experience the quality of service I did on today. Thank you Brian and Kathleen...
Small, intimate bridal/formal shop in private home. Reasonable prices and very friendly experienced owners.
Special Occasions Bridal House said that they would have bridesmaids dresses to their shop by the end of June. The dresses are still not in and will not be in until Monday July 15. Due to this delay, I now require the dress to be shipped to me in order to get alterations done in time for the wedding (I have about 2 weeks to do this). Had the dress come in prior to the start of July, I had arrangements for pick up. Because of this delay, which Special Occasions says is not their fault, I requested they waive the shipping fee. This request was absurd to the shop and I was berated on the phone. Plain and simple, they said they would keep the dress (although they WOULD charge my card for the remaining balance) unless I paid for shipping or made other arrangements despite any inconvenience to me. The customer service is absolutely appalling and their treatment of me unacceptable.
My cousin and my sister both got everything they needed for there wedding from the dress to the girls dresses didnt have any problems at all love this place.
This lace was a complete nightmare! The lack of professionalism is disgusting!! When I went to pick up my braidesmaids dresses and explained how how professional she was she slammed the door on us! Do not go to this place!! Stay away!!
Awful experience that led to a very uncomfortable wedding day. I will never go back or recommend this place.
Awesome place and Catherine!