We had a wonderful experience with our purchase. The staff was educated on different materials and sleep styles. The inventory was available that day and follow up questions were answered promptly and with patience. I would definitely purchase from the Olathe location again.

Very thorough. Great listener and superb service. Did an excellent job of finding the mattress and foundation we wanted in two different locations and getting to my daughter four hours away. Price was very good as well. Highly recommend!

Fast service. Very pleasant. They had what I needed at a reasonable price. However as they had to order it, will take over a week before I receive my mattress.

Simply put, buying a mattress at Mattress Firm was simple, quick and painless. I bought a new king sized Beauty Rest mattress at an incredibly good price. It also helps that the sales rep, Scott, was an incredibly nice guy, he was super helpful and wasn’t pushy at all.All in all, I will probably buy my next mattress here again.

Rusty is the man! My wife and I went into Mattress Firm at the location by the Legends and our salesman Rusty was great to work with. He helped explain all of the features/benefits of the different mattresses and helped us make a great decision. Thank you and we’re looking forward to getting our mattress!

Nick & Robbie were both very nice, helpful, and proffesional. They located all the items we wanted and arranged for quick delivery. Bought our last 3 mattresses from Mattress Firm, and expect to be back in 10-15yrs to look for our next.

Great experience. They listened to the the pains i wake up with. They asked alot of questions and then started to show us bed. Scott was super nice. Not pushing to sell you the most expensive bed but the right bed for our needs and budget.

Scott helped us find the perfect mattress size and price! We have been searching for some time. So happy we found our dream mattress and base!

Rob was amazing to work with! He was very friendly, knowledgeable, and patient. There are so many options to choose from when buying a mattress, Rob really made it simple for us! Highly recommend Rob & Mattress Firm!

The purchase of my mattress was fine. Part of the purchase included a $300 rebate. The sales person and I had talked previously about me buying a mattress cover. At the end he conveniently forgot that I had $300 rebate still pending and I feel like he try to purposely not give me my products.

Everything was quick and simple for me. Asked a few questions and had them all answered swiftly. Everything turned out perfect for me.

We went in looking for a specific bed and price. Richard was able to find us the perfect match and get us in and out very quickly! We were able to pick up the mattress same day. Very happy with my experience. Would recommend to my friends and family

The mattress firm in Olathe on 119th st was very accomodating and helpful. Had great knowledge of products. Did not pressure sell but gave us the facts and let us choose.

Robert was a ton of help and very knowledgeable on getting me exactly what I needed in a quick fashion - very efficient and friendly. However, my issue is with the delivery. The 9 hour window is completely ridiculous. I was notified at 3pm the night before delivery that the 2 hour window was between 11 and 1. Having a FT job - I am not able to just up and leave work whenever. When I called the next morning to reschedule I was notified that they needed a 24 hour notice - which was not even possible. They were not able to notify the delivery team fast enough - so I received a delivery call that they were 10 min away. I asked the delivery gal if they were able to leave it at my door and I could give verbal confirmation and was denied due to them needing a signature. I then asked if I could be added at the end of the route and was again denied. I was also not able to get it from the warehouse as that closes at 6. When I spoke with a different sales rep at the store I asked to have it delivered to the store and they said they could do that at the end of their route the following day but were not able to add it to the end of the route and deliver to my house. The rep also let me know they would be able to help me get it all strapped down. However, there were no straps in sight and the rep was looking - we ended up just leaving. They did not require a signature for store pickup. Very unaccommodating for those with FT jobs. Had I known all this I would have purchased elsewhere.

Nice just didnt have what I wanted.

Ive used The Mattress Firm many times. The last experience was really nice. The staff is knowledgeable and also helpful. I have no bad things to say about our local Mattress Firm. A ++

Great experience. No pushy sales staff. Quick & efficient purchase

Quick to find what we were looking for and delivery was next day! Guys that delivered product were curtious and even willing to bring inside rather than dropping at front door.

I’ve bought two purple mattresses and frames here and the experience was great both times. Rob is a friendly, helpful, and knowledgeable salesman. I always felt like I got just what I needed and for a good price.

Sales associate is awesome! super friendly & knows exactly what to choose without me going into full detail. though it does take a little time for the item to arrive, its totally worth it! my name was misspelled so i didnt get any emails (if any were sent) but thats also on my behalf for not spelling it out. I will most definitely be shopping here again & will be recommending to everyone i know who needs mattresses!!

When we arrived at the store the gentleman who helped us asked questions to determine our needs. With that information he helped us select a bed in the price range we were looking for. Everything was timely and professional. We ha e purchased several beds here and we will be back!!

I cant say yet about the mattress quality and durability. What I can give them a 5 star was on customer service. Very friendly and knowledgeable. I like that he knew when to leave us so that we could discuss about what our decision was. Thanks

I went into the store to possibly take advantage of the great sale but there werent enough employees working to take care of customers. A gentleman talked to me when I first walked in and then said to look around. He then went and helped a couple that came in after me. After about 20+ minutes, I left the store. I was never asked if I had any questions or if I found what I wanted. or

My husband and I were thrilled to find that mattress firm was carrying the Purple mattress so we stopped by 12/31/20 to check it out. We were impressed by the variety of mattresses. They would provide a paper towel for your head so you weren’t laying on pillows directly. They had foot guards on every mattress so your shoes didn’t get the mattress dirty and you didn’t have to take to take your shoes off. Everyone wore masks. Rick helped us and explained features and what options were available. They were great at applying the same discounts the purple.com site was having but this was better since you could check out firmness yourself Of the three styles they had in stock. Mattress Firm also has a 120 night sleep trial that allows you to return the mattress and exchange for another mattress if it doesn’t work out. We were also glad that we used the delivery service to deliver the base and mattress and have it set up and take away our current mattress. Rick was responsive, knowledgeable and a joy to work with. Great job

Rusty was super helpful and knowledgeable! We appreciated all of his help. :)

Robert was knowledgeable and a great asset to our decision making process.

Great friendly service. Got good deal on the mattressesStill doing memorial day sale!

So pleased with the knowledge and professionalism of our salesperson. The store was busy but he took time to answer our questions and we did not feel rushed. Can’t wait to get my new bed!!!

We have used this store before and were satisfied with our purchase. Its on a bed in one of our spare bedrooms. The one I purchased today is for the master bedroom and it was the first one I laid on. Tried several other ones and they just didnt feel as comfortable. Im looking forward to having this new mattress on our bed. The one Im replacing is 17 years old.

I was in and out of there quick/. No pressure to buy more than I wanted. Free driveway delivery every day can’t be beat!

Staff was very helpful and knowlegable about the product answered all my questions. He took his time so I didnt feel pressured in anyway.

I was quickly attended to by Robert he is very knowledgeable and I formative to all my options! Not pressured at all.

Scott helped us find the perfect bed! He was friendly, honest, and respected our budget. Charlie helped us to find the perfect follow 3 weeks earlier. I recommend anyone stop by for a great buying experience!

It was really fast and easy to get what e were looking for. The people were very helpful!

Rob was very helpful and got me the bed I needed at a good price.😃

Great Experience will shop with Scott anytime I have any bedding needs.

Salesman was knowledgeable. Good selection on the floor. We were able to pick up the mattress we chose at the warehouse, same day. I am unhappy with the mattress protector they sold me. I asked if it was the same cooling fabric as the pillows and he told me, yes. It was really pricey but being cool is a game changer for my sleep. When we got home and got it out of the box, it was NOT the same material and not even advertised as a cooling fabric. If I’d known, I would have definitely not purchased it. We are two hours from the store so can’t easily return or exchange it. Lesson learned - check the box!!

Would have given four stars, but had to go to a different location to pick up or wait 3 days to be delivered to this location.

Service was quick and easy. The warehouse was about five miles from the store, but easy to get to and smooth.

Very helpful, excellent customer service, friendly!

Went in with questions about the purple pillow and the salesperson showed me many options and helped me find the best one for me!

Great experience! Quick and knowledgeable sales team!

Our experience here was very positive. John S assisted us and helped us find the right style mattress for our budget. Delivery team was also great and very professional - wore booties for our carpet and made sure to take care around light fixtures and pictures.

Very nice and friendly willing to show us all the mattresses that might fit us the best and fit into our budget. Thank you Scott for your help.

We had a very good experience! The sales associate was very nice and helpful. Im looking forward to sleeping in my new mattress. 🙂♥️

My wife and I needed a new bed and chose Mattress Firm in Olathe mostly because it is very close to where we live. I’m happy we did. Scott was very insightful and patient helping us find the right bed that we both liked. He informed us of some sales and rebates that were available as well as financing options. Overall great customer service and no pushy sales tactics. We will buy a bed there again when we need one.

Amazing experience, could not be happier!

You get great customer service here and they are true to their warranty! I appreciate all the extra help I needed in picking out the perfect bed!

Enjoyed our experience at mattress firm. our sales guy was very helpful. he walked us through our options, gave us time to consider the options and prices. beds are a big purchase any more. we walked away confident we had made the right choice for us.

Informative and friendly staff. Very experienced and thoughtful gentleman.

Helpful service, patient and thorough staff. Great experience.

I was having an issue with delivery options online so I called the store the next day and they took care of everything for me, provided the exact product I needed with the same online discounts and instant gifts. Very helpful and didn’t try to sell me on anything I didn’t want/need!

After paying for mattress the manager sent us to warehouse 15 miles away to pick up mattress. At the warehouse, the workers said we could not pick up the mattress. They were rude and seemed rough and scary. Returned to mattress store for refund. The manager was unapologetic. Still have not received refund.

OMG probably the best customer service I have ever experienced. Rob was very helpful. His suggestions were on point. I will return to see him again when we are in the market for another mattress.

I helped someone buy a bed. The manager was our salesman. This places is a no pressure business. I liked it a lot.

Rusty did a great job and will continue to shop at that location. Five stars. And will recommend to others.

Pretty pog, the workers were very chill and helped. Bought at matress it squishy

Quality products combined with customer service is important. Mattress Firm excelled with both. In May, we had to have a mattress delivered by a certain date. Even though the order was frustratingly incorrect, Scott at Mattress Firm in Olathe worked to ensure we received a mattress. He was patient throughout the phone calls to work toward rectifying the situation. After the mattress order was corrected and at our house, a week or so later it went on sale for a lower price. Mattress Firm backs there price guarantee. When the price adjustment took over three weeks to be reflected on my credit statement, Scott again patiently followed up and ensured we received the discount.If you havent done so, check out Mattress Firm in Olathe.

Rusty was absolutely wonderful in helping me find my son a mattress, mattress pad, delivery and take away. It went smooth as silk and the mattress should arrive this afternoon as scheduled.

Scott was very helpful and professional. Recommend anyone looking for a quality mattress to give him and his team a visit!

Charlie was very helpful and knowledgeable and patient, in helping me select the best mattress set to help me get a good nights sleep. Totally recommend this place for the best mattresses and service. Ask for Charlie, he is the best

I had not bought a mattress in 10 years. The only thing I knew I did not want was a pillow top. Robert helped me find what I think is the perfect mattress for me. He did not push me into upgrading or spending more money. He was friendly and patient. His service was excellent. I highly recommend going to Mattress Firm at Olathe Station.

Rob is great! Super fast and helpful.

We had a great experience with this friendly and warm group of salespeople. They left us to casually try all the mattresses without rushing a sale or pushing their product down our throats. Super knowledgeable salespeople who answered all our questions and explained all our options. Bought a wonderful mattress during a big memorial day sale over a year ago. Have been truly delighted with their mattress ever since. A great company and great experience.

Chris McPhee made purchasing a mattress such an easy process! We found exactly what we were looking for within our price range with his help and expertise. In addition to a great price, he helped coordinate delivery of the mattress. Thank you Chris!

They are bait and switch liars! They sold me a stained, dirty used mattress that I didn’t even want and then tried to sell me the one I told them I wanted in the first place! They even did a bogus charge on a mattress they said they didn’t have and then they magically found it after I got the stained one! And heaven forbid that you try to talk to a person about problems!!

Great service, very friendly and attentive associates, they go out of there way to meet your needs.

Rob was super helpful and extremely knowledgeable on all things mattresses. I very much enjoyed the history behind the mattresses I was laying on - it was actually a lot of fun. In the end I came out with a mattress I never in a million years thought I’d like but it was perfect! Scott helped us pick out our accessories and explained why having the correct pillows were important. Great experience!

Big shout out to Scott for helping me select the perfect matress. I nearly fell asleep in the store, these are some comfy beds!

Salesperson was very helpful and willing to show me mattresses in my price range.

We were in the store for 15 mins because we knew what we wanted when we entered. The guy at the warehouse was the best and helped us tie down everything.

Had a warranty claim. Fast approval. Easy claim submission. New replacement mattress in a week!

Great service, Scott took great care of us!

Michael was great. He was knowledgeable and very easy to work with. We were not the only ones in the store but he help both couples with ease and explained everything and answered all of our questions. It took us no time to find our right mattress and were back our the door. Super excited that in less an 7 days out bed will arrive and our brand new pillows. Definaly recommend getting the mattress protector. Why not protect your investment? Will defiantly be back for our kids mattresses and when were ready to upgrade.

Scott was awesome! He helped us every step of the way! Great guy. he figured out what we needed and within our budget! Great experience!

Robert, was amazing. My wife and I were looking at a bed, and he made us want to shop there. We could have went to NFM where we have a card on file. Robert, was so awesome that we chose to finance through his store and only buy from him. His expertise showed, and his helpful demeanor with no pressure won him a $7k sale. Great job Robert!

Rob and Charley were both great to work with. I told them what we were looking for and they were happy to show us everything in our price range. This was a no-pressure sale which I appreciated very much. We looked around at a couple other places and we were happy to come back here.

Had a great experience in store. Stephenie was great! When ordering everything, was supposed to be 2 of the Sub Zero pillows in King Size. She accidentally ordered one. It wasnt a big deal. Now at the end of October and quite of few times still havent received our pillow. They did give us a queen size for the inconvenience. Said they would order another King size for us and call us when it came in. Thats been over two weeks. We are happy with everything else, love our mattress and the sales person was so helpful. We just want our pillow we spent over $200 on.

Scott Lunceford was awesome! He spoke to us while filling in at the store in Overland Park on Saturday and then we went to the Olathe store the next day with my husband since that was where he was the next day. He was very informative and accommodating. We were here visiting from Illinois and liked him so much that we bought from him instead of waiting to do our purchase at home because we wanted to make sure he got the commission for the sale. He never made us feel rushed or pressured. We did make a purchase for our daughter and are discussing what product we will be purchasing for ourselves.

Experience was amazing! Scott was very knowledgeable and helped us from start to finish. We even had to change the size of our purchase after the fact — and he helped make everything seamless! Ps - go purple!

Excellent customer service & they had exact what I needed in stock at a great price. I will go back k soon to upgrade our mattresses!

Stefanie Rosedaughtr was wonderful. She gave us so much of her time and let us try several mattresses. She also spent a lot of time getting us the best deal she could. She was really amazing and we would come back if I can work with her again

They gave me the wrong the wrong mattress cover.

Robs knowledge of the products was detailed and totally comprehensive. He never pushed us toward any specific mattress but instead made himself available for our questions. We essentially had an expert helping us narrow down our selections without bias or alterior motives. It was also a pleasure to just chat with him.In short, we recommend this store for its wide selection of products and quality service.

Rusty was very knowledgeable and made financing easy.

I was so impressed today. I was in the market for 3 mattresses and was fortunate to have met with Carter. His knowledge, experience, professionalism and friendliness was perfect. He provided the right amount of information for me to make the right decision. Absolutely no pressure at all. When you visit this store you would be well served to ask for Carter. 100% satisfied!!!

Quick easy process getting my daughter a new mattress.

John S was extremely helpful, friendly and made the entire experience enjoyable.

Great experience! Carter was very helpful as was Jason, the assistant store manager. They were polite, informative, and not pushy. Carter was able to get us a GREAT deal on a quality mattress. We have witnessed enough terrible online mattress purchases to not want to risk it! We were happy to give Mattress Firm our business and will be recommending this location to friends.

Jason O. was extremely helful! Everytime i have been tp this location it was an awesome experience, and a very welcoming environment.

After a Casper mattress failure, my wife and I went to Mattress Firm and dealt with Rob who was great. Informative and not pushy. We ended up trying several mattresses and left with a winner! Easy and enjoyable.

Stefanie was great. Promptly got us situated and respected our budget. We laid on a bunch if mattresses and there really is a ton of different types in any budge. Very knowledgeable and left with a mattress in our budget.P.S. Angie was terrible. :P

Scott Lunceford was awesome to help us find the right mattress! He wasnt pushy. He was very knowledgeable, helpful and made us feel comfortable and taking our time and finding the right thing for us! The Labor Day sales are great if youre in the market for a bed right now!

They were simply wonderful! Found exactly what I was looking for and at a good price! Thank you!

Best guys ever, fast and affordable, excellent customer service. Thanks John 🤗👍🏽👍🏽👍🏽

I had a wonderful experience at Mattress Firm!! Jason helped us find THE perfect bed for us. He made sure we tried like 12 different mattresses to fit us and the price was fabulous!! Thank you Jason for making our first mattresses shopping experience easy going and nonstressful!! I have already told my friends about it and recommended that they shop Mattress Firm first!!

Wow. The most engaging, non pressuring, comfortable experience in purchasing a potential life time investment, in a Mattress, absolutely beautiful. Thank you Scott. Despite the numerous styles of mattresses being advertised online, on TV, and all over the Metro; Scott made our dreams come true. Pun intended :) Not only are we going to be gaining a better nights rest, but a family like, friend and Personal Mattress therapist. Heres to another 20 more years Scott. Thank you so much Sir. Sincerely, The Rodriguez Family

No problems with bed or delivery. Very happy

You will get great customer service going into the store not so much with calling the customer service rep.

Stefanie was very helpful. She showed us all the options she had in stock and understood our budget. Its great to have a sales person who listens to what your looking for.