This place is super awesome. Anything to do with cooking, baking or grilling you can find it here. Cant wait to try out one of their classes.

Good size store selection is nice but feels a bit crammed into the store

Very cool stuff. Everything you would ever need to your kitchen

The stars only reflects the cooking class portion. I absolutely love the retail store part as well as the exceptional customer service.As far as the cooking portion, it was an overall let down. We booked with another couple and the entire class which holds 16, there were a grand total of 6 (another couple we didnt know). What we didnt expect was to be grouped in pair of 4, while the other couple had a burner to themselves. So while we tried to learn and cook, 3 of us watched as 1 of us cooked. The other couple had a great experience because they received their own burner to cook. Also, at the end I assumed we would combine both dishes (it was Paella) so everyone had the same portion, but no. The other couple had their own and ended up with leftovers, while us 4 didnt have enough. Much too pricey ($85 per person) to share with other couples.They actually adjusted our price after hearing the other couple who had their own station only paid $46 as part of a special anniversary deal, which made things even worse for my group. We originally paid double what they did and was made to share. Like I said, price was adjusted, but I wish I would have reviewed this class first. I would have avoided all together. In summary: Store was great, class was awful.

If only there was an option for 0 stars. Absolutely terrible customer service. They require a 48 hour cancellation notice, no questions asked which I understand. I called 4 days before the class to cancel and was told that I would be getting a refund and everything was set. Hear nothing back, receive no money so I decided to call and speak with a manager. Manager let me know that no one cancelled like I had asked and now that I am within the 48 hour mark and they absolutely in no way can give me a refund.Same manager let me know she would be putting in a request for me and give me a call to let me know what happened. It’s been 4 days now and I have yet to hear back so I’m out on $180 with no idea on what happened. Completely their fault and on their end.I promise you you’ll want to take your money elsewhere. Save your time, energy and money

Loved the store even though I found it a bit pricey. My daughter and I took a class there thinking it would be a lot of fun. Unfortunately, the instructor spent a majority of her time with two of the quests that arrived late, neglecting our table to the point that we had to guess what step in the recipe to take next. We were treated so badly by the chef, we all commented on how she was sucking all of the fun out of the class. Her attitude towards our table was baffling and quite frankly rude. I get that everyone has a bad day but her behavior was unanimously selective. The rest of the staff there was excellent. However, this class was not fun. It even bordered on offensive and this is coming from someone who wanted to love this place in spite of it being pricey. There is too much excellent competition out there to return for more abuse.I will not be shopping there nor will I be taking another class regardless of the incentives they offer to entice our return.

Worst customer service experience from store manager.

I felt really offended by an employee in this store when checking out, maybe she was not in a good mood but I felt discrimination. The experience in this store totally killed my good mood.

Much better here than Williams Sonoma. Prices can be a bit steep, but they have a lot of nice stuff. Employees are friendly.

Nice employeesVery helpful.Enjoy shopping your store.

Good Afternoon,I wanted to write a quick email in regards to some customer service I received at the Sur La Table located at Twelve Oaks Mall, Novi, Michigan 48377. This is the story of how I was directed to one of the best products I have ever bought!I arrived on Monday the 18th to make a few Christmas purchases and the experience was wonderful. The staff helped me find a few items for my wife and the checkout went smooth until my card would not scan. The cashier flipped it over, and we had noticed that somewhere during the Christmas shopping my magnetic strip had been damaged. The cashier explained that it would not be a problem and he manually punched the numbers into the system and the transaction went through. I left happy and with some nice new gifts for my family.On Tuesday the 19th I decided to head back into the store to purchase a few more items that I had decided to sleep on. I walked right in, and headed over to the item I was looking to purchase. I was only in the store for about two minutes since I already had my eye on a product and knew exactly where to go to get it.I went up to the same register as yesterday only now it was a different cashier. Unlike the previous day she was more abrasive and hardly even greeted me. I explained that I was in the store yesterday and that the magnetic strip on my card was damaged, I told her that they manually punched the numbers in and the transaction went through perfectly. I handed the woman my card and she tried to scan it to no avail. She scanned it about 20 times before I had to remind her that the magnetic strip was damaged and would need to be manually punched into the system. There was no response from the cashier as she continued to try to scan the card, then proceeded to try to clean the back of the card with the edge of her shirt and scratching at it with her nails. Once again I explained that the card will not work and told her all about the previous day and how it was damaged. She continued to ignore me and instead told me a combination of alcohol and some other products would clean the card.For what seemed like the tenth time I explained that I did not want the card cleaned, and all she would have to do is manually punch the card. The cashier explained that she would need to get a manager. She did not even hand the card back, she set it on her side of the table behind the register. Finally after about ten minutes the manager comes over and continues, yet again, to scan my card. I explain how I was in the store yesterday making purchases and the cashier manually inserted the card numbers. The manager asks to see my identification which I gladly hand over. Please keep in mind the name on my card and my identification match. She then hands both my card and identification back to me and tells me the unthinkable….She says they will not be accepting my card, and that they will not manually insert the card as it is against the rules. I was shocked, not only does my identification match the debit card but I was also in the store shopping for my wife less than 24 hours prior with no issues. Then the cahier did the most helpful thing I have seen all Christmas! She directed me to your competitor Williams Sonoma located directly upstairs! I gladly took them up on the offer and headed upstairs and purchased the exact same product from a different store, all based on the recommendation of the store manager!I just wanted to thank the staff of Sur La Table for introducing me to the far superior William Sonoma! The product I bought works great and I was able to give my hard earned money to a store that treated me with kindness.All joking aside, you have staff directing paying customers to your competitor, just let that sink in for a moment. It’s a shame, I was very interested in signing up for the cooking classes but I will be taking that business elsewhere as well. Perhaps I will head into the store and see if they have any good recommendations as to where I could find some other class. I bet they would happily oblige.

Nice and clean store. Employees are very helpful too

I have a business that teaches people how to shop, cook, eat, and live healthy. I can do what I do because of stores like this.

Largest selection. Unparalleled customer service