The customer care my wife and I received from Sheila and Eric was outstanding. The tiles we picked were outstanding, the overall experience, and the delays due to wrong delivery and follow up service for mistakes were atrocious. Our experience started off poorly with the wrong color tile which they caught and corrected immediately. The 2nd delivery took a few days and still the same problem. We decided on another tile and it was great.I would like to point out that this company hires different subcontractors which makes accountability absolutely horrible. The baseboard guys were different, than the tile removal, than the title placement. Everyone left something for the next guy to fix. I was fortunate enough to leave work early to point out miss alignments which they gladly fixed. After the baseboard team had completed their section, Jim had to come back to fix stuff. The toilets were installed poorly which lead to rocking. Again another guy will have to fix that. I have been waiting for 3 week for him to show up. He cancelled twice as he was going on vacation. Very unprofessional. I would like to recommend their products, however please save yourself the headaches and get a company that does it all and is very reliable.

My husband and I just bought a new house and needed to tile the entire home. The sales representatives we dealt with were great and when we had issues with our tile order they made sure to fix the problem. They made sure that our deadline was met. However, after that the nightmare began. We decided to get labor through Flooring America and the experience was horrible. We were unaware that they hire third party contractors/workers. Communication was terrible and they contracted different workers for every step of the project which made it very hard to hold anyone accountable for any problems. Workers would come and leave without even following up. Rob, the Flooring America guy in charge of the labor aspect, never followed up with us. We constantly had to call him to get information or to tell him issues. After the project was done, I was horrified at how our house was left. The appliances that these workers disconnected were not connected back, all our white doors had black grease marks all over them, the toilets were not installed back properly, there was grout splashes on the baseboards and walls, there were baseboards missing in areas, dry wall got broken….the list goes on. After calling Flooring America, because they never did follow up themselves, I told them about the issues and showed them pictures as proof, they said they were going to send someone to clean. However, I had to hire a cleaning company which they didn’t even offer to pay. We have had the floors over 2 months now and we are still having issues with them getting a plumber out to fix our guest toilet. We spent about $20K, which we had to pay upfront even before the work was done. So very disappointed with the customer service that was provided.

Eric the sales rep was very knowledgeable and was a great help during our shopping experience. The installer and crew were very nice and cleaned the area after installing the flooring. Great job.

We had a great experience with Flooring America. We spoke with a salesperson named Mark who was very helpful and went out of his way to find us the floor we wanted. The installers were quick to respond and did an excellent job at the installation. We found that both sales and installation were excellent at communicating. Additionally, their pricing was very reasonable and lower than any other competitors that we looked into. I definitely recommend using this company. I was very happy with all aspects of the experience we had.

I couldnt have asked for anything better. They knew how concerned I was about my kitties, 6 in all. They managed to get my entire house done in 2 days!! All my fuzzy loves handled the stress better than I did. The floors look georgeous!! Thank You Eric for everything you did for us.

Our initial meeting with Eric was simply superb with detailed explanation with products. I recently purchased a townhouse and needed the bedrooms and hallway done with laminate flooring. Received impeccable service from Eric with choosing the right laminate floor product. Delivery and installation was on time and the installation team was simply great, friendly, professional and did an excellent job which was completed in a day. My overall experience was great and I will definitely return to Flooring America at the Ocoee location for my next flooring project. I highly recommend this place as I shopped around at several flooring place and Flooring America has by far exceeded my expectations. I love my new floor and couldn’t have been more satisfied. Service with Eric and the installation team was simply wonderful!

My experience with Flooring America was mixed until their first day of installation after that it kept getting bad, I got my new home 3 months ago and had to get entire house in Hardwood flooring. Flooring was delivered on time that was a good part. First day of installation the guys did a good job for that day only but the mistakes they did we found it later.1. So we got short on our material which we were not supposed to be because the measurement was done by the flooring America so they should be responsible for that, well it happens sometimes let’s ignore that part. We ordered the material, they said they can come only in the weekdays, ok..on the day the installers were supposed to come they never showed up and I had to call back and check on them if they were coming the guy said he is sick he is not coming, I took off for that day just to get the flooring done and the installer never showed up so they have no courtesy to inform.2. The installer suggested us, to flatten out stair and floor they would need the same wood, which was used for the stairs we said ok we spent $300 and they suggested the wrong wood code so they have no knowledge about the product codes either, and the stairs and floor is still bumpy, so the entire $300 was a total waste.3. Second time when they agree to come that was weekend so this time the installer was changed, ok no problem. That person was sitting for almost 2 hours outside of our house doing nothing, I didn’t ask anything because as long as my work is being done properly I don’t like to interfere in anybody’s work and I was paying for the project not an hourly employee. So around 4:00 pm, me and my husband was watching a movie just sitting in the living room next to the front door, when that guy left we don’t know he never mentioned anything just disappeared without completing his job. We contacted flooring America and the guy mentioned that we were busy and material was over .. we were pretty shocked bcz both were not true. And we will never know bcz the guy just did what he was told that day cleaned everything and left so if there any material was left that was gone too. They never give us a chance to inspect if everything was done or not and what is the issue so whatever excuse they give for not completing their job it’s a total lie. We contacted Flooring America to get our project done because that’s their responsibility and never got any response and it’s been two months.Well pictures explain everything. I am really disappointed with their unprofessionalism.

We were very pleased with Flooring America in Ocoee. We had LVP installed after talking with Sam Hancock in the showroom. Sam shared all the differences in flooring types and helped us figure out what was best for our family and budget. The process was easy and scheduling was quick. The installers were professional, kind, and hard working.

I think we went back and forth with Sam 5 times. Every time he was more pleasant. Great service!

We visited yesterday and were absolutely blown away by the customer service and selection!They have an incredible amount of products and have the ability to get almost anything that you can think of!The entire staff was great but the stand out was Mark. He talked with my fiancé for over an hour about hardwood vs engineered hardwood vs laminate. Now my fiancé is very particular and had lots of questions and Mark was more than happy to listen and thoughtfully answer all of his questions. His knowledge of the product and the ability to educate us about the products is beyond reproach. He really made this day fun and so less stressful than it began!I highly recommend checking out this store for any of your flooring needs! Eric was great to deal with and so was Mark. Either of them would be fantastic to deal with.

Did a lot of research visiting MANY Central FL flooring stores.These are the reasons we chose FLOORING AMERICA.1)Service - follow up and knowledgeable staff - WAYNE S. was beyond OUTSTANDING2) Selection - great WOOD and LAMINATE at competitive pricing3) Local - buy in ORLANDO4) Installation - this would be tied with #1 - the install team kicked *** done in 2 days and beautiful work. Attention to detail and happy to go the extra mile.We purchased real wood floors - and we got lucky with a discontinued line - and couldnt be happier. Thanks again FA and Wayne!

Sam has been great getting this carpet ordered and installed. I really appreciate all his communication.

I am so pleased with the services I received from Flooring America! The entire process was great. From the minute I walked in the store, the salesman, Eric, was ready to help and give me advice. He allowed me to take home samples and make a decision on color, etc. The demolition crew and the installation crew were very professional and they did a great job. I would recommend Flooring America!

Went there on recommendation from a friend. Spoke to Eric who answered all our questions. Purchased flooring for our home, living room, dining room, small hallway at a reasonable price. Will wait to see how it all looks after installation, but I foresee no problems. Eric was very knowledgeable, polite, and helpful. Recommend them highly.

Very happy with my new floor, the entire process from start to finish was a breeze. Special shout out to our salesperson Sam who went above and beyond to make sure we were satisfied!

Highly recommend! I came in with a specific flooring request and Eric was super helpful, even offering to order me exactly what I needed. I also left with a GORGEOUS rug at an amazing price. Excellent experience!

Big box stores just didn’t have what we needed. American flooring had exactly what we needed. Prices can’t be beat. And tho Sheila was our wonderful sales rep we felt everyone at the store was willing to help.

Excellent service and great assortment of high quality carpet and flooring. The customer service from purchase through install was excellent.

Sheila and the Flooring America staff did an outstanding job assisting my wife and I with our tile selection and order. We werent sure exactly what we wanted. Sheila explained a great deal, provided bits of advice, and was very helpful each step of the way to us getting our remodel tile. Were excited to see it installed in the new bathroom! Thank you Sheila!

Walked in on a Monday and had beautiful new carpet installed Friday of the same week! So pleased with the staff and installation, highly recommend. Will go back for future flooring needs!

I have used Flooring America 3 times now for different homes. The last being my personal home. I knew that my job was going to be tricky and difficult but Eric assured me that they would do it exactly as I wanted. After completion it was perfect. Victor the installer was amazing. He installed wood floors, leveled the floor, no transition strips and it looks absolutely perfect. They were on time, worked diligently and communicated the whole time with me.

Unfortunately, I did not have a good experience with Flooring America. I bought a new home recently and needed the carpet to be replaced with laminate in three bedrooms. During the sale, we discussed that my 3 inch baseboard should be replaced as well. I thought this would be a simple, straightforward transaction.Issue #1 - I called to pay the deposit over the phone and was informed there would be a $38 fee that would be removed when I paid the balance. When I went in person to pay the remainder, the fee appeared on the invoice. Im not sure in this day and age why they charge such a steep fee for a credit card payment by phone anyway. This was later removed, but I had to complain before it was begrudgingly corrected.Issue #2 - When I inquired about any available military discounts before the purchase, I was told that the measurement would be free. Again, when I went in person to pay the balance, the invoice notated a $35 measuring fee. I already had to argue about the credit card fee so I left this one alone. It seemed deceitful to mention a military discount but not deliver.Issue #3 - The invoice line regarding labor stated that I was paying $334.50 for baseboard or quarter round install. When paying the balance, I asked to clarify that I was getting new baseboard and not quarter round. This is when I was informed that Flooring America doesnt even have the 3 inch baseboards available. They only offer 5 inch. My sale was set up to have quarter round installed. Very disappointed in the miscommunication.I called to let my salesperson know that I really wanted new baseboards so to please remove the labor fee and that we would install our own 3 inch baseboards. He called back to state I would need to come in for the credit. I travel for work and could not come in, so I said to forget it and move forward as planned.Issue #4 - Day of install, the installers arrived with 5 inch baseboards and all sorts of confusion regarding what I paid for, what I should be getting, etc. Hans from the install department couldnt even tell on my invoice what I paid for. He attempted to charge me an additional $174 for them to install quarter round (I had to text a picture of my original receipt before he believed me). By this time I am beyond frustrated not only that Im not getting what I wanted but the hassle at having to prove that I already paid. I told Hans that I felt it wasnt a good experience and the customer service and organization was lacking. His reply to me was that I hadnt been inconvenienced at all.The gentlemen who installed the floor were very nice and they look okay overall. There are a few sloppy areas. Mostly Im disappointed in the poor customer service I received.

Good follow up expert with rep. Eric

Excellent service. I came in ready to purchase from another company but Sam Hancock worked with me and got me to change my mind. They were able to work with me on price and help me find someone to help me get the flooring to my house.

Danny was wonderful. He took the time to help me select the right tile for my project. Great price, great service. I would recommend Flooring America.

Wayne did an amazing job, exactly what I wanted! Very kind and customer oriented!!

I am beyond happy with Flooring America and Eric Russo. Eric went above and beyond for me. I found an amazing sample of porcelain tile that I feel in love with. I loved the texture of it, I wanted to make sure that all the tiles would have the same texture. Eric ordered a box just so I could check it and feel comfortable with making such a large purchase. I probably drove Eric crazy with all of my questions but he was very patient and helped me find flooring that I loved and could afford!I HIGHLY RECOMMEND ERIC RUSSO at Flooring America! He knows this industry very well and did not put any pressure on me to purchase! I will now go to Eric for all of my flooring needs!

Great selection. Great pricing. Excellent customer service

I worked with Eric to choose wood flooring and tile for my new house. He also helped us pick stone for a fireplace. He was completely understanding of my budget, goal, and design. He made excellent recommendations and is clearly an expert in the home renovation industry. He was professional and worked with our tight timeline to make sure the labor was done in time. I would HIGHLY recommend working with Eric at Flooring America. I am so grateful for how he was able to change our house into a home and would recommend him to anyone, including my family and friends!

Got 3 rooms and stairs done in laminate. Price was decent and work performed was satisfactory. Few minor things like brad nail holes not filled and messy glue stains. My biggest issue is that its been 2 weeks and nobody from the store has followed up after completing the project. No check to see if we were satisfied with the project. No thank you for your business. Guess an $8k project is not follow up worthy?Edit: 1/13/21. Just saw owners response and its not true. The project started on Thursday and they didnt finish Friday, so came back on Monday to remove tape and clean up. The clean up lasted all of about 15 minutes then they left. We found some more glue and Brad nail holes after they left. My wife or I never received a call from the store during or after the project. I was hoping someone would call so I could let them know about the minor items. They never did so I fixed these things myself. Someone did call after I posted my review. Im not trying to start a fight here, just letting people know my experience.

Sam was so helpful with my husband and my concerns! there were so many selections to choose from that it becomes overwhelming Sam took the time to explain everything and answer our questions. Thank you

Excellent attention from Mr. Eric. The assistant (I dont remember her name but she speaks Spanish) is also an excellent person, she helped us a lot. thank you very much to both. I recommend this store, they will surely leave very happy and with a good purchase

I recommend Flooring America more importantly Eric Russo, who when it comes to flooring his is the man.I have gone to several flooring stores but the experience I had with Eric was exception, he was extremely professional and the most knowledgeable of all, not only he answered all of my questions but he took the time to educate me with different flooring products and found the perfect tile and best quality and value for our home. My wife and I are extremely happy.

Wayne was helpful, kind, and incredible. Would highly recommend to all!!

We recently stopped into this Flooring America in Ocoee to look at flooring for our home, we were greeted by Wayne upon entering. He was very helpful he asked several questions to determine what the best flooring option would be for our home. We spoke about tile, wood & vinyl plank. We ultimately decided to go with Cortec vinyl plank, and I am so very pleased that I decided to go with this product. We have a dog that runs on this flooring daily and it does not show the wear from his claws at all. Wayne went above and beyond helping us as we had a hard time deciding on product and we called him several times, even after hours and he always answered. I would highly recommend if you are looking for flooring that you stop in and ask for Wayne.

Sam was a huge help. Everything has been super friendly, professional and efficient.

Sam was very helpful, pleasant and not pushy. He was a pleasure to work with!

Excellent service! Wayne was great!

First, the salesman committed 2 errors of $1,800.00 in the invoice.After visiting the store and talking to a manager they were corrected.Second, the representation of the product was incorrect. The salesman said that it was water resistant for 24 hours, it was a lie. We had to change the product because we have a dog.Third, the person who took the measures was wrong and we have a lot of material left.Fourth, the measures paid to the installer were much less than was needed for the job.We had to pay extra to the installer for him to finish the job.If you do business with them go over everything with a third party or you will be exesivebly billed. Every specification should be in writing.

Wayne was great, we look forward to working with him in the future! Very professional and king to work with!

I wanted to start out by saying Eric is a perfect gentleman. He is always on his game and gets the job done. I have done more than one project with Eric and he is the reason for my coming back. Also the installers were amazing!!

Eric is AMAZING! He coordinated and executed a 9BR plus bonus room floor renovation, seamlessly. We live hundreds of mile away, so you can imagine the effort that it takes to pull something like this off from across state lines. He went so far as to mail us a flooring sample over the wknd to ensure that we stayed on schedule with the install. Vitor (head of installation) did a phenomenal job. This crew is top notch! Thx guys

Thank you Marrisa for helping us to pick out the perfect flooring for us it did match so beautiful with our cabinets.Thank you for taking your time to listen and answer all the question we ask thank you again for all your help.

Had a wonderful experience.Wayne is the best!!!Best customer service ever, he went out of his way to help and make it happens.Make sure to ask for him.Great price, staff, service and products.

Outstanding experience from first meeting in the store with Marisa, through execution of the project with an excellent, detail focused crew.The project included a full set of stairs and 2nd floor rooms and closets and bath. Techs kept me informed all the way.Just phenomenal, smooth process and could not be more satisfied.

We just had all of our carpet replaced upstairs and on our stairs. Wayne was very helpful throughout the entire process. From measuring to installation everyone was super professional and easy to work with. I love my new floors so much we are having the downstairs done as well!!! Thank you, Flooring America!

Highly recommend Flooring America Ocoee. We had carpet and wood floors installed. Both install crews were very professional and did a phenomenal job. Wayne was our sales person, extremely knowledgeable and helpful in our floor selections. I would definitely use them again.

Paid $35 for measurements of our house. Two weeks later still nobody comes to measure. Called the store and they just refunded our money. Must have enough business and dont want any more.

Amos assisted my husband and I. His service was the best. He gave us real information about flooring without pressure. The prices were reasonable for the flooring. Look forward to continuing business with Flooring America. Amos is a jewel.

Such a wonderful and easy experience working with Marisa at Flooring America...from start to finish. Thank you so much for my beautiful new floors. Im SO happy with finished product. Highly recommend!!

They were wonderful. Amos was very helpful. The install crew were fast EFFICIENT and did a wonderful job We love our tile floors and have received so many compliments. Thanks Flooring America.

Went here to buy 540 square feet of tile last month and had to go back today because I’m short by three boxes which is 32 feet. I was told they can’t sell me that few. I would have to buy a minimum of 250 square feet. That’s the last time I’m going here.

I love this store for all of my flooring needs. I am local Residential Contractor building mostly new additions onto existing homes in West Orange county. I tried other places including the big chain store in Orlando but these guys are the best. Huge selection in their showroom to choose from. Expert advice from highly experienced professionals. Material and installation services are available here. Locally owned and operated. The owner is almost always there at the store.They have completed several jobs for me to date and each with excellent results. They stand behind their work and see each project through to a positive completion. What more can you ask for? Im a fan.

A fine selection of tile and flooring check them out

We purchased flooring from Eric on Friday. He was very helpful and nice with no pressure. On Saturday we changed our mind about which flooring we wanted so I called Eric and although he was going to be off on Sunday he arranged for Wayne to help us. Wayne was also great, you would never have thought we werent his customers. I highly recommend Flooring America - everyone there seems very nice and helpful. They have an excellent selection and great prices.

I had a great experience at this store in Ocoee. They have a huge selection. The best grout colors too. They went out of their way to order the tile I wanted at a great price. Service was great from the start with Brian coming out to measure and my sales person was Wayne. He was wonderful to work with. I needed close to 900 square feet for LR and Kitchen/DR. Jeff was a huge help in getting my tile ordered. I really appreciate everyone. Thanks so much!!

We are very happy with our experience at Flooring America, Ocoee. The entire sales staff was courteous and helpful on each of our store visits. Eric, our salesman, helped us evaluate numerous options enabling us to select the best products for our home and budget. Our installation team, Hector and his father, was courteous, well organized, and did an excellent job.

Eric Russo our salesman was fantastic and way above and beyond in helping us with our purchase. Our installers were exceptional. They were polite, well organized and their work was the best we have ever experienced with 4 installations in 19 years. Our installers were Hector Perez and his father.

My wife and I wanted to replace the carpets in the upstairs of our townhouse. We had used Flooring America before on another home project so we went straight to Eric for suggestions. He not only helped by showing us all the different options in material, styles and colors but he was super patient with us as we kept switching from carpet to flooring. We picked out the Trucor series 7 flooring Relic Oak color.The order was placed and right on schedule like Eric said 2 weeks and it was here to the day. We were called for the installation and the crew arrived on time super polite even wearing masks during this covid time without being asked. The crew of 4 had our carpets ripped up and the tack boards removed in such a short time. With all the materials going up and down the stairs and in and out of rooms not a single mark on the walls or a picture moved. The job was done in about 8 hours and it was spectacular!!! We will always recomend Flooring America.

I cannot say enough good things about our experience with Flooring America! Jeff and Kristine (sales) were very professional, polite, and patient with all of our questions and took as much time as needed to give us the information we needed. The technicians who removed our existing tile were among the most friendly and considerate weve encountered, and they did a fantastic job. The team who installed the new tile was also very nice to deal with, and they were incredibly skilled! They are masters at their craft, thats for sure. Our new floors look absolutely AMAZING, and we couldnt be more satisfied with the whole experience from beginning to end. We will be sure to call on Flooring America for any flooring needs we may have in the future!

We absolutely love our floors from here! Wayne is so great to work with!

Wayne was amazingly helpful and patient with me as I installed both carpet and lvp. The installers were precise and professional. Both floors look wonderful and Victor and his team did amazing job on baseboard installment. Id recommend this company for sure.

I’ve done an extensive research before purchasing LVP flooring and I found the best prices and selection at Flooring America.Eric provided a very good customer service as well as an expert opinion on different options.I just went back and placed an order of the same flooring for the 2d floor. Highly recommend this store. Cheers!

We just had our master bedroom and closet done and they turned out amazing. The selection at the store was one of the best weve seen. We were able to take samples home and decided pretty quick what was going to work. The suggestions our rep Marisa helped us pick were spot on with what worked. Initially we were going for dark floors but with her help we went in a different direction and could not be more happy. Its a 180 turn around from the drab room weve been living in for so many years. After a fresh coat of paint its unrecognizable.The installers arrived in time, very accommodating to our request how we wanted the floor laid out. They did a great job competing both rooms same day as well.I would definitely recommend you look here first you wont be disappointed.

We went to Flooring America in Ocoee, Florida to look for flooring tile for three rooms of our home. A Salesman Eric was most helpful in showing us options, one of which we selected. The price was right and the timing to get the work done met our needs. We set a measuring date and this went well. A team of installers started their work on a Monday, and by Tuesday afternoon the job was complete. The installers were timely, cleaned up after their work and went above and beyond to make sure that we were satisfied. We were very satisfied with the whole experience and when we need flooring again, we will return to this store. Our thanks to all of the staff at Flooring America for their professional assistance.

I replaced whole house wood flooring. My sales consultant was Brian. I shopped all over Central Florida for two months, and when I found flooring America and Brian- my search ceased!! Excellent over the top caring and customer service! The flooring products are top quality with all included reasonable pricing! We truly love our new floor- it was the best decision. Do yourself a favor- do not buy a floor product until you check here. Brian knows floors and what you need for special circumstances such as floors w crawl spaces. No sales pressure, friendly, helpful staff and a very large selection- including sound and moisture barrier pads, and after service. Thank-you Brian for helping us select the correct product for our home- you made it easy.

We loved working with Hans in sales and their installers were the best! We had beautiful hardwood floors installed in our master bedroom and when the hurricane damaged a portion of it, they did a flawless repair. I highly recommend this store!

Great experience! Im in the early planning stages of my reno and Marisa went out of her way to show me the best products that would work with my plan and budget. She explained the differences and had great ideas. No pressure at all! I knew I wasnt ready to buy and let her know that up front but she took so much time and was truly glad to help. Highly recommend Flooring America Ocoee!

We just a new home office built...cabinets, counters and floors. JR was a great partner! He helped us bring our vision to life and was flexible, professional and fun to work with. So happy with the finished product. Definitely recommend!!!!!

Mr Amos Lane was very helpful and was patient with me being undecided about what to choose for flooring.I had so many decisions to make floors, stairs and tile work. Thanks Mr. Amos for all your help. The installation took only 1 day and was beautiful when they finished.

Good to go to and bys people are nice and friendly

Over the past year and a half I have been in this store and have had nothing but excellent experiences. We havent even purchased our flooring yet, due to our uncertain time frame. Amos has been most patient with us and another gentleman gave me advice that came about from a simple conversation about a stairwell. To keep it short, he went above and beyond by making a quick call for us without even being asked. Well be returning shortly to finalize our tile, carpet, flooring etc for our home.

Had a good amount to spend from my insurance company to replace my floors. Went into this business. Guys were standing in the office and no one would come to wait on me. I guess they were having too good of a time. I guess Ill spend my money someplace else.

Thank you, Flooring America and Eric Russo, for rescuing me from a drawn-out and poor experience with my general contractor! After months of our contractors delays, excuses and lack of responses, to complete our home repairs from hurricane damage and install new carpet, I walked into Flooring America to see if they could help me. Eric had just the product I was looking for and at a very fair price, and really listened and cared about my situation and the urgency to expedite the process. Within just a couple of weeks, Flooring America had the carpet installed, my family got our furniture out of storage and our home is back to normal for the first time in more than one year! Eric stayed in touch with me the whole way, as did Hector who did the installation work; I knew exactly what to expect and when things would happen. We have additional carpet and tile needs for the future and already plan to return and see Eric. Thank you, Eric and Hector, for a great experience.

Flooring America gave excellent service from helping me choose the perfect flooring to keeping me updated on install scheduling. The person who measured my home was prompt and professional as well as very knowledgable. The installers were amazing, got my flooring including a 17 step staircase done perfectly in 3 days. From start to finish, excellent!

Im glad I came here. I was going to buy at home Depot but thought why not go here. Also I was planning on installing myself. Instead these guys did sale of material labor and install for about what it would have cost for my dyi. A little more but worth it.

I visited the Ocoee Flooring America on February 14, 2018, and had an awesome experience. I would like to congratulate Mr. Jeffrey Carr for his amazing and professional customer service. He not only suggested to me the best choices of outdoor tiles and prices for my project, but he guided me on how they can be used. He was knowledgeable, willing, and patient. I am a Colombian person and for me being Hispanic is a big deal when someone treats me with respect and kindness. Thank you very much Mr. Jeff and Flooring America for having such as good employee. Definitely, I will keep visiting this store and sharing with family and friends about my experience.

Great selection and service! The sales team was helpful, knowledgable and very nice to work with! I would definitely go back for more projects and I would recommend my friends to check out Flooring America as well!

A very big thank you to the Ocoee Team: Marisa, Hans, & Isaacs Team for assisting us with not only the floor, but also the repair of the floor. Thank you very much for your excellent customer service & care.

Joel and his team made the experience stress free for me. I went to them 1.5 weeks before Thanksgiving and asked it they could get the flooring done before the holiday and they were able to get it done even with their busy schedule. They told me it would be a tight deadline and that they needed to send someone come out to get the measurements taken in the next 2 days. The person that would normally do the measurements could no do it in the 2 days so Joel came out personally (his offer, I didnt request this) and took the measurements to make sure I would have my floors by the holidays. He came after his shift at the Ocoee branch and stayed until 9-9:30pm to get it done. He even took the extra time to make it as easy for me as possible. Even when it came time to submit/purchase the floors, he took my information over the phone so I wouldnt have to drive 30 minutes to the Ocoee branch and processed everything at the office. He printed out the documentation/purchase agreement and drove it to the house for me to sign. He went above and beyond to make this a positive experience. I will definitely be using them again when it comes time to do the upstairs.Also, I picked out a laminate flooring that looks like wood and had them installed 2 months ago. Its scratch-proof, waterproof, dent-proof....dog proof. I have 4 dogs (one is 50 pounds and three are 70 pounds) and the floors are in perfect condition. I buy them water buffalo horns, beef soup bones and other large bony treats and they drop them all the time, but the floor is never damaged. I steam mom the floors weekly and they are in perfect condition. The flooring was also Joels recommendation. He is the best!

There are many flooring stores nationally and in the Orange County area. Eric Russo from Flooring America ( Ocoee Fl. ) was amazing !I needed a new carpet for my home .Eric focused on my goals, colors and more importantly my budget, without comprising the carpets choice and style .Flooring America has many great carpet and flooring selections too.Erics friendly, professional, and detailed help was invaluable .Thank you Flooring America and Eric Russo !Mary S. Pagan

Great customer service and super friendly staff at Flooring America-Ocoee. Mr. Amos Lane has vast knowledge about their products and gives great recommendation. Their prices are very reasonable compared to big box stores and they make a great effort to satisfy their customers. Scheduled carpet installation same weekend of my purchase and their installer Hector was on time and did a superb job. I would highly recommend Flooring America - Ocoee for your flooring needs.

Great to work with. Loved the personalized service. Will use them again. Highly recommend them over the big box stores. They know their products.

I had 4 different estimates for my 1,400 square feet town home. after reviewing all the estimates, Flooring America had the best price. The friendly staff was Great especially the sales person Marisa. She was very friendly and answered all of my questions in a very professional way. Marisa did not just sold me the floor, but she also follow through until the very end of the installation . The installer were also friendly and took pride of the work they were doing. They did the job as if it was their home. They were very clean. So if you need any type of flooring done, do not look anywhere else, go to Marisa at Flooring America in Ocoee, Florida they have the best price, staff and installers.

I am in real estate and do a lot of research on prices, quality, and customer service for both my own home and helping clients update their homes. Flooring America is by far the best in everything. I put great pride in the services I offer, and the companies I recommend, and they do not disappoint! From the owners, sales and to the installers you are well taken care of and know that they care. They did my pool bath and are now on to my master, with more to follow! A clients home just had carpet installed and it came out beautifully and within budget. You will not find a better option anywhere! My husband, who is a perfectionist, could not find a single flaw with our bathroom tile job (and the ceilings are 12 high so not the easiest!).

Wayne bent over backwards to help my client and I with the purchase of over $1800 worth of material. He even gave me his personal cell number and spoke with me about fixing a problem after hours. He’s Great business man and an even better guy. It’s Time to give Wayne a Promotion.Sincerely, Dillon GrahamFarrar Construction Services Inc.

Extremely happy with my experience at Flooring America. The showroom has virtually endless possibilities but, Eric made the decision very easy. Highly recommend Flooring America.

Flooring America Ocoee couldnt have been more accommodating and efficient with my order. The staff is absolutely amazing. Marisa is an absolute genius at carpet and customer service skills. Her level of patience and professionalism is outstanding.The selection is wonderful. The installation went smoothly and the gentleman were skilled and organized. A pleasure from beginning to end. I strongly encourage you to put your carpet decor in the capable hands of Flooring America!

Every time I do a project in my house I come here for ideas and always a success! Prices are great and the product was more than what I expected. Oh yeah and Hans he is the man!

Awesome work. Love my tile that looks like wood. Excellent product and service. They were on top of the project and detail oriented.

Shopping for flooring could be a real challenge, especially if you are trying to match the color of an existing ten-year old wood floor. I would like to highly recommend Flooring America in Ocoee whose sales expert, Marisa, and her management, made this shopping experience a very pleasant one. This store has an extensive selection of different products to fit everyones needs and style and I highly recommend it. My sincere appreciation goes to Marisa whose knowledge, attitude, friendliness, patience, and outstanding customer service far exceeded my expectations. Sincere thanks, also, goes to Leslie Stack Flooring for doing an excellent job with the wood floor installation. I couldnt be happier. Thank you, Anastasia

Fantastic customer service!! Would definitely recommend this location! The experts in flooring!

We have done multiple flooring projects with these guys and they have definately gone the extra mile to earn our business.The staff is courteous, knowledgeable and professional. They were able to help us in choosing all the right items without breaking the budget. We reccomend this business as one that stands behind their product and workmanship. Thanks to all the folks that made our projects perfect!

My wife and I went everywhere trying to look for tile that looks like hardwood floors and no one came even close to the pricing and selection of Flooring America. It was our 4th or 5th stop and we never went anywhere after. From the moment we walked in David was courteous and professional. He had more knowledge than all the previous stops combined. He told us about manufacture warranties and how important the fine details of installing these types of tiles can void manufactures warranties which no other company even mentioned. They warranty all of the installation and you can tell that they know what theyre doing by all of the details he went over with us. The result is an absolutely amazing floor for our new house and even our builder was amazed at how incredible everything was and is now going to use Flooring America for all future projects. David and the install team were superb and I will be recommending everyone. I was so impressed I decided to do my first review of any service Ive ever had done. Thank you again Flooring America

I own a small remodeling business in Orlando, I am looking for a flooring store with great quality flooring at a reasonable price.I met Joel Davila this week at Flooring America and I was really impressed with his knowledge, and he’s friendliness. I will definitely be coming to your store first for my flooring needs.

Be aware!!!!Will update with evidence very soon. They have very nice merchandise, the problem is with the after sale customer service. After being waiting for them to return a call for almost 3 weeks because the owners are always traveling. They did nothing except give me hard times. Now Ill have to put a claim with my credit card because I returned the merchandise and they dont want to credit or refund me.Will update if something change.

After a major fail by a major chain store, Eric at Flooring America solved our carpeting woes in one phone call. Our new carpet was installed faster than expected and its beautiful. I would recommend this company to anyone.

I made an order on Monday and rep assure me it should come Thursday or Friday and should get a call as soon as they have it. Come Saturday and Sunday never got a call so I went to the store w/c is open at west colonial Branch where I ordered to pick it up the flooring material and the rep said its there but I cant have it saying the warehouse is close, very disappointed and dissatisfied with his answer. Offered to carry out myself but not willing. Store is not busy, just plain lazinessI should have gone to other place had I known this type of customer service in this Ocoee Flooring America by West Colonial, Orlando, FL

Our LVP we purchased looks great and has performed well with our pets!

Always great service and prices.