Not too happy with the service at the end. The person at the counter all they care about taking your money and not explaining anything on how they found the car before the service and at the end on what they did. All the person said this is how much it is $$.00. Not sure if I will return to this place again. If I wanted this kind of service I should it just gone to Jiffy Lube 😆. I might just take my business over to the Toyota dealership who does a much better job when it comes to explaining to you what it has being done and how they found the car before the service.

So I had called two different times and pretty much had gotten same quote over phone about transmission fluid change in my 2006 Touareg. So I scheduled my car for the transmission fluid change. I get the car there early for my appointment, me and one other guy in the building and I’m in the check in area waiting to be helped, I waited almost half hour. Then finally after waiting the mechanic gets the car in and then asks me what I’m there for? Of course I’m here for my fluid change, he then asks me to hold on a few minutes, twenty minutes later comes back to waiting area and tells me that they do have the fluids to do the change but the price that was quoted was wrong. They jacked up the price three times the amount I was quoted twice on and was blaming it all on there new hire. Then when asked to talk to manager they would not see me. So I scrapped that idea and will do it myself. Then I wanted to buy parts for same car and they were just plain rude. I would suggest doing your leg work on your own car on where to take it, this company isn’t honest…

At first was great but...Waited over 7 hrs...then they said...oops cant fix it...take it to Audi

Had the DSG fluid and filter changed out. Also the voice activation started speaking Russian the week before and nothing I tried would reset to English. They corrected the software issue and the car is operating great. Faster service time than was stated too.

My husband and I were looking for a used 4runner to purchase! They had one in stock that we really wanted! Brian Martin sent us informational videos prior to us being able to view the car! Richard Smith was able to help us reserve the car until we were able to pick it up after the snow storm over this past weekend. Great service, excellent communication, positive attitude and all around could tell they genuinely wanted to help us and make sure we were happy with the purchase. When we test drove the car there were a couple things that needed to be looked into and Richard was able to get it looked at by the shop right away and take care of it on the spot. Highly recommend this place!

Jesse was awesome! I would recommend him and the dealership to anyone. He will definitely be my first call when its time to buy another vehicle

Bought a 2016 Ford Fusion from them. On test drive the check engine light came on. I told Kenny, the dude helping me. He took the car to the service center, they later brought it back and told me it was fine. I signed the lease papers. Less than 24 hours later the light was back on. Brought it in and I needed a part replaced. Wait 3 weeks. Got a phone call today saying that the repairs arent covered under the warranty they sold me with the car. I was told theyd get back to me by end of day and, surprise surprise I got no phone call. Buyer beware! They sell lemons.

Buying our car here was great. Probably the best car buying experience my husband and I had. Quick easy and just awesome. However the service department has been so so. Although the guys are nice the communication between customer and employee can improve.We would definitely buy a car from here again.

Going to dealerships for work will always be painfully expensive, not to mention it being even worse when you drive foreign engineering. Scheduling always seems to be difficult with my schedule as I work nights and sleep all morning and day, but all they ever seem to have open are early mornings. Brought my car in a day before Christmas Eve because it was having issues. Got a call saying it was my spark plugs and I said ok just change it. Was at work so I didnt think anything of it until the next day when I picked or up. Over $600 later and they refused to tell me if they only swapped one spark plug or all of them. They just kept saying they change it. Wont be coming back if I can avoid it.

Weve have bought 3 vehicles from Volkswagen of Olympia and we service with them as well. They are a different kind of a dealer for sure never have we felt any kind of pressure or felt bad after our purchases. When you are in need of a new vehicle or service for your existing one give them a call, thank me latter.

We bought a new vehicle in November and had a great experience! We did as much as we could online due to Covid and they had the vehicle ready to go when we arrived for paperwork. Roy walked us through the features of the new car and was very helpful even after we left the lot with questions about different features. Once we realized our license plates had not arrived, I contacted the dealership and they quickly found the tracking showing them at my local post office. When it appeared they had been lost, Tara from the dealership called the post office. Within a few hours the plates were delivered to my house by the post office! So far we have loved our new vehicle and we were very impressed by the service we received!

I always take my cars here. They are reasonably priced and do a great job! Highly recommend!

Always great service here. They get you in and get the work done quickly. Super nice folks. Lots of covid precautions in place.

Great place. Stayed in cabin. Very neat and clean. It was a very relaxing day!

My go-to place for servicing my VW rabbit. They are easy to work with and they have decent prices for being a dealership. I would rate them above your run of the mill oil change shop both in price and quality of service.

I both purchased and service my Volkswagen Tiguan at VW of Olympia. Ive had a great experience with everyone at the dealership. When we were shopping for our vehicle, the sales staff was helpful and we never felt rushed to buy. The service department has been quick and efficient at getting our vehicle in and out of the shop in a timely manner for our routine maintenance. I really like this dealership and plan to buy my future Volkswagen vehicles there.

Top notch service ! Have bought a few cars here and wont go anywhere else . fair and honest

My fuel door was jammed shut! Luckily my vehicle is under warranty and to fix it will not be out of my pocket.

Loved the experience! They did a great job on my oil change and gave me a coupon for a free car wash!

Didnt need much done but was a very pleasant experience.

2nd car Ive bought from here. Always good always reliable and always no bs.

Dad and I took my 85 Vanagon down there for repair. Everything was clean, everyone was nice, it was quiet and calm... in and out, less than 10 minutes

Wonderful service and the sales team is very professional! We recommend them to everyone whos considering a Volkswagen product.

My wife and I purchased a new Tiguan now being that I let my wife take the rains on her first purchase and she got the car she wanted for the price she wanted so ya these guys are pretty good too there customers.

Quick stop in and repair will be done soon.

First time bring my brand new Volkswagen for one of its free for 5 year oil changes. 👌✨ Cant beat that additive.

Quick service

Fast friendly service

Awesome service as always