Love our local Ace Hardware Store, staff is very helpful and friendly.

I went in looking for a pipe wrench not knowing anything about them. I asked Sean behind the counter and he was unbelievably friendly and very helpful. Very great asset to their team.

Very helpful staff. Cashier was very nice. We found what we needed fast.

Always helpful. If they dont have what we need they let us know where to find it.

Absolutely rediqulous that they do not honor posted prices as marked is the cost not you raise it 2 times !!! To get to 20% over competition Absolutely unprofessional your manager changed it again I get the mislabeled shelf price but then they price checked it told me another price and then when I said Id take the product ohhhh no wait thats not right and then double it again 😉 nice job

Been here twice so far and staff were very friendly and place was clean!

ALWAYS find what I need.

Always pleasant and helpful.Prices are higher but the convenience makes them worth it.

After an online order through the main office was messed up, this store location went above and beyond to correct my problem and I am more than pleased with their customer service. They also carry items that are hard to find elsewhere. I highly recommend.

Its an Ace Hardware store, nice selection of everything. You can definitely spend more money and time than you originally had planned.

Always have what you need

Found what I need, reasonable price and is been around the 40 years Ive been alive!!!

Great place friendly staff always there the creature and help you with any needs you need to get done from a to z

Very helpful and kind people

One of the last real hardware store around

Very clean place and well organized. The associates were very helpful.

Great customer service and cheap propane fillup!

Horrible as most Aces are, every time I go in one, to get that one little thing I forgot to pick up at a real hardware store like Home Depot, they never have it. And Im left to have to redesigned the whole project on the spot to use the stuff at hand. This one had no lumber today evidently there supplier went out of business due to covid-19, and the kicker was they claimed they couldnt find a new one. Oh please

Was helped right away, and they carried bigger items for me.

Went in to get paint. It took about 5 minutes to walk out with paint that was mixed there and shaken and the other things I needed to paint. Excellent customer service.

Good selection of mice traps (that time of the year. : ). Also, good selection of grills, smokers and BBQ sauces. Recommended.

Very friendly staff! Needed 2 copies of a key and they had it done really quick for me.

Great customer service very well pleasedpurchased some aa batteries that wereon sale they had them waiting for me at the checkout register...

Very helpful workers...has alittle of everything...

Theyve got it all, if youre looking for it its more than likely there, and Im sure theres one near your home

Got confused. This is not a parfait shop.

Very friendly and helpful staff, sensible layout, quality products. Free popcorn, too, which the kids just think is the best thing ever. Anything that gets my kids to enjoy trips to the hardware store is all right in my book!

Good store to get a wide range of products. Great when you forgot something and need it now, and dont want to drive out of town to the bigger cheaper stores. Not the cheapest, but in my case, its the closest, and has one of everything

They were polite and very helpful and I got what I needed.

Super helpful staff

This is a nifty hardware store. On top of having all the expected hardware items, it has all kinds of nice cleaning products and other home care essentials. Nice, bright store. Lots of paint and wallpaper goods, too. Ill go back, for sure.

Store was clean and well stocked. Staff was knowledgeable about the product and offered helpful suggestions. Sales associate advised me to swap to an alternate item that was on sale for half the price of what I had originally selected. Prices were competitive before sales, and comparatively very low when sales were taken into consideration.Would highly recommend for DIY or home improvement needs.

Staff very helpful some prices are high but the only place in Norwich that I know of to get any quality building supplies. I really recommend checking them out for your building and painting needs. If you are familiar in what you might need to do a project feel free to ask any staff member and they are happy to help. My Mom is an elderly woman I I just stood back and I am so impressed with the way she was helped. I am going to take the time right now to say THANK YOU FOR BEING SO PATIENT WITH MY MOM!!!!🤗♥️

Always has what any project needs. Hardware, paint, electrical, propane. And the staff, helpful. Friendly, welcoming and knowledgeable.

Odds nuts and bolts, they have it.

Slipped a notch or two.

Great as always, excellent store pick up experience at the right price!

Went to Ace Hardware try some Stain Benjamin Moore they got a wide selection pretty good

Great people to work with. Completive prices and good selection of items. This place reminds me of the hardware stores in past that have slowly disappeared. First choice before going to the big box no service stores.

I like going in here. Employees are always friendly and helpful and they remember you! $5 member coupon is always helpful. Love the popcorn!

The business has always had rude, snobby people and that is why I barely go. I know use Agway for my needs.

This is possibly the best ACE in the country.While enduring a HORRIBLE experience with Uhaul (which this Ace location had no control over), we spent 3 hours in their parking lot. Mike helped us with our truck and trailer for over an hour and did everything in his power to fix the issue. The staff inside the store helped us get relevant phone numbers and invited us inside to stay out of the heat. This was a pretty bad day, but Ive never had a better experience at a hardware store.

If youre looking for hardware, youll find it here. Theres so much packed into this store that its just fun to walk around to get ideas for things you didnt even know you needed. Helpful staff, free popcorn, good sales, and just the right size floor plan to make it easier to find what you need. If you do get lost and cant find your way out, one of the areas best BBQ places shares the same parking lot, so browse without fear! Bet youll find something you need... or at least want. Love the ability to pick up online orders here without paying for shipping!

Great hardware store. Friendly, professional folks..

They had the items I needed.

ACE IS THE PLACE TO GO FOT YOUR HARDWARE. NEEDS !!!!

Everything I needed!

This Ace is bigger than others. Tons of stuff, and a friendly staff. Will be happy to go back!

Clean store and helpful staff.

Close to home, and they have always been helpful when I start a new project. Have you ever needed only a few screws? You dont have to buy a whole bunch! Just pick the ones that you need!

Nice neighborhood hardware store

A nice location that is very well laid out and easy to find exactly what youre looking for. They dont have the selection of a store like Home Depot or Loews but I did appreciate a better customer service experience during my visit here.

Plenty of parking. Friendly staff. Decent prices on most things and easy to navigate the store.

Great place to find all sorts of hardware including paints, customers service is good everyone is very helpful

A+

Limited selection. Reasonably friendly staff. Good if you just need that one part and dont want to drive to a big box store

Only needed to rent a U-Haul the process to do this was quick and easy had some issues because of U-Haul company itself but the ace workers were ready to help out and did everything they could

Quick service, great crew.

I had come a while ago and an older man helped me figure out exactly what I needed. The store has generally what you might need and I think its fairly easy to find things. Today (11/25/17), I had no trouble finding things I needed, however, the cashier was terrible. Some young kid who acted like I was disrupting him playing on his phone. He tossed my little bag of bolts onto towards me, slapped the receipt on my pack of wood blocks and went back to his phone. Id rather have checked myself out and left the review 5 stars for the stores selection and layout.

Great place the reason I only gave 4 stars is some of the workers were horrible they were rude and obviously werent happy they had to work,if you dont like your job your not being held captive,find another one,no need for rudeness,hopefully they were just having a bad day

Consistently extremely slow... Im waiting in line while I am writing this review. If you have 30 min to burn waiting in line, this is the place to go. You cant run in and grab an item and leave. Paint counter is manned about 40% of the time, most of the time you have to search for someone to mix passi. I have come here alot, but its faster and easier to go to Home Depot ten miles down the road. Im done coming here..

Great place to find what you need. Service is very friendly and courteous. 😁

I would drive the extra few miles to go to Ace Hardware in Norwich rather than a big box. You get the sense when you walk through the door that they really appreciate your business and are there to help!

Great place for hard to find items.

Find what i was looking for at a excellent cheap price. Great store.

Locally owned, very friendly and accommodating

Love this place ❤️. And hardware stores in general.

Good staff and usually have what i need

I been going there for yrs I started when they were off Central Ave, and the worker are some of the best, and helpful and the delivery service is top

Ace Hardware in Norwichtown is my goto for that stuff. Close to home, never crazy busy, and the staff is friendly and knowledgeable.

Always find everything I need.

They were very helpful and nice. I got everything I needed in one place.

I can usually find what I need at this store.

The place is a good shopping experience and the people that work there are always helpful.

Its across the parking lot from a local BBQ

Lots of hard to find stuff and helpful staff.

Love the small one on one service a dying service today in most businesss

Really helpful and they take the time to really explain things when you ask a question.

I used to enjoy shopping at Ace, but the last two times Ive been in Ive had negative experiences. There are two older female employees who were borderline rude to me. But the thing that really sickened me was the way they treated two male employees who were also working. They were demeaning to them in front of customers. When one of the male employees radioed for help in the paint mixing area one of the older female employees yelled at him across the store, shouting, Cant you see theyre with a customer?. It made me feel very uncomfortable. I dont think Ill continue shopping there. Life is too short to walk out of a store feeling that way.

Nice store staff are very friendly and helpful

Great deals have everything

Well stocked and friendly staff.

Paint woman was snappy and rude. But prices are decent

Find everything I need. Employees always ready to help.

Ace has the best selection of fasteners of any hardware or big box store around, particularly in metric/stainless.

Ace is the everything hardware place!

Handy for quickly grabbing a small item but twice the price of Lowes and Home Depot on many products.

Very friendly staff

Employees are helpful and they always have what Im looking for. Prices are a little high but worth the visit

I am always in this hardware store. The staff is helpful and they have what I need. What can I say Ace is the Place.

Ace is the place!

Always very nice people

Friendly staff always looking to help.

Your store policy allows four employees to stand there and tell me what they cannot do 🤔 one employee was able to 👍 he gets a thumbs up - cutting a piece of glass other than squares 🤖 the rest of the bunch made no effort 😑

Pleasant people very helpful

Go there all the time

Staff is very rude bad attitudes and God forbid anyone ask you if you need help. Lowes here I come

Good hometown hardware store

Very pricey...cheaper at walmart..they do carry some hard to find brands

They couldnt help me today but they have good potential for future projects.