Slowest most unorganized CVS! Every time we go for prescriptions the wait 45 minutes to an hour and there is no line, so WHY THE WAIT! The staff never look up to acknowledge you are there nor do the answer the phone when you call. TERRIBLE PLACE

The pharmacy department needs help. They never answer the phone or your on hold for over 15 minutes. Your prescription is not ready when you get there even after you call and they say its ready. Today, the pharmacy technician told me that my insurance was canceled. Not true, we have had our insurance for over 30 years.I understand its difficult now. I am only asking that factual information be given.Wishing you the best.

Always friendly and in stock items.

First of all, I have no complaints with the pharmacy staff; they do a very good professional job. I DO HAVE a complaint about the front of the store. Generally, you must wait b/c there is nobody at cashier.I truly wish, they did NOT handle UPS parcels, because they are AWFUL at it!!!!! I presented my ID to them. The young man in there today, mid-day, handled this in a very inconvenient, odious manner! He put the parcel right in front of me once I told him my name. He asked for my ID. I presented it. He refused to give me the parcel.OK, if my ID is insufficient, WHY DO YOU ASK FOR IT???This CVS handles UPS parcels AWFUL!

Pharmacy needs major help! How more people!!!!

Worst customer service. They honestly need help. They never answer their phones, there’s lines inside and outside. One person is working all the time. They are not on top of it, and they are very rude.

They are selling goods past the expiration date. What a waste of my money.

Absolutely horrible excuse for a pharmacy, you submit refills online go to pick up days later still not filled only to be told they are very busy and short staffed and to call next time after I submit my refills to get done sooner, tried that was on hold for over 30 minutes. They have a covid testing lane which is the main window they refuse to open ever to service other patrons, again i sat behind someone for 45 minutes. The outside lane is a shoot holds hardly nothing, i spend thousands of dollars there every month and have since it opened and this is UNACCEPTABLE. But they have NO problem stalking me by phone and text to tell me i have refills ready to process, why they wont be ready anyway.

I called in to talk to a pharmacist, was on hold for 45 minutes, then someone picked up and hung up the phone.

Pharmacy technicians are rude, not trained properly or just dont want to do their job. On several occasions they did not run our insurance, over charged us on our medications, lied and stated those prices were through our insurance. Called the insurance company and they stated CVS never ran the insurance, and our medications should have been 75% cheaper.

Please dont use this pharmacy. I am currently on hold with them and have been for about 40 minutes. My doc accidentally sent my rx here instead of the one in Tinley I switched to because this one is horrible. I even talked to the pharmacist at Tinley Park CVS on Harlem and she says she knows theyve been having issues too. Or as she put it are going through changes. So yeah. Pick another CVS. The one in Tinley on Harlem is on point. Drive a bit farther and go there for less headaches.

Horrible wait times on the phone. Dirty store. Tried getting a COVID test and nurse never showed up. Never notified either. Was told to just schedule elsewhere. Will take my business to Walgreens.

I used to like this location, mainly because of Jessica the pharmacist but the past 5 times Ive come here have had the most insane wait times out of any pharmacy Ive ever been to. Ive never sat behind 3 cars for 35+ minutes before but here, its a regular occurrence. I dont know if theyre short staffed or what, but its definitely a time commitment to get your meds here. Im switching pharmacies again because of this.To be fair, I think the staff are likely trying their best and just overwhelmed/understaffed, which is a management issue.

Josh was so helpful. He helped me find all the right products I was searching for. As well as, he adjusted the price of small bags of Ricola cough drops, to match the sale price of the big bags that were out of stockThank you for all your help!

The slowest drive through for COVID test - waited over an hour in line. I went to another CVS previously and was in and out in 10min.

Good pharmacy and local drug store.Has good amount of quick grabs and local items. Nice lot Corner access and other retailers nearby.

This is the best cvs in the area. Sara is my favorite employee. She is always very nice and helpful

Worst CVS Ive ever been to. Pharmacy personnel are rude and communicate poorly when there are problems with getting my prescriptions filled every time this past year! Time to switch back to Walgreens

Pharmacy staff very professional and knowledgeable. I didnt have a long wait. Walgreens need to go there and learn how its done.

Lifelong customer

Horrible got racial profiled twice and my medication refused twice first time I went there the pharmacist try giving me every excuse in the book not to refill my anxiety medication Ive been getting for years for my anxiety and panic attacks after she talked to my doctor and my doctor said it was ok to release my medication she still didnt so I called corporate told them what happend. They daid they would follow up same day I went to Walgreens had to pay out of pocket but got my medication no problem because they dont take my insurance and CVS does she had no excuse her excuse to my doctor was she felt uncomfortable while in the meantime shes filling everybody elses medication. So next time for me to get medication again I go there again pull in the drive through the tech tells me it will be an hour I said sure thats fine as soon as i drive off i get a peraonal call from the cacausian blonde lady telling me its to early to refill which is was not and I knew it was not I gave her no problem and said fine I called my doctors office and my nurse called her back asking her why she was refusing to refill my medication when indeed it was time to refill and her answer again was she felt uncomfortable which to me is not enough of a good excuse. So i called corporate again and still havent heard from them that same day again I went to Wal-Mart pharmacy and my medication no problem the same day she was recorded telling me she couldent because it was a whole month early which was her words. So at this point I am getting my lawyer involved no one should ever be treated this way and embarassed in front of customers and her staff I will never ever go to another CVS again thwy have been sued before for racially profiling people.

Prices and location on point but I cant add money to my Ventra card card and the employees are to busy stocking to see that Im trying to checkout! She was nice but is underpaid.

Always friendly, professional, and Jessica is smokin !!

Tried to come in to use ATM at 8:58pm. Got door slammed shut and locked in my face! Had no money for train. Couldnt get home. Thanks!

Stop being racists and profiling or I’ll have to start recording and make certain folks go viral.

Pharmacy is just horrible.

Fast service