Very customer focused and reliable company. Have bought 3 scag mowers over 16 years and landscaping supplies and equipment repairs. Hard to find honest and trustworthy businesses like this anymore. Highly recommended for all of your power equipment needs. Keep up the good work! Joe

Rare is the time these days that you can walk into a store and be greeted by not only friendly staff, but staff who are knowledgeable and not trying to upsell just for the sake of making more money. I went in to buy a Stihl saw and string trimmer -- and thats what I got. I was prepared to spend more for models that I thought I needed, but the salesman talked me out of a more expensive battery powered trimmer because it wouldnt work for trimming around all the trees I have, without many extra batteries. Ill be back soon for a Scag zero-turn mower.

NRPE is a big power equipment shop with a small, hometown feel. I recently stopped there for service on something as small as an edger. The entire staff was friendly and knowledgeable. They didnt make me feel like my small problem was wasting their time; they were, in fact, very engaged and fixed my issue in under 15 minutes. They are now my new go-to place for equipment and issues; AND, Ive already told two friends about my great experience.

Honest great people. Thank you for many wonderful years.

Fast, friendly, and knowledgeable in getting me the Stihl parts I needed.Nice selection of products in store.

NRPE is always professional and very helpful. I really like that they make you feel like they sincerely want to help vs making you feel like youre bothering them like some of the other equipment stores in the area. Great guys and very knowledgeable about the equipment. Than you!

I had a great experience here! Good service good folks. They had the parts I needed for repairs to my Scag. No issues, they seem reasonable in price and the equipment is top notch.

Wonderful professional customer service A+

Excellent people products and service every time

Just picked up our 3200 psi power washer with Antony G. Wonderful doing business with NRPE.

Top notch customer service! They stand behind their products! Very responsive, knowledge, and helpful!!!

First time customer, was knowledgeable about their product line, didnt up sell me on anything just explained the features and let me decide on my own. Assembled and started my new tool prior to selling it to me to make sure what their selling works. Would definitely recommend.

Norms the man!

Always helpful! Very knowledgeable! They completely understand that a purchase of any product is an investment and they see that you get the greatest amount for your investment and also back it up with outstanding service. We have a wide array of their Stihl products including their fantastic all electric versions-wow!!! We also have a Scag mower which is second to none. As a homeowner, we want to minimize the time we have to maintain the place. North Royalton Power Equipment, Mr. Joe Lally and staff make that goal possible and feasible!

Always great deals. I got all my boss plows from them in the past

The salesmen are very helpful and knowledgeable. They also have great products.

Great service, knowledgeable parts & Scag people, have a ton of parts on hand & able to work with you. Not sure working on Stihl chainsaws tho, told me he adjusted carburetor?? For some reason??- not the issue; hasnt ran right sense. We reset it at home- found screws out of whack- good now

Awesome place! Good people. Great service.

Very good staff. I appreciate the experience and expertise they provide.

Went there yesterday to find problem with my Boss plow and couldnt get there til Just before closing, but they were very professional, courteous and fixed my problem with a very reasonable price as well !!! They had to stay over to finish my truck and I am so grateful for them !!! They made me feel welcome and not a bother !! Great guys ! I am from 45 minutes away, but i will be coming here for my service from now on ! Thanks again Mike, Joe and staff !!!Dave Poulos, Owner - D & T Lawncare

Fine place for repairs, I would not purchase anything from them though. Shop around.

1 hours to unload a truck

My son and i started a small lawn care business in Cleveland Ohio called - Knock Out Lawn Care In Cleveland- and heard of NRPE and wanted to check them out. We got there on a Sat as the last person (Joe) was walking out the door and locking up. His name was Joe Lally and Ive NEVER had such good customer care and curtasy shown to me as he did that day.Even though he was locking the door he decided to let us in and show us MANY things and talk to us about various pluses and minuses of various equipment. Not once did he try to push us to buy anything, he just took lots of time (his off time) to help us be more informed of our possibilities. He went WAAAAAY ABOVE AND BEYOND in showing us the pluses and minuses of various models that when the time is right and we actually have the money i WILL BE BACK. No need to even look anywhere else even if thier price was lower. Customer service got a new spokesperson in Joe Lally at NRPE !

Great place to get your lawn mower repairs

Great store with all the parts & help you need.

Best website ever

Very friendly staff, Quick Service, great atmosphere.. quality every time

Super knowledgable and helpful.

Professional, helpful staff. Clean area.

Very knowledgeable staff.

Great customer experience!!

Very helpful and friendly

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