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Baskin Robbins
1917 W Grand River Ave, Okemos, MI 48864, United States
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Baskin Robbins
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Pa
Review №1

Great service! Everyone is extremely kind and patient no matter how busy it gets. Though pricey, there are such great flavors and tasty ice cream.

Ol
Review №2

Decent ice cream. Staff was super friendly! Only one non-sorbet vegan option which was kind of a bummer. Unfortunately there was a passive aggressive sign on the door blaming the underpaid employees for being short staffed instead of offering higher wages to attract more applicants.

Se
Review №3

Courteous staff members and a wide selection of ice cream. And special floats and brownies on offer. Our kids love going here.

Ch
Review №4

This store is as good as a Baskin Robbins can be: always clean, always staffed with friendly people, and always there for a hot summers day--or whenever you need a treat, year round. My family and I take advantage of the year round nature of it.Only shortcoming I can find, and this is at the corporate level and not aimed at this store, is the lack of lactose-free and vegan offerings. A lot to ask for a place that has specialized in dairy for decades, I know. Last year I was super pleased to have vegan chocolate and vegan cookie dough offered. This year theyve dropped the chocolate and introduced a berry flavor. Id love for there to be more than two offered at a time as well as for more overt mention that almond milk is available. (Having a professionally made milkshake without concern for later was nice.) Hopefully well see more dairy-free options in the future. I realize that a forum like this is helpful in making it known that these things are wanted. (Along with sales, of course.)

Je
Review №5

My daughter loves ice cream trips with Mommy, & I support Veteran owned businesses as both of my grandparents served.

st
Review №6

Poor kids working had a line out the door but they did great and even had smiles on their faces.

Ki
Review №7

We took 20 kids here after a soccer game season ended and the staff was extremely friendly and fast. Highly recommend for any occasion! Great job guys .....thanks

As
Review №8

The store is always clean and the service is fantastic. They are great with kids and the ice cream is, well it’s ice cream you can’t really go too wrong here

au
Review №9

Great service super friendly staff and was greeted as soon as we walked in, they seemed to be younger soon to be adults working but they did an amazing job

Ji
Review №10

A great spot for an after dinner cone. Good selection & fine staff.

Th
Review №11

Plenty of options to satisfy your sweet cravings

Ka
Review №12

Ice cream was tasty. The employees were friendly and patient with young kids as they made choices.

Ha
Review №13

Ice cream good - waffle cone was stale. Bathroom was gross. ☹️

Ci
Review №14

The kids in here are always so kind and patient and its always clean. One of the few food places Ive felt safe going in through this pandemic.

Ma
Review №15

Ordered a birthday cake for my daughter and it was delivered on time as promised with the right design. They took care of the allergy specifications as well.

Ra
Review №16

Love this place, super friendly staff and always delicious treats! Love spell is my favorite limited time flavor!

Ha
Review №17

So good and its walking distance from my house lol

Da
Review №18

Great service great selection

Ma
Review №19

I used to look forward to the new flavor of the month. But now it looks like they just pick something randomly and stick a flavor of the month sign on it, even though it is just one of their usuals.The ice cream tastes good, so I have no complaints there.

Pa
Review №20

Had a hard time picking my flavor...

Th
Review №21

Ice cream. Its hard to mess up frozen cream, salt, and flavor. Especially when it comes pre-made.

Fr
Review №22

Good, except when upgrade to 3 scoop she gave me two scoop lid for a three scoop container. OOPs.

Sc
Review №23

During busy times theres a little wait, be patient because its worth the wait... Staff is very friendly and aim to please.

Fr
Review №24

It was closing time and the staff helped us anyway.

St
Review №25

This place is a special treat for me and my whole family. We love the waffle cones and have always enjoyed every flavor we have explored. Servers are well-tuned into customers. I observed how they took care of other people in front of me and they were fun to watch . Always a delight!

Li
Review №26

My family visited the store tonight and the line was out the door. The Meridian fireworks show was tonight and people were getting ice cream before they sat at their seats along the road. The staff was very efficient and we did not have to wait very long to be served. The customer service was excellent. The servers had smiles and were happily greeting customers throughout the busy time. The ice cream was delicious as always. We were very happy with our experience tonight.

Li
Review №27

That is a great place to get I cream if you like Jamaica shakes then you will like the Jamaica ice cream

Th
Review №28

Great place for ice cream!

Pr
Review №29

Triple mango icecream...love it!

S
Review №30

Have a good selection of flavors. Some more unusual flavors. Good service. Clean restrooms. Portions are smaller for the $. Normally I go to Quality Dairy for ice cream. Larger portions for your $. Limited selection available. Can get a pkgd pint for abt $3. So ... your choice.

re
Review №31

Anytime you can create a dessert with the culinary flavors and textures of your choice is an enjoyable experience when done right. I had one of the best ice cream specialty treats here!

An
Review №32

The chocolate chocolate chip cheesecake ice cream is amazing. No thats not a typo... Chocolate ice cream with cheesecake chunks... Amazing. Anyways I liked the lemon custard as well and they have very friendly staff

Ja
Review №33

This Baskin Robbins offers great ice cream. They have a wide variety of flavors, so everyone will enjoy. You can get your ice cream in cups or cones. Theres plentiful seating inside, ideal for large groups. They also offer some non-dairy alternatives as well.

Ke
Review №34

It was an ice cream shop nothing fantastic nothing bad

We
Review №35

During COVID-19, the effort to minimize contact is appreciated. Masks, gloves, separation, no-contact payment. We enjoyed the ice cream too!

Me
Review №36

I was sent a Birthday voucher for a 2.5 oz. scoop of ice cream. I could not use it before it expired due to dealing with a flooded house. I contacted this store via Messenger. The store manager not only honored my voucher, but gave me a supportive hug as well. Her friendliness, warmth, and willingness to work with me is the reason I would return to this location. Thank you SO very much, Amy! :)

St
Review №37

Great ice cream plus various creations. Kinda pricey I think though.

Br
Review №38

Waitress was not very friendly

La
Review №39

The associate Madi was kind and helpful. The other girl was rushing customers through and kind of rude tbh.

we
Review №40

Always great

Jo
Review №41

Tasty ice cream. Great service. Employee was quick to try to help me decide what I wanted. Also made sure to explain current promotions.

Cr
Review №42

We enjoyed a treat here a few weeks ago, and the kids have asked to go back. We had a group of four, everyone had something different and no one complained.

wh
Review №43

Tasty vanilla

Fe
Review №44

Amy (one of the managers) is a very successful and PR one. Her focus and understanding of how important it is to have clean restrooms and shop in an ice cream parlor is one major contribution to this place success. First time but certainly not last. Next stop in the area I would do this shop

Br
Review №45

Sarah did an awesome job preparing and decorating our cake. Thank you so much for your kind and courteous customer service Sarah!Totally makes up for last years cake not being prepared the way it was ordered. A new decorator makes ALL the difference.THANK YOU SARAH!!! You Rock.

Ve
Review №46

Very friendly staff! They gave us multiple free samples as it was slow that day, and our ice cream tasted delightful. The furniture was bright and colorful, and we would return to this location if in the area again.

Ra
Review №47

Awesome, as always. We try to go every Sunday. Never been disappointed there..

Ch
Review №48

They were fast and Atiya was really kind

De
Review №49

When i was teen i was hooked on jamocha almond fudge! I am now 65 and they still have it! I brought back great memories! Thank u B&B!

Fa
Review №50

The cookie ice cream cookies are yummy. Love all their goodies.

Sh
Review №51

Love Black Walnut ice cream when ever I see Baskin Robbins have to stop in for my favorite ice cream

B
Review №52

Love their ice cream. Very nice location. Easy to get to and park.

na
Review №53

Tried the new vegan ice cream, chocolate chocolate, very good.Would not hesitate again

Ve
Review №54

Love 💘

Am
Review №55

Real yummy ice cream, and some neat flavors. I wish they would put out coupons though or have cheaper kids prices. 3 kids scoops was $11.00

El
Review №56

Enjoyed some NEW Summer flavors today- My Boyfriend enjoyed a Butterscotch w/Toffee -Eathan had the Chocolate Fudge & I enjoyed my Favorite - Chocolate Chip Mint~ {{{Scrumptious}}}💕🇺🇸🎉

Tr
Review №57

I went once and everyone was really nice and the place was CLEAN

Ju
Review №58

Staff was engaging & fun, lots of ice cream flavors to choose from.

Ro
Review №59

Great ice cream, the people who work there are helpful and patient. You can take your time trying everything you might want to have. Some of the flavors are sweeter than others. I love the jamocha almond, its not too sweet and the coffee flavor is really nice. Ill definitely be back here. The partnership with TMobile is also very nice. Makes it easier to go here as often as Id like to.The only thing I found of concern is the ice cream scooping...Ive gotten different amounts when I ordered the same thing in subsequent visits. It seems the employees just need some time to get used to it, I hope this becomes more consistent in my later visits.

El
Review №60

I had a pie made for my dads bday and it was quite sloppy. Tasted fine it just looked like a 5 year old made it. I was in a hurry so maybe they felt rushed so it is probably my fault.

Ri
Review №61

Super friendly staff, always willing to help with a sample and clean tables!

Ro
Review №62

Clean and friendly location. They also have the best selection of cakes of any Baskin Robbins I have been to. Definitely recommend!

Je
Review №63

Staff was very friendly! Prices are right. Id give a 5 star but they should have a few more varieties of ice cream

Ev
Review №64

Love it! Friendly staff and delicious ice cream flavors. My kids always request going here for a special treat.

Ra
Review №65

I called to check to make sure they had a certain type of Ice Cream. I needed it for a gift. They told me they had plenty and I could come the next day. When I got there the following day, All they had left was a 1/2 gallon. I wanted to buy a whole tub.

Ja
Review №66

Great place I love it. Visited 3 times for strawberry and cheesecake ice cream. Every time we dont have it right now.

mi
Review №67

Place was awesome and friendly coming from Texas reminded me of home my kids love it and will come back again

Ro
Review №68

Omg! The pumpkin cheesecake ice cream is the best!

Br
Review №69

You are my favorite ice cream place! so nice to! :D

Ma
Review №70

Outstanding customer service counter present was amazing customer service was amazing thank you so much for a great experience

Mo
Review №71

Varieties of flavours, even without gulletin and sugar. Tasty.

Th
Review №72

Yummm!! So good, the workers were kind, the store was clean and had a lot of options :)

Sa
Review №73

Delicious ice cream.

Ca
Review №74

We picked up 2 Turtle pies for Fathers Day. There were 4 half pecans on the whole ice cream pie. None inside the icecream. Way too much caramel around the edges. For 24$ you should have more pecans in the icecream and on top.

Ro
Review №75

Great ice cream but you can find it cheaper at places not far from here. They need to learn their peak hours better cause the lines can get long resulting in a bit of a wait.

Za
Review №76

This is the rare stand-alone Baskin Robbins. Everything is good - service, location, condition and cleanliness, etc.

La
Review №77

I had black walnut in black cherry ice cream and it was fantastic

Jo
Review №78

Fun place to bring the grandkids. Great ice cream and very friendly staff!

El
Review №79

€njoyed a Sunday Funday at Baskin Robbins today - It was 0NLY $1.77 a Scoop - I tried the Coconut w/Nuts & Also tried & L0VED the ₩0RLD CLASS ~ My Favorite Flavors - Highly Recommend this Mom & Pop place!!! #SupportLocal

Pi
Review №80

Lovely place. I go there at least once a week.

Bh
Review №81

Great service and delicious ice cream cakes

Jo
Review №82

Ice creams always fun and the place is nice and clean.

Do
Review №83

It was okay hopefully it will get better

Na
Review №84

This place had very friendly people can’t wait to go back ice cream was amazing

Ge
Review №85

Amazing ice cream, fast friendly service, and really nice hometown people. Can’t ask for more than that!

Ja
Review №86

Didn’t have the special Stranger Things waffle bowl and was super slow.

ca
Review №87

Too e pensive when icecream tasted like regular old ice cream

Ka
Review №88

So happy they are back in the area!

Do
Review №89

Great flavors of the month and great customer service!

Je
Review №90

Friendly workers & great ice cream!

Je
Review №91

Very friendly service, free samples, gluten free labeling, and top notch ice cream. Hadnt been to one of these in a while, but they have really focused on quality.

de
Review №92

German choc ice cream was super delicious!

Ma
Review №93

Best ice cream in town xoxo

Ma
Review №94

Great service and close to home.

Jo
Review №95

German chocolate ice cream was excellent!

Jo
Review №96

Great ice cream, clean, friendly staff

Mo
Review №97

Great service...great flavors...

Jo
Review №98

Love the vegan options!

Fr
Review №99

Awesome ice cream

Jo
Review №100

Awesome ice cream and even better staff! 10/10.

Information
99 Photos
100 Comments
4.6 Rating
  • Address:1917 W Grand River Ave, Okemos, MI 48864, United States
  • Site:https://baskinrobbins.com/
  • Phone:+1 517-898-2260
Categories
  • Ice cream shop
  • Restaurant
Working hours
  • Monday:12–9PM
  • Tuesday:12–9PM
  • Wednesday:12–9PM
  • Thursday:12–9PM
  • Friday:12–9PM
  • Saturday:12–9PM
  • Sunday:12–9PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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