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Boch Collision Center
1201 Boston Providence Hwy, Norwood, MA 02062, United States
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Boch Collision Center
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Th
Review №1

Steve and Co. Did an amazing job!! Someone backed into my car and messed up the ball joint, front passenger side door and tire, but you would never know it after they fixed it. Beyond thankful for the work they did! They even vacuumed the dog fur out of my car!⭐⭐⭐⭐⭐

El
Review №2

I hit a deer not much damage but they took care of it first time there some very nice people.

Hi
Review №3

I bought a car recently and noticed after the transaction that there was a small ding on the fender. Boch Collision did a fantastic job of removing the dent and matching the paint. Everyone I spoke with there was fantastic, and my contact person, Patrick, was fantastic.

Re
Review №4

Awful awful took them like 80 years to fix my car

Mi
Review №5

Several weeks since my car was returned to me, I am very satisfied with their quality of repair... Have received many compliments regarding its overall appearance... There are some minor issues which I wish had been addressed during its repair, but overall it looks great.... Would highly recommend their services to anyone in need of paint and collision repair.... Thanks Boch Collision for your great work...And your promise of satisfaction down the road...

Ti
Review №6

Mr. Bickford and his team were terrific! From checking in to picking up my vehicle. Everyone was super professional! My vehicle looked great and very satisfied. I would highly recommend Boch Collision Center!

Ro
Review №7

Third time going there and it was a complete disaster. Each time I have went it’s just gotten progressively worse, The condition I picked my vehicle up and was completely unacceptable and atrocious!!they are set in there ways and won’t confront the problem they won’t call back and they haven’t sent me a survey very unprofessional. I really hope there’s an option to leave pictures on here because my next step is to leave these pictures so everyone can see what they did to my car I had to clean my car up I had to fix it to 100%. They didn’t replace everything that was approved by insurance and they have some very very staff members . You guys might be one of the biggest companies around right now but your quality has went down the drain.

Sa
Review №8

I was a little skeptical about bringing my beloved Subaru Impreza here, based off of some of the reviews on here, but the car looks great! I had gotten into a really bad crash about a month ago, which required them to completely rebuild the right side of my front end, and they did a great job, and also in a timely manner for the extent of the damage. Interior was also detailed and it appears that my car had been washed and waxed before they painted. They also notified us to warn that it may take a little longer because they needed extra parts. Not only did it not take extra time, my car was done a few days early!

Ry
Review №9

I brought my vehicle into the Norwood collision center and cannot say enough about the treatment and service I received. Bob Brown assigned Tom Bickford to my repair and from day one to the end of the repair Tom was super responsive and helpful and he worked very hard to make sure my insurance company was doing what was best for the situation. Every request I had was answered quickly and above any normal expectation. If you want to be treated top notch, ask for Tom and take your car into Boch Collision center, thanks for everything! Ryan

tr
Review №10

Great experience! Great customer service!

La
Review №11

This was by far my worst experience with a body shop. Im not a hard person to please but the work they did to my car was completely unacceptable. Theyve had me being my car back twice and still have not fixed the issue. Now they want me to bring it back a third time. Its embarrassing driving a $75k car with the crappy paint job they did to my car. Every time I go meet up with my friends the paint job is the first thing they notice. Thats just how bad it is. The body shop has no compassion whatsoever in regards to the issue. I thought maybe Id get a really good paint job because they do paint high end cars, but the small body shop around the corner in my town wouldve done a much better job. If youre thinking of coming here think again. Unhappy customer!

Re
Review №12

The staff person that I dealt with wasnt the most polite guy to me- he was abrupt and less than friendly so that wasnt a highlight of my experience. However, my VW CC Sport came out beautifully, and thats what made me the happiest.

To
Review №13

I was referred to Boch Collision Center as it is an approved body shop for my insurance company. I must say the whole process was very painless!!!! Staff was very courteous and to my surprise I got my vehicle back looking brand new much sooner than i expected. I also appreciated that they went the extra step and cleaned my car.

Sh
Review №14

I wouldve given 5 stars but due to my experience I wouldnt recommend anyone bring their car there. Especially if its your pride and joy. I brought my 2014 Camry there for repairs. I was told the car was ready for pick up. I got there, and it wasnt as there was still visible damage, but was overlooked. I brought the rep (Kenny) outside to view the non-repaired damage, and he apologized and assured me it was just a minor issue that would be taken care of. Hes the reason I gave at least 1 star. Once it was ready for pick up again the car looked great. I was happy, until I noticed 20+ miles on my car. There were no mechanical errors that required you to test drive it to make sure the car performed up to factory settings. Why was my car driven period, if not to and from the lift, paint room, etc?.... Whoever it was decided to make my car their personal vehicle for the time it was there and for that Im deeply upset and will never bring my car back there again. For the amount of miles driven you would think a gas card wouldve been given along with an explanation. So not a happy camper right about now. This needs to be addressed. I just left a message and am looking forward to a call back.

Cl
Review №15

Great customer service. Great repair results. I took my car to get repaired for minor damage from an accident I got into over two years ago. My rep took care of getting the at - faults insurance company to provide the paperwork and payment details squared away. The rep was also helpful with giving me status updates on my car as I waited. My car now looks like nothing ever happened.

Ed
Review №16

This is the second time I bring my car to the Boch Collision Center and theyre great!!The repair time was very close to what they had told me in the beggining and they kept me informed along the process. They also made it very easy as far as having the rental car people pick me up and when I had to drop the car back at the shop. Always a great experience with them.

Be
Review №17

The absolute best body work in Massachusetts! Ask for Steve White..

An
Review №18

Would recommend Boch Collision to anyone who needs body work done. Finish product was perfect. I was kept up to date on repair and when I picked it up they went over what was done. Great choice!!

Si
Review №19

One star is still way too good for this place, I will never ever be a repeat customer for Boch Collision Center my experience with them made me feel frustrated and uncomfortable. I thought the whole process to the repairs of my vehicle would be a walk in the park since it was an insurance claim. The Bosh Collision Center advisor assigned to repair my vehicle communicated to me one thing and told my insurance handler another. Another advisor from another shop had to be the mediator because communication completely broke down. Also the front bumper that was supposedly repaired still requires service which I have decided to take to another shop,its just not worth it. Customer satisfaction and service does not exist in this place. What a waste of time and money.

Jo
Review №20

I dont know about sharing anyting, however I will tell you about the work type of work they do and it is very very good. PS they need to put some more stars on this thing so I can give them a 10 (*) star reading.

Le
Review №21

Excellent customer service. I worked with Brian and he was great!

la
Review №22

Would not recommend this place! Worst customer service, had to call repeatedly to get a call back about what was going on with my car . Had to get a second person involved because communication was that terrible. Overall experience felt misinformed, ignored and frustrated. Plus there were many more miles on my car than when I dropped it off . Will never Return to boch for anything .

Ka
Review №23

Never had an issue, staff is always honest with my husband and I.

Ma
Review №24

I feel like this places gets a bad rep from the Google reviews. Took my Audi s3 there to get a small dent fixed. I was worried about it because my car was 1 month old when someone hit the side of me...Jamie Abany dealt with everything very efficiently and was awesome!!! I dont know who actually painted the car but so far the job is great and I was actually surprised how well it blended in with the rest of the car. Will update this if anything changes.

Le
Review №25

Boch Collision provided excellent service. From beginning to end excellent service was delivered. My experience was easier than going in and getting a coffee from Dunkin Donuts. Everyone was helpful and courteous.

st
Review №26

When we had accident we had Boch collision center repair our 4runner. The cosmetic part of the service was fine. They replaced the front bumper, and painted the front. The repair actually took about a month even though the truck did not have any structure damage. After we got our truck back a month later, we found out the acceleration was difficult. Even when going up small slope, the engine would make very loud noise. The whole car shakes and can not seem to get back to a lower gear to provide enough power. I talked to the Service person Bryan Dwayne. He took my car out for test drive. When going up hills, he stepped on the gas so hard that the speedometer almost went up to the red zone. At the end he told me that the car was fine and there was nothing he can further assist. We later on took the car to Route 44 Toyota for a brake job, and the dealer adjusted the engine when they replaced the brake pad. Now the engine noise has gone and the acceleration is smooth.I heard a lot of negative things about Boch dealership and their repair center before. But after this incident I experienced myself I will never go back to Boch anymore.

Sh
Review №27

Very friendly and helpful.

Ge
Review №28

Kenny Lopez and team saved me And fixed my 2019 Lexus which was ruined by another body shop.. Awesome at what they do..

A
Review №29

Love it

Es
Review №30

For every small dent. They will say to replace whole part. Better to go for local body shop as well.

An
Review №31

Great service and on time

Al
Review №32

Those 5 star reviews all posted on the same week in April of 2016 are all bogus POS. They were likely created by the center staff or their relatives, just look at wording they all are using.This is terrible place. The general manager, Bob, told me that it had just been an accident (I mean the bad job theyd done on my car), I would like to disagree. Something is fundamentally wrong when the customer has to come back to the shop 5-6 times pointing to the bad body work, flawed paint job, and literally beg for mercy from these jerks. 8 month old $50k car, simple side swipe damage on the rear quarter panel, these gurus managed to screw the paint job on the doors as well, damage interior finish on the center console, damage interior plastic trim while removing the side mirror, and eventually lead to the need to redo entire side of the car (in another shop though)These guys were so much pain in the a33 that Im taking my time now, which is a fraction of the time I had spent on dealing with them, to raise my doubt on all these recent positive reviews.

Ti
Review №33

My car had a clean low-speed frontal hit like many cars have every day of the week. It went to Boch Collision Center as it was very close to the scene and my insurance approved it. As a result, I had two really big problems with them.First of all, they told me nothing about a very bad side damage to one of the tires the car got so it could easily have blown on my way home and I would end up in another accident as a repairman in a tire shop told me later, after I found out this damage and brought the car there. As the insurance said later we had deemed that as prior damage. Well, it might have nothing to with the collision but at least the bode shop could have informed me (the insurance could actually too, but this was not their responsibility at all).Secondly, the repair took MUCH longer then expected. The original estimate the insurance provided was 11 days. The car actually spent in Boch Collision 36 days. Keeping in mind that the company works on Saturdays this means 31 work day. The final invoice I got stated 106 work hours i.e. about 13 work days only even if they had the only repairman working on the car. Meaning the car was mostly just staying idle with no one working on it. Also, based on the payments the insurance made, I can see that things Boch Collision was working on during the first 2 weeks costed $ 12k. The next three weeks was about $ 800 only (in a typical shop $ 800 work is usually one day, not 3 weeks). Last week I called them every day or sometimes they called me and the response always was Probably, tomorrow.The work itself appears to be OK but my personal bottom line is NEVER EVER

De
Review №34

I had a collision... My un-attended parked car was hit by a truck, so I was covered fully.I asked Boch to check the frame and see if it was out of alignment… Bent frame.In collecting my car after it was serviced, I asked how the frame checked out, and they told me (again, I had explicitly asked them to check the frame) they told me they never checked the frame.Ever since then, my car has been wobbling it self out of front end parts… Well over a thousand dollars in repairs since then, replacing parts, that Im told are signature for a car whose frame is bent.Now theyre telling me that they basically wont check it, without making me wait a long time while the car is in for service.and they replaced the bumper… And its peeling.And they replaced the headlight… And its getting moisture inside…But the worst thing of all, is that the work they didnt do (and were asked to do ) has turned out to cost me a lot of money.... Just make sure they do everything they said they would do, BEFORE, BEFORE YOU TURN IN YOUR RENTAL!

Ca
Review №35

Repair your car here, you will feel so happy, they are professionals employers

Da
Review №36

Ive been to Boch Collision several times. Each time I was treated well and the work was done professionally and on time. Although Id rather not have to, Id go back to have any auto body work done.

A
Review №37

Hit a deer on i95, the front was smashed pretty good. Replaced all necessary parts, fixed the damage, and overall things looked and functioned good.There is a rattling noise every time i close the driver door. It wasnt there before i left it with boch. Noticed too late to bring back.It felt as if the list of replaced parts was waaay too long. If i had done it myself the list would likely be shorter... no harm no foul i suppose, but then insurance rates rise for everyone as a result, if this is a common practice.Id be careful woth these guys, theyre a big place, with no one in particular held responsible for what goes on (except Ernie Jr i suppose...)

Ka
Review №38

Got our odessey back today... It was practically new when we droped it there for the minor paint work on exterior. They took 2 weeks to do the work insuarance estimated would take 7.5 hrs, damaged intereior with scratch marks everywhere key hole and doors etc.., coffee spills and stains. Also both side mirrors scratched. We are really dissapointed.

Le
Review №39

Always quality work

Jo
Review №40

Great place to get your car fix

Vi
Review №41

They charge exorbitant. Use them only to get quotes

Ap
Review №42

This review is specifically for Brian Shea who helped us with repairs in our Honda CRV even three months out when we discovered a few problems with the repairs not done properly. He was very responsive and took care of the problem right away. Thank you.

Al
Review №43

Great service and quality work

Br
Review №44

Seem easy to work with

K
Review №45

Always seems busy..

Ja
Review №46

Excellent service

Pa
Review №47

Body shop

Information
21 Photos
47 Comments
4 Rating
  • Address:1201 Boston Providence Hwy, Norwood, MA 02062, United States
  • Site:http://bochcollision.com/
  • Phone:+1 781-255-6251
Categories
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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