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Verizon Authorized Retailer - TCC
1870 N State St, North Vernon, IN 47265, United States
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Verizon Authorized Retailer - TCC
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Ca
Review №1

Madison B was phenomenal to work with! I stopped in several times for help. Each and every time she was friendly and went out of her way to help me make the best decisions. She was extremely knowledgeable and more importantly so very kind! I would highly recommend stopping in for any of your technology needs!

He
Review №2

Hayden, nate, and both Dylan were all knowledgeable and good. Even though I had to wait a few min, they still acknowledged that I was there. You need to keep those 4.

No
Review №3

My phone wasn’t working correctly after a download install. I took my phone in and spoke with Hayden. He was such a great help! I ended up having to get a newer phone and he made the entire thing so easy! I will definitely be back to this location the next time I have any question or problems.

Ch
Review №4

Madi was helpful! Love my s21 ultra

Th
Review №5

Thanks for being awesome! You have to keep emplyeess like Madi!!!

Ba
Review №6

I dropped my phone and couldnt get it to turn on. Madi tried her hardest to get my stuff transfered for me and was able to get me into a new phone same day. Thank you for the quick help...

To
Review №7

Madison got me all squared away with no problems

Ro
Review №8

I came into change carriers from XFINITY to Verizon, there was a problem on XFINITY side and Sales Rep Hayden was a huge help. Hayden went above and beyond to assist me. Thank you Verizon for hiring such amazing employees!

Cy
Review №9

Madison helped me add an Apple Watch to my account today. She was FANTASTIC! so knowledgeable about the products and made me feel like she was so genuine, none of those typical salesperson vibes. She got me taken care of in less than 5 minutes and I got to continue my busy morning. Love to see such wonderful employees and Madison is truly the best!

Br
Review №10

Madison did an outstanding job assisting us with all of our questions and upgrade needs. She went above and beyond and was extremely kind. I highly recommend working with her. Best customer service we have had in a long time.

Jo
Review №11

Ben and Nik did a fantastic job helping my wife and I upgrade our phones. They went above and beyond, we’re very courteous and even stayed over an hour late to make sure everything worked correctly. Go see them for your phone needs!

Er
Review №12

Madison always helps upgrade our business phones and she has done great

An
Review №13

Thank you Madison for all your help today. Im sure my husband and I will be tech savy by nights end. Thanks again.

Re
Review №14

Madison B helped me upgrade a couple phones on my account and did great!

Ta
Review №15

Madison is very knowledgeable about the product and kind we will always see her !!!

Kr
Review №16

Madison was GREAT! Great multi-tasker, quick and knowledgeable, she made the process of upgrading our phones so painless. Thank you!!

Na
Review №17

Started my inquiry by phone. Drove to the store while we talked and got my purchase started. Fast. Friendly. Listened to my concerns. Made suggestions. Great customer service Hayden!

Wa
Review №18

Madison and Hayden helped me lots I had a great experience

Ka
Review №19

Madison and Dylan were so helpful in getting my new Samsung phone

Do
Review №20

Worst customer service they never want to help with a problem their answer.for everything is selling you a new phone

Is
Review №21

Just got done there and Noah did an amazing job on getting the best deal for my mother and I. I come back to pick up my iphone 12 mini within a couple days. Noah did an amazing job making us feel welcome through small talk while setting us up quickly. I would highly recommend talking to Noah at the store!

Ti
Review №22

Updgraded with Madison thank you it was simple and I love my phone

An
Review №23

Madison is helpful and very kind!

Ca
Review №24

Madison was great helping me get a new phone

Pa
Review №25

We went in to purchase a new phone and dealt with Madi. She went above and beyond to help my daughter with her purchase. Made many suggestions which were very helpful. She was a huge help and a great asset to your company.

Sa
Review №26

Went in to get new phones and switch from T-Mobile and had amazing service! Mike was the store member who helped my mom and I out. He did a wonderful job outlining all the deals they were having and payment and data plans. Explained how much we could save by using their new Verizon credit card and was just overall very charming. Other store member, Gavin, was also very professional. Thank you guys! Happy to come back to this location for any of our questions or needs.

Sh
Review №27

Madison B did awesome thanks

Ga
Review №28

Madison helped me upgrade and did great thank you

Wh
Review №29

Blair was absolutely amazing. Her customer service was above and beyond my expectations, which is increasingly rare these days. She thoroughly explained everything, helped my teenage son with his phone, and saved us money on our monthly phone bill. I will definitely be back. Thank you, Blair for the amazing service and for taking the time to walk through everything thoroughly today!

Cl
Review №30

I worked with Madison she was extremely helpful and nice. Answered all my questions.

br
Review №31

Madison is so awesome!

De
Review №32

The employees really took their time and helped me get a new phone Madison was who helped me

Al
Review №33

Quisha was the WORSE representation of tcc I have experienced. As a former employee, I knew more than she did. Then I asked specific questions, she became defensive and then 100% rude. Would not listen, only talk over my wife and I. We walked out because of how she treated us, she even asked my 4 year daughter if she had kids. (Who says that??!!) Do not got to this store. We were looking for a phone for my 9 yr son. And she was pushing us to add a line so she could get commission. Dont trust tcc, I actually just got paid from a lawsuit against them. Do not trust them.

Am
Review №34

She was amazing, ever so helpful and helped me so much. Got a new phone and a great deal. Will definitely be going back!!

Ro
Review №35

Thank u madison fo r helpi n g me

Sa
Review №36

Went in for apple watches and had awesome customer service with Mikeal. He made sure I was comfortable with my new watch before leaving. Definitely recommend him!

Ja
Review №37

Little wait but not too long. They got her all set up.

Sa
Review №38

Mike and Blair were super helpful and great at answering all my questions. Highly recommend going there to see Mike and Blair for anything I need!

Me
Review №39

Madison was amazing to work with!! Very helpful and made the experience fun.

Li
Review №40

Madison was very knowledgeable about the phones and got everything transfered for me

Ma
Review №41

Sydney was so professional and PERSONABLE. She listened, she heard me, and mostly she actually HELPED me. Wish I could give 10 stars! Need more people like her who care!

Me
Review №42

Mikeal was very helpful with getting my son a new phone.

Na
Review №43

Mike was very helpful and explained things so I could understand. I appreciate his time and patience with me. It was very much appreciated.

Am
Review №44

Michelle James was extremely helpful. We were promptly helped and our experience was effortless. She answered all our questions and we were in and out with 2 new phones in record time.

Am
Review №45

Mikeal, was amazing and helped us out with everything that we needed!

Sh
Review №46

Yay! Made the switch to Verizon Wireless from t mobile today!!! So excited that I did! Service was great and Mikeal was fantastic with helping get me all set up! Ready to start saving!!!! Thanks!

Be
Review №47

Stop my robo calls. Fast, friendly service

er
Review №48

Gavin was the absolute best. We got everything we wanted. Blair was amazing as well. Recommend them for all your Verizon needs

Jo
Review №49

Came in looking for my first smartphone and Madison and the other associates were great

Pa
Review №50

Madi was amazing. Very knowledgeable and friendly. Couldn’t have done this without her. She knows her stuff.

Ni
Review №51

Visit was quick and easy Madison was great she made it look so simple setting up my phone

Jo
Review №52

I was helped by madison when I was getting a new phone. She showed me how to use my new a51 and made it a very easy and painless process

Ja
Review №53

I went into the store wanting to order a new phone as a surprise gift. I asked them to make sure notifications were sent only to me and was reassured that they would be. Right after I placed my order, sure enough both numbers on my account were notified. :( I decided ok no big deal. Then when I go to pick up my new phone I ended up waiting for around 30-45 minutes due to technical issues. Again decided no big deal. I asked the rep to make sure that it was not going to cut off the phone it was replacing, again was reassured that it wouldn’t until I opened and activated the new device. Shortly after leaving, the other person called from his office saying that his phone was not working... I checked my account and sure enough they deactivated his device. I called this location to try and get it resolved because he works out of town and needs a phone, all they could tell me is that “well that shouldn’t of happened” and offered no further assistance, like I didn’t already know that. I was able to call Verizon themselves and get it resolved. I was just very disappointed...I would recommend just going to an actual Verizon store, I have never had issues when dealing with them directly.

An
Review №54

Thank you Madison! You are awesome

Ra
Review №55

Blair was excellent and very helpful if she lived closer to our business I would offer her.a job

Ma
Review №56

Very nice stayed over just to finish my sale and helped me with every question I had I had a very good experience

Sh
Review №57

Sydney was great. She spent over an hour with me showing me how to use my galaxy phone and watch.

Ri
Review №58

‘Maxi done a great job helping me. Thank you bunches for having her in our office.

Ca
Review №59

I love my new S20 FE thank you Madison

Ke
Review №60

Ive got to say I had a horrible 3 hour visit to this Verizon dealer yesterday. It seems like no one knows how to fix a problem when faced with one. They just call a customer service line, which is answered by someone else thats horrible at their job. Not satisfied at all.

Mi
Review №61

Sydney had helped out with choosing a new phone that would fit my needs. She had made everything go smoothly even when the system had a glitch.

Ja
Review №62

We went to the Verizon store for the back pack give away. Sydney was very nice, professional and helpful. We need more people like Sydney in this world!!!! Thanks again Sydney!!!!

Ta
Review №63

Sydney was awesome to work with! She was very personable and helpful and made the transition of switching phones very seamless.

Th
Review №64

Lance helped me through my issues like they werent even a problem. He was so kind and patient and even offered me a free tablet. Big thumbs up

Be
Review №65

The sale rep. Went above all to take care of my phone. She was alsome. Her name was Blair

Da
Review №66

Madison helped me get a new phone and set it up for me with the help of some other employees. Great experience .

Au
Review №67

Gavin was very helpful, good price, nice and professional staff

Mi
Review №68

Madison was very helpful and made it easy to upgrade

Pa
Review №69

Madison was very helpful and set up my phone up with ease

Ju
Review №70

Madison was so kind

Ch
Review №71

Michael and Samantha were excellent in helping me set up my new phone. If you want to go into a Verizon location and not feel like a Salesman is pressuring you for commission, you need to stop here. They definitely know their stuff. I highly recommend this location

Ay
Review №72

Madison and Blair was awesome, very knowledgeable on the products, thank you for hiring them,please keep them here in our North Vernon store!!!!!

Gr
Review №73

Madison B. Did good

be
Review №74

Sydney and Mike did a great job, very professional, and very good people! Keep them and give them a raise!

La
Review №75

Madison was very helpful setting up my new account

Ch
Review №76

Helpful employees, had customers go back outside for their masks

Br
Review №77

Lance was awesome! Super energetic and fun to work with. Thanks for making my upgrade easy and fun today!

Sh
Review №78

What an amazing team that goes above and beyond to provide superior customer service... each and every time!!! Mike is a rockstar!!!

Aa
Review №79

With seemingly endless IT issues with out account as well as devices our sales man Gavin went way above and beyond what was expected to help us resolve our issues. P.S. store associates should have a direct tech/service line rather than having to use the standard CS Line. Great clean store with positive attitude the store manager Michelle was also extremely helpful.

Ed
Review №80

Madison is the bomb.com !!!!

Ja
Review №81

Blair is awesome. Saved my terrible Morning!Thank you!

Sh
Review №82

Gavin the customer service store rep in North Vernon was so helpful and knowledgeable with setting me up with my new LG V60 ThinQ phone. Thank you Gavin.😄

Re
Review №83

Hayden was extremely helpful.

Bu
Review №84

Stopped in to look for a new phone. Staff was very nice and helpful!!

Ke
Review №85

Madi was nice thank you

Pe
Review №86

Thank you Madison for setting up my phone

Wi
Review №87

Mike was extremely helpful he help me out in every way

La
Review №88

Blair did amazing job would go back again for more stuff

Ph
Review №89

Mike, from North Vernon Indiana Verizon store has helped me on 3 different acasions with my phone issues. He is very knowledgeable and fixed my problem in quick fashion. Thanks Mike!

Jo
Review №90

Thank you Madison for helping me

Kr
Review №91

Madison was amazing very helpful, polite and professional

Te
Review №92

Mike was absolutely Amazing! Very helpful & informative! A great experience!!

Wa
Review №93

Great customer service thanks Madison

co
Review №94

Lance was the most entertaining sales person Ive ever met and he is so knowledgeable. Id reccomend him to anyone

Ma
Review №95

Fantastic!! Mikeal helped with everything we needed!!

Cr
Review №96

Went from s7 to s21 Madison helped me

ka
Review №97

Jayden helped me out with my bill, and walked me through the my version app and explained everything very clearly and was a great help.

Te
Review №98

This place in incredible with is customer service !!! I always leave there feeling like all my questions have been answered. There is a girl there that has expert level knowledge on all phones! I didnt catch her name but she has red hair and gives amazing tips!

Ha
Review №99

Service was excellent and well explained. The man handling my order with me and my dad was very nice and seemed to enjoy his job. Would go back again.

la
Review №100

Gavin is the best employee ive ever seen at any phone place not only is he really helpful but hes also cool and funny

Information
25 Photos
100 Comments
4.5 Rating
  • Address:1870 N State St, North Vernon, IN 47265, United States
  • Site:https://locations.tccrocks.com/in/north-vernon/1870-north-state-street.html?y_source=1_MzIzMjM3NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 812-346-4593
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:9AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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