We purchased over $2300 dollars of inventory. They loaded up our windows on top of each other in vehicle stating that it would be fine to transfer them this way. Four were wrapped in cellophane and we even used blankets. No delivery option was given. When they arrived to our destination, $600 dollars worth of windows were broken of the ones that were on the bottom of the stack and no cellophane wrap. They do not care, even though they stated that would be fine to transport them that way and they are not willing to work with the customer and we are out the money. Save yourself the headache and go to Lowes or Home Depot. They will give better customer service sadly. We expected them to be the experts and tell us that that method of transporting the windows is risky and we would have just made two trips.
Their phone system needs an overhaul. Spent a good 30 minutes being transferred from person to person when i called about a tool. Then one of the employees sent me to his own voice-mail when i asked to speak to a manager.
Just wanted to say how happy I am with Roberto’s service! He went above and beyond in trying to help me find what I needed! If you’re ever in Forest lumber on May, ask for Roberto, by far the best experience I’ve had there and Ive been there many times! He is the best employee they have in my opinion!
Poor service. Called early afternoon to confirm there was plenty in stock. Then hooked up the trailer and drove from Guthrie. Paid at the counter and drove into the lumber yard to load up. A yard supervisor said they were out. Went back to check-out to get the charge reversed and drove home with an empty trailer. Not ever going back to Forest lumber.
These guys are great. I normally pick up my materials here.
Very courteous, helpful, have almost everything.
Lot better than the box stores. Good service and straight lumber from what I looked at.
Great variety and better customer service. Mr. Robert Medraino knew exactly what I needed and made me feel welcomed not like other places...
Poor excuse of a place to deliver mud pit train cars in the way no room very unhelpful
Nice helpful employees. Red cedar fence is beautiful. Good place. Great parking.
Huge selection and decent prices!!
If you own an old home that has those big, thick, old growth architectural pieces, cedar siding, and unique wood trim pieces that they dont sell in the hardware stores, this is where you need to shop. Its for the more discerning homeowner that wants to restore the old instead of giving their home that Home Depot common-as-muck look that so many homes have taken on in the Big Box store times were living in. They have a good team that will help you if you have questions, too.
First time theyre cool lumber yards like the prices
Great door purchased there!!! Love it!! Awesome employees especially Mr Harry Pierce!!!
Quick and professional. Set up for commercial customers.
Everting you need, they have it
Found siding that our HOA has been searching for.
Very poor customer service on the phone.
They seemed bothered that you would even ask them prices and I had a big job in my backyard. I even went in and spoke with two separate employees. I called back a few days later to see if it would be different and the guy, who answered, started with one price, but then told me he was switching me over to a sales floor guy and it rang forever!!! I hung up and called right back and it rang forever again. I called back in another minute to find another employee just as unfriendly nor helpful. There are other businesseswho treat customers better...go elsewhere.
Great place for contractors for all materials.
Good place in a pinch
Great lumber yard and more. Very helpful staff and thorough inventory.
Been coming here since I was a kid and always has lumber that is out of stock everywhere else.
This place is S L O W..time is money
Hard working peeps.
I got what I needed and the service was ok
Friendly, helpful and a great deal
Clean store great customer service
Purchased wood
Great customer service
Always have the wood I need
Need some women to work here!!
Great lumber yard
Great for the professional.
Good service
Had what i needed
Always helpful
Found what I was looking for!
Very slow
Very comfortable for shopping