My daughters MacBook stopped working all of a sudden. We contacted Apple support over the chat but that didnt help. I then got to know about Cole through a common friend - so I reached out to him for help. He asked me to bring it over to this service center. He was busy, yet he went out of the way to accommodate me on a Saturday and fixed my computer quickly without charging me anything for the repair. It was a small issue, but I am really touched by his kind gesture. Thank you very much, Cole!!

5 days before my kid is off to college and his brand new MacBook stops working. This company was great. He came back to the office after he had left for the day to help us. He gave a great thorough evaluation and direction as to what to do. Very helpful. Great customer service.

Made an appointment online. No one answered the door, no one answered the phone. Why bother offering appointments online if you cannot keep them? What a waste of time

Have been here twice for help, first was to buy a replacement charger and second was to get a new screen for my MacBook. Online booking appointment is easy and they fixed my screen really fast. Little pricey for repairs but much better than buying a whole new computer. Would definitely recommend

Had an appt for a macbook pro 2013 battery replacement. Since he wasnt too busy, he asked me if I could wait 15 mn (Yes to that) -so it got done. Works great! He also noticed that my laptop was running very slow and cleaned it up for me really quick. Courteous and knowledgable with a cute dog name Radar

Cole is the best. They fixed my laptop in record time and were super friendly and nice. They had the parts in stock and helped me get my new laptop all setup and ready. Hats off to them.PS radar the dog is super friendly.

Once again, brilliant and timely repairs and advice from Cole and Nelson. What a find!

Worst service for anything I’ve ever had. Told me to pick up my laptop a day after dropping it off. I tried to call and make an appointment, he didn’t answer the phone for 3 days. When I finally tried just showing up during open hours they were closed. Played this game for another 2 days. Finally I just happen to run into him on one of my visits. I get up there to pick up my computer and he had lost it in the store, after searching for about 30 min the whole computer was wiped and all my stickers were taken off of it. Not sure the computer I got was even mine. He apologized for all the trouble and said he would copy my old hard drive so I could save some of my stuff, said he would call me when it was done. Needless to say it’s been months with no contact and completely wiped computer. This place is trash don’t go here.

My MacPro needed a new battery. I made an appointment for the next day and Nelson did the repair while I waited and watched. The Emeryville Apple store told me that it would take 2 weeks and cost more money. Way to go at this friendly and honest Apple products only repair business. Thank you Nelson; I will be back!!

Made a 10am appt to fix my computer when my wife arrived the guy says ‘sorry I’m walking my dog’ then leaves her sitting outside for the next 20 minutes and never shows. Nice.

I will never go to another repair place or an Apple store again… This is the spot!Hands-down the coolest place to get all of your Mac gear repaired or to buy new products! Cole is an honest hard worker who will do right by you and fix anything! I highly recommend going to AppleService Center… Plus what better time to have great working gear then in the current times?!Fast, Thorough and EfficientGreat PricingGo here now!

Brought my water damaged macbook pro that wouldnt turn on here and within hours they had it fixed without having to replace any internal hardware! These guys are fast, efficient, and saved me hundreds of dollars!

Desperate to find a fix for my macbook that I dropped and use to run my online business and couldnt afford a new macbook I rushed to AppleService Center. Within 20 minutes I had an upgraded 2015 macbook for $700 out the door. Its great the experience was painless so much so that I brought my thunderbolt monitor in for repair of a cracked screen. Again quick and painless cost $100. Nice friendly and knowledgeable staff, its best to make an appointment and walk in to see what machines are available.

Amazing customer service and so so speedy! They were able to help me fix my macbook pro 2012 when everyone else either told me it was trash or hiked up the price! Thank you Apple Service Center!!

Very good service, maintenance efficiency is very high.

Seriously great customer service! I came in with a relatively new-to-me (had had it 3 weeks) refurbished iphone that had come to me with a bad battery. The owner of this shop replaced the battery and I thought that was that, but then all kinds of new issues started arising - buttons not working, funky camera quality, then it just shut down. I brought it back thinking something had gone wrong with the battery replacement, but when he opened it up he found water damage and all kinds of other issues inside! He ended up replacing multiple parts and essentially building me a whole new phone, and because we couldnt be sure that the water damage didnt happen during the battery swap (even though that seems unlikely) *he didnt charge me anything.* If only the whole world ran on this kind of ethical code....I also learned that they SELL new and refurbished iphones here, for way better prices than the Apple Store. Next time I need a new phone I will 100% be getting it here.

We have been taking all of our apple computers to Cole for repairs for several years now, and he never lets us down. He works magic on my older 17 macbook pro! Weve bought a laptop from Cole also, and its great. I cant recommend AppleService Center and Cole enough! His work is great and his prices are extremely fair. So thankful we found Cole and AppleService Center several years ago!

Great Service experience! Came in my Mac book air was entirely destroyed from a Hard drop shattering the screen, trackpad, and keyboard. Cole fixed it all for me and fixed a few underlying issues as well for a great cost.Definitely less than Apple store would’ve charged .Thank you!!

Their website lists Cracked screen replacement for ipad and iphone. I booked an appointment and in the comments I said I needed to fix an ipad screen. They accepted the appointment. I drive down there and they tell me they dont work on ipad screens.

I would have given 5 stars for the great work they did, but it was really uncomfortable to have to go into a business where all the windows are closed and the person serving the public is neither distancing nor wearing a mask.

Very friendly and great service!Convenient times and and not a long wait to get seen. Service was quick and painless!!Thank you, Cole!

Very skilled technician. Fixes all Apple products. Phones and Apple computers. Friendly knowledgeable repair place with reasonable pricing. Will use their service again.

This place is rocksolid. Brought my water damage laptop in the morning and they had it back fixed to me early afternoon. They are able to recover my data as well as fix my laptop in a very timely manner. Prices are competitive and much cheaper than local stores. They definitely earned my trust and business with the great work in detail that they did. Plus a true tribute the owner has to the company and his customers. This place is highly recommended just be sure to book an appointment to secure a spot because he may be busy.

Expert service, they were very quick to identify the issue with my iPhone and resolve it literally within a minute. I guess it was such a small issue that they didnt even take my money, but that shows you what kind of business this is.. just good honest folks. Glad to have found this spot!

Fast, affordable and friendly! Great service. They helped me with re installing software and now my computer runs better than before.

Efficient, honest, and excellent service! This will be the place I return to for all my apple repair needs. Im happy I found this place.

This place is amazing and Cole was super helpful. He fixed my computer that had been breaking and bugging out for weeks in about 10 minutes. I would definitely recomend this place.

The iMac for my studio started showing nothing but large black and gray stripe across the whole screen! I was in serious panic mode going through the ads, calling places, pulling hair out, etc.. Until I called these guys and spoke with Cole. He told me what needed to be done, and I scheduled an appointment. I took the computer in and he told me that it would be a few days, but he had it repaired in a day and a half! Plus when I went in to pick it up I noticed a bunch of guitars hanging on the wall, asked about them, and Cole and I sat down and jammed for awhile! Not only did they repair the issue, but they did a deep cleaning, and added some nice little toys to my machine. Very professional, friendly(especially Radar, the dog), and their prices beat everyone else. I WILL be going back to have some more upgrades done to my computer!

Mu iMac crashed two days ago and the hard drive had to be replaced. Cole replaced the drive and RECOVERED ALL MY FILES in less than two days!!! The price for this work was very reasonable and much cheaper than Apple would charge. I highly recommend Apple Service Center – I will use this company again in the future for all Apple products. Thanks Cole!

I accidentally missed their call when my laptop was fixed and left a bad review. I learned 2 things: not to leave bad reviews hastily, and that guys are awesome and way faster and easier to deal with than regular apple stores.

My 2012 Macbook Pro was super slow, made appointment online, brought it in, was suggested to update the RAM and hard drive for super reasonable price. Said it would be ready next day same time and it was. Like having a whole new computer. Great experience.

Great shop for all apple repairs. Cole replaced my RAM/logic board on my old 2012 Macbook Air, and I was so happy with the service I came back to get my battery replaced. Fair prices, and fast service.

Kind of a weird experience, but my 12 MacBook air did get fixed. I brought it in on a Friday afternoon to get the charging port fixed. I called ahead and the person on the phone seemed in a hurry to get me off the phone. I brought it in and was told he would text me when it was done on Saturday. Saturday I called to see if it was done and he said it would be done in an hour or two, I had to go to work and I asked if I could pick it up Sunday morning instead. He said yes and the next day I looked on Google maps and it said they were closed. I tried to call and no response. I came by on Monday to pick it up to find the front door locked. I called again and he said oh yeah sorry Ill be there in 5 minutes and hung up on me again. I waited on the sidewalk until he came down to unlock the door and bring me up. He gave me my laptop back without the charger I had brought in and he could not find the charger so he just gave me a random one he had on hand. Very strange. No real problems but I will try somewhere else first next time.

He has the best products. New, used and with a big variety for options at a really great price. He knows what hes doing. He is realiable and he is great with repairs!!!

Exceptionally high quality, prompt and kind service in repairing my old macbook pro – at a great value. I wont go to anyone else, and I dont even live or work in Oakland.

Great customer service. They always look out for the customers best interest, give fantastic deals, and are genuinely friendly people. I highly recommend getting your devices fixed here. I brought in the worlds slowest 2012 macbook and now its running like new for only $80!

Absolutely fantastic customer service. They didnt have the part I needed, so referred me down the road, however they lent me a spare phone, free of charge, without me asking, whilst mine was being fixed! Glad to see there are wonderful people willing to go above and beyond to help. Thank you again Cole.

Cole is AMAZING! After a visit to the Apple store, I thought I was going to have to trash my computer or spend $500 for fix the display. But after asking around, I was grateful I got a referral for him. Cole was very responsive and quickly accommodated a repair request for my MacBook Air. He gave me a great deal and fixed the display. Plus, he noticed some malware on my machine and removed it! Quick BART ride from SF and boom my laptop was ready to go in 30 minutes. Wonderful customer service and an all around nice guy. A BIG THANK YOU again, Cole!

These guys are great, I couldnt recommend them highly enough. My hard drive failed on my MacBook, they installed a new one and transferred over all my information into it. Their service is great, their store is pretty cool with their service counter emblazoned with space bar keys. I hope to not have to go back as now my mac which is about 8 years old is running faster and smoother than ever. Theyre not too pricey, I actually got BART from San Francisco over here as SF pricing for the same service is way too steep... Check em out. Youll be quite pleased

Got my Macbook fixed by these guys — had to come back a couple of times but it got fixed just fine in the end. Definitely much cheaper than Apple store prices and they do quality work. You should call beforehand though to make sure someone will be there. I’ve also seen a few reviews of this place complaining about how the shop doesn’t have an obvious sign, has a heavy door and generally doesn’t look welcoming... it’s a Mac repair shop in Oakland, folks. They’re understandably concerned about break-ins with all of that expensive hardware lying around the place.

Amazing service! Cole helped me over a year ago find a great quality MacBook Pro for a reasonable price. I am a broke college student who didnt want to pay $2000+ for a new MacBook Pro and have had terrible experiences with PCs. So I was referred to Cole by a family member and got a refurbished and loaded 2010 MacBook Pro 15 in for $550. His dog Radar is so cute and I absolutely love his office!!! Definitely recommend :)

Cole was so easy to work with and was oh so knowledgeable. He had me happy and working again even with multiple issues.

I saw Cole Erickson, the owner of AppleService Center, in passing on a daily basis for the last 3 years while working right around the corner from him at HealthFit Chiropractic Spa in Jack London.Only recently, after hearing great things about him and his gracious nature from Wally, the hot dog man who works right across from the AppleService Center, I gathered enough courage to say hello to him when I saw him fixing his BMW outside of his service center.Later, I got the wild idea about calling him on the phone and asking him for help in putting together a gaming computer for my 12 year old son, Tobe, who happens to be all about computers and gaming and had asked for a gaming computer for Christmas.I, personally, am absolutely illiterate when it comes to computers and the newest technology. I really needed Coles expertise to get the right set up for my son that my son would be happy with and proud of.Cole and his dog Radar made me feel right at home and totally comfortable when I first entered his immaculate office. It was a nice surprise to see that he was also into music and a musician like myself. That was an added plus for me. 😊We worked out a great deal for the Christmas surprise for my son and Cole reassured me that he would put together a great system for him. I now look forward to Christmas because of it.Since that first initial AppleService Center visit, I have had the pleasure of getting to know Cole more personally and I must say he is delightful and a perfect gentleman in every way. He is focused and dedicated to his craft and skill and takes his business and public relations very seriously. In fact, yesterday, while visiting his office, he was fixing a broken iPad. I was worried that my presence would annoy him or make him uncomfortable while doing his work, but again, he made me feel comfortable and welcome and fixed the iPad right in front of me like it was second nature to him. It was pretty impressive, to say the least. He called his client right away and informed him that his product was ready for pick up. Needless to say, he client seemed happy and somewhat surprised at how quickly it was accomplished. Kudos. 😊All in all, it has been a real pleasure becoming Coles friend and I look forward to working with him in the future for new Apple products, learning more about them and hopefully tapping into his musical side. 😊Thank you for all your help, Cole. Im sure your help will make this Christmas the best Christmas ever for my son. Well done. Keep up the good work!~}i{ Marinda

We purchased 2 refurbished devices last week and couldn’t be happier with our decision.We where thoroughly impressed with the Professionals Apple Certified Tec.s level of expertise who walked me through the selection process.They made sure the device would fit my specific needs. I was surprised there was over 20 upgrades programs such as The full Adobe photoshop, in design basically over $2,000 in software came standard at no additional charge.I was so impressed with the refurbished Mac Book Air we came back to purchase a Mac Book Pro for my Son. The refurbished devices are repackaged to look like it is brand-new, it was the perfect gift.I would recommend purchasing a refurbished device from Apple service Center over a private party or Apple not only where they high-quality products, but you get a great price compared to new and you also help the environment through electronics recycling

I bought a refurbished macbook pro from here. After changing the password of the admin account I ran into some problems using `sudo` in the terminal, he eventually replaced the whole computer with a much better and newer machine. Overall, his work is clearly quality and service is honest. Ive since split coffee on that machine so surely will be revisiting him again soon :)thanks!

Really weird experience overall. I booked an appointment. Got there 18 mins early. Locked outside (and it was raining). Used webcam door bell. Someone answered but cannot hear what they were saying through the background noise. They hung up anyways. Waited for 5 mins. Not sure they knew I was there, so called them, they told me to wait. Door opened 3 more mins later. Got in, told them I wanted to replace an iPhone’s battery. They told me they don’t have the parts (or maybe don’t want to do such a cheap work) and directed me away.So I may not understand them so much to give an unbiased review. But my short experience with them made me feel that I cannot trust them.

Did great work on my MacBook Pro, and explained what needed to be done in easy to understand language (I know very little about computers)

A hidden gem and lickety-split.I walked in with a hard drive problem on my MacBook Pro, and the nice guy fixed everything right away. They were so spontaneous and friendly with multiple customers hanging around their work.Very reasonable price, just give them a call.You will learn a thing or two.Good luck!

This is seriously the best place you can get you apple,products worked on.

I had a great experience with Cole. He was knowledgeable, helpful, and willing to give a very fair price for his services. I came in with a 2012 beat up macbook pro, and ended up getting a fantastic deal on a cleaning, new hard drive, trackpad, and battery, all of which had never been replaced. I will recommend to all my friends.

Went here to get my iPhone screen fixed and was super happy with the service - in and out in 15 min and perfect work

Really great customer experience, quick, smart, and generous. Will be coming for all mac related help again!

Couldnt recommend this place more highly! I was on a time crunch to get my old MacBook Pro fixed and when it turned out that the problem was gonna be expensive / take time to fix, the owner just agreed to give me a similar computer with my hard drive for almost the same cost as the repair. Way better than waiting two weeks to get things done at apple and then getting told your computer is dead cuz they want to upgrade you to a new $1000 computer.

I busted my macbook screen and cole fixed it in aprox 30 minutes. Amazing! He also gave me a great price than the apple store or any of the other service centers in the area. THANK YOU!

I came in for a computer upgrade and got a new hard drive installed. Amazing customer service, excellent and reliable work, and most importantly Cole is the man to go to for all your computer needs ! Highly recommended A++++

I feared the day would come, when my macintosh computer failed to start the day before a huge mid term. Well it did and I just so happen to see this shop as I was driving to the apple store in a state of panic. Knowing I would have to wait a long time, and probably get talked into buying a machine I couldnt afford. I popped in the Apple Service Center on a Saturday, and was greeted by a very tall, and knowledgable gentleman by the name of Cole. Long story short he was able to fix my laptop, and recover all my files to its original state.Check out his vintage apple collection and cool apple nostalgia pieces. A true enthusiast.

Simple, fast, effective. Worth every penny.

Amazingly quick and cheap!!!! Must go here!! Will go again

Great Apple computers, repairs, & prices!

Great service.