We had an issue with a several years old Bosch dishwasher that intermittently cycled without water. Several online posts suggested a failure with the water filler valve. Scheduled service with Poirier and Don the service tech spent a a significant amount of time investigating the problem and after he contacted Bosch they said it was a controller board that failed. Don ordered the board and installed it a few days later. Perfect. Don was terrific. Very thorough in delving into the problem and testing. Thanks Don and Poirier. The service was terrific.

Bought a grill online, and took advantage of their free assembly and delivery offer. I interacted with the helpful sales person via chat. Experience was great, and they arranged a convenient delivery. They called the day before to let me know the delivery time. Delivery guys were right on time, friendly and professional. Glad I purchased from a local store instead of Amazon or big-box hardware. Ill be sure to look to Poirier for future appliance needs.

I had a great purchasing and delivery experience, but real issue is with service. My oven keeps tripping my breaker and the gentleman that came to take a look basically tried to tell me my brand new electrical isnt done correctly or well (not the case as it passed the towns inspection with a comment on how well done it was). He also let me know that there was really nothing he could do if once he replaced the relay board and the fan were replaced. I called again to set up an appointment again because the display screen on the range microwave stopped working. The woman I spoke to was very rude. I understand I was frustrated as I havent had an oven in almost 2 months and now the microwave is acting up, but she is in service you are going to get frustrated people. Its your job to defuse the situation not have an attitude when the customer is upset because you are booking so far out! You try being unable to cook for 2 months and then tell me you are not frustrated. My advice...loose the attitudes and telling customers there is nothing you can do to fix their appliances.

The service technician, Don, was incredible. he has worked on my appliances a few times and i am going to purchase an extended warranty through Poirier.

Joe Ellen was super helpful, went the extra mile to help me.

Exceptional! We had Don come out to fix our oven and he was conscientious of and adherent to COVID guidelines, keeping mask on at all times. He was extremely knowledgable and was able to quickly resolve our issue. The price was also very reasonable for the service received. He was very courteous and professional and we will definitely be using Poirier again.

Poirier is great!! They have great knowledge and expertise in any appliance you may need for your house. We have gotten a new Washer & Dryer, a new Deep Freezer and now a new Microwave from them, and could not be any HAPPIER with all of them! Delivery was very timely.

Poirier is now my absolute go to for all our large appliances. They will match any big box store price, then they will give you something you NEVER get at a big box store — great service! And follow up service is the key to happiness when buying a large appliance. The Poirier technicians are smart, honest, and incredibly knowledgeable and through. Knowing they are there for me is huge — I will never buy a large appliance anywhere else again!

Weve bought multiple appliances here. Excellent customer service. The staff is friendly and knowledgeable. The parts department has saved us at least twice over the years with critical replacement parts for an older fridge. Their pricing is very competitive. Skip the big box stores and come here instead.

During the pandemic Jonathan helped me with a purchase over the phone for a new dishwasher. I am so pleased with the GE dishwasher it works amazing and looks beautiful!!

Visited with my mother in law for Massachusetts sales tax holiday. They have taken every practical precaution for Covid-19. Highly organized, gloves and masks available.Staff incredibly helpful (a little thing, but made a difference; a person came by and asked if we were being helped, explained she was admin and would get someone. Thats how to deal with a customer, so many businesses dont know how to do that). We dealt with Michael Poirier -patient, listened to my mother in law, answered all questions willingly.First class, cant recommend highly enough.

I already spoke with two people in your Norwood location today. Here is my problem;We came to your business because we had bought appliances from big box stores and when something goes wrong, its like pulling teeth to get it fixed.We have bought two entire kitchen appliance set ups for two seperate houses from you now.The gas weber grill we bought from you was surface rusting within a couple of weeks, your sales dept told me to call weber. Thats not why we came to you.The fridge in question here, Fridgidaire Gallery FG4H2272UF was the floor model you so kindly sold us, not for any discount though, so we expect it to be as good as one straight from the factory.The handles had surface rust on them, tech came out to replace with wrong handles. had to reschedule.The icemaker has always been painfully slow and throws ice all over the floor if you dont jam the glass as hard as possible up against the top.The leak from somewhere in the icemaker overflow reservoir is ruining the hardwood floor in our kitchen.The icemaker has constant condensation up against the outside of it (within the fridge)This was all replaced a couple months back, worked for about a week and its all back to square one, leaking on floor, ice not filling in a small glass in over 90 seconds and condensation over the side of the icemaker.I explained to your folks on the phone that my wife has been patient and nice about this so far, ive had it.I want another fridge, i dont want this one fixed again, i dont want another one like this. Im happy to pay more for better, but take this piece of junk away.This cost $2600, not cheap and not the most expensive, but i expect it to work and work well.In these times of covid, i dont want your repair man in our home 20 times.If i have to go and buy a new fridge from your competitor, i will. Itll be a sad reflection on your business though. the money i spent there.

Ive been buying from Poirier Sales & Service for years. Poirier never disappoints! They made it quick and easy for me to replace a refrigerator. The delivery people were very quick and efficient. It is a pleasure doing business with Poirier Sales & Service.

Purchasing appliances is a big expense. The knowledgeable staff at Poirier helped us choose the right appliance and feel comfortable with our purchase. We shopped around and got the best deal at Poirier.

Poirier charges about 10% more if you live in Westwood compared to Norwood. On the initial call, they quoted me $245 for Westwood and $225 for Norwood.

Really happy with my new dishwasher. Great service, great installation, it works like a charm. Thanks Poirier! (No offense to the big box stores but I just dont trust them to install it right. The last drier I bought was installed all wrong. Poirier matches prices with the big stores anyway, )

We purchased a stove, fridge and dishwasher from Poirier Sales & Service in Norwood. Couldnt be happier with the service from start to finish. Jackie was honest and helpful in directing us to the appliances that fit our needs.Delivery went without a hitch; right on time and quickly. Overall great customer service.

Bought a stove brought it home found it was scratched. Called store was told they would get me another one. No hassle another one was given to us . I will be back thank you for the great service.

The staff was very helpful. Especially Jackie. They had a good amount of stick on the appliances and we were able to get our washer that day.

Purchased a washer dryer set over the phone and had it delivered and installed - the experience beat all expectations! Everyone from sales to install and coordination with the plumber was professional, pleasant, and made the process smooth sailing. Great communication throughout. Thank you!

My experience at Poirier was nothing short of how I was hoping. The salesman was friendly and very informative, made me feel very comfortable. Delivery was also excellent. The two men were very polite and professional. Handled installation and removing the used appliance quickly and professionally.Will absolutely make me shop at Poirier again.

Great local appliance vendor. Excellent no-pressure sales staff works to meet your needs at a fair price. Poirier delivery staff is timely, efficient, and courteous. Service center stands behind their products. Personalized local shopping experience trumps that at the big box stores every time. I highly recommend Poirier.

We had an easy washer dryer delivery by two very capable and friendly men. Ishmael and his delivery partner were both super helpful and were also nice to chat with; big thanks to both of them! (My rescue puppy who is afraid of everyone liked them too!)

Sales staff was great. So nice to speak with someone who knows the products and listens to your needs. Much better service than big box stores and with rebates cheaper too. Would go there again and recommend to anyone.

Thank you so very much for the wonderful stove and cook top! Great service and great product.Couldn’t be happier!

The removal and installation of my appliances by Vito was exceptional. Jason McIntyre did a great job installing my microwave .Jason Fenn the salesman was also easy to deal with.Im very pleased with the overall service provided by Poirier Sales.

We went out of convenience as it is close to home. Showroom selection was limited. Staff was nice. We picked the same product as we had (newer model). That part was our fault. After delivery the product was damaged and that is where the problem starts. They wouldnt refund our money we had to do an exchange. We decided to get the same product just a new one. They insisted they repair it. A stove 1 week old being repaired? (new door and new cook top) It took much to long to get it resolved with me doing all the leg work. If I did it over again I would have shopped around.

So efficient and quick. Great service all around.

My Delivery drivers were great, professional, neatly dressed professionals. Wish I remembered their name hopefully you can look it up and give them kudos

No pressure to purchase. The sales woman was very helpful she explained everything about the equipment. She set a delivery day & time. The delivery / installers were on time polite, very knowledgeable, ran a demo of the new install. They removed the old equipment & cleaned up.

Salespeople were all so helpful, knowledgeable, and very nice! We purchased a washer machine and were given plenty of time to make our decision, no sales pressure. It arrived on time, was explained in detail by a courteous delivery person on how to operate it. A pleasure to do business with this company.

Great selection. Salesperson knew every feature of every model in the showroom. Delivery and install were smooth as well. Do your research online but buy here. They stand behind their products and prices are fair.

The young lady who waited on me was extremely helpful in helping me choose a new refrigerator.The two delivery men were professional and genuinely nice guys. I called the store later in the day to give them a two thumbs up.Will certainly consider Poirier for a future purchase.

I purchased my refrigerator through Poirier and it was a great experience! I was having trouble finding the perfect fit for my small space and the sales associate did all the work for me. They found the perfect fit fridge, delivered, and installed. Based on the great service I received, I will be purchasing all my appliances though Poirier! Thank you all again!!

I have dealt with all the appliance dealers in the area and Poirier blows them all away in every category . Even the delivery and installation men were very knowledgeable and polite. Im very happy I have found a dealer I can trust.

I had an amazing experience with my sales associate John, he was hands on and so professional and had an awesome taste, I picked the appliances for my new home over the phone and john sent me emails and images and the final product was incredible, high end appliances for the best prices, my friends will all be shopping there.John, I would hire you in a heartbeat, you’re the best and Michael you have a professional staff, thank you.

We have purchased several appliances from Poirier. Recently had an issue with our dryer that I thought would require buying a new unit. I stopped by the showroom in Norwood and spoke with the sales rep. After explaining the issue, he suggested that I speak with Tony in their parts department as it may be an easy fix. Tony was great, he told me what the issue likely was and showed me diagrams of where the part is inside the dryer. I was prepared to buy a new dryer but $37 in parts + 30 min of my time and everything is working fine. I honestly cannot name another business who would help their customers that way, which is why we will be customers for life.

I called Poirier and was able to get what I needed in a very timely manner. Everyone was courteous and the delivery guys were careful and respectful. Thank you!

Beware if you need a repair. Cost me $150 just for a service call. The technician was extremely pleasant and knew his stuff they replaced a board in my fridge and they were here for a total of 20 min. Thats about $700 an hr. But it is fixed

I was treated like family!!! I bought a Bosch dishwasher, within 24 hours it was at my house. Super fast friendly service with the best price! Thank you I will be back.

The installers were professional, quick and efficient. They made sure all of our fridge features worked before leaving.

Very personable and courteous staff, would undoubtedly buy from them again.

Expert Sales and Service staff. Very professional. Very pleased with care and attention that I received. Delivery team was also very professional, efficient and on-time!

Excellent repair man, extremely knowledgable about product, and told me how to use properly so I dont get additional issues. very patient!!! love poirier, have only dealt with them for ALL my appliances. Honest, great products, and prices and service cant be beat by box stores!!!

Purchased a refrigerator from another vendor. It wouldnt fit thru the door. Delivery crew/installers didnt even take it out of the box! We went to Poirier Norwood, explained the measurement problem and in 15 minutes the sales lady had found the right size, color, and brand on her computer . Guaranteed us that the delivery crew would take the doors off..they do it all the time Delivery went perfectly. Lesson learned here..stick with the professionals.Peter B

The services was quick and the delivery and hookup was perfect. Thanks.

I bought my washer and dryer several years ago and have been happy with my choices. My dryer was not heating up and I called for service. A woman answered and suggested I check with the vent to make sure the lint was clear. She said why pay for a service call if that is the problem. Unknown to me, my son-in-law put a beach chair against the vent. The chair was moved and problem was solved. I dont know too many places that would help a customer save money. Thats why if I need any appliances or service there is only one place to go. Poirie. THANK YOU!

Sales and installation first class. Highly recommend!

Poirier appliance is top notch in the appliance business, Jason was absolutely the best very knowledgeable and handled everything from start to finish. We had a new home built, with all new appliances. Everything arrived on time and correct, jason made sure we had all the proper specson appliances so everything fit. Definitely would recommend everyone to shop poirier appliance Norwood ma. See Jason

My old fridge died about an hour before i was catching a flight . I bought new one online and called from airport . New fridge was delivered and old one taken out in two days . Very happy to come home and it was all up and going !

Easy purchase, no issues with delivery and installation. Do yourself a favor and use these guys and do not order from Home Depot

Buy appliances from these guys. Professional delivery, great support and service.

Best place to buy appliances, no pressure, knowledgeable, friendly,fantastic sales and delivery service! What more can I say.

My pleasure to offer 5 stars!I was 1st referred to Poirier from my brother who spoke very highly of them.My salesman is Jimmy ‘jr’ is an awesome point of contact. I’ve had several appliances to buy for several high end kitchens and Jimmy was right on top of every detail. So thorough in fact, that he called from home on a day that he was (truly! )Out sick with a terrible flu ( I could hear it in his voice!) BUT he is so dedicated to incredible personalized service in the awesome old fashioned way (apparently learned from his youngest days as a knee high youth next to his father / Jimmy ‘sr’) That he had to be personally sure of a few details.I’d give 10 stars if I could, but that might crash the app!* I would add as a note, that, prior to discovering Poirer,I had purchased several appliances from the new Best Buy specialty boutique thinking it was a good idea - but it was a nightmare.

This Company is one of the worse companies I have ever done business with they over price the appliances and the service team is Incompetent . I highly suggest you shop other places for your appliance needs not a reputable company maybe they were 20 30 years ago but in my experience with them they are in the business of ripping the customer off on the sales side as well as the service. The Service team in the office is a bunch of incompetent individuals....

Knowledgeable. Good value. Great service.

Parts are overpriced compared to online, but they had the replacement washing machine pump that I needed right away. Large selection of appliances, including high-end and semi-commercial lines.

If you want expert advice, youll get here.

I walked in and asked for an Oven Element; purchased and didnt have to order online and wait. They were friendly.

Very overpriced. Hard to get help

Outstanding

Always excellent

After experiencing issues with a delivery from a big box store, I contacted Poirier for a refrigerator purchase. Everyone that I talked to from sales to the delivery team were polite, friendly, and focused on making sure that my delivery went smoothly. The delivery was well executed, and my old fridge was removed without issue. I highly recommend Poirier for your next appliance purchase and will be a returning customer.