Grace was amazing!!! She took her time to help me understand the AT&T plans in a clear and concise matter. She greeted every customer that walked through the door, while still making me feel I was her sole customer. She was patient and so knowledgeable. The Manager Chrissy was willing to assist and provide her support to me and her colleagues. What a great experience. Good bye Sprint! Great customer service and great team!

Jeff was so helpful. I came in with a phone that would not charge. He helped me pick the right new phone, get all the accessories I needed and also was so good with my kids I had to bring with me. So helpful and made a new phone purchase easy!

Jeff was professional and knowledgeable on both the AT&T products and the iPad Pro. He took time to explain everything to two relatively naive users. He’s is a good asset! And - we can dump Verizon and save money as well. Thank you!

I had pleasure to meet Jeff Fagan, who went above and beyond to help my family and I. Great store, the workers there were extremely polite and professional. Unfortunately Jeff was working his last day there, he’s moving on to work in the health care field. Wish him all the best.

Jeff Fagan,Thank you for your service today! You have absolutely awesome customer service. You were so patient and helpful. I greatly appreciate your service.

So thankful Misty is the new Manager at the Norwell location! Amazing customer service.My active2 smartwatch has been a nightmare since I got it April. Today I stopped in to see if there was anything we could do and honestly I was not optimistic. I have been a very unhappy customer until today.. SOOOO happy to say She fixed it! I am beyond happy. Thank you Misty!! She was amazing and so knowledgeable in her field.

David was extremely helpful and very well spoken. Super knowledgeable about the services and phones they offer! 10/10 would recommend everyone go to him when they go!

Matt and Kyrice helped me. They were awesome!! My watch that I had ordered was not syncing properly. Tech support was not able to fix the problem, but Matt had the watch fixed within moments of arriving at the store. They also helped us with other products and had available stock in the products we wanted. They were professional, knowledgeable, and courteous. Thanks so much Matt and Kyrice!

Incredible service great with explaining details.Thank You Excellent DavidHe needs a raise or gift!

I had a great experience at this store. David showed real grit getting my new hotspot account activated. The staff were all welcoming and helpful.Great job!!

Kyrice was excellent in assisting us in setting up our new phones. He was very patient and knowledgeable

Jeff was amazing, helpful, knowledgeable. Made my day at At&T great.my new phone BFF that I will be calling or texting at 3 am.😃

Good staff very knowledgeable and professional. 100% would recommend this store !!

Jeff was very super helpfulHe is the most knowledgeable AT &T guy EVER!

Jeff was very helpful. Made it easier than usual.

Great experience! Jeff was such a great help buying a new phone!! Thanks!!

I wish to commend Chrissy of AT&T Norwell for her exemplary service in assisting me with an account related issue. This is the second time she has gone above and beyond in our dealings, the first being her assistance to my wife and I when purchasing a new iPhone 12. Chrissy is the epitome of a qualified, caring employee who is always a pleasure to deal with.

I was in the ATT store in Norwell to set up a phone for my son. Jeff was amazing and helped me step by step. GREAT SERVICE

The store was busy but usually is. Very impressive of how Eric the manager manages the crowd and his staff as they help others. My issue was not resolved but Eric identified next steps.Only bad thing is that I send people there as Eric is so good at what he does .......... so I add to the crowd !!Great experience Thank You

William, my Norwell AT&T store rep., was absolutely wonderful. He couldn’t possibly have been any more knowledgeable, patient and helpful towards me. He stayed almost TWO hours past the end of his shift to finish activating my phones and setting me up for AT&T TV service! He’s truly a “start/finish” type of guy...he went out of his way to explain all the details of various plans and choices to help steer me in a direction best suited for MY needs. Please give ME a two week noticeif William has any plans on leaving your wonderful Norwell team! 😂

Jeff was very knowledgeable and professional, patient and very fun to work with. Thank you.

Tom (TJ) was exceptional. Patient, knowledgeable, friendly, delivered a great presentation on different options we had. Highly recommend! Thanks!

We went to the Norwell store to upgrade four phones and an iPad. It was no easy task but Nasly and Thomas were extremely helpful and patient. Excited to get HBO Max through our new plan. I’d highly recommend going to the Norwell AT&T store.

The AT&T corporately owned store in Norwell is amazing! William helped us upgrade one phone and add a line while adding very little to our monthly bill. He also introduced us to AT&T TV which seems like a great deal. We usually dread visits to the AT&T store, but going to a corporate store versus an authorized dealer (like the one in Hingham Shipyard) makes all the difference!

Such a terrific store I will always be coming back here they are so nice and personable with me

Very quick and efficient store that followed all the covid safety procedures I am high risk and this store was terrific

Fast and easy phone purchasing experience!

I went to the Hanover AT&T store to get my phone upgraded and had trouble with the associates getting an issue resolved so they told me to call customer service and handle it through the phone. Unsatisfied, I then drove to the Norwell store, explained the issue and why I was frustrated, and was helped by the manager Eric Darko. Not only did he help me resolve what was a complicated issue, he called customer service with me and walked through the entire process to help come to a solution. He was extremely patient and helpful and juggled a really busy store helping customers in-between helping me. He was very efficient and turned a bad experience into a positive one. I will be coming back here for business, thank you Eric!!

Jeff was amazing very helpful.

The staff was super friendly, the store was clean and following all COVID safety measures, and they resolved all my issues!

My second appointment with Misty this month was even more exceptional than my first. Although it was a longer visit, it was full of humor and tons of patience. I dreaded going shopping on a tax free day, but it turned out very pleasant!! Misty juggled multiple customers at once, greeted waiting customers and answered the phone, all while maintaining a positive, joyful and gracious attitude. Thank you Misty, for making my nightmare a DREAM!!!

Stopped in on our way home from lunch, Tom helped us activate a new Iphone for my wife and the promotions they have right now are incredible. Will be back soon to upgrade my phone once my line is eligible. Atmosphere was extremely clean, sales representatives were also very knowledgeable and polite.

Just visited the store to add a line and upgrade a device. William at ATT Norwell is AWESOME! He was helpful, professional, and knew his stuff! Could t be happier with the service I received and his efficiency! Highly recommended!

Kyrice was very knowledgeable when helping me with a difficult situation. :-)

I’ve been to a lot of att but this one is the best. Justin went out of his way to help me with a difficult problem created by your customer service team. Thanks to justin I’ll keep my business with att. Was heavily considering switching carriers.

Great staff here, the manager Eric was very helpful. Definitely recommend this location is if you live in the south shore!!

Excellent help and service today! I came in with a destroyed phone and the two guys working Eric and TJ were super helpful with ensuring I left with a working new phone! Thanks again guys!!

Maxwell and Justin did a great job helping me with my account

Great customer service. Everyone was willing to answer my questions, and went above an beyond. This is my second time here and will return.

It was 3 weeks before Christmas and I was trying to buy an Ipad for a gift. The two AT&T employees, Eric and William, BOTH went out of their way to make that happen. (No small feat, this close to Christmas and only 3 Ipads available for sale in Massachusetts. They took the time to call every store that showed inventory. It took over an hour but they found an Ipad for me, called the store, requested it sent to my store and set the sale up so that I could still receive the promotion price, even though I would actually receive the Ipad AFTER the promo was over. Above and beyond excellent customer service. Kudos to William and Eric. Thank you!

Love love this store!! They know what’s going on!!

Whats the point of an At&t store when they cant even help an actual loyal customer with a problem. I had to spend 3 hours there, not even receiving a solution while the store called customer service, and was put on hold by At&ts support for hours. 😑 They didnt even offer an apology, an answer, or even a bottle of water for my wasted time.

Customer service was amazing. Thomas and Nasly were super helpful and patience in our decision making.

Awesome Service from Jeff !!!!!!Best Service Ever!Patience, Kind and knowledgeable !!! Will definitely be doing business again with Jeff!!I hope she gets a raise!!!

My boyfriend and I went into the Norwell store 30 mins before closing and couldn’t have been treated better. From Eric the store manager taking time to listen to what we needed to William spending over an hour and a half making sure our transfer from Tmobile went smoothly, guiding us through all the phones, plans, and avail options. Hands down, great customer service and shout out to William for being patient and knowledgeable!

Between the Dedham location and the Norwell location I know I know why I am with AT&T.The customer representatives are truly exceptional.They take the time to fully educate you with amazing customer professionalism.Great team,Dave

Fantastic experience with Chrissy at the Norwell store, she was very patient and went above and beyond in assisting me with switching over to AT&T... Also had the pleasure of meeting the new manger, Vianca and she too was very helpful and had me leave there feeling that I made a very wise choice ..These two ladies are wonderful to work with 👍😃

Had a great experience getting a new phone and changing my account at the Norwell AT&T store. Josh was so helpful and explained all our options .He was a pleasure to work with.!

Misty was awesome!!

Excellent customer service. They are very knowledgeable and helpful. Aaron, Brian, and William spent hours helping us, and remained patient the whole time.

AT&T in Norwell is fantastic! Brian S was so friendly, helpful and patient with me and my sister. We are both picky and we both want the most for our money. Brian helped us get a great with new phones and iPads. We left the store very happy!

My family and I switched from Verizon to ATT&T. We went to the Norwell store and we received exceptional care and guidance! Very knowledgeable and polite. I was very impressed by Aaron, Brian and William. Literally the best customer service we have ever received from a wireless store.

Awesome service by TJ! Thank you so much for making our shopping experience so easy!!

Nasly and Justin were great to work with

TJ was very informative and helpful! He got my sons new phone activated and worked with me on my plan options and savings. Thank You TJ!!

Had you waiting outside instead of walking right in the store which is appreciated.. They came within 20 seconds.. Let us in.. Very very very helpful...

Excellent service.

I have never felt more confident, with such compassion and professionalism at this Norwell ATT !!!!Today Chrissy made my day! As a senior I am having a difficult time using phone or not loosing it while kyacking !!!!Chrissy swiftly understood, I truly want her for a grand daughter! Got great response same gentility way last visit here from Bryan!!!! Also co worker will always has warm smile as I walk in.. he’s getting to know “grand ma” here!And to make this all possible I greatly appreciate your manager Connor!!!This is best ATT store! Truly is!!!With great appreciation !!!!BEST!!!!Kathleen Crowley

TJ was extremely helpful and patient with my upgrade!!

Jeff was very knowelablep

Thanks for your help Jeff F!!

Very nice people up there. They take your time and really really help you.

Friendly and knowledgeable staff.

Horrible customer service from sales consultant christine wood, She does not reserve to be in the customer service horrible horrible horrible customer service

TJ is awesome! Great service!!

I wish to commend Store Manager Aaron Katz and Retail Sales Consultant/Technician Brian Samuel at this AT&T store in Norwell, Massachusetts. Mr. Katz went to great lengths to reassure me prior to the sale of three IPhones and porting over three numbers from Sprint. Brian Samuel performed, in my opinion, above and beyond what is normally expected. Brians handling of all the paperwork as well as the complex setup, installation and configuration, was flawless, perfect. I have a technical background and Brian was happy to answer every one of my questions. This is the finest group of people I have had the pleasure of purchasing electronic equipment from. I highly recommend this store.

Service was great here!

I was told one price for an add on line for my daughters first phone on my plan and I went back 2 days later too get the phone because it wasnt in yet and the price changed by over 20 dollars a month

Best AT&T store on South Shore people are always knowledgeable and helpful

Tom was very informative and helpful!!

Took mom to get a new phone, great help saved me hopefully from a million questions on how to set up and use from her. Friendly and helpful staff.

Friendly staff clean store very helpful 👌

Great friendly service. Very knowledgeable team.

Very Helpful and Welcoming!! Thank You replacing my screen !!

Great store

The sales guy obviously didnt want to be there. And wanted to help us even less. Who knows? Maybe the rest of the employees are phenomenal, this guy wasnt.

AVOID THIS STORE!. Stopped in during my lunch time on a weekday. The guy was so friendly.... and such a liar. He signed me up for services I didnt want. I was told I had to pay a $10 fee to change my Att service, but that I would get a free directvnow account. I didnt want it I said. Yeah but if you dont use it it will just end at the end of the month he said. I finally gave in just to get out of there. I later found out I was signed up for monthly recurring service fee for directtv that cost $10.00 the first month and jumps to $35.00 on the third month. AVOID THIS STORE

Give William a raise

Bobby at this location is awesome 😎 with customer service. He is a true asset to AT&T .

Ive never seen such awful customer service and deception. I was insulted as they sold my mother an iPad when I remained firm that we didnt want the device. We were assured there would be no fees attached to our iPad. We were charged activation fees. When I called for assistance I was asked to call back later as the manager didnt want to handle it. I hope you avoid this branch.

Great service and location. Phone choices are limited.

If i could id rate a 0. Customer of at&t since they bought out cingular. Went in couple weeks ago for a charger bought one that is warrantied for a year was told i dont need a reciept and while the same rep was working that sold it to me i was told that they couldnt do anything and they took my original and handed me one a tenth of the size covered in dirt and muck then told thats all they can do. Being given a used beaten up charger was just horrid service. I work with at&t and verizon nonstop with my work but now I will be bringing it to the boards attention that it would be best to sway away from att. If youre gonna treat a long time customer like crap i refuse to send any of mine to them. I will be having my at&t plan cancelled due to this service. I really hope they get truthful and better employees or else theyre gonna lose more customers.

Good guys that know their stuff. Dave N has always been my personal att customer service concierge.

Awesome service, love the guys over there, and the gal.......

Bad customer servic.i got fooled into buying directv service which i regreted it tremendously.

The app is no good and equipment shearsAlways has a problem

I did not get a phone here, but the service was excellent.

Good service