I went to return an item I didnt need and did not have the receipt.I approached the counter and asked (I believe Jacki was her name, blonde hair) if I could return my item without a receipt. She said no considering the return policy. Which was completely okay with me.What upset me was her lack of professionalism, and extremely rude service. She clearly thought I stole the item. She asked several times why I did not want the item before looking up my rewards card. I had to ask her to look it up. I wasnt sure if I had signed up when I made the purchase 2-3 weeks ago. Turns out I didnt have a rewards card. She became increasingly frustrated with me after that. For having to do her job. And honestly who remembers all the rewards they sign up for? She asked 4 times why I did not want the product. I told her the same answer each time, I didnt need it. Simple. Each time she asked why I was returning it she rolled her eyes as if she didnt believe me. Then she asked if I had the bag for it. If I didnt have the receipt what makes you think I have the bag? Besides, the product was unopened and in perfect condition. She asked a 5th and final time why I was returning the item and I said, I got a new apartment and bought it and I dont need it. Returning unwanted items is common in retail. Also, what if the reason was more sensitive? I actually needed the money for groceries but why tell her that when she didnt begin the transaction with care? She showed zero enthusiasm during the transaction. It took 5 minutes of her questioning me before she finally gave me an $11 store credit.So I bought 5 food items and checked out. This time with a different cashier. I unfortunately dont remember her name. Dark hair. But she was actually extremely nice and helpful. I was carrying a little more than I could handle and she helped me set down the items on the counter. Wished me a good day after the transaction. I received nothing of that nature from the previous worker.Show some compassion. You have no idea what people are going through. I should not have had to experience that much turmoil and embarrassment over $20, 3-cube nested wall shelves.

Always find more than I need. Store is very clean. Good customer service.

Big selection. Helpful staff (at least who i talked to was). And pretty decent deals

Went to 3 different stores that were advertising a specific patio table ALL stores to still have the product on display but not in stock. If you no longer have the merchandise, take it off of display

They store itself was nice, they remodeled and have new items, even some clothing, but the employees that were working this day lack customer service skills.

Nice clean store. Very nice furniture if your looking fir a new Couch..also their home items...towels, pictures, kitchen items and even have groceries. Love Big Lots!

Love their outdoor patio furniture selection a gazebos.Great prices

Steve in the furniture department was extremely helpful. Made our return process nice and easy.

Its all right it aint like the old Big lots

The furniture here is of a surprisingly good quality. The dining room set we got is a sturdy, all wood construction and is stained and sealed for every day use. You can buy the set of the table, 2 chairs, and a bench, or mix and match. We ended up getting 2 benches, 2 chairs, and of course the table. They have a 90 same as cash lease, but you have to be approved for this. All in all, a real nice dining room set that looks to last a real long time. We will definitely be back for other items in the future.

Good big lots! But gps directions sent me to movie theater across the parking no biggie for a driver but is almost a quarter mile for a walker

In and out Courteous efficient cashiers 😊

Was looking for a couch set....no couch sets in any big lots in pa lol

Good stuff at reasonable price

I will never return to this big lots nor will I ever recommend buying furniture from this location. My experience was a nightmare. I specifically came to this location even though it’s not close to me because they were the only ones that had the couch that I wanted. When we went to pick up our couch they gave us the wrong one and when we went to exchange it for the correct couch they no longer had it in stock and gave us the floor model. When we got home and unwrapped it, it was completely destroyed. There was a good bit of rips and tears. The manager Steve said he would replace it for us. Well fast forward to 3 months later and they still did nothing about it and gave us every excuse in the book as to why we couldn’t get it. Finally we went there and picked out a whole different couch. When we went to pick that one up there was no body even working in the furniture section. Every single employee was rude and nasty to us. We had to load the couch ourselves and they wouldn’t even open the garage doors for us to get it. The one lady was nasty to me because I wanted to double check to make sure it was the correct couch before loading it. They made buying furniture for my first home an absolute nightmare.

Nice place, bought a box spring and the staff was AWESOME!! Found out that I couldnt get the box spring up my stairs, so I had to take it back. They gave me NO HASSLE, and I was honest about the scuffs on the spring. I will go back, cause my next purchase is a couch!!

Cash register operator was very pleasant

I have shopped there many times and this visit was no exception. I like the new layout since the store was remodeled. Staff is always helpful and friendly. Recommended business. :)

Kathy is WONDERFUL. She was helping with furniture and went above and beyond. So thankful for her help during this stressful process of moving.Always ask for Kathy!

I’m disappointed for the customer service experience I received today.... I was looking to buy furniture on hand. I went to ask for help and everyone on the floor didn’t want or act like they can’t help me..... I then ask for a manager but was told she was in the back..... unsure why they couldn’t get her to help me..... but I felt like this was VERY unprofessional.... not sure why 3 to 4 people are scheduled and no one knows what’s going on or willing to help..... I walked out the store very upset and disappointed..... I will not return to this store I will spend my money ELSEWHERE!!!!!! I refuse to beg for help..... this is a customer service job but to be honest THERE IS NOT CUSTOMER SERVICE......

If your buying furniture, always talk to the manager if you want correct info

I bought a sectional couch here, its the bonded leather. I only had 1 concern and 1 question, Will it crack or peel? The sales person said hes never had a single complaint but of I wanted total piece of mind I could pay extra for a warranty that will cover everything no matter what happens. I paid extra thinking that the couch will be good for at least 3 years. 10 months later ot start cracking, I have no children or company only 2 adults. I called the warranty people and was told they dont cover cracking or peeling. Now its a mess at only 2 years old, Ill NEVER EVER buy bonded leather at Big Lots or any furniture from them again!!!!

Nice since the renovation, prices are up though.Not thrilled will the clothing sections, doesnt seem to fit with the store

Had a good selection of christmas stuff and had exactly what I needed at the time. Didnt have to go no where else.

I shop Big Lots alot. Good prices good place to get house hold stuff. Great rewards program.

Nice place to shop.

Good place for small appliances and home goods.

Redesigned inside. Very nice. More open. Nice furniture section. Great prices. Friendly staff. Ill be going back after the holidays to get a new couch for my game room! Thanks!

Find everything I am there for. Clean and friendly store!! Great prices!

Every time I visit Big Lots it feels kind of random. This wasnt the exception. The store layout doesnt feel organized, in comparison to other big chain stores. I got a good deal on pillows though.

Got couches from here was told they were in when I went to go get them they were not there have been getting the run around for the past 8 weeks !!! Told me 3 weeks ago they would make sure to have them in, in two weeks still getting the run around if I didn’t already pay for them I would stop dealing with these fools !!

This Big Lots is so far my favourite I have been to! Its been remodeled on the inside and is now better organized I think. Their food section seems smaller but actually has a good variety and still has awesome value. They always have good deals on house decorations be it seasonal or year round and offer a good selection of furniture, which now is nicely presented in the middle of store like a show room lol. The staff here is pretty good most days, usually apt with saying hello or welcome as you enter the store. Overall Id give it a solid 4/5 stars as an all around store!

The store was very clean and organized. I went at around 1030 am so it possible a night crew or early morning crew stocked and cleaned. It is the day before Easter so the selection for what I was looking for was pretty much gone (my fault) last minute. They had plenty of other stuff I can always fine something or a good deal in this Big Lots. I dont give 5 stars cause I feel no one even a store in perfect. My cashier was very pleasant and that was a great way to leave the store 😊 the final transaction being one thing the customer remembers about the shopping experience.

I like Big Lots I find they have good products for lower prices. However they did take out the greeting cards and stationary office section from the stores. It looks like they are more or less turning into a furniture store.

Bought new furniture, very good quality and great prices!

Store newly renovated and prices were sky high on chinese junk throughout the store. When did big lots turn into Macys?Quickly left the store.

The staff at Big Lots are very helpful. I can tell friendliness is a core value.Register area is small and there can be a bit of a wait, not worse than anywhere else though.Love, love, love the decorations both seasonal and for the home; however, I know several people who regretted buying furniture there. The furniture was complete junk, broken within weeks.Not my go to everyday store, too pricey, but definitely go there when I am looking for gifts or something out of the ordinary.

Since remodeling they dont carry quite a few things that they once did. Theyre constantly rearranging the store which is annoying. Staff is always pleasant and helpful.

I remember so the old shelf isnt nice the room. I seen long time there big lots. I went into store. It looking better change there more big to room . I bought them mini blue light with battery, and something few food. I need that solar with light for easter . I would like color mix with solar light. I dont wanna so it get plugs for decorating light of easter. What I say let the solar light decorating.

Excellent experience and the gentleman was awesome he helped me literally for three hours to get all I needed done and I’m very picky lol wish I could remember his name but either way great place nice products furniture will be deleted April 21 so excited I can’t wait!

Love this Big Lots. The employees here genuinely want to help and are so polite every time I go. The store itself is great, pretty well organized and have a good selection of things to choose from. I come here about once a week and I love shopping around every time I go!

Good prices. Never know what you will find. Staff is always friendly!

Love shopping there

Good bargains. However, today we went to pick up furniture for my mother-in-law. There was a woman abt.55 yrs old, shoulder length blond hair who was EXTREMELY MEAN. She said to me We already have 4 people picking up furniture. You should have called in advance. I explained to her my mother-in-law did and told them wed be there around 11am. She was then told no problem, any time during business hours are fine. The woman then gave me a dirty look, went into the back, came out and said,.The sofa is pulled and ready but the love seat needs to be found and it.will be 40 minutes. She continued, You need to call in advance and this is why. 😡. I tried to remind her we called in advance, but she ran off. If you ever buy furniture, especially at the N Versailles store, Be prepared.. They have a very nasty department manager who doesnt listen to what their customer is saying and will frustrate customers on a dime.

Excellent prices. Always find what I need.

Good place to shop

Love new look

Easy to shop...isles open ...found everything I was looking for

Always clean, lots of great items at a great price.

Place have everything you need. Grabbed some candy and side tables for near my fire pit. Could have used another person on the register

Employees were very knowledgeable and helpful.. l called ahead and they had the items...they put them aside for me!!!Really appreciated their service...will shop there again..store was super clean and the merchandise was where it was needed to be1🤗🤗🤗

Great place to neb and pass time while daughter is at lessons. Cute stuff.

Variety of homegoods, furniture, food items at a good price.

I love the Big Lots in N Versailles! They have what I need dog treats, dog accessories, and paper products etc. They are doing a great remodel on my store!

Cheap prices all around affordable

Great people, great place. Good deals. Once gone, theyre gone.

Very nice clean store. Kathy is furniture is awesome. Just spent 2400 dollars there and so happy.

Love the prices wide variety of products i wasnt expecting

Clean, organized, excellent service.

You can always find something unique at Big Lots. I love shopping there.

Very clean employees are very polite

I love the North Versailles Big Lots! They always have everything I need. The staff is so friendly and helpful!

Good prices. Interesting and varied stock items. I love Bobs Red Mill products and they carry a lot of them.

If you know what to look for, you will get great deals. I happen to know what to look for.

Very nice store. I enjoy all Big Lots Stores! Large variety of items! Always find what Im looking for here.. 👍🏻

Not as crowded as big stores. Prices not as low as advertised.

Big lots has a lot of good deals whether its for food or anything from furniture to cleaning supplies. The staff is friendly and service was good.

My experience at big lots was extremely pleasant I was able to get in and out quickly 😁

Fast, easy and convenient. Workers had little wait time. Very efficient for my busy schedule

Love the prices and the furniture

Good prices & good help

Wonderful a new store for me. Neat great prices visit soon.

Friendly service good selection

Wonderful store and service enjoyed my shopping experience

Big Lots is always fun. Fairly large selection of foods. Limited selection on linens. Nice selection of furniture.

Good they are a little high on prices. could do better

The employees are very helpful and I was very pleased with the service

Good bargain for furniture.

Love the bargains and its a very clean store in my area....

Love the veriety of products and the people are very nice. The store is very clean

Totally love this store great prices, great selection of things in store I love shopping here I always find great things for my apartment and even things to gift to friends and family

Good deals on a lot of things. Weve gotten some surprisingly nice furniture from big lots for very reasonable prices.

Its always great shopping all they need are more dog treats and ceasars dogfood

Very helpful

Typical big lots. Store clean friendly staff. Shelved were stocked.

Decent store if you dont mind brands you never heard of. Good deals though

Disappointed not a lot of Halloween stuff, more Christmas stuff,was hoping to find some stuff for my yard.

Discount store.Can find great deals.Today I found Cranberry juice for $1.00 because it was expiring in January ! Name brand.

Not bad for a discount store. I like to check CV k for bargains.

I love this location

Good deals always available here.

I do like big lots its just some times hard to find some things.

This place has nice home tastes. No great candles. :/

Good deals and a large selection. The store is always clean and the staff is very friendly.

Best prices on many hard to find things as well as everyday items,

Man in bedding very nice and helpful.

Love it. The guy in the back that sells matresses is funny and an amazing working.

Nice Big Lots. Large furniture section at rear of store. Well organized. Plenty of parking.

Just love the place decent they remodel

Great place to buy your tennis shoes