If you are looking for a place that cares about your gardening success this is the spot!My husband and I, do not have much experience in gardening and we recently purchased a home that was in great need of curb appeal. We searched for a garden center that could help us with the design and with teaching us a bit on the how to properly garden. Fasel and sons came to our rescue Nate helped us out with a great design tailored to our own specific needs - a low maintenance but beautiful designs.The plant and flower selection here is curated to perfection. The staff is so knowledge and passionate about gardening. Fasel and sons youve won us over.Thank you for helping us in time of need.

Bought two shrubs that are very hard to find at other garden centers here. They are well stocked during peak season. This is my go to place. The staff are also super friendly. I like how this place has a one year warranty. Although their stuff never seems to fail.

This is a wonderful place for gardening and flower planting. The plants are fresh and never neglected. We have been to some major stores in the area for plants and help. The workers here are friendly, hardworking young people who are not hiding but are actually doing the job. Awesome, guys please keep up the good work.

The big box stores have a limited selection. So I used Google to search for nurseries and I picked Fasel because of their location. It was a good choice because they have an extensive selection of annuals and perennials. My wife and I were able to find several plants that we liked. We were also pleased with the politeness and friendliness of our cashier.

Amazing, if you like to garden this is a quality nursery. One of the best in the state. Help is always offered and great tips for a beautiful garden. Whether you like flowers or vegetables Perennials or Annuals this is the place. Enjoy gardening season.

Been here a few times. However, during my last visit, I personally witnessed a staff member being very rude to a customer over a face mask. Yes, masks are important, but a simple reminder is far more acceptable than aggressively overreacting.Additionally, customer service, at least in my experience, is nonexistent. Never a kind word or an offer to help from anyone. Totally invisible.

They had a great selection of flowers, shrubs and trees. Annual and perennial. They staff was on point with service and warm welcome. I have recommended them to others who are looking to updates their lawns

I was just in here about 10 minutes ago, we were checking out at 12:30 on May 26, 2021. Normally I love Fasels and love shopping here because I love to support small local businesses. However, this last visit really upset me. While we were checking out an older man walked in with a cart full of flowers walking towards the checkout line. One of the cashiers (the one with the brown/dark curly hair) walked out and aggressively shouted at the man that he needed a mask and couldnt come in this part of the store without one. It was so aggressive and so loud that everybody in the checkout section turned to look. The man looked so embarrassed and didnt know what to do. He began to turn around to exit but a few people had started coming in behind him. The employee then told him that if he pulls up his t-shirt over his face, then he could be serviced. That poor man was just yelled at in such an aggressive manner. Honestly if youre going to enforce masks to that extent especially after the governor just changed the mandate; then provide masks for customers who dont have one. If its something you require, provide one. People are coming to support a local business, they shouldnt get yelled at so aggressively. In all honesty, if I was in that mans shoes I would have left my cart and went to Home Depot or Lowes after being approached in such a horrible manner. Horrible customer service experience, absolutely horrible.

Wonderful place! Got a Rose of Sharon, several annual flowers, and a number of vegetables. Looking like a great gardening season.

Favorite nursery, well priced, and great customer service!!

They have very large variety of flowers and also vegetables as well.

I love this place..unfortunately they didnt have the hibiscus in the color I wanted. The hat guy my favorite employee told me to check back in a week that maybe more would come in.

Excellent stock of well-cared for plants, exceedingly knowledgeable and friendly staff, and best pricing available! Shop here!

The best. Love this garden center. And as usually Nate was helpful and pleasant.

Be careful if you have a coupon and read the details. Had an issue and management responded professionally.

Always have an amazing selection and amazing quality. Money well spent

Called ahead and they held what I needed, The guys in the yard were very helpful. Told me what i need to do with the plants I bought

This place is nice, employees very helpful. Kinda pricey but have good plants.

Really nice,otherwise to choose from. Busy always but Associates are very helpful.

Sorry to say they have lost a long time customer. Customer service is extremely rude and unwelcoming. Prices are also pretty high in comparison with other nurseries. I would suggest finding another place.

Very nice and well organized place. Didnt buy anything because they said they didnt have house plants.

Got great assistance with bringing my house plants back to life and very detailed helpful information on how to care for each one. Great service!!

Excellent !!!! The staff was very helpful..... Love that garden center.....

Great selection of plants. All workers helpful and friendly

I may never go back. As a paying customer, I dont take well to being screamed at by cashiers.

Beutifull gardening plants for decorations.

DO NOT SHOP HERE. The young woman at the check out, lets call her Karen, without provocation, became completely triggered, belligerent, screaming. No way should a costumer ever be treated this way.

Fantastic quality of flowers! I am writing this review in early November 2020, and my flowers are still blooming despite plunging temperatures. Hearty, long-lasting, great bloomers. I plan to do all my garden shopping here from now on.

Best selection of high quality flowers found anywhere in the Chicagoland area.

In this time of Covid I can understand how your business wants to protect its customers and adhere to the mask MANDATE.What I dont understand is how an employee speaks to a customer about said mandate. Yelling at a customer about mask wearing, and yelling to the cashiers that if the customer is not wearing the mask correctly dont service them!? Your employees need to learn how to speak to customers in a respectful tone. Yelling out comments behind a customers back once they have walked away, is not good business, practices, its actually childish! Another childish move by the employee was to talk about the incident with a customer standing in line, is this how you handle business? Employees involve other customers about things that happen in the store? Just and FYI the mask mandate is a MANDATE NOT A LAW! Have your employees learn the difference. Screaming out that wearing a mask is the LAW, is not True, because its not! And the women / employee who decided to involve a customer, he then decided to get loud with me because of the employee telling the customer what happened, her lack of judgement is why this man decided to get involved, If she would not have involved people who had nothing to do with what was going on, the Jerk would not have had anything to say to me, and then in the Parking lot Try and attack my mother. Good going Fasel employee! I hope your childish behavior made you feel good. I Know you Dont Care, but we wont be buying from your store anymore. Another review that I read let me know that the owner is just as rude as the employees, so Im glad I didnt go that route in trying to tell the owner about his rude employees.

They had everything I wanted, and, so far, the plants are doing well.

Great place for flowers. Beautiful selection to choose from.

Came in with $3000 in my pocket to buy plants for a new property, was verbally assaulted by cashier regarding face diaper. Walked out and spent my money at Home Depot. This is America not China! Looking forward to your Bankruptcy.

They have a plenty variety!!I feel they are little pricey but overall is a good place.

Helpful employees and so many plants and flowers! 😍

I love this garden center! They have everything I need and are so very helpful. Ive been shopping here for years and wont go anywhere else.

Great variety of plants and everything related to garden decorations .

Really cool place with lots of variety, but a little bit on the pricey sideWill come back for sure tho

Nice selection of seasonal plants, trees and shrubs. Lots of outdoor decor, potting soil, lawn care items, etc. A bit pricey. Super friendly staff.

There was quite a selection considering the virus going around and the reduced shipments. Lines were clearly marked with easy to read signs and stanchions, everything was well organized and they had cleaning stations set up for carts. Considering the size of the store, there was plenty of staff to help. Only thing Id say is if theres something you find that you like, get it then because chances are it wont be there the next time youre in.

This buisness is trash! They discriminate

Great selection. Beautiful flowersa little price but understandably so being closed or quarantinedFor so long we all have to surviveIncluding me. Even if u just needA break to stop and smell the 🌹Roses. Trying times for so many.and thank you at Fasel and son for letting many enjoy!

Huuuuge selection and super friendly store!

Very helpful & polite staff. Nice selection of seasonal plants

FYI. They dont open until 9 am

Love the variety of flowers and plants.

In 25 years, Fasel & Sons has rarely disappointed in having the products that I look for, and never disappointed an expertise and service. They have a friendly and knowledgeable staff and I appreciate and recommend them as a neighborhood business.

Friendly staff and plenty of variety of plants. I have yet to stumble upon a problem with my plants that Sandy could not find a solution to get them healthy again.Recommend shopping here

Beautiful flowers, but pricey

Went to get my yearly planting flowers. Still a very good selection. Good social distance practices with very helpful staff.

Nice place but me and my Husband shop good today spent over 150.00 while at the line a store clerk came to us yes we are of color and told us to get behind the blue line..mind you she walked away from another register with the lady over the blue line to come tell us.. I was mad Wanted to return the stuff but sometimes can let one bad seed spoil it

They have a beautiful selection of well-cared for plants and the staff is very knowledgeable. However, their customer service leaves something to be desired. The manager was very rude and short with me and spoke to me like I was an idiot. As much as I love supporting small businesses and love their plants, I don’t know that I will be back. Good plants are important, but so are good humans.

Found pot for our orchid and some other plants and seeds for shaded areas

High price, not even a parrot metal art...

Things.

Nice quality plants and very helpful landscapers. Immaculately clean and laid out very well for social distancing.

Had two trees die over the winter. They refused to help me look up a receipt so that the warranty can be covered. I had the date I purchased the trees. I was told they were too busy to assist me. This is terrible customer service. Everyone was short with me and clearly pawned off the fact that I did not have my receipt as an excuse to not deal with me. I have my own company and we are able to research and find any receipts a customer has. Just pure laziness and terrible customer service. I will never buy there again. Look at my review history, I DO NOT leave bad reviews. I understand great customer service when I see it and I never criticize. This place is the exception.

Incredible selections, amazing staff who are not only knowledgeable, but kind and courteous. Highly recommend.

Horrible cashiers! Rude and obnoxious ! Over priced on plants and way over priced on everything else. Save yourself the $ and the headache, shop elsewhere.

Always good plants and helpful and informative staff. Doing very good with covid-19 protocols.

Had more than the big box stores do and staff were all very helpful

This place is awesome! I love supporting local small businesses. I came in looking for herbs and I left with herbs and more plants for my garden! There prices are super reasonable and the customer service was amazing!

I have been shopping this facility for years, have spent thousands over the years, this year was not going to be the exception, but in the time of covid and businesses failing, closing...filing for bankruptcy, I am shocked and appalled that the associate threatened to refuse, a close to $1000 dollar sale, if I did not place face mask over my nose.I do appreciate fact you care about my health, as well the health of the associates, it is a good business practice, but please be respectful and professional in manner in which you deliver your message,because you were threatening, disrespectful and rude in how you said it, this by the way is not the first time!!My mistake was giving you permission, one too many times, to disrespect me in the way you did, that I am truly sorry I chose to give you my business, truly unfortunate!!I thought then, that perhaps requesting to speak to the owner would resolve matter, that he may understand there is a respectful way to ask, treat, and speak to good customers but I was more wrong!!He in fact was more rude, more condecending, more threatening, more disrespectful, belittling, as he scolded, went on about covid, reiterated cashiers words, and insisted I do not have to buy the plants that someone else will in front of the entire crew, and what an example to set!!!He is right, I chose to leave without them!!!Its unfortunate though that the owner of fasel and son does not understand the economics of good business practices and how the bottom line directly correlates with good or bad customer service. I hope he doesnt learn to appreciate and be grateful for good business when it is too late, because people have choices!!In the meantime, you are right, others will come to shop but I have no doubt will realize, as i have, that when you opt to pay premium prices for merchandise. you expect professional friendly, helpful service, but above all else to be treated with respect!!!!I do not recommend this business and will never shop there again but I am happy for you, that you can afford to speak and treat clients in such a horrible and disrespectful manner, especially in the time of covid, good job!!!RESPONSE TO OWNER:You are entitled to opinion and perception of the incident! Your employees who know me well, not cashiers, as they have helped countless times over years know that i do not yell!!It is a shame your recollection of incident is different than how it happened, because as i recall you were one who followed me out the building yelling to get out, after I chose to not proceed with purchaseAnd out of fairness i was figetting with mask as it was clear to me you were not listening to a word i said!Its okay Good luck to you too!!

Stop in for a plant to bring to the cemetery planting for my Father, staff was more than helpful plants are hardy,plenty of varieties to choose from, pricing is fare.clean and well stocked. P.T.G

Staff are very knowledgeable and always friendly and helpful! I love this nursery!

A straight up place to shop. Not a store that is just looking too get in your pocket. 1

Super nice and knowledgeable staff. Very helpful.

Honestly, I love this place! They have the best plants, a wide selection and every one of them is cared for. You can really tell that the people here love their plants🌱

I would have given 5 stars, but the prices are really high

Very very Friendly! Great selection, clean, and everything is labeled. They will help you choose and plan your garden. They helped load our vehicle as well. Prices are a little higher than others but you get quality plants in return. You get what you pay for. Used they’re warranty on a plant and it was hassle free. Will be stopping in this spring.

Very nice assortment of flowers and vegetables and other items for your garden.

Very helpful great customer service 👍

Fasels isnt cheap but they dont sell cheap stuff. Youll find everything you need for household gardening and plenty of other things you just really want. They sell a great variety of plants and everything Ive bought has been healthy and done well.

Well organized and clean

Always the best plant varieties, guaranteed quality, and the friendliest and knowledgeable staff!

I used to work here back in 2007 and I recommend this place to anyone who cares about employees who care for the customer to be served the right way. Phil and his family have recruited a wonderful team over the years who work hard season after season.It was hard working there but almost each and every worker goes out of their way to help anyone who comes in.

Its like you wandered into a shop in the past. Friendly people, great Christmas decorations and amazing deals on trees!

I like this place many varieties and good prices!

Nice selection of flowers, plants, & garden art. Good place to stop for a quick gift.

Wonderful variety and very knowledgeable and helpful staff.

Horrible service.. seems like the employees are miserable there.

Huge selection of lawn care, lawnscape, flowers, some vegetables, bird feeders... Decent prices. Id check this out before I went to Home Depot.

One of the best place to buy plants and flowers for gardening. The staff is very knowledgeable and helpful with tips and gardening advice.The indoor store section has a lot of planters and yard decor.They provide seasonal merchandise such as pumpkins, hay stacks, Christmas trees and wreaths, etc.

Best plant selection with huge organic options

See Sandy if you have questions about specific plants. Off the top of his head he always has an answer for me. Everyone in the store is so nice and helpful!

Wonderful fresh variety of home garden materials

This place has so much really pretty and cute stuff and flowers. Theres nice cashiers there.

I loved this nursery! Although its a little more pricey its like a one stop shop. I LOVED IT!

Very friendly and helpful 🇺🇸😀

Always find what I am looking for. Staff Is always helpful and with best advice.

Best nursery in the area.

The OLD WHITE-HAIRED BUZZARD was Rude as hell to my 85yr. old Mother-n-law!!! I tried to convinced her not to spend her $$$ unfortunately she love the flowers....NEVER AGAIN!!!

I was recently at the garden center and found a plant infested with mealy bugs. When I told a staff person, she responded that they already knew. I am shocked that they would still have their plants for sale and guarantee that I will NEVER return!

Enjoyed picking up some holiday decoration

Amazingly helpful staff. We brought them photos of the front of our home and they helped design our landscaping. We couldnt get everything there and they made recommendations on where to go.

Ive been a customer for over 20 years. The people who work there are friendly & helpful. Huge selection to choose from.

Nice and friendly. Great selection. Good service!

Weak selection hardly any trees and no orniments sad high prices

Nice and helpful staff. Very needs selection of potted arrangements. My favorite is their HUGE selection of garden accessories and decorations.

Friendly and knowledgeable staff with a great selection of plants and everything you need for your yard.