Needed a battery and went on web looking for hopefully a parts store that delivered. Saw NAPA did deliveries with no restrictions as to business or residential as long as 5 miles from store. Ordered battery on line on July 8 at about 10:30 AM. Was supposed to be same day delivery as was ordered in time. 8 P.M. came with no battery. Called little after 8:30 A.M. July 9 and was informed they do not deliver to residents. Informed them I was able to order it with no issues as to delivery via web. Web site gives or shows no restrictions as long as the 5 mile limit. He took my name and number and said the manager would call back. Manager called and apologized and said battery would be delivered in about an hour. Battery came and there was no issue. So I dont know if web site was/is wrong, store people do not know current policy or what. Received battery and back on road.

They have two people doing the job of one. Politely ask the person who just standing there if I could be helped and he tells me to wait as the other employee helps a customer. Parts counter is one of the easiest jobs in the world and they can’t even do that properly

I can call these folks up and ask for the craziest stuff, all they say is, how many you need. without a doubt the best parts-house in this world

You need it they got it! Even the know-how NAPA is known for when solving those pesky trouble issues with your internal combustion motor vehicle

Enjoy the quality of Napa auto parts but prices also seem a pretty large sum higher compared to o Reilly and auto zone. Typically any parts I get for my vehicle that I want to last a long time I get from Napa. I usually order online and do a pick up which is also convenient.

The service has came up. Keep on doing it right!

Everybody I deal with and on my own business excellent I dont know very knowledgeable in their job some OReilly saddens me because the way the people are that work day especially avenue

Not crowded on a Thursday afternoon. Got a new Legend battery for my 2006 Dodge Ram 1500. Previous Legend battery is still working after 9 yrs & 11 months, but is getting noticeably weaker on starting engine. I almost went for a $240+ Optima battery elsewhere, but NAPA battery prices brought me to my senses!

Very sleepy store. Always empty. (No people) but apparantly they store more at this napa than all the regular ones. They usually have all the harder to find parts kinda like their sub main warehouse.

Always has what Im looking for and the staff very knowledgeable..

Still on Hold. Need to hire another person. Finally got someone. Said they had 7 of the batteries I needed in stock. Drove 45 minutes to pickup the 4 I needed. Turned out to only have 1. I specifically asked for them to grab them and bring them to the front for me and they didnt even bother to call me to tell me their stock was so poorly counted.

Got their flyer in the mail, saw what I wanted, went to the store and got it. The store was busy but the staff was curtious, prompt and as always friendly and helpful.

Very helpful Had what I needed

They had the right part at a fair price.

Very Polite StaffHad What I Wanted

Nobody knows how to pick up the phone and not put you on hold for 30 min. And they are all slow

I wont EVER go back!! The last time I went to that store I was basically told by an employee that because I walk in the wrong direction that he thought I was trying to steal. Probably cause Im NOT A MAN or a 20 yr. Old in a mini skirt. This time I went in to use the $5 off for spending $100 on a BATTERY and WHAT DO YA KNOW, its NOT there. They can see where I bought my battery, but no $5. Go to OREILLYs, ESPECIALLY IF YOUR FEMALE!!!!!

Same price as their competitors but much better quality of parts. My go to parts place.

Napa seems to stock more parts for older cars than other stores, staff are helpful

Not capable of returning orders correctly. Forced to call return center and ship out personally. Horrible customer service.

The best quality auto parts

Ill just tell the wife that the parts for $80 instead of 20

They had the part I was looking for, unlike two branches of AutoZone which were out of stock.

Had exactly what I needed. Salesman didnt give up looking for the last security torque adapters. Awesome service!!!!

Horrible service. Offensive staff members, very judgemental upon customers appearance. Act as tho theyre too good to help customers they deem are not good enough to be shopping in the store. Overly rude without just cause.

Very good and very helpful

Good place for parts

Really very bad service.I visited the store in the morning and was the only shopper in the store on the beginning . I could not find the part I needed and nobody didnt even try to help me. When I found it, I got in first in line and waited 15 minutes in line. cashiers did anything but didnt serve me.they also didnt help other buyers either I broke down and left the store without buying the necessary part. when I was leaving the shops, I saw that the man standing behind me in the line also left the store without buying . He also didnt wanting to wait .I tried to remember the same bad service i have last time and I failed.

Finally expanded their smaller store into this location. More parts & tools, a lot more inventory. If they dont have it in-store, they can usually place an order for the costumer.

Fast service

They didnt have what I needed and normally dont. But my husband always finds great desls

If you need parts this is where you go

Really bad service waited 20 minutes in line, looking for clips to reattach exterior molding. Didnt even try to help me. Not happy!

Good knowledgeable service good price also no waiting.

Great experience! Service excellent and personable

I love going to the their I always get help with what ever Im working on its nice to know someone with a little Napa know how

No complaints. The young girl that helped me was nice and helpful. She even offered a box for my oil.

There lounges always seem to take a long time to move when your checking out or even asking for a part.

A tad pricier than Orileys and Auto Zone. All of the above mentioned Arturo parts stores have good customer service. They need to help the customer in front of them first and make the customer on the phone hold. I go where the availability is, the best price is a factor as well.

Beautiful big new place, and always have everything you need for your vehicle or if they dont have it they can do most orders same day.

Alex was very knowledgeable and helpfuledit.... Unfortunately 3 of the 6 motor mounts didnt fit and I had to go to another store pretty far to get em but whats done is done

Prices are affordable and they have really good parts available.

It was good I found exactly what I needed

After standing in line way to long. With part in my hand .got up to counter. Just to be told we do,t sale that here.try the Napa store on Northgate ..FN ridiculous

Always have that hard to find car part I need

😎 Trifecta !!!!Exceptional service and quality product ( fuel line hose purchase, to unite broken vacum line on 93 ZJ ); Which was competitively priced @ $ 1.60 per ft ).

Online and in-store inventory inaccurate. Call and have them visually check for parts b4 having your time wasted by driving to this location. Better yet, choose another store. This ones inventory is unorganized. Btw when you see they have the parts you need, order the parts online otherwise they charge extra once you arrive.

They carry nearly all mufflers, all types of bolts and gaskets, all your engine needs at lower and better quality than Autozone and OReilly. I love this place because it saved me from having a professional buy the part from me for a premium.

Always good service

The staff were really helpful with helping find the battery and parts for my vehicle! Going to this store next time I get car parts.

First rate service.

Im not one to leave a bad review but everytime I call this store Im put on hold for an average of 15-20 mins. As a business owner time is my worst enemy. My last and very last encounter will be today. COMMERCIAL ACCOUNTS BEWARE. Better off going to OReilly or Napa Riebes. They take care of their customers.

Place its good but the salesman, it was super slow, took me 30 minutes to get my part and we were only 2 persons in the store

Super helpful and knowledgeable staff.

Great staff and clean store. Lots of inventory. Easy to find.

Great Napa. Its hidden so its always empty from people. Great place to go

Manager was very helpful helped me find exactly what I needed and fast keep up the good work😀

Best wholesale parts store. Working with them over 5 years

Ask for Ales at the counter he was my save the day hero for sure!!!

Fast friendly service and eager to helpVery knowledgeable staff

Manager Wesleys awesome

Service is bad and the wait for service is horrible on weekends

Clean

No complaints about NAPA automotive parts.

Didnt go in

This is YOUR BEST CHOICE for QUALITY AUTO PARTS...PERIOD

Great service!

This store rocks the people are helpful and friendly. They really know their stuff !!

Might not have fgd mm;mmm;m

Will not support this place! As they are enforcing people to wear a mask. Wearing a mask is unsafe, and is a lie from the devil!

Ive been going here since high school cool people!

Very nice clean store, knowledgeable staff, Great parts and selection

This is the Mother store and in general the best counter persons.

Always get taken care of by Lawrence and he does a great job! Really cares about the customer

Great Service! Very professional and speedy!

Always has what I want and very helpful.

This place is horrible after they moved locations.Ive had several issues with this place, most recently I was put on hold for 15 min then I was asked what I wanted agin.When I asked to speak with the manager he was unapologetic and acted as if I was bothering him. I will be taking my business elsewhere.02/12/2017

Slowest service ever! This is the slowest place on the Earth!

Guy at the counter was amazing had part on hand

Clean fast friendly service

Large selection of products with a helpful and friendly staff.

The employees are friendly and very knowledgeable in what they do

Staff really nice and Helpful

Good place for hard to find parts, friendly staff...

Always have the parts I need but they never have the oil that is listed in the flier as on sale.

Parts with real old fashion service. NICE! Like my ole 70s parts house - almost.

Good place to find a part if you need it

Great store with excellent parts and great customer service

There was a line with 6 people and only one guy on the counter sorry places to be.

Huge store, convenient hours, very knowledgeable staff!

Convenient

Anthony at the North Highlands store is calling me back due to there having phone problems..I think that is awesome for him to do that...thanks very much Anthony..Tim weir

Opened exactly on time Friendly service

Napa auto parts is the most frustrating auto parts store there is. Who the heck in this time and age closes so early? Extend your hours. Get with the times! This is absolutely ridiculous!

Close place to my work.. get what I need here

Purchased starter fluid for a chainsaw worked great

Very helpful staff

They are friendly, knowledgeable, good quality parts.

Rude disrespectful cashier

Sam and Elaina is always a pleasure to deal with