Great repair service, repaired both of my machines, most recent focus oxy generator. Experienced long wait on 5 back ordered critical parts. Altra came through! Great job! Highly recommended

Service was extremely easy and the turnaround time was quick. They were extremely communicative and responded to every message/email and kept me informed every step of the way. I literally couldnt be happier about it.

The fast service and the comprehensive repairs were complementary. Unfortunately the device crested the same error fault three weeks after I received my device back. I shipped my device back this morning. After 500.00 in repairs I expect they will resolve the issues and return my machine without delay and at no cost to me. There guarantee should prove trustworthy.. Stand by for further reviews! I thought I received a refurbished machine.

These guys are great. Kept me informed all along the way. Had a new motor put in my dreamstation. Had it back in a little over a week. Once I approved the repair they fixed it and shipped it on the same day... I would use them again

I mailed my CPAP machine into Altra Service co. because the humidifier and moisture stopped working. I was charged $310. FOR REPAIRS. When returned to me the machine was still not working, no moisture or humidity. I sent back the second time. When returned it still did not work. The Third time they said it would cost an additional $276. to replace the main board. I called the Resmed manufacturer to discuss and they said they could not talk to me because of HIPPA and I had to go to my provider. What a runaround. Since it is out of warranty, $586. to repair. I am very dissatisfied with repairs and cost.

One of the few repair shops for privately owned oxygen concentrators. It took two weeks for them to inspect and diagnose my unit. When I received my unit back (via UPS) the cover housing panels were not aligned and there were two hairline cracks as well as abrasion marks on the top of the unit. I shipped the unit to them utilizing the services of a UPS store in palm harbor, FL. Altra did not alert me to any shipping damage when they received the unit which leads me to deduce the damage was inflicted subsequently. They have not returned my calls yet to attempt a resolution.Update: they sent a replacement panel but it was badly discolored by cigarette smoke and had a broken clip. They are sending a new one now. I’ll update when that arrives. I added one more star for the effort.

DONT SHIP to this company they dont return the full equipment that you send them only specific parts they fixed. I send them the whole unit and not they will not return all the parts.I cant find something you have. I packaged it up and sealed it so I know all the parts where there. If its was unusual your employees should have contacted me and maybe it UPS that has the parts. I dont know the email i received stated we have received your machine NOT part of the machine. Not that there was something unusual about what they received . YOU OWE ME a CPAP machine.

Customer service outstanding with same day reply to emails and questions being answered completely. The repair service is very professionally completed in a timely fashion with attention being paid to detail. I will use them for my portable concentrator preventive maintenance and sieve bed service next year.

Repair of my portable oxygen concentrator was completely satisfactory. Works great now! Most importantly though is the excellent customer service this company provides. They kept me informed of the progress of the repair of my machine and all costs were presented up front before any work was started. When I received the machine back, there was an item missing. I contacted Altra and they sent one out immediately. I highly recommend this company for their professionalism and customer service above and beyond.

Absolutely terrific service! I brought a device in at 8:30, went to breakfast at 9 and got a call at 9:30 saying my device was repaired.Thank you!

Five Star prompt service. After several years of use my ResMed CPAP was starting to get noisy once pressure was ramping up. The machine was sent to Altra, was prompty diagnose, repaired and returned. Now is working like brand new. Will highly recommend Altra. These machines are expensive, and even having insurance will not warranty that a new machine will be provided unless a number of years pass. Short story, my machine is working like new. Thanks Altra.

Extremely disappointed - I had to call them a week after they received my CPAP for repair because I hadnt heard anything. They initially said they didnt have it, but found it the next day. Two weeks later I still hadnt heard from them so I called again. They claimed to have emailed me, but discovered they misspelled gmail. Eventually got their estimate, and it is around $50 less than I originally paid for the machine. Bad service, lack of response, ridiculous pricing - I dont think so. At least I can pay them to ship it back so I can have a reliable company do the repair.

After having horrible responses for over 7 weeks from a company in New Hampshire that I purchased an Oxygen Concentrator from, the folks at Altra service rescued a two week old concentrator is a very short time. I would highly recommend these folks. Good and quick service.

We have been dealing with these folks for years and they have always come through. Knowledgeable, helpful and accessible.

Not sure if anyone should use this company. After a almost $300.00 repair (paid) and a $30.00 return shipping (paid) cpap still did not WORK. Called them receptionist could not help me and just laughed.Poor, inferior customer services, had to ship the cpap back I will keep everyone posted on how it goes.

I sent my sieve beds for a rebuild to you guys. you were very helpful before I sent them, and let me know as soon as they were finished. My concentrator works as good as new. going this route saved me alot of money and Im very satisified. I just wish I would have found you guys before I scrapped my last machine. thanks again, bill grooms.

We have an oxygen machine in need of repair. This is the second time that we have had to send it back The office manager was extremely rude when we asked questions about the repair and the return. We cant get authorization to return the machine for repair. My suggestion is to find a different company for any repairs that you might have.

Sadly my POC had to be forwarded to the manufacturer for depot repair, during the COVID pandemic no less. Throughout the lengthy repair process (no fault of ASP), Tony kept me apprised of the status and always responded promptly to my inquiries. If more businesses were run like this, the world would be a better place!

Very fast service, great communication. I highly recommend using Altra for all your electronic repairs they were great.

This business has the best customer service Ive seen in years and the knowledge to support it! I just dropped in to see if a concentrator could be serviced acknowledged me right away, took time to look at device and problems. A Big Thank You.!

If you cant find another company to do your repair, it will probably be cheaper to purchase a new one rather than to send it to this company.I sent my working unit for maintenance. It was running fine but the yellow caution light was always lite. After a couple of weeks, I received an estimate of close to $600 which I paid to have the work done. Within 2 months another problem arose - it would run on the battery but I had to plug it into an AC outlet to start it. It would not start unless it was plugged into the wall. Then I could unplug it and it would run off the battery but if I shut it off, again I had to plug it in to start it. It also seemed to be running very loud. I sent the unit back and was told it would be another $95. I went ahead with the repair expecting to get it back repaired. When I received it back, however, I had the same problem. I returned it again and was told it would be put at the top of the repair list. When I did not hear back from them after a week, I started calling. I always got the same story, they are going to look at it tomorrow. I even left messages with the owner but he never had the courtesy to return my calls. We were to leave on vacation and had to postpone it because I could not leave without my equipment. Four weeks later, I get a call with an estimate of over $400 to do the repair. I told them to just bring the unit back as I could not put off my trip any longer. I received the unit back the day before we were to leave but they returned it without the power cord!Dealing with this company has been nothing shore of a night mare. Save yourself the grief and take your business elsewhere.

I was in need of another oxygen concentrator and contacted ASP via their info tab. It was after hours and Tony text me within 15 min. He was working late on ventilator repairs and had been working for days to meet the demands of this nation during COVID-19. The next day I got the request for my prescription, sent it, request for payment, did it, received the unit in 48 hours. WOW, what service. Thank you Tony, I owe you a debt from my heart.

Let me tell what a good business ethic is. Altra absolutely has one. I have a machine that I couldnt figure out how to change the filter on. I chatted with someone from Altra and they told me what to do, for the unheard of price of FREE! So since they charged me such, they have gained a customer for the rest of this life, I have. Thanks, Oxygen is flowing! Didnt realize how little had been coming through till the new filter was put in...Again thank you for the GREAT, customer experience!

SLA honored for estimate and repair. Mom-and-Pop outfit but superb fielding from Connecticut office helped out tremendously to soothe my impatience.Unfortunately, the cryptic response to my post-service request for assistance leads me to believe that local service (if available) is the more prudent way to proceed.A new board was installed and no check was performed on writing to an SD card by the service technician - I did not foresee this exception. I will use a new SD card (after formatting it, of course).

Unbelievable service from Altra, the repair service they provide for the owners of a CPAP machine is unparalleled. After filling out the web form on their website the UPS shipping label was printed. After a few days I got a message that it could be repaired and a payment via Paypal was done. Very professional follow up from Altra and a clear background was provided for the repair, again thx guys will use you again when needed.

The people at Altra were professional, helpful and extremely pleasant to deal with. They responded to my questions promptly, kept me informed as to how the repair was proceeding and bent over backwards to deal with some special needs that I had. If I have need any further help in the future I will use them again for repair services.

How refreshing to find a company that does what they say they will...and do it professionally and promptly. While jumping up to grab a puking dog on the bed, I pulled my CPAP machine (ResMed AirSense 10) off my nightstand. It started making loud noises...enough that it was keeping me awake. Ive had poor experiences with our local DME providers and didnt want to deal with insurance hassles. So, I used Altra and had wonderful experience. Thankfully, I had another machine I could use in the interim. It took about 3 weeks from very beginning to end. Highly recommend!

I sent my unit for repair. Was told it was obsolete and they did not have parts so they could not fix it. I asked Anthony who contacted me to please take a second look. He did and did some testing and found the part I needed. Their customer service is the best, keep it up. I havnt even turned it on yet but will still give them 5 stars, great company!

I received a return phone call from Cassidy who was friendly, helpful, understood my need to get a repair done quickly. She gave me the option of driving to Ocala or sending the unit via UPS. When she checked stock what I was needed was in stock. Terrific! Ill make the drive! See you Tuesday! Thanks for your courteous conversation and solution to my issue. Yall are great so far! Part 2 - Thank you for such a rapid turn around. You folks are AWESOME!!!!! Great company to do business with.

Just got off the phone with them. I paid around $600 to get my S9 repaired as a spare when I had to replace it. Twice I took it on a trip and both times it did not work. The first time I called them and they asked me to reseat the card. When I did it worked. This is where I made the mistake. I didnt send it back then since I thought if it happened again I could just reseat the card. The second time I reseated the card multiple times and it did not work. I then threw it across the room. This, not very reputable, company told me that this violated the warranty. I told them that since it never worked the warranty was not worth the virtual paper it was written on.This place is a sham and I would suggest that you do not send them any money. But I will say that they were very nice on the phone as they cheated me out of my money.

Not an Equinox......an Eclipse. Since my app to you I talked to another repair person on the phone. The number in the trouble button reported that the problem was 08....that I understand means the possibility of needing a part that is $1000 through the manufacturer and with the repair company I reached a $500 remake of the defective part. I also understand from the representative that Sequal Eclipse 5 no longer being manufactured or sold and the company has been sold to a foreign company. What a bunch of bummers!!!!! We have a $2000 + oxygen concentrator that is broken and obsolete!!!

Horrible customer service.

Was in over the holidays with my bi-pap machine, after some issues, Bob the owner came in the next day and corrected them. Thanks Bob for coming in during the holidays and talking care of my problem. Will be back whenever I need service, highly recommend them. A stand up guy.

Great online chat with service professional! You have to appreciate a service organization that puts the customer first !

Highly recommended. Good communication and I got my sieve beds re-poured and motor replaced, received them back in good order for the quoted price and ahead of the quoted lead time.

BEWARE - THEY CHARGE YOU FOR WARRANTY REPAIRSIve never encountered a company that charges you for warranty repairs because it costs them to sent the CPAP machine back to the manufacturer. Why do you have to send my CPAP back to RESMED. If youre certified to do their work, then you should have certified techs who actually work at your facility. Do you also get money from RESMED. I called RESMED and they are not on board with this practice. DONT pay for your warranty repairs. If its under warranty, I shouldnt have to pay for anything except shipping. I found a company who doent charge for warranty repairs, has the techs that are certified ON SITE and will pay for the shipping to return the item to me. SAD.

After a week of contacting two Major providers of CPAP supplies, and being told it was no longer in warranty, I was able to convince one provider to give me the name of Altra Service, a certified company that could repair my machine. Not sure why this industry is so difficult to communicate with, but we have definitely had our moments. I was to the point before I called Altra Service Professionals, that I asked the one provider, are these “throw away Machines” like our Television sets are? At that point, I think she felt sorry for me.From here on., the story is All positive ! I called Altra and found out they were in Ocala, about 30 miles from my home. I asked the very pleasant girl on the phone if it was possible to bring the machine to them ? Absolutely was her answer, most of our business is mail in, but bring it up. She gave me a good day to come in, Thursday. I arrived yesterday morning, within 10 minutes, I was informed the machine was “still in warranty time frame”. Their tech was called out on a last minute repair, but the Boss Tok my machine back to the shop, checked it out completely, replace fan and motor, and decertified the ResMed Dreamstation. Within about an hours time, I was all set to go, a most pleasant experience by everyone I met at Altra Service Professionals ! Might I also add, the unit last night was as quiet as the day I received this BIPAP machine.I would highly recommend Altra Service Professionals, mail in or drop off service, they a very Professional company to deal with !

Work place. Any question dont hesitate to ask

The lady that answers the phone is very rude.She is potentially hurting all potential sales.815 NW 25th Ave Unit A, Ocala, FL 34475

Outstanding service from start to finish.

Super

This is my place of employment