I have had both my vehicles serviced by York Road Automotive. I would recommend York Road for any repair work needed

York Road Automotive has always been there to help and will never price gauge you. In fact, sometimes they will even help with a real quick fix. We took a ton of cars for details there and are very happy with the results. Chris is great to work with and they are reasonable in pricing. Thanks for great work and look forward to being back whenever we need your help!

Our family has been York Road Automotive customers for over a decade! They do great work quickly, and their staff is extremely friendly. The smiling doggo that greets you when you walk in is the best part!

Had rust repaired around the rear windscreen on my 14 Ford Cmax. Very reasonable price and repair was done properly. No cutting corners here! Car looks new! I will be recommending them to friends and family.

My car lost a battle with a light post and they were great! Their communication was exceptional and they made me feel confident in their knowledge and skills. When I got the car back, it was all clean inside and out. They were friendly and even had an adorable golden retriever to greet you upon entering.

Hands down the worst and most unprofessional car company I have ever worked with. Their staff is unbelievably rude and unorganized. Misplacing checks and holding my car for THREE DAYS before ever starting any work due to a missing estimate. Which they could have gotten from the insurance agency, but instead involved me. If I could give this place 0 stars I would. I will never recommend this company to anybody and will never be going back.

Rachel is super helpful and they do quality work

I couldnt be happier with the service I received at York Road Automotive. Chris was a pleasure to work with, and the work they did for me was amazing.

Great service....great people. Extremely happy with the detailing service I received. My truck looks new again!

I do not live in Ohio, but had a car injury in my travels. So my insurance co recommended this place as a member of their network. They knew I had planned travel to leave the State. They were fast, and did good work. When there was a challenge with a replaced part, it was quickly resolved. I received great customer service and it is a joy of be greeted by Zeek, the dog, when you enter. Zeek is the sweetest and smiles at you...literally. Recommend!

Picked up my car today. Looks great! And they returned it cleaner inside and out!

Amazing collision repair. The service was outstanding. I would definitely return and recommend!

I cannot say enough about Chris, Tony, and all the great people at York Road Automotive. Ive not had the best luck with my vehicles, and they always do impeccable work. I picked my car up today and not only did it look brand new on the outside, but it looked and smelled brand new inside as well! Seriously, it looked like it did the day I bought it. Thank you to everyone at York Road Automotive for doing such outstanding work! You have a customer for years to come. Whenever I have a problem, I know where Im going. Definitely recommended!

Total Class Operation!!! Excellent Quality Work At Very A Very Reasonable Price!!! I Had Some Paint Work Done To My BMW And I was Completely Blown away..........They Even Washed it!! Look No Further!!!

I’m very very pleased with the whole experience. They did an amazing job fixing my Jeep that was hit by a deer. Everyone is extremely nice and knowledgeable.

They do great work at a great fair price and will deal with the insurance and rental car companies for you. Been going here for over a decade and will continue coming. Highly recommend

Replaced a side mirror on the chevy. Always a pleasure to do business here. Personable, efficient, fast and good quality work. Thanks again always a good experience

Wonderfully pleasant staff. It starts with a cheery receptionist, continues with a customer oriented service technician who genuinely seeks to ensure your satisfaction and willing to work with your desires. I had an accident with my work car this past winter which had to be repaired out-of-pocket. Tony was willing to meet my request that the car needed to look good but not the added expense of replacing graphics. I got the car back looking factory fresh and within the agreed budget. The turn around time on the repair was surprisingly quick. I couldnt be happier! And when youre ready to pick up your car, they bring it to the front door.I recommend having them do your repair. Youll receive exceptional quality, piece of mind with the information you receive during the repair, and a pleasant experience.

This work was great and the price was very reasonable.

Chris and Tanya run the absolute best shop in all of Ohio. This is the 3rd time / car I have called Tanya for and I have never been more pleased with everything.

Unfortunately Ive had more need for a body shop in recent days than I would like. That said every repair had been done in a timely manner and well done. No shoddy work with blemishes reminding me of the past. All seams are well matched and even the silver paint is matched. This is the best shop I have used and certainly will return if fate gives me reason.

Chris and his team did a great job repairing my car back to new.

Absolutely awesome! Tony made sure everything was to the T with getting my car back to where it used to be. And even more happy when I seen the results! Not only did my car come back fixed but in my opinion came back looking better. They vacuumed out the inside, washed the outside, mounted my front license plate thats been needing done for a while now, and fixed my antenna that a car wash broke off. All at no extra charge to me. And not only do they give candy to you THEY HAVE THE SWEETEST OFFICE DOG EVER! THAT SMILES AT YOU!!! THAT alone deserves 5 stars. Always, always perfect. Highly recommend!!! Never ever had a problem and will always go to them

Best body shop I have ever used.Will not trust anyone else with my cars.

My car was fixed several days ahead of schedule. They took the car back to factory-perfect quality. Everyone I spoke with was very kind! Cannot recommend this place enough.Note: the owners bring their dog to work often. Hes a very sweet boy who loves being pet and is very chill! But if you have a dog allergy or a young child who may be scared of dogs, I suggest calling ahead to see if the dog is there that day.

Excellent job repairing our car. Done on time as promised and came out very clean, inside & out. Will definitely use you again and will recommend you to all my friends. Thanks

Have always had my autos body work done by Bill and the gang at York Road. They do excellent work and always back it up if theres anything issue. I have been a customer for over 30years

The York Road Automotive team did a great job repairing my truck! Everyone I dealt with was very personable and the truck looks great. I was pleasantly surprised how fast they were able to complete the repairs as well. Hopefully, I wont need any future repairs, but if I do, I will use York Road Automotive!

Professional, very professional. Tony and the staff handled everything for me including talking to the insurance adjuster, getting a rental car and doing the repairs perfectly and on time as promised. And when the car was done it was detailed. Thank you guys for a great experience!

I was rear ended by an uninsured motorist and took my car here. I met with Chris and found him to be honest and extremely helpful. I’m not finished with the process yet, but I am very grateful that I came here first. Highly recommend!

Other parties insurance reccomended this York Road Auto, because it was in their network of repair shops and I am so glad I took my car here. Awesome and friendly staff, an adorable k-9 greeter and the turn around to get my car fixed and back to me was super fast. They even buffed out some minor scratches for me that were not from the accident I was involved in. The work was superior and they even cleaned the inside. I hope I do not need any auto body work in the future, but if I do, I am deff taking my car there.

Excellent service. A few weeks after repairing the front end we started having a loud noise from the AC blower. They said, come right in. Discovered it was a napkin that had fallen inside the dash from the glove compartment! They had that fixed in five minutes. No charge of course. Zeke the dog/mascot also gives a warm welcome. I would for sure go back here again, very personal service.

Absolutely the best service from a body shop that I have ever had. They went out of there way to make my experience a great one. Chris did a fantastic job explaining everything. I highly recommend them

They went above and beyond to be friendly, helpful, and efficient. Car issues are a pain, and York Road Auto made things super convenient for me. This was above-average customer service, and my car looks great! Very impressed.

My dad was on the horns of dilemma this morning, thought he needed new hinges on the side door of his 03 GMC Savannah work van. However, with a little bit of grease, York Road Automotive was able to fix my dads side door, and he was on his way. He left here at about 8:30 this morning and was back by 10 after 9, as there were at least 6 people working on his van at once. Thank you to Bill, Chris, Rachel, John, and everyone else at York Road Automotive, especially the guy with the cool hair that happened to have a grease gun to do the side hinge pins. You guys rock. Thanks again. 5 stars.

Best body shop in the CLE!!!

Great service job well done,friendly people helping you with knowledge of what to do. they explain to you what has to be done and how it will be done

This company is one of the best made me feel comfortable and treated me like family!!!!!! A1 customer service from start to finish and my car is back to normal!

Crazy expensive. I felt handled and manipulated. Sales- sales-sales. They must be pressured to create sales. I went to CarStar, it was great and half the cost.

The best auto Body Repair Shop Ive dealt wit. The owners are friendly and the work is excellent.

My car was supposed to be towed here Monday July 10th. I received a call from the girl at the front desk saying they received my order from my insurance company but told me the car wasnt there yet so I called my insurance company to have the car towed there and it was towed by the end of the day. Tuesday comes and my car wasnt checked until right before they closed even though I received an email from Taylor saying shed have an answer for me soon and that was at 2:49 pm. So I called before they closed around 5 & Taylor told me Chris was looking at the car and would get a call before they closed. He called around 5:15 & said I needed a new tie rod which would cost $271 and needed to wait for the part to come in tomorrow, Wednesday and told me hed call me if anything else arose with my car that needed fixed I said ok. Well Wednesday comes and I dont hear anything all day so I call before they close around 5 once again because at this point no one has contacted me. Taylor answers the phone and tells me my car is at another shop down the road? She said shed call me back in 10 and didnt so I called the shop. Chris told me it needed an alignment and he had to have another shop do it because he cant do alignments. I then asked if my car should be done tomorrow, Thursday so then he was rude and said As we discussed if your car needs anything else Ill call and let you know. But he couldnt even call to tell me my car was going to another shop and needed an alignment? So Thursday comes and I finally get my first call from the place and get a voicemail from Chris saying the other shop said I needed another tie rod fixed which I dont know why he didnt find that out when he examined my car Tuesday but nonetheless tells me to call him back so that he knows I received his voicemail. So I called and told him my name and he said which car is this again? So I told him. He seemed surprised I called him even though he said to but pretty much just restated what he said in the voicemail. At this point I let him know that I didnt appreciate not having any contact and people not calling back when they should and how I dont appreciate my car being taken to another shop without notice especially when he said he would contact me if anything else came up. That is when he raised his voice at me and said Im calling up there every hour and sorry your car dont get done the day you bring it in! Is what he yelled and I said its not even about that. Its about not knowing anything and the lack of professionalism. I asked if he was the manager and turns out hes the owner which is even worse. Then he proceeded to say were done hes going to tell the other shop not to fix my car and I can just come get it! I said were done because Im telling you theres a lack of communication? He was completely belligerent with me then got quiet on the phone and wouldnt say anything like a child then said so what do you want me to do? I said I need my car fixed let me know when its done. So later I get a voicemail that its fixed and it cost $409 which would have been nice to know ahead of time. My relatives pick up the car and when they say which one theyre like ohhhh that car as if we were the problem. My relative goes to pay and Chris asks how its getting paid and my relative said credit card and hes like theres a fee if you use your credit card and my relative didnt understand why and he said well thats just life. The sad part is this is a selective service my insurance company referred me to but I have definitely informed them of the situation as well.

Staff very helpful and I am very pleased with the repair work on my car.

Nice People

Very professional, extremely clean for a body shop, knowledgeable staff and a pleasure to do business with.

This place has been the only amazing part of a horrible ordeal. My car was tboned, they had it fixed as quickly as possible, it looked great. Due to my insurance, though, they had to use a used cardoor and because of that the locking mech became stuck. They came out and towed my car, organised a rental car for me and took care of it all over again. My car has been great ever since and these people are just all around awesome.

They do great work!

The car looks brand new!

Honest fast work.