When in need of parts its my go to parts store and for every 100$ get back 20% nice as ice.

I have been happy with the gentlemen who work here. They have gone out of their way several times to help me with getting a computer test for my car and then talk about the results. They are never too busy and one time they gave me a cheap fix idea for what I thought was a huge project. Relaxed and courteous, they dont give you attitude if you basically have no clue whats going on with your car.

This AutoZone in Norwich CT take the time to listen and input the correct information for your warranty nothing like the one on Elmwood Ave in Providence RI great job Norwich team

When seeing Malfunction indicator lamp on in my old Toyota Corolla, I immediately did research and knew AutoZone. This was my first time to visit AutoZone in Norwich CT. After testing my car, Jay A. helped me to change old gas cap. Resolved !!! Actually, I had checked the gas cap for several times without seeing anything. I am very happy for their excellent service ! I will visit AutoZone again and again !

My key fob broke so I called Groton Auto Zone the guy said no, can’t help you. So I called Norwich and Jay answered the phone. Jay was happy to help and very pleasant to deal with.An example of good customer service. My new key will be here on Wednesday.

Very fast service very friendly knowledgeable staff. I do all my auto shopping there great warranties on a lot of their products and great varieties of everything you could want from cost efficient all the way to premium

An Autozone that should be put out of business. Their employees are incredibly rude and don’t know what they sell. Guys in grey shirts think they have some kind of power to speak to you however they like.

Perfect amazing service quiet calm helpful in and out just amazing

It was 730pm. The manager that answered the phone told me they closed at 745pm. The sign on the door said 8pm. The Manager told me the wrong time to make sure he left on time. Not to encourage me to come in and purchase things. But to make sure I knew that my presence as a customer was inconvenient and imposing on him at his job.We went somewhere else

Great customer service. Best in town

At the Norwich CT store - It took four times in and out, to get a 2 wire alternator for a 1987 Chevy pickup. I was put on hold for 15 minutes, gave up and hung up the phone. Called again the next day and the person on the phone made excuse after excuse why they did not answer the phone and talk to like a little child.At the Walterboro SC store - The young kid behind the counter has no clue what he is doing. Trying to explain to him what I wanted and he could not understand what I was talking about. He needs to be fired.

Customer service was good the guy checking me out was patient i had to transfer money from one account to the next as he waited

Yesterday I stopped by the Norwich auto zone to pick up rear breaks for my car.Before I got there I got my front breaks from the auto zone in New London . I forgot to ask the guy for my military discount.I ask the guy in Norwich if he would be able to apply it to my new london order. The first thing comes out of his mouth is its not worth it because you are only get a couple of dollars back. I told him I know and that I would like to have my discount . He preceeded to tell me its not worth it. I got my rear breaks paid for them and I ask for my discount he gave it to me on the rear breaks but when I ask him if he could apply it to the front he still gave me a hard time even though I had the receipt. So he called over a manager to do it which he did .Honestly the guy was FU####G LAZY .

On my way to school, I came to Auto Zone in Norwich CT because my car was stalling to turn over. Come to find out I needed a new battery and a new starter.. From start to end Jeffrey F. was an absolute angel in making sure my car was functioning. He exceptional at his job. Its great to see real genuine people out their. He for sure goes the extra mile. Thank You so much Jeffrey F. You are truly a blessing!!

Jeff, one of the employees there, went above and beyond to help me out in a tight spot. I tried to do a little work in the parking lot and quickly created more of an issue than there originally was. He had the knowledge and care to explain to me what to do and how so I could fix my truck and get out of there.I ended up working long past store close, but he lived close and checked up on me multiple times to make sure I was alright and that I got the job done properly. My truck would still be in that parking lot if not for him. His actions went beyond great customer service, to genuine concern for a guy who was clearly in a bind.His service has made me a customer for life. I cannot recommend this branch more. If you ever have an automotive question ask Jeff, Im sure hell help you out.Thank you!

They were very helpful needed my battery tested its so wonderful that they do this for free. I love this store plenty of auto parts stores in the area this is my go to place if they dont have exactly what youre looking for they can usually get it by the next day.

Helpful staff made it easy to find what I needed

They have helped me out so much cant talk enough about them

This autoZone in particular has a lot to choose from and the staff is very knowledgable! Most autozones around the area carry half the products this place does! I prefer this autozone over all the others in neighboring towns

Hours say they open at 7:30am but there closed. Thier are employees waiting outside. Not cool!

Glad their assistance put my car back on the road

Extremely nice and helpful staff. Round of applause.

There is always someone to come out to my car and help me

This place is great, I had the manager Ezamuel help me with a lot that I needed and the best part was he was bilingual which he helped me understand more gracias pa todo

Excellent customer service..great accessories,part,tools and more for your vehicles...the best prices ..

Ive had rude employees in the past and also incompetent ones where they have given the wrong parts for my car. Prices are average they seem to be a little higher than Advanced Auto Parts that is right down the street. I personally dont go to AutoZone locations anymore because of the levels of unprofessionalism.

Order my part that I needed for Saturday, a parts manager name Manny was very knowledgeable and order my part for me I got it the same day and he made sure it was the right one, very cool person and also a good place to shop for auto part needs

I received excellent customer service from this store dont understand why it said it said I was disappointed...got wiper blades installed by josh very well done thanks again..

They had the part I needed (windshield wiper broke during todays ice storm), they were fast (probably lucky there wasnt much of a line), friendly, and professional. What else can you ask for?

Very very helpful employees

The service was outstanding but not one team member working had any kind of mask or face covering. I was scared to be inside that place. Every customer has one...just nobody working did. I did not feel safe shopping there

Pretty disappointed in the lack there of care of service here. Parts I ordered were said to be in by 5pm then I arrive to pick them up as the cashier goes to look for them only for him to figure out by me telling him that they have not arrived yet. He then says usually they get here by 5:15pm. 5:30pm I go back in to the store for another cashier to tell me 5pm is just an estimate we have no idea when they will arrive. How does a company offer the notion that it will arrive by a certain time for them to all know that they cant keep that agreement. A quoted time is usually 15 minutes up or down not 30+ minutes otherwise I would have not come at the quoted time. Another competitor I went to order a different part quoted me 2pm. It arrived by 2pm,so whats the deal with the lack their of customer service at this location? I would have much rather been told it is going to come when the delivery guy feels like getting here than a severely incorrect time. Now 5:42 what seems to be the delivery driver arrives. I go inside and one cashier makes the comment you better have this tie rod otherwise this guy is going to go postal. I have been a customer for 10 years and this is a shame to allow employees to make the autozone brand look so hollow.

If the item you want is not on the shelf. I wouldnt bother ordering it,as it has been two or three returns to the store before finally getting my prepaid part. Call ahead each time.

A little busy but had my parts and friendly service

Really knowledgable staff. Have everything automotive.

Very knowlegable people. Always have my parts

Very helpful and professional sales person.

Well of course theyre great, I work there. Lol

Do I really need to explain this review. Pay more for quality parts. Should treat employees better too. Love the fake replies from the owner guarentee corporate doesnt actually care that much.

Staff is always polite and very helpful. My favorite place to buy my parts

Stores always busy but the staff are friendly and helpful.

Very helpful employees

The best service!

Always get the help I needed

Bought a new dipstick tube from auto zone, all they had was a Dorman brand. I put it in the engine. I should not be surprised that the oem dipstick will not go in more than half way, no matter what I do. Of course its made in China for Dorman parts. Garbage.

The young man who assisted me went above and beyond. I stopped by to get some brake lights because someone waved me down while I was driving that I had no lights whatsoever when braking... So this gentleman... Instead of just picking out the right lights for me, took the time to check my fuses to make sure it wasnt a fuse issue since both lights were blown. The ONLY reason I give it 4/5 stars is because he wanted to install the lights for me as well but management doesnt allow it due to liabilities... Which I understand... But Id give em 5 stars if they installed em anyway

I placed three orders with AutoZone of Norwich. Theyve gotten my order wrong every time. What a waste of gas and time. I would not recommend AutoZone of Norwich to anyone. They looked up the part. Or did it. Next day I pick it up. To put it in my vehicle. And it was wrong part.

Found what I wanted

Had the battery I needed. Wish I had known they had a First Responder Discount b4 I paid for my purchase.

I had a fantastic customer experience here. I recommend this establishment.

My zone

Great customer care which is worth the long wait times. Very experienced and knowledgeable staff! Duralast tools and parts have unlimited warranties!

Writing this review while Ive been standing in line for the last 10 minutes with no one else, hearing employees in the background and no one coming out...and when I finally do get my turn attention isnt paid to me but to people shopping yelling over me to talk to them, then hands me off to someone with even less personality and less knowledge. Wouldnt you want people who know about cars to work at a parts store. I dont want to explain what a part is or does to my parts store...if I ever come back here it will only be to deal with Fernando, who actually does his job and knows what hes talking about...you lost me autozone, your prices wouldve eventually anyway.

Not enough staff. Wait too long in line. They give great advice and are very professional when its finally your turn...thats if you had enough time in your day to wait for them.

Auto zone always has great courteous service always willing to help you to diagnose any problems you have with your vehicle. Although they do not always have everything you need such a spark plugs it took 2 days to get all 6 spark plugs that I needed a little disappointed.

Terrible no help at all never coming back again

Perfect auto parts on the area

Had a check engine light come and in 2 sec they had it diagnosed! Very friendly staff and very knowledgeable!

Fernando was great.

Took forever for overpriced wipers

It was good

This is the place I have always come to when I need parts for any our vehicles.Whether Im ordering parts online or picking them up in person, I wouldnt go anywhere else to get what I need for our motor vehicles.In addition the employees are very knowledgeable, polite and are always willing to go the extra mile for me.

This is the best Auto Zone in the area. I will drive the extra to get their great customer service.

Horrible customer service, every time I go there’s always one person behind the register helping someone else on the phone, the phone are ringing. They don’t even say I’ll be with you in one moment. You can hear someone in the back they never come out, not even to get the phone . When they do come out they don’t help right away mean while I’ve already been waiting for help for 5 minutes for help.

Excellent customer service!! Offered to put light bulb in My car!! This is the place I go first for my purchases

Incredibly knowledgeable and helpful staff, tons of free services that youd normally be charged for at a garage. Decent in store parts stock.

Thank you, thank you, thank you kind man for helping me with my wipers in the drizzly rain !!! I didnt get your name but I will be back. You made my night tonight !

Great people but they dont have enough staff to answer phone or to cash you out

My go to local parts store. Always helpful.

Curteous customer service. Unfortunately my order wasnt ready because my part wasnt there. But it was resolved after ge contacted another store to put their part on hold. Beautiful day out for a ride across the county.

I have never felt so angry at a store in my life....Horrible service I will never go to this store again I was at this store today in line for about 15 minutes and both of the guys behind the counter were on the phone I had 1 person in front of me and 4 people behind me. The manager hung the phone up and instead of taking one of the paying customers in his store he made the dumb decision of picking up the phone and attending to another person on the phone that was not spending money. He should be fired for letting 2 customers walk out and go down the street to Advance Auto Between the other two customers and my self we spent a total of $569.00 at Advance Auto that this dummy let walk out the door I will never visit this store again.

My husband needed a few parts for brakes on our Mazda, and after asking autozone and discovering they didnt have it in stock that day, he decided to call around a few other local places. (5/19/19). After finding that no one else had what we needed, he then called back to autozone and was greeted with oh, calling back again are we?. So that was cute. Im not sure how my husband held his tongue but he went ahead and ordered what we needed and was told the parts would be in by Tuesday (5/21/19).So Tuesday comes along and after getting out of work at 3pm he went over to pick up the parts. When he came in 3 employees were in the back, perhaps in a little huddle, and after 5 minutes standing up there he was finally greeted. He stated the last name, and the employee went back to get what we ordered.Some time goes by, and another employee comes up and asks if he needed help, and of course he said no he was being helped already but thanksAnother 5 minutes goes by and yet another employee asks if he needs help. Same response, he is waiting on parts and someone if helping him.After 15 minutes, yet ANOTHER employee asks if he is being helped, this is where he said maybe you could go help the employee finding my part? He has been gone awhile. So then, this sad excuse for what I assume you call a manager comes out and tells my husband that the parts were canceled on SATURDAY NIGHT. No one called us, no one refunded our card. No one even APOLOGIZED. As this women is stuttering some excuse on how the venders they use really suck not ONCE did she apologize to him.So, autozone has no issue taking our money but cant give us a courtesy call when their vendors cancel an order.We then had to scramble and call a dealership and spend an extra $200 to get what we needed, cause our time and money was wasted over somone not caring enough to give us a simple phone call.I hate that I have to say this line, but I work in retail. I get it. Things happen. But the sole reason I am writing this review is that the manager had an attitude with my husband and didnt even apologize for what happened.Teach your team to do better. Because I know I will never recommend autozone again. And I rather pay extra at either a dealership or a mom and pop store and get treated with respect and courtesy than deal with this experience ever again.

Well i got there this morning only one person in the line on clerk..I can hear the others in the back ground and no one came to help...was there for over 5 mins before a guy walk out n did not acknowledge my presence...then walk back n said some one will be with you shortly...came so close to leave the items i was buying on the counter...any how I bought them.n asked for a funnel and he said they dont have one...REALLY...every autozone always has funnels for the customers..honestly no customer service at all.....I WILL NEVER STOP AT THIS LOCATION.

Fast, efficient, and inexpensive compared to most parts store. Just double check your parts with the old ones. They have a tendance to give out the wrong year parts.

Great place

Very good,. The gentleman who help me was extremely professional and considerate.

Contains most of your automobile needs or modifications. A good place in case you want to fix up or maintain your own vehicle.

Everything on the floor is overpriced. Go to rock auto best prices anything else you need to make your car smell good or oil definitely go to Walmart.

I loved the experience. The employee who helped me was very knowledgeable and aided in my purchase perfectly

Great customer service

Service personnel are not all computer savvy. Personnel needs more training

Weve had numerous bad experiences here from the staff and management. So many that my girlfriend and I refuse to ever shop here again. More than once, weve left our items on the side and walked out. We now drive over 20min and are willing to pay more to avoid this business.

My order was ready for pickup and they found a part for me really quick.

If you need any help with your car I recommend this store

I can see online if they have what I need and nearly always this is accurate.

They mean well, but are soooooooo slow. So nice though.

This place is awesome, they were fast and I was in and out in two minutes.

Really helpful employees who are available to answer any questions you may have, great place to find parts and if they are not in stock they order them and arrive very fast. My go-to place for any automotive needs.

Good variety not too good prices

In and out got the right part clean place knowledgeable people

The people are amazing, almost always have your part

Always have everything I need

Good selection.. good prices

Fast and easy. Good service!

Great service

Good prices and great customer service.

They treat you awesome

Customer service is great and everyone is always so helpful

Love this place. Staff are always helpful.

Super helpful. Answered all my questions without making me feel like a dumb girl!