I didnt know what to expect, having never been to a piercing shop. From their website to their exceptional customer service to the professional business practices, I was impressed at every turn. I have been back three times for jewelry purchasing, piercing and jewelry changes and have now taken friends there. Every single experience has been consistent. This is a great business with fantastic staff.

I came in last night and was greeted right away. Everyone was friendly and helpful. The store was clean and inviting. Dawn was absolutely amazing when she did my piercing!!! She talked me through the process and was very reassuring! I definitely recommend coming here for your piercing needs!!!

I went here for a removal of a piercing I received at a different shop. I was honestly nervous and the staff and piercers were incredibly kind and considerate. I 100% will recommend this shop to any one looking for good quality jewelry or any new piercings. Along with amazing people working there, the selection they have for jewelry is incredible! Can’t recommend this shop enough.

The staff and piercers are great, fun to talk to and very helpful. Julia is awesome at walking you through step by step and making sure you are well taken care of.

This place is fantastic - I would definitely recommend to anyone! I had a nose piercing done by Julia today - she was very thorough, friendly and the whole process was painless. The rest of the staff were very helpful and friendly as well. Very clean and professional

Got my 11 year old daughters ears pierced a month ago. The staff was quick and the store clean and professional. They talked my daughter through all the steps and told her how to care for her piercings. They turned out perfect and healed to perfection in large part to their sanitizing protocols and clear instructions.

Very clean studio. All that are working there were very helpful and so professional. Very informative on everything they do and how to take care of your new piercing.

Many of the staff are quite Curt and rude! There were two that were extremely nice one of them was the woman who helped me pick out my nose rings and the other one was my piercer who traded them out! The facility was Meet clean and tidy however I think their jewelry is a bit overpriced! It is the best place in Olympia! I just think that if their staff was a little nicer to paying customers it would make the experience better!

Everything in their shop is extremely overpriced and you figure something thats overpriced and expensive would at least be decent quality but unfortunately thats not the case poor quality poor prices

So I got my septum and nipples pierced yesterday by dawn, had a wonderful experience! dawn is so nice, and super professional the store is very clean and has a bunch of neat decor, the employees are all very nice, 10/10 will be coming again for future piercings. also pain was way less I was fearing! probably because dawn is good at her job lol

My piercer was amazing! Dawn made me feel super comfortable, the place was so clean and friendly and the staff were all very welcoming and informing. Only reason why Im not giving five stars is because their jewelry is really expensive. Other than that its awesome!

Went in the have the conch of my ear pieced. The store was clean and inviting. There were lots of QUALITY product choices for many different types of piercings. You can tell they care about the products they sell and are knowledgeable about their products and services the offer. The staff were all very kind and helpful. Julia did my piercing and she made me feel at ease was professional and walked me through each step. This is the place to go for your first or you 50th piercing.

Amazing people there. They fixed my botched piercing and help me pick put a cute new set

Extremely RUDE receptionist. Took my minor daughter to get a nose Piercing and was told we would not be able to get it done due to ID requirements. Shes a minor, she doesnt have a Photo ID other than a School ID and they would not accept that. Since when is a birth certificate and parent ID for parental consent not good enough? I talked with someone on the phone prior to scheduling and they NEVER mentioned it. I did get 5000 emails and text messages confirming my appointment which was a little overkill. Needless to say we are taking our business somewhere else that a school ID for photo is allowed. A MUCH BETTER PLACE THAT WE HAVE BEEN TO BEFORE. My daughter is actually relieved as she felt the location looked creepy and unsanitary!

I would recommend to anyone low-key afraid of needles, and love great customer service 😌15/10 literally the most wonderful staff

My experience was nothing short of phenomenal! I walked in and made a same day appointment to get my nipples pierced. The staff up front was friendly and knowledgeable on the jewelry and assisting me with the breakdown on pricing. High quality jewelry- worth the price. Julia was my piercer and had a calming, professional demeanor and went over aftercare in detail. Highly recommend coming here!

They were booked up but have me great directions!

The place is gorgeous but the guy made me so uncomfortable. His name was Brandon I believe and he “mansplained”quite a bit about plugs to me- someone who’s been stretching since they were 12. Another employee tried having a conversation with me about a specific pair I was interested in, and he was continually interrupting us both. While the quality was great, his customer service made me so uncomfortable I doubt I’ll be back. They also don’t do returns and it’s the wrong size, so I’m out $50 on a pair of plugs too.

My wife loves this place. Very friendly and professional staff. Thank you so much!

Professional, friendly, amazing...! Go get holes! 😄

I had a really nice time they are very kind :)

Dawn is great! Professional, quick, and kind. Jewelry is high quality and the staff was wonderful.

Went here for my septum piercing and they were all super professional and friendly! Dawn was a great piercer and made the experience much less nerve wracking :)

The shop remodel is stunning. I always feel safe and comfortable going to metro. The staff is fun and easy to talk to and are really fantastic at educating on your options and aftercare.

10/10 very happy, highly recommend.Dawn did my Septum piercing, she was very friendly, honest and patient with me. I was slightly nervous and asked her to explain the process and she was very understanding and communicative.The shop was extremely clean, and very beautiful. I will definitely be going back for future piercings or jewelry.

Very sweet group of people that work here! Julia did my piercings and made sure I was happy. Love my result and am coming back!!!

I love this place. I got my belly button done when I was 18 when they had a location in the mall and have never had any problems with it (I’m almost 30).Recently I got my rook and nose done by dawn and she was so professional and reassuring. She’s an expert in her field. I had done my nose about 5 times in my early 20s in bellingham at multiple parlors, and a bubble always formed on it. I’m about a week into this piercing and I think it’s going to stick. I’d only go to metro for any piercing now. Highly recommend!

This place is amazing! A little on the expensive side for piercings but well worth it. Dawn was amazing and very patient with my daughter while we were there.

Dawn and everyone at the store were really great. What I liked most about the place is that it was very clean & aseptic technique was maintained throughout the piercing procedure.

Jewelry was clean, process was sterile, but the piercer put my dermal anchor facing the wrong way and now after 2 years of it turning around and healing at an angle partially out of my skin i need it removed. Huge bummer. Loved the piercing. Pay more attention to how the bodys natrual folding will affect the anchor.

I never really leave reviews but I could not rave more about this place. I’ve gone to Dawn for all of my piercings since I’ve turned 18 (which isn’t much) but once I trust someone with something like tattoo’s/piercings or anything to do with my body I don’t go to anyone else. Dawn is super professional and keeps a calm, comforting environment when piercing which calms the nerves and helps a lot. Super thorough with explaining aftercare and what to expect. The girl with the really cool makeup at the front was super helpful and patient when I kept changing my mind on what jewelry I wanted and answered all of my questions. To sum it up I will never go to another place for piercings other than Metro. The precautions that they have taken due to covid is also worth the mention. Cashless (which kinda made me sad because I like tipping in cash but no biggie to tip on card either), forms for piercings are online, take temp when you come in, book online. Just adds to the comfort! Could not thank them enough for the consistent positive experiences I’ve had there.

Terrible customer service, unprofessional and rude. They came recommended but after two encounters both terrible but tried to give them another chance, they are clearly not non-discriminatory and welcoming to all types. Horrible experience.

Clean. Theyre not the most friendly at this location. The guy is pretty nice though. The girls are kinda like k lets do this, get out..

Extremely professional, friendly, and informative. I highly recommend getting any piercings here. Dawn talks you through it step by step and takes her time to ensure the piercing is perfect. Highly highly recommend!

Before I start I’d like to say on their website they are very clear on their ID rules. My niece wanted a nose piercing for her birthday and had asked me to take her. I’ve had friends tell me this place is great and a safe establishment to go. My niece told me she looked the place up and wanted to go here. So the day of we walk in and say she wants a nose piercing. The woman working takes her ID and says they can’t pierce her because it’s expired. My niece and I are understanding and I ask if this is standard at all shops. I don’t have piercings and was just curious. The woman became angry says yes and asks us to leave.Her attitude was unwelcoming and out of line for a simple question. I’d like to come here to get my first piercing but I don’t feel like this place is welcome to newbies. If you’re anxious or new don’t come here.

Every last person that works within this business is very kindly, and helpful. The actual peircers are all very skilled in their craft. I can say that Ive met some of the best peircers in my life within this shop. Highly recommend and very routine customer myself.

Let me preface this by saying this was over a year ago:The people were nice and professional, the place was clean. However, although I cleaned it properly (I have many other piercings, so I’m aware of how to take care of them) it seemed to have formed a keloid (it did end up going away after a month or two). Even now, over a year since I had it originally pierced, it bleeds almost every time I try to put a new ring in because it didn’t seem to be pierced straight.Other than that, everything they sell there is insanely expensive.

I stopped by Metro on a semi whim to get my daith pierced. I have had my ears previously pierced, in the regular place on the lobe and at one of those mall type piercing places with a piercing gun, so this was my first time getting pierced with a needle. I wasnt very nervous, but nevertheless, my piercer, Julia, did a great job of keeping me in my relaxed state. She confidently communicated every part of the procedure as she went along, everything was very clean, and when she pushed the needle through I barely felt a pinch. It has been a couple weeks now, and my piercing is healing nicely. I cannot wait for my next piercing (double conch, perhaps?), and I will definitely return to Metro to have it done.

Beautiful place and awesome jewelry. Unfortunately the piercer was not in and booked a few days out :/ I will definitely try to go back.

I hate to leave a less than stellar review, but I wanted to share my experience so that future customers can have an absolutely perfect poke.Positives: Immaculate and beautiful shop. Welcoming and helpful staff. Great with covid safety (temp check/sanitizer/masks) Our piercer was great with my daughter as far as answering all her questions and making her feel as comfortable as possible during the procedure.Negatives: I’m unhappy with the placement of my daughter’s earrings. During our session, after our piercer marked her ears, I felt like one side was lower. Our piercer explained that my daughter had uneven ears, and that if she moved the dot up, it would look off, especially later, if she wanted to do more piercings. My gut was telling me I wanted it a tiny bit higher, but she was so confident in her explanation. So I agreed. When we got home I took a closer look and realized that one side did look lower. It’s been over a week, and I was hoping that theyd look better once the swelling went down, but they look the same...uneven. I take responsibility for the outcome because I did authorize it. But I just want to remind others: please advocate for yourself!!! If you’re the slightest bit unsure, just ask for it to be marked again. An off piercing won’t grow out like a bad haircut. Every time I look at my daughter’s left ear I feel awful that I wasn’t more assertive. :-(

Went in to get peirced 2w ago. The girl was quick! No major pain the day after or anything. Highly recommend this place.

Julia is the greatest!!! Ive seen her 3 times now and absolutely love her!!! The staff at Metro are awesome as well. They take time to answer all your questions.

One of the best customer service experiences I have ever had hands down. If I need any more piercings or accessories I will retun here. They also do removals, which is what I needed. Right now you need an appointment for services so call before you go.

My peircer who did my nose was Dawn she did a amazing job she was extremely nice and patient she answered all my questions.

I really liked how informational they were. Both times I had gone, they slipped and caused my piercing to hurt more. Only down side.

Amazing experience, it was quick and easy -- although I wont say painless lol.I got both nipples done, and they were super professional and got it done in no time. They look amazing too! Perfect symmetry and lovely placement. Ill be heading back when I get more ear peircings later in the year!

Dawn in the best. She has done all my work.

So clean and sterile. Lovely staff and great selection of jewelry.

Got my ears redone, worked with Julia again. Nice and simple. Staff there now are still awesome.

Took my 8 year old to get her ears pierced. Very professional, very clean. You must be able to prove you are the legal guardian and will give permission before they will do a piercing to a minor. Quality of the earrings are great. I just loved it and will be doing business here again.

Very friendly staff, Ive gotten piercings by both piercers which was always a breeze. I love the selection of threadless tops, it always seems they have more each time I go in. Theyve helped me slowly switch to white gold, its been a fun process.

I will never get a piercing from anywhere else. Got my tongue, ears, nipples and belly button some here by the same person 12 years later. The lady definitely knows what shes doing. I reHighly recommend metro for anyone thats considering a new piercing

Really nice and clean environment. Everyone there was really nice and made it all stress free. Will go back again for any other future piercings ♡

An amazing shop, clean and organized front to back. The girls here are super helpful with knowledge and talking through the process of what youre looking to get. Super welcoming and awesome people with rad personalities.

Got my Monroe piercing tonight from Dawn, this is my second piercing from her in less than a year. Everyone there from the front desk to the aftcare were completely professional. I live in Texas but trust, I will continue to fly half way across the country to have her do it before I let anyone else touch me! Thanks Dawn!!!

I can’t remember names but I’ve got all my piercings done at metro over the years. I won’t go anywhere else. The atmosphere is amazing and the people are very nice. I plan on coming in soon for a new piercing

Always professional and quick!

Very clean shop and awesome techs.

They were amazing for so many reasons, highly recommend

Over priced!! Little girls ears pierced for $130 seemed a little high priced

I had a really nice experience with Julia! She was very professional and answered any questions I had as well. She let me know everything she was doing as she did it so there were no surprises and let me take my time getting used to the piercing! The atmosphere was nice and the wait was short, I would definitely recommend it to others!

Great shop- trust worthy and caring people. They follow the laws and regulations, as well as having an awesome selection of jewelry. Ive bought several pairs of plugs from them and love their selection of stone plugs.

Fabulous experience! I loved my piercer and the staff was friendly and helpful. I actually had my navel pierced years ago when Metro was at the Capitol Mall. I recently returned to have my septum and upper lip frenulum (smiley) piercings done.

Thorough af. Perfect vertical labret

Very friendly and reasonable prices. Had 2 piercings I thought needed to be re-pierced but they offered to try to reopen and did. Was charged only for the reopen and jewelry. Will go back.

What an amazing experience!!! Everyone I talked too was so sweet and kind!!! I love my septum Julia was great. I wish I got the name of the lady at the front desk, with blue hair she helped make the whole experience a million times better too!! Very clean and professional as well, I cant recommend enough!!

Great staff

Amazing customer service! Answered all my questions!

We ended up here after Capitol City couldnt get us in. Im so glad it worked out that way. Metro had a nice clean piercing room and was very professional and kind. My new conch hasnt hurt at all!

Everything was clean and everyone was very friendly. I would recommend Metro for all your body piercing needs, they are just fabulous!

The people works in this store they didn’t explain there policy that I can’t return the piercings they didn’t check what kind earpiecing I need it and they’re price is expensive and spend money that they don’t want to be returned and they sell something that don’t fit and they say that my size they’re sure that the right one i need I won’t recommend this store the persons is working in 2020 and we are talking about losing $120 in less then 10 minutes and they charge $50 to change the new piercings ... but I didn’t want to pay the $50 because they were sure that the right one I should have it and it was 3 person in the store sell me the piercings they said it was my size ... and it wasn’t my size end up losing $120 less then 10 minutes

Metro is my go-to for my piercing and body jewelry needs. Dawn has a gentle touch and takes her craft very seriously. Clean shop, friendly and knowledgeable staff, and a great selection of beautiful jewelry. Highly recommend!

I miss the metro from about 8 years ago. It now looks like you are on rodeo drive. The staff are super stuck up and impolite.

Great piercings, and great costumer service. Do reccomend.

I love coming here for piercings and jewelry. The staff is always helpful and knowledgeable, and extremely careful in making sure youre happy with your piercing.

The staff is very professional and helpful. They were very popular. They do walk ins

I went in to have my nostril pierced today. I was a little nervous but Im so glad I did it! The girls were kind and professional, they talked me through the whole procedure and were quick and efficient. I will definitely be going again if I get any future piercings.

Came in today for my very first piercing, and they were incredible! Not gonna lie, I was a little nervous (and clueless), but they were sooo friendly and talked me through the process, making sure that I understood what was going on. The prices are great too, and EVERYTHING was CLEAN. I loved it and will definitely come back if I ever want another piercing! They did an awesome job!

I went in with my parent who had my birth certificate and their ID and I had my school ID, but they told me they couldn’t do my piercing because I needed a federally issued ID or state ID or a passport. I had already made an appointment and had to cancel. We also called many other places and they said that all I needed was my school ID, birth certificate, and my parent.

Very clean!! My daughter and I had our navels pierced and our lady (Juliana?) was soooo knowledgable. She did a great job!

My daughter got her upper ear pierced here tonight. The staff are amazing. Completely professional, knowledgeable and friendly. I’ll be back on my 50th birthday to get my nose pierced.

Extremely disappointed with Metro. I’ve been going to this shop for all my piercings the last few years. I went in today and was told I would have a 30 minute wait. That turned into almost a 2 hour wait....They took people back that had come in after me, they clearly forgot I was even there. Once I was taken back to get my piercing changed out, I was told to lay down. I asked if I needed to lay on my side and the lady said “are you getting a colonoscopy?” There was no acknowledgement of the delay and then to be treated with disrespect to top it off... I’ve never had such a horrible experience like this before. Definitely won’t be coming back.

Great experience with Dawn! A few years ago my mom and I suddenly decided to get a cartilage piercing and pulled into the tattoo parlor. Bad mistake that I felt for years. This time we decided again on a semi whim to get pierced again, and went the next day to Metro.Our experience at Metro was great. Dawn clearly demonstrated that she was knowledgeable about her profession and quickly and efficiently did my daith piercing. It has been a month and I am extremely pleased with my experience. I highly recommend.

Julia is an amazing piercer and provides a high level of comfort. Clean shop and easy to get exactly what I wanted.

My nose piercing was done smoothly and easy and they made me feel so welcome and they all were just so friendly and kind

My daughter said they should get no stars

The piercer was so awesome. She did a great job and made me feel comfortable. The other employee was very friendly as well.

Very clean and very professional, all the staff are super nice and the piercer seems to really know their stuff.

Great place for piercings! Friendly, helpful and knowledgeable!

Best piercing expierence Ive had! Piercer was very professional and knowledgeable. Very clean will go again

Great!! Clean and knowledgeable.

Got my conch done for my 21st; Dawn was awesome! She was excellent at explaining what was gonna happen, how to care for it, and helped calm me down from my excitement/nervousness. She pierced quickly and I was in and out in no time!Wait time was 10 minutes, maybe. Enough time to look at all the pretty earrings but not too long (it was a busy day and time).I had an overall good time; the staff was super friendly and helpful. If you live in Oly or thurston county and are looking for a nice, clean, professional piercer, I highly recommend Metro. 10/10

I love the unique style and friendliness of staff at this establishment.

They were so nice. They gave me really helpful cleaning tips, and the place was so clean (sterile).

Been here several times and always an amazing experience. Super fast, great job piercing and very clean.

Got my ears pierced here. They did such a great job. I couldnt be happier. The piercer is a pro!

The staff are friendly, professional, excited for you, and well read on the best practices/advice. I felt so comfortable here and it was so clean! im usually very timid and sometimes cynical so going here for my sporadic piercing was a breath of fresh air! Thanks so much ladies!

Pleasant experience, at least they spoke english

I got a piercing here and I also came back for them to gauge up my piercing. Both employees were great, I have a fear of needles and they worked with my fear. The piercing experience was minimal pain, quick, and easy.

Perfect! Totally exceeded my expectations today.