I had the best experience with Patrick. I experienced a flood and had to replace hardwood flooring and deal with insurance and remediation for 6 months. During that time I contacted and visited flooring specialists from San Rafael to Santa Rosa. Patrick was patient and kind with me, lending me samples multiple times and never pressuring me to make a decision. I highly recommend him and have referred friends & neighbors.P.S. my floor is beautiful!

Do yourself a favor and read all the one star reviews here and on Yelp before considering doing any work with Novato Flooring. THEY ARE TRUE!!! The owner, Patrick West doesnt care about the products he sells nor the workmanship of the installation. He cares even less about his customers!We noticed installation problems with our flooring immediately after installation. Instead of correcting the issues, Patrick West refused to come and see the problems, let alone make any real attempt to have them fixed. Attempts to contact him were met with hostility (vile name calling and threats), lies and excuses. He has completely ignored claims to the BBB and attempts to mediate through Consumer Protections and the CSLB. After two years of trying to work with Mr. West, we had no choice but to take him to court. He didnt even bother to show up! The ruling was found in our favor.Two separate independent inspections found Patrick West did not follow installation / workmanship guidelines recommended by the manufacturer or that of NALFA. The CSLB cited him for “violation of one or more sections of the California Business and Professions Code.” These violations, not only include workmanship standards, but several contract violations - To mention a few, he took 50% down (it’s not legal to take more than 10% in CA), and he did not have workman’s comp for his workers at the time my flooring was installed (even though he assured me everyone was covered).Patrick West is completely unethical and unprofessional in the way he conducts his business. Aside from dealing with the poor workmanship and bad attitude, Patrick West made numerous unauthorized charges to my credit card (I provided for a down payment only) for charges never discussed or agreed. I disputed each of these charges (which I was found in favor) and eventually had to file a stop against Novato Flooring for any future charges.This behavior is not unique to our case. The abundance of bad reviews aside, if you look him up, he has had numerous claims against him in the Marin County Court, has been cited for conducting business without a license, and any reputable contractor (we have met with many now) will tell you this guy is bad news.We went into this wanting to support a small local business and instead ended up in a years long battle with someone who simply does not care (even with his license at stake) to take any corrective action or cooperate with any ruling against him. Take my word for it, the process of fighting a contractor is not easy! Although, there are numerous law’s and agencies in place to aid with any dispute, ultimately it is the consumer who pays the price.If case the above isn’t enough, pictures of Patrick West’s work attached.I can’t stress it enough, do yourself a favor and steer clear of Novato Flooring!!!As a side note, I have read reviews that claim Patrick West buys his 5 star reviews. Whether this is true or not, I don’t know. I can confirm that Freddy Chaj who offers a 5 start review here works for Novato Flooring and does all the installation for Patrick West. Seems like a conflict of interest to me.

I went there today, April 10 2015 and was greeted by two really nice men who handled my need for a remnant and regaled me with stories. What a pleasure to go in a store and be greeted and treated so nicely. I will be back.

Novato Flooring had started a job to replace some carpets and install a small area of wood floors when my Dad died in 2011. While dealing with my Dads death, Pat convinced me to triple the area of wood flooring and include my kitchen. I said wood floors in the kitchen are a bad idea and he convinced me that it would be okay. I was too distracted with my Dads death to argue. Of course, wood floors in the kitchen are a bad idea due to the water problems. Additionally, he charged my credit card for the final balance while I was handling my Dads funeral without my prior approval. Pat is not ethical or honest.

I set up an appointment to get an estimate to get a scratches out of my hardwood floors, they never bothered to show up for the appointment! I called them and asked what happened, they said they showed up a half hour before the appointment but nobody was home and said, Didnt I give you a call? I said no you didnt and I worked until a half hour before appointment but I was home by the time of the appointment. They asked if I was home now and I said I was, so they asked if they could come over that day, which I agreed. Four hours later they still hadnt shown up, so I called Empire floors! Sanding and putting a couple coats over it to make $1500... I guess they didnt want ez money!

I have many rentals.pat is easy to work with.he picks out the carpets and two days the floor is done.his workers are clean and professional and im always happy with his price.