This is the third time we have purchased from Bob Moore Subaru. We have had Aaron Scott as our salesman two times and he has been on top of his game with both deals. All three sales were smooth with no hiccups and no super long wait times. Everyone is super friendly, helpful and professional. As long as we own a Subaru this will be our dealership of choice
Everyone was so sweet!! We worked with Ocie Young and Justin. I have never been treated so nice. They both made this experience easy and so fast!!! I just drove my Cross Trek home to Ponca City and felt so comfortable. Justin took the time to explain all of the technology so I knew exactly how to use them on my first drive. The biggest thank you to both of you!!! Awesome
They were very nice until you signed the contract, then they are not responsive to calls or service. Even the manager of sales I will not be coming back there for anything at all. I wish I could give them a 0 star.
Everyone at the dealership made sure we felt welcome! Nate was great at answering all our questions since this was our first Subaru. He took the time to show us additional features, was quick to respond to our emails, and even ordered us lunch during the buying process. Thanks again!
I went with a friend who was shopping for a vehicle... the staff was pleasant, they werent your annoying push it down your throat sales reps... which is good you already have enough pressure on you when your trying to get the car you like and want.
Ryan Berger was the service advisor, he is professional and courteous and follows up with regular updates. I can’t possibly imagine what he could improve, he was exceptional. The work was done by Sean, all I can say is the car feels like it did 80k miles ago, like new. I highly recommend this service department. Thanks gentlemen, I appreciate you both.
Back to being the wonderful place I love and trust. Very pleased with the work they did this past visit.
Car checkups are quick and easy to get. They were willing to help set my Bluetooth in my car also. Very friendly.
Bought my Subaru here and every time I go back for oil changes, I’m even happier with my purchase. Great customer service!!
My husband and I usually take our cars to a place like PepBoys to do routine maintenance and oil changes, but this go around we decided last minute to just take my Subaru Outback to a Subaru dealership for the oil change. They were able to squeeze us in last minute, very kind throughout the entire visit, and got us back out super fast! They told us when we got there itd be an hour to an hour and a half until they were finished and we were back on the road in maybe 45 minutes. They also gave us a comprehensive overview of everything they check with an oil change, if there was anything that needed to be replaced, and when to expect to replace other things. Definitely taking my car back for any and all check ups!!
The staff at Bob Moore Subaru was very courteous & got me checked in for my scheduled appointment right away. They advised me they wouldn’t be able to start on my car window repair for an hour & noticed I was almost 2 hrs from home. They offered a rental car so we could go eat lunch, go shopping or run errands. I showed my license & insurance verification.. He gave me an approximate time that my car would be ready but said he would text me for sure. It was really easy. When we returned my car had been repaired & washed. I appreciate them being upfront & honest about the time frame so I could make plans. This made for a pleasant day. Thank you! Deb Gritz
Absolutely treated like family every time we go. Oil changes are pretty speedy as well!
I was scheduled to have my regular service in a couple of weeks. However, yesterday afternoon as I was about to take my dog to the vet, my car would not start. I had Subaru roadside assistance come this morning. It turned out that my battery was dead and the serviceman was able to get it started. He told me not to turn it off and to go get a new battery. I then called Bob Moore Subaru service and spoke with Brandon. He told me to bring it down and they would get it taken care of. They installed a new battery and did the service that was scheduled for a couple of weeks from now so that I would not need to come back for that. They accomplished everything in a timely manner. I am extremely pleased with Brandon and the service department.
Awesome EXPERIENCE. They even provided lunch and service was real quick!
Aaron was very helpful and did a great job and kept his word on everything he told me.
We’ve been a Bob Moore Subaru customer for 10+ years. The Service Department employees are trusted, communicate well and have excellent follow up. I highly recommend Bob Moore Subaru!
I had my first 6 months maintenance on my Crossteck yesterday. Bob Moore in Edmond was so great. The team that took care of my car was awesome. I had questions that were answered quickly. The waiting room was outstanding, clean and stocked with all kinds of goodies . Outstanding service.
Always treated with courtesy, respect, and receive a thorough analysis of any work needed, cost, and time upfront. Could not ask for anything better!
I had an appointment to drop my car off for regular maintenance. I was checked promptly and asked if I could wait rather than drop and come back. I was informed it would probably be an hour or more however I was on my way home in one hour with service done and a clean washed car. Made my day!
Service is easy to schedule and I don’t feel like they are trying to constantly upsell me on extra service that isn’t really necessary. I also really appreciate the loaner car service. Never had a bad experience in 4 years!
Super friendly staff, Mike is awesome. The service was excellent, quick and they washed my car. 😁
Bottom line, if you are looking for a vehicle and want to be done right, come here. They are honest, friendly, professional, not pushy. They wont just throw you in a vehicle, this dealership and great staff just want to make the customer happy. I have never felt so at home at a car dealership. We drove all the way from Lawton Oklahoma and we are totally glad we did. Thank you to everyone at Bob Moore Subaru, you will see us again.
Jared Morris greeted us at the door with a positive, helpful attitude! He answered all of our questions and made the entire car buying process more fun than I ever imagined it could be. I highly recommend this establishment. Ask for Jared when you get there, you won’t be disappointed!
Had a great experience at Bob Moore Subaru buying a new Subaru Outback! My salesman Jared Morris took the time to ask what I needed in my next car and found a vehicle that fit in my budget. No pressure and was out in no time at all! Will definitely be back!
We recently purchased 2 vehicles from Bob Moore and have had a great experience both in purchasing and any service/maintenance encounters throughout the past year. Go see Aaron Scott - he is a top notch salesman! We never felt pressured into anything we werent interested in. Aaron is genuine and kind.
Everyone was so nice, and friendly. The price was able to be negotiated, and I didn’t feel uncomfortable asking questions, or expressing concerns. Our salesman Justin Mueller was kind, friendly, and professional. Will highly recommend to other people. I would also like to note that the dealership was very clean, and I helped myself to some coffee no problem. They also have snacks!
Sales man was excellent found the car I wanted. But the finance guy was cool but did a number me though. You shouldnt be able to say Ill add this, without letting me know your billing me. Pretty sure he sold me something thats not on my car too oh well too late I signed on the line. Just posting so I dont regret. Hopefully a blessing in disguise 🙏
Brandon my service advisor did a very good job handling my no AC situation. He was very responsive and quick with great personality and very polite individual. I will definitely recommend any Subaru owners in the future to take their car and get it serviced at Bob Moore.
Kudos to Bob Moore Subaru and one of there associates Jared Morris. I always hate going to car dealerships because I feel rushed and crowded, also if you are not interested in buying that day it seems like most dealerships and salesmen lose interest in you. That was not the case when I visited this dealership. Even though I stated I probably wasn’t buying, Jared stuck around and showed me features while answering questions on any vehicle I was interested in. On top of that the atmosphere inside the dealership just felt good, like every one wanted to be there. I appreciate all the help and once I’m ready for my new outback I know where I’m going.
We really appreciate the service we received at Bob Moore Subaru. We came in from out of town really needing a vehicle, and they picked us up from the airport and ordered us lunch. We will definitely recommend them to others needing a car.
Isaiah and Adrian were perfect on all accounts. No hassles at all and Adrian was great at explaining all the different extended warranty packages and made financing a breeze. Isaiah was extremely helpful in helping me make my decision and I never felt any pressure at all. This was my first experience with a large dealership and was surprised at how easy everything was. And I really love my Subaru!
Were new to the area and in need of a vehicle that would be easier to enter, as our knees and back are wearing out. The truck we had was getting harder to climb in to. We met Nate at Bob Moore Subaru and after assessing our needs, showed us a new Subaru Forester.After road testing it, we were very impressed with the Foresters power, room and safety features. Nate was very professional and answered all our questions. He made the selection of our new vehicle very easy. He was not a high pressure salesman which was refreshing!After Nates valued assistance, he introduced us to Adrian in finance. Adrian made the purchasing process easy. He took time to explain all financing options.All in all, our experience with Bob Moore Subaru was excellent. We highly recommend the dealership to anyone needing a great vehicle, no pressure and a solid professional atmosphere.Neither my wife or I have any vested interest in this dealership.
I have been a customer the last five years my car from Bob Moore Subaru I have always enjoyed good customer service however the last time I was at Bob Moore I asked if my car could be vacuum after my car was serviced and I came home I noticed that my car had been washed but not vacuum I was
I love, love, love These people. They have always been so good to us. I will always do business with Bob Moore Subaru I have told people about you
Everything about the car buying experience at Bob Moore Subaru was phenomenal and absolutely first class. Our sales representative, Nate Baker, was incredibly helpful, knowledgeable, patient and professional. I simply cannot say enough good things about the dealership and the people who work there--highly recommend!
Jared was very helpful and kept in contact with me during the entire purchase process. Ronnie was very knowledgeable and patient in detailing addtl packages for maintenance.
Best Subaru dealer in 300 miles. Great service and super nice parts guys.
I couldn’t be happier with the service I’ve received at Bob Moore Subaru. Jared was accommodating, professional and even set up a quiet spot for me to work while I waited for my car to be serviced. For the highest level of customer service, visit Bob Moore Subaru!
I had to take my car in to have a special costing out on it at 8:30 am. I got right in and they gave me a loaner to drive. I was impressed by the fact that the loaner was so nice, extremely nice. I was on my way in no time. My car was finished on time and looked great. I also appreciated that everyone was polite and seemed happy. All in all a very good experience.
Great service transaction from start to finish.I am very pleased with the professionalism and have to give a shout out to Ryan Berger who easily navigated me through the process.Well done.
Nate Baker was fantastic and extremely helpful. However, Jarred, the one who we were initially dealing with to get the car, promised us 0% interest on the financing, and “price locked” the car with that 0% included, and this was the whole reason we decided to go ahead and get the car.The day we went to pick up the car and deal with the paper signing, we were told it was going to be 2.25% interest on the financing. We were lied to, and we did not appreciate that. After some persuading, the retail price was brought down to a certain amount that would end up being the price it would have been with 0% financing by the end of the interval of time we’re paying for the car now with the 2.25% interest.
This service on 8/18/21 took 4 hours to do an oil change, rotate tires & their curtsy system check & wash. I was originally told it would take about an hour and a half, but they were running a little behind. After 4 hours I went to the service desk to see how much longer it would be. I got the distinct impression that my car had been ready for awhile, but no one had notified me. Previous oil changes have not taken anywhere near this long. I doubt tire rotation would add 2 to 3 extra hours.
Service advisor Brandon is always knowledgable and helpful. I never feel pressured and always are given the best options. He is a great asset to the Bob Moore team!
My family have been taking our cars to Bob Moore Subaru for several years now because the service just cant be beat. The staff is friendly, and Mr. Aaron Scott is always available either by phone or in person to help us with whatever vehicle needs we have. He goes above and beyond every time. You could not ask for more with Mr. Scott.
I seriously wish I could leave a better review. LOVE the car I purchased, however the experience was sadly lacking. I drove almost 2 hours and spent 7 hours at this dealership and even walked in pre-approved with a credit Union they do business with. Overall experience was not great. One flaw with the car was immediately pointed out by the sales person, which I sincerely appreciated. There is a plastic interior piece missing. He said they had it on order and could ship it to me once it came in. This was also noted on the “we owe” I signed. Got home and went through my paperwork and realized I did not get a copy of the we owe. I have emailed and called the salesperson multiple times over the past week regarding this and he has not reached back out. Guess it’s on me at this point.
I called the dealership one hour before they opened, I spoke with Aaron Scott and he was so helpful and let me come in before they opened! So happy with my new Subaru!
We met Justin Mueller in sales on 24 July when we test drive a Crosstrek for our daughter.We came back the following Saturday and bought her car as well as a new one for my wife!Justin was beyond professional and personable! He was detailed and thorough. He explained every button and trick to our new Subarus and that really set my girls minds at ease.Every single employee at Bob Moore Subaru was so friendly and nice. They even ordered in pizza because financing was backed up so all customers waiting were starved and the snacks were running out quickly!All in all, this experience has been a huge breath of fresh air and actually dispelled all of the old car salesman grumblings weve had for years!Justin deserves a huge high five for his patience through our back n forth.CheersSteve Max
These guys are great :) I buy all my Subarus from them only.
Great dealership. Helpful and professional. Thank you Jared Morris for answering all my questions. You made the experience interesting and fun.
This was the worst visit I have ever had at the Subaru Service department. No one seem to know what they were doing. I had already made an appointment for my oil and filter to be changed, for 9:30am, it took 2+ hours before I got away from their. And before I left, I needed them to fix the screen back the way it was with my clock, radio station, and weather temperature showing, but I had to wait for someone who knew how to do it because the one guy didnt know how to do it. It was a awful visit this time. My suggestion would be to go back to the way you use to do it!
Had a great experience buying a car from this location! Isaiah was very helpful by emailing me cars options that fit was I was looking for and even though I wasn’t able to come in until 5:45 (they close at 6), he stuck around to help me. I found the service very friendly and quick. From the time I walked in, test drove the new car, inspected my trade-in to the time I drove off the lot in my new car was about an hour and a half! Very please with the deal and new car as well.
A great place! Great people! Aaron Scott always helps me when I need help with my car.
Service at Bob Moore Subaru is always quick, easy and a pleasure due in no small part to Brandon Allison and my latest visit was no different! Mr. Allison always keeps you abreast of your vehicle status and provides for quick settlement and back on the road‼️
Everyone at the dealership is always friendly and welcoming. They take great care of me anytime I reach out to them.
Jared Morris steered us to a vehicle that was right for our family. Very knowledgeable about the product and helpful! Great car buying experience.
Was told on the phone I would get a loaner while they fixed a recall on my vehicle and when I got there they said because I was getting a loaner it would be 4 days before they would do it but if I wanted to wait the 4 hours for it to be fixed and not get a loaner it would be done first. Also if I left the lobby and had someone pick me up it would also not be a priority and take a whole day. Horrible customer service and should have been explained when I made the appointment.
As always the service department is great!! Ask for Eric he will take care of you!
Great staff, very friendly, very knowledgeable. Even Management had a caring, hands on approach. Looking forward to doing business with them, despite having to drive from the other side of town.
Bob Moore Subaru did a great job taking care of the service issue on my sons car. I appreciated their professionalism, speed, and great customer service.
I did not buy my Subaru here but have had most of my services done here. They are super friendly and knowledgeable. My Subie is still in tip top shape thanks to them.
Their estimate was actually less than the actual charge. My service advisor, Eric, was professional and gave me his honest opinion about the future maintenance of my Subaru.
Came in for a Subaru Saturday and had amazing assistance from a gentleman named Jared. He was very kind and helpfully. 🚙
I am giving 4 stars because their service department is amazing and really deserve 5 BUT the dealership itself…well…They rotate the best workers and managers to different locations…UnfortunatelyI will probably never get to buy there again and will need to follow their best guys and gals to the other dealerships they went to :(
Had a fantastic and smooth buying and financing experience at Bob Moore Subaru! Jared was responsive and easy to work with in sales and Adrian was knowledgeable and made the financing part quick and easy! Would absolutely recommend them and will buy again from them in the future.
It’s always a great experience when I come here! If I ever need a rental they always warm up the car beforehand if it’s cold outside. Omar Barrios helped me find my perfect match and he has been great since then! I’ve really enjoyed this dealership and immediately saw a big difference my first time talking to someone. Service Department is always super nice and will explain things in great detail. They also give the best discounts on tires compared to local shops - which I tried to prove wrong once and ended up going back to get my tires from them LOL
Every step of my visit was very friendly & professional. They are a five star business. Looking forward to continue the Crosstrek relationship with Bob Moore Subaru, Edmond, OKLA. Tuesday, 08-24-‘2021 ❤️👋🦋
I was treated respectfully. All questions were answered. My salesperson, Aaron Scott was awesome.
Treated me very professionally and got the car I wanted in and out of there in less then 2 hours overall best car buying experience I’ve had!
The profesionalismo of Eric, from the momento he took notice of the needs of our outback . Explaining it .
Thank you, Bob Moore. A bit more expensive but I’ve never had a problem with any work they’ve done.
Justin Mueller took very good care of us. The car we wanted was not available but he worked out a deal for us to get one equally as good. An excellent experience.
Very friendly and helpful. Not pushy. They made sure that we understood how everything in the vehicle works. Good people. We will be back.
I had a great experience with this dealership. Aaron Scott was easy to work with and Adrian in Finance dept was very professional.
Had a wonderful experience working with Nate while making our purchase! Very personable and a lot of knowledge about the Outback. Glad we chose to purchase from Bob Moore Subaru!! Everyone we spoke to and interacted with from start to finish was respectful and friendly.
Excellent customer service and service to car. Very kind staff.
I have always had great service. Brandon Allison is a wonderful service agent. I have bought 2 cars from Bob Moore and will buy another.
Clean place, nice amenities while you are waiting. Sales staff are professional. Overall nice experience.
Nice clean facility, it would have been nice if the employees were masked.
Jared was great to work with! This is our 4th car that we have purchased from Bob Moore.
Great team without any added pressure.
****** UPDATE******* My wife and I decided to buy a new Ascent and did not hesitate to go here. Sales was just as great as service. Best car buying experience to date!Excellent customer service. I had my Subaru serviced here for the first time and it was a great experience. Ryan was my service advisor, he was very professional and knowledgeable of what was going on. Estimate on time needed to work on my car was accurate. I will be returning for all my service needs!
Amazing service at this Subaru dealership. Highly recommend purchasing a vehicle from them, as they made our experience painless and enjoyable.
This is the first time I have ever had a positive experience at a dealership, the salesman was enjoyable, knowledgeable, and just a nice guy, at no time was anyone pushy, or condescending like I have had happen at other dealerships.I will definitely buy a car here again.
Buying the was easy. They actually did what they said they would do which was refreshing. Staff extremely friendly. If I could suggest one thing. Explain the features of the car at actual delivery. I was told I will be called in a week or 2 and be asked to come back and have all the features explained. They will give me some discount coupons then. However I am in a car that I spent an hour trying to set clock even followed the manual but it won’t change. So obviously something is locked on it also can not find fog lights. So today I am driving my old car because I don’t want to feel frustrated
Everyone is friendly and helpfulWork done in very timely manner
The team is great! Always very courteous and helpful. The process is super easy and hassle free for any maintenance and I always feel well taken care of. Can’t say enough good things about the team!
Talked to really nice young manHe said hed be on vacation next week and gave Jane a card of a friend. How often will a salesman share a contact that easily. The whole organization is that way.
The service department is great. Friendly & efficient. I dont mind having to deal with everything nearly as much.
What a fantastic experience!! From the first time we stepped onto the Subaru lot and immediately greeted by Nate Baker to the ordering of our daughters Crosstrek and signing of the paperwork we were treated amazing. Nate was extremely attentive to our questions and very easy to converse with. He made this purchase experience very easy along with Adrian during the signing of our paperwork. We were so grateful to all the staff that stayed later than they should have the night before Thanksgiving. We wouldn’t hesitate to refer or visit your dealership again. Blessings to all of you this holiday season.
Great service! Everything was explained very clear so I knew exactly what I was getting into. Also, no pressure on trying to upsell me on anything
Wish I could give no stars. They never sent the tags and it was a huge ordeal that didnt need to happen. Wont ever recommend or come here. The car has also been nothing but issues, save yourself the hassle.
Great customer service as usual. While I wasnt necessarily wanting to get rid of my Crosstrek they had an Outback we couldnt walk away from due to the deal they offered. Weve now bought 3 Subarus from this dealership.
Came in for an oil change. Was the first change for my ‘21 Outback, which I did not buy from Bob Moore Subaru. However, I was treated no differently than if I had. Prompt attention from the service advisor, given an honest expected wait-time, and directed to a clean, comfortable customer lounge that was stocked with free snacks and drinks, and was on the way out within the expected time frame. They didn’t try to oversell me on anything and even applied a coupon to my service that I didn’t know existed. Nothing but good things to say about this place.
The service department, of Bob Moore Subaru, deserves 5 gold stars. I have visited multiple Subaru service departments across the country and Bob Moore Subaru outshines all others. The service adviser, Ryan, goes above and beyond to work with the service technicians and ensure the customer is happy. Thank you for all you do and for keeping Subaru #1 on my list.
Bob Moore Subaru is always friendly when I come in. Their waiting room is very nice and offer free snacks and drinks. I must say one of my favorite things here aside from the customer service is their coffee maker.
We received an incredible offer via email from Gretchen at Bob Moore Subaru to trade in our 2019 Forester Touring on a new one. Knowing there was no way they could meet that offer, we went in an met with sales member Justin Mueller anyway. He and sales manager Joe Dabrowski were passionately determined to make that impossible deal happen and in no time we were out the door with a new 2021 Forester Touring having received that impossible offer even with more benefits added. Thanks go to their business manager armed with impressive credentials, Adrian Cutler, who is very smart, fast and courteous. He is a master of the financial dirty work process who applied the extended warranty from our trade-in to the new one and completed all of the dirty work in 10 minutes. I never would have dreamed our trade-in was worth so much. Subaru will be part of our family for years to come! Also worth mentioning, they offered the trade in value in cash even if we chose not to trade it in. Who does that! These folks at Bob Moore Subaru are the real deal!
Love working with Jared on my new outback. Was like working with a friend!!