Andrew, the manager of this location, and Nahum were incredibly patient, knowledgeable, friendly, caring, and just all around amazing. Every time I come here, I have the same respect/ service. I specifically drive here rather than other locations because I love them!!!!!!! I just opened a business and they squared away a new phone and line within minutes. I HIGHLY recommend this location. They also don’t try to overcharge you and upsell, as this to me is a HUGE turn off.Thank you guys for always providing AMAZING service and exceeding expectations.

Berto helped us replaced screen protectors. Very professional and courteous!

Andrew was extremely helpful. I recommend this store to anybody that has A T &t I bought my phone elsewhere and he had no problem swapping my info from old phone to new phone. Spent maybe one hour with me. I highly recommend it

Thank you Andrew for such a smooth experience! I arrived looking for an upgrade to my 3 year old phone and walked out with exactly what I wanted with the accessories I was looking for and all my data moved over.The in person process allows me to be done when I walk out the door and they’ll handle sending my trade in in.Love the great service and knowledgeable staff. Andre had all the answers!

AT&T Store in Northborough crossing very very poor service. I met a sales man name Perlo he have no customer service skills and no experience

My man Humberto is the greatest and most patient employee there is. Give this man a raise.

Came into upgrade my iPhone and after a short wait Sachelle assisted me with my transaction. She provided great information, made recommendations on maximizing my plan and even installed my screen protector for me. Overall a very positive experience, would highly recommend this store.

So many good things to say about this location. I popped in last summer for a new iPhone for 5G and instead of simply pushing an iPhone 11 on me, the sales associate, Candace informed me that the new iPhone 12s would be out soon and 5G compatible. I decided to wait but made it a point to go back to this location as a thank you for her transparency. Candace is amazing - friendly, knowledgeable, experienced.and very patient. What a great experience.

Correction on last review. Drew unfortunately made our account 4x higher than what it was supposed to be turns out he added a 4 package line to each of our lines. Called AT&T support and they said they have to create a case. Most crooked transaction ever. Will continue to fight for our money back as this wrong. AT&T better make this right.Update I am now being told by att loyalty team that I have to go back into the store and have them fix it? Need someone to contact me because this is unreal.

Kelsey was extremely helpful with explaining all of our options for our plan, my wifes iPhone and my Android. She was very patient and took great care to make sure we were happy with our upgrade. I highly recommend visiting the store in person so you get your questioned answered.

What a great store to get help with mine and my husbands phone. The woman who helped us was very knowledgeable. I asked her about one of our issues with our phone if I stumped her - she said not yet! She ended up fixing all the issues/questions we had. She had a great personality. We were there on November 12th about 1:00pm. I wish I got her name. She met our expectations 100%. Thank You!!!

Everyone was very nice at the store. They were very good at being safe, wiping seats down after people came. The person who helped us, Candece was very nice and help us set up our phones and help put our screen protectors on. I highly recommend if you want a safe and kind environment to help set up your phones.

Outstanding customer service!! Representative took the time to explain the steps I needed to return my old phone. Thank you!!

The employee that helped us, Bryan, was very sanitary and respectful of COVID safety protocols. Moreover he was clear, concise, and made sure to let us know of any deals and additional services. I will definitely be returning in the future.

Bryan at AT&T, Northboro store is very knowledgeable and resolved my issue in a jiffy!I sincerely thank Bryan.

This weekend we did a plan change, added a line, did a phone upgrade, and two trade-ins. It was a complicated process, but our associate (Kelsey) was amazing! She thoroughly reviewed all our options and helped us take advantage of the promos that made the most sense for us. Great experience!

Extremely professional, Took the extra time to explain programs and features. Sales person was Quite impressive, has knowledge of almost every device I had questions for. Top notch store ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ thank you for your honesty and for helping me today.

Added a line, got the phone set up and accessorized here. Friendly agent got everything done smoothly and at a great price. Will come here again when my youngest needs a phone.

Firstly with everything going on in the world, Pandemic and all, AT&AT pioneers our safety. I witnessed firsthand smart protocols such as wiping devices down and they have plexiglass in place and all there people wear masks. Now for service you would think very corporate cut and dry right? NOPE. Believe me you will receive old school Mom and Pop service. I felt at ease and safe when dealing with their representatives. In Fact my representative BRYAN was a Legend himself. He was professional on a World Level, actually wanting to try and save me money and absolutley not pushy when I said I wanted just the phone and no added accessories. I actually ended up buying a screen protector because he was so darn polite about it. I recommend not just AT&AT to my family and friends, but this particular location. Make sure you ask for BRYAN!!

Thank you so much, Bryan. You have been very helpful !

I absolutely love shopping at the Northboro AT&T store. I have been coming to Bryan for the last several years, and he is so so knowledgeable about every product they sell, and is so friendly and personable, which is the best part. I’ve been to other stores, and my experience can’t compare to the experience I receive with Bryan! He always makes sure I am receiving all appropriate discounts and makes sure our plan fits our needs. Highly recommend! 🙂

Really bad experience, beware. Kelsey added the insurance to one of my lines and the early upgrade charge even though I said I didnt want either. She straight up lied and told me I had to have insurance when I knew that was not true, I have a choice and I said no, and that I could call and cancel it after. I understand she makes commission and its her job to try to sell these things but it is ultimately the customers choice and she did not give me one.. Now I have to be on hold for hours to talk to AT&T try to remove the insurance I did not want and hope they refund me what they charged me already.

Bryan worked hard to get me the best price and the most credits he could for my service. THANK YOU!

Sachelle is a most amazing knowledgeable young lady. She took care of every complicated aspect of our purchase with cheerfulness and patience. You are lucky to have her.

Cant say enough about how helpful Bryan has been for me and my family. Happily would go out of my way to see Bryan rather than anyone else due to his knowledge and professionalism. When it comes to wireless service Bryan is my guy!

Very helpful! Awesome social distancing.

Kelsey was very helpful. She was the only AT&T to help completely resolve my problem. I’ve worked with various representatives at the store and over the phone. I’m so glad she was working today!! I finally gave a phone that works, and I cannot thank her enough.

Drew was amazing. He helped set up very nicely and set me up. I recommend him for his outstanding service.

Great customer service, Bryan did an exceptional job explaining plan and phone features, can’t say enough good things about the customer service in the store. Nice to be treated like a person not a number.

Bryan Johnson was exceptional with his service and knowledge.

Reliable, enthusiastic, straight to the point. Would work with drew again and recommend him to others. Thank you AT&T!

Dana the store manager was very helpful and answered all my questions. I switched to AT&T a year ago and have been very happy with my service.

Kelsey at my local store was excellent. I traded and upgraded two iphone 6 s plus phones for two iphone 12 phones. The cost was exactly what i found earlier online and the trade in values were insane. She walked me through everything and even gave my kids a cheat sheet on the new phones. She has all the values a big company like AT&T looks for in their employees. It was a pleasure to have her help me out.

Candace was great. She helped me out with an order that had some difficulties and she worked her magic to fix it. Would definitely recommend her

Bryan was wonderful!! Extremely easy to work with and very knowledgeable! Can’t wait for my new iPhone. Your in the market for a new one see Bryan!!

Stopped in to Shrewsbury store for some help with a phone and account stuff...was greeted by the most pleasant and professional staff member Katie..who saw immediately to my needs in a swift friendly, professional, manner.As a manager for one of the top luxury brands in the world, I recognize what great service looks like.I would hire her in a NY minute. Do yourself a favor and ask for Katie here. Shes brilliant. Well done Katie and thank you.At&t take care of her or I will steal her.

Was fantastic, thorough, professional. We had a new born with and he was very accommodating and thoughtful. Overall very great experience.

We had a great experience with the AT&T Northborough The attendant was knowledgeable and patient. She has done everything to help us and provide us with the best options.

Kelsey was awesome! She answered all my questions. Really pleasant experience.

Great service. Quick and easy hook up. Good to go

Sachelle is the best! Hands down. Patient and helped us setup 3 new lines multiple phones....and more. Thank you.

My wife and I received excellent service from Retail Sales Consultant Bryan Johnson when we visited the AT&T Store last month. He treated us well, clearly and patiently answered all of our questions, and got us set up with our new phones, with which were quite happy. Thank you, Bryan!

Sachelle helped me today. She was really kind, passionate and thorough!! I really appreciate her help!

Terrific experience. Marc was way very thorough and very quick! 5 star experience!

Edit to a formerly great review. Misled me on discounts and lowering my bill, didnt fully explain about there still being an installment on a free phone promotion after I changed my plan, paid off a phone and traded in two phones. My bill never lowered because a 25% discount wasnt applied that was supposed to have been. After waiting 3 months for my bill to change after the promo was applied my bill still didnt lower and now theres still still $10 installment and I have to wait for the next bill for the 25% to apply with no credit for the months missed. And somehow the 25% will apply next bill bit wouldnt have applied till 3 months of the date of purchase, doesnt seem right to me. Thanks for the help Drew! Haha. Stay away from this at&t to get your new devices.

Candace was exceptionally helpful in my choice of phones and set them up for me. Thank you. Cathy

Very helpful and knowledgeable. Explains everything she is doing and if any questions takes the time to explain.

Our whole family has been going to the ATT Northborough Crossing location for years. They are outstanding! Very knowledgeable, helpful and patient. Highly recommend.

Great experience. We stopped in before they closed last night. Spoke with Candace and set up to come back today (8/12/20) and we switched from T Mobile to AT&T. Candace was patient with us and when all was said and done we walked out with 4 new phones.

Phenomenal experience provided by Candace, not only got my phone setup but also helped immensely with the trade in and the correct accessories.

Where do I begin. This place is so amazing I would go even if I didn’t have to so if you’re wondering if you should go there you should go there.

Excellent service, very professional, very helpful in choosing what I needed to get. I recommend this branch (Northborough)🤗😍❤️

Bryan was a great help getting the phone data transferred. He was also very informative on the AT&T TV. I will definitely revisit the streaming service.

CANDACE Halverson at this store provided me with an excellent service experience. Disclaimer: I dont recommend AT&T and nor the phone Customer Service.Kudos Candace for being a trooper while fielding technical-supports run-around and questions, all the while remaining so positive. She spent 1 hr+ with tech-support to get me going with my service. You are an asset Candace! 👍👍👍👍👍👍👍

Candace was AMAZING!!! She went above and beyond to make sure I was helped 100%. She is definitely a great employee that cares about her customers.

Drew was and continues to be the absolute go to person. He was a tremendous help in the past and when I ran into a glitch on the way home from vacation I went out of my way to the Northboro store specifically to see him. There are several stores close to me but I drive the distance because he provides complete 100% customer satisfaction. I will continue to drive the extra so long as Drew is at that store. My husband found him first and we are sticking with him. Melissa

Really nice. Really helpful. And really hot 🐥 working here.

I would like to thank the store manager and all the staff who really helped resolving my problem. Thank you so much I really appreciate it.

I had a very pleasant experience at this store. Katie is the best! She was very professional but courteous and friendly at all times. I don’t think the experience could have gone any better for me and my wife.

Bryan is fabulous. Great help.

I had an outstanding experience with Bryan switching from Verizon to AT&T. I would highly recommend switching.

Smooth trade in / upgrade experience. Even tried to save us money. Thank you.

Bryan is so sweet! He is supper helpful, engaging, and easy to talk to! Thanks!!

We always do business with Bryan at this store. We pass other AT&T stores on the way to the Northboro store. Bryan is very knowledgeable, easy to work with, and very helpful. We highly recommend Bryan and this store.

Awesome service! Great fitting as well

My wife purchased an apple IPhone that was defective. After spending hours with Apple and AT&T support both advised to return the phone to ATT. The manager said that there was a 55 dollar restocking fee. First of all the phone was deemed defective so it couldn’t be restocked. Second of all it was purchase 2 days before from the very manager. She was rude, defiant and should never be allowed to interact directly with the public. No one should buy a phone from them as their policy, no matter what, should buy a phone that charges a 55 dollar restocking fee.Fortunately, when we got home we called AT&T and immediately issued the 55 dollar credit and apologized profusely

Amazing and friendly customer service. They helped me a lot.

Candace was so nice and explained everything to me in detail. She was so patient.

I came to this store with an issue with my family plan. Katie patiently worked with us and resolved the issue. However, the smell from neighboring Indian restaurant seeps through the store and was very overwhelming. I hope the issue with Indian restaurant exhaust is worked out soon. I would recommend this store for their high customer focussed service.

Dana was amazing! He was professional and knowledgeable. Highly recommend!!

This young lady, Katie, at the Northboro store was sooo patient with me!!! omg....Im 80 and just purchased a new flip phone and I was freaking out because it was too difficult to figure out..and bless her heart, she just tried to walk me through it....She is the best!!! Dont let her go!

Outstanding service and professionalism The help I recurved from my att representative was invaluable

Great customer SvcsPleasant and knowledgeableReally, Really nice to us and spent a lot of time with us.Thank you

Drew was great. Helped us upgrade and save

Helpful courteous staff. However when adding two new lines, they never mentioned I am charged around $100 extra for set up!! Being a customer for 6 years, I would expect more consideration in pricing!!!

Drew is the man and was so much to talk to, give that dude a raise and start letting him control the store music!

Went the day after Christmas so it was very busy. They should have had more staff working. The man that walks around greeting people was very nice. He would check in every so often to apologize for the wait, I appreciated that. The man that finally helped me with my phone was very nice and knew what he was doing. I didnt like how he tried to push Direct TV on me but otherwise my visit was fine.

We always use AT&T because of the excellent service we receive from Bryan J. He’s such a great source of help and always makes time for us! He’s one of the main reasons we always use AT&T.

Excellent customer service!! Extremely helpful, patient and knowledgeable!

Great service by Sachelle.

Bryan Johnson from the AT&T store in the Northboro store was terrific. He helped me out tremendously and really appreciate his level of customer service.

Ownership of AT&t should give Drew 50% partnership

Candice is knowledgeable and great to work with!

Awesome service! :)

Bryan at the Northboro store is awesome. Before coming into the store, I was on the phone for 1 1/2 hours to solve a problem that only took 20 minutes. If you have to get something from AT&T, please go here. The team is here is so nice

Useless Store and useless staff. I have asked 6 questions on my new account but I didn’t get any answer for anyone. Better to call Customercare or go to another store.

Very helpful with iPhone 12

Full service store - but quality of service depends on what staff member you get. Overall decent store, usually not much of a wait to be served.

Very patient with me and superb service!!!

The service is great.

Candace was OUTSTANDING!! Quick and easy!!

Great customer service..

Very helpful and stress free in and out in no time. Great service.

I really did enjoy picking out my iPhone 8 here with their very approachable and pleasurable staff. I definitely walked out a happy consumer!

Went with an issue I had with a phone purchased online. It was not resolved, but the lengths they went through and the time spent with me in the attempt was impressive. They did not merely say sorry we cant do anything about this, they called the online support staff re-explaine the issue. They also got me the free gear2 I should have gotten from my online purchase. Truly exellent service. I will be back in there today to resolve my original issue (6 days later).

I visited this place once and service was really good. They explained the plans very well and they know their business very well.

I went to this At&T store on my day off. On my days off Im not dressed professional and normally when this happens people never take me seriously. My boyfriend and I walked in and immediately was greeted. Unfortunately I cant remember the name of the representative that helped me but he was wonderful. He answered all of my stupid questions because I didnt know much about smartphones. He was very patient, kind, and professional. We walked out that day with a new cellphone plan and my very first iPhone. Also, I felt like he wasnt judging me on my appearance which was big points in my book. I truly believe he was just trying to make our experience the best as possible even if that meant we didnt make a purchase that day. Im beyond happy with my purchase. I dont live near Northborough but I will always go back to this exact store now because of how satisfied I was with the customer service!

He was so helpful

There are many ATT stores and all can offer you products. However, the most important aspect is the service provided by the customer service personnel. This particular store does exactly that.... customer service with an experience base. The person I would recommend to be in touch with is Bryan. I have known this person from the past from ATT and was excited to see he was in Northboro att. Again he addressed my concerns when I sought out another Att store and was left frustrated and the issue not resolved. I walked into the Northboro att and Bryan corrected the issues I was having with my phone in less than 5 minutes!! Everyone was helpful including the manager Andrew!!!

Mark was fantastic!