Dave came in and personally bid the job and came in well under all the other bids. Dave was very easy to communicate with and the work came out better than I could have hoped. The wall looks great, the job was done in a very timely manner and the site is cleaner then when they got here. Dave and his crew went well above and beyond what I expected. I have and will continue to highly recommend them.
Jensen did a fantastic job of replacing our old retaining wall. The new wall looks fantastic, and we have an additional 4 feet of driveway. The crew worked very hard, and finished the entire job in 4 days. The new structure will last a long time, and certainly adds to the value of our home financially as well as personally. I would go with the again.
They completed two retaining walls for us, as well as concrete work (replacing a sidewalk and garage floor), and I am really happy with all of the work. Dave was easy to work with - I appreciated that he kept me updated on the status of the project, was honest, and was helpful. I noticed two minor issues after the project was done and he promptly worked to address those issues. Its obvious they take pride in their work. Id highly recommend this company!
I am thoroughly impressed with Jensen Retaining Walls and the speed at which they completed my project! Dave Jensen and his crews were professional, friendly, on-time and did an AMAZING job on my new retaining wall. From tear out of my failing railroad tie wall to installation of the new block wall took only two days, and they kept me informed throughout the entire process. It’s always a little nerve wracking trying to find and hire a contractor that is going to care about your property as much as you do but I would not hesitate to recommend Dave Jensen if you need a retaining wall. Their pricing, timeliness and quality of work is top-notch!
If there was a 6th star, this company would earn that one too! My husband and I are just so happy with how our backyards wooden retaining walls and stairs turned out! As you can see by these images. just beautiful! This is not our first project with Jensen, but it is the first wooden installation and this Team of Robert and Louis were just amazing! They educated us on details we were unfamiliar with, made helpful suggestions on this awesome staircase, and petted our pups over their lunch hour under the crab apple tree! And, finally, I cannot tell you please we are with the quality and value that we get with Jensen! We are looking around the yard for more projects! Thanks, Dave! You and your Teams are just THE BEST!
Jensen installed a very nice timber retaining wall for us. Dave gave great advice on what would work best for our needs. He was quick to respond to texts/calls. The crew were polite, respectful and took care of our property as they worked. All-in-all the process was quick and easy and at an affordable price.
Working with Dave was fantastic, hes been doing this a long time, so he comes with solutions, and knows what questions to ask to get you the final product that youre looking for. They also removed the fences and trees with short notice, all for a fair price. We love what our retaining wall has done for our property!
I had a similar experience as the person who wrote the below review. If I could I would give them 0 stars. Terrible customer service! I am glad I found out soon enough about their lack of professionalism at the time of the appointment.____________________________________________________We made an appointment 2 weeks out, and after taking time off of work, they claimed they showed up but no one was home. The appointment was set for 2:30 and we waited outside in the driveway from 2-2:45. No one ever came and when we called around 3pm, they refused to send someone back out. Absolute horrible service.
Jensen Retaining Walls did a great job with new retaining walls at our home. Our 26+ year-old wooden retaining walls in our backyard were well overdue to be replaced. We also replaced a smaller wall previously installed by another contractor that we were not happy with. Great job and quick work. Thank you!
It has been 4 years since we had Jensen Retaining Walls out to do work at our home, but even after all this time the workmanship and quality of the wall they constructed has held up and it still looks like new. Im very happy with the quality of the work, pricing was reasonable, and the owner and his employees were all great to work with. Highly recommend using Jensens for your retaining wall projects.
Jensen Retaining Walls just completed our new retaining wall, steps and sidewalk. They did an awesome job. They are beautiful and I just love them! The crews that work for him were awesome, friendly and a pleasure to be around. If I need any more of this kind of work done, I would definitely call Dave Jensen. He was great to work with and really did great planning on our walls. We had people driving by and would stop and tell us how beautiful it looked.So call Jensen Retaining Walls for your projects like this that you need done. Thank you Dave and his workers for a fabulous job done. Janeen in Council Bluffs Iowa
I cant sing the praises for Jensen Retaining Walls loudly enough. He recently replaced an old railroad tie wall that was rotting and termite-ridden for the Homeowners Association at Pickard School Square Townhomes and he absolutely exceeded our expectations with the work. The bid was fair, they came in a couple days prior to demolition day with equipment, stone, gravel etc. and on the day they said theyd start the work- they were out there bright and early on one of the hottest days to date this summer. They worked all day to demo that old rotting wall, properly shore up the hill, and build a super sturdy, symmetrical, and frankly gorgeous retaining wall in that space. The functionality of that wall for holding up an awful lot of dirt is no longer a worry and curb appeal is significantly improved as you can see from the photos. His crew was professional, polite, and hard-working. They busted their tails to get that wall 95% complete on that first day and came back early the following morning to take care of the finishing touches. Pricing was very fair and for the quality of the work, if you are in the market for a retaining wall- you would do yourself a serious disservice NOT to get a bid from Jensen Retaining Walls in Omaha. Also impressive was the cleanup work they did after the wall was complete. Normally youd think it would be left pretty messy but these guys extended their professionalism beyond the build and did an amazing cleanup too. I highly recommend this company.
Just had them come out & build a 19’ wall with a 9’ wider driveway. Great work in a timely manner. The crews where all professional & courteous. The office staff where knowledgeable & friendly. We will be using them in the future for other projects. I’m glad I found this company.
Reasonably priced and quick completion of retaining wall. Communication was prompt.
I’ve use this company for two retaining walls at my home. The experience that I’ve had with them has been perfect. The walls are extremely well-built and they are efficient getting the job done. Highly recommend them!
My experience with Jensen Retaining Walls was like buying a Lexus, Simply Amazing. By the time I received an estimate and start date my patio and wall was done within a week. From start to completion and cleanup I give this company 5 stars and would highly recommend!!!
Recently had retaining wall and driveway work done by Jensen. Everything about the experience was great! The work was completed quickly and it looks amazing. Highly recommend!
I needed a fairly short brick retaining wall along my driveway replaced. It was easy to call Dave Jensen and set up a time to get a quote and to choose the type of block I wanted. The price was reasonable and although I was given a time frame of two months, they were able to work my rather small project in within 2 weeks. His team was very nice and worked very quickly. Overnight, they cleared everything away so I get into my garage. I couldnt be happier with wall, I think it looks great. They cleared everything away and left my driveway in the same condition it was when they came. I am planning to go with Jensens for future projects.
I had an existing retaining wall replaced and added another tier in my back yard. It is a very hilly area. Louise and Robert did a fantastic job. They are extremely polite and well mannered young men and worked very hard to give me exactly what I wanted. They dug up the plants I wanted to save and replanted them. They paid great attention to detail. I happened to look out the window and they were leveling some my stepping stones around the area. I am extremely pleased with the job they did and highly recommend them and Dave Jensen Landscaping. Thank you Dave.
We just had Jensen Retaining Walls do a large project for us at our home. We live on the bluffs of the Missouri, in Little Italy. We had several large terraced walls in railroad ties. They removed all of the tie walls and installed Keystone retaining walls. FANTASTIC!!! Our grounds now look like a castle. The crew was friendly, polite and hard working. Nocho and Dan were top notch. Daves attention to detail cannot be topped. We are still finishing the concrete and landscaping. I will post pictures of our project when it is complete. We couldnt be happier and highly recommend Jensen Retaining Walls for your retaining wall project that you may be considering. Youll be glad you did!-Aaron and Tracy Bartek
Dave gets it done and gets it done right. He is up front, doesn’t act like a used cars salesman, and does exactly what he says with zero excuses. He could have easily taken me for all it was worth but instead he told me what was the best option for my project so it was done right and not costing me a fortune. Then they came in and got it done in no time at all and best of all it looks great! The number one reason I picked Dave was his handshake actually meant something and that just doesn’t happen like that anymore!Thanks Dave, you will always get my business!!
Dave was very Professional I would recommend his work to anyone!!! Love my new wall... Thanks Jensen Retaining Walls!!!
The whole process with Dave and the team ran smoothly. The estimate hit the nail on the head. The team worked diligently to clear rubbish out of the hill as well as any small trees. When we asked for tweaks to be made to the wall during construction the team made it work. The team also worked to access the wall area through my neighbors yard. My neighbor was nice enough to allow them to use his driveway. He reports they were respectful and professional to the highest degree. All in all the process was professional and fast. They crush it at Jensen Retaining Walls.
Dave and his company has completed a few projects at a large and very heavily used shopping center. These projects had a lot of moving parts but Dave handled it easily and even was willing to have an engineer involved. I have worked with a lot of contractors at both local and nation scales and the level of communication Dave demonstrated is unmatched. I will use them again and I recommend you do as well.
Im so very pleased with the whole process with Jensen Retaining Walls, from the initial evaluation and bid to the final work. I had several bids for an 85 foot wall next to my large horse barn/arena, and Dave Jensen not only came in under the others bids, but he made me feel more confident that the wall will withstand the elements that made a previous wall fail. Dave used a bigger block than the others suggested, and his team expertly excavated and laid the block perfectly. And, they did it all in the timeframe estimated. Dave chose a two-tone color for my wall, which matched my barn colors. Dave even happily agreed to have his expert team do some additional dirt and rock work around my acreage property, and they did it for less than others had bid. Ive been telling others about my great experience, and if I have a need for another retaining wall, Ill skip the bidding process and will go straight to Jensen Retaining Walls.
We had a couple large walls put in at our house and Dave and his crew knocked it out of the park! I really appreciated the attention to detail. The new walls completely transform our house. Weve gotten lots of compliments from the neighbors, and they appreciated how considerate his crew was during construction. Highly recommend these guys!
Quality work! I could not me more happy with my retaining wall and drive way. The retaining wall is beautiful, not just a plain old retaining wall it is a work of art. It really changed our whole curb appeal! Thank you!!
Dave took the time to explain in person what could and could not be done to our crumbling and blown out lime stone wall. When work started his crew introduced themselves. They were fast, professional, quiet and polite. They cleaned up everything when they were done. The results exceeded our expectations. Solid company, you wont be disappointed.
My new retaining wall looks wonderful. Dave explained his approach before he started and checked in with me when adjustments needed to me made to make sure I was okay with everything. His team was friendly, courteous and fast. Within a week the new wall was done and the area cleaned up as if nobody had been there. I am very pleased and can highly recommend Jensen Retaining Walls
We had just bought an older home in Aksarben. There were two old flag stone and cinder block retaining walls crumbling and falling into the street. I called Jensen Retaining Walls and spoke directly to Dave, the owner. Dave was out to my house the next day for a consultation. Incredible response time, especially from the owner! Dave was so knowledgeable about what needed to be done and had a vision for the design to make out backyard functional and beautiful. The crew worked so hard and finished the two walls in a week’s time. Dave was involved throughout the whole process, continually checked in with me, and walked me through what was being done. The work is absolutely amazing. We have had neighbors from all over the block stop to tell us how good it looks. Jensen Retaining Walls acts as all businesses should: Customer focused, owner involved, fair, and honest. The work they did will last a lifetime because it was done correctly. We had such a good experience with Dave and would recommend his company to anyone!
Jensen Retaining Walls did a fantastic job of making us a new retaining wall. Their crew worked very diligently and professionally. The final bill was right on the estimate. And they cleaned up perfectly afterwords. We couldnt be more happy.
Dave Jensen is a pro! Timely service, competitive quote and high quality work. My new driveway, front steps and retaining wall are fantastic and the envy of the neighborhood! I was amazed at how fast the installation on a fairly large project was, and I’m certain the work will stand for decades to come!
Dave gave us a fair estimate compared to other local companies. The gentlemen who built the wall were prompt, hard-working and cleaned up after they finished. We love our new wall!
Had three retaining walls what were falling apart. Dave spent time with us talking about the materials to use and how the walls will be rebuilt. Replaced two walls with stone and one with timbers and they look awesome. We even added on to the project and Dave accommodated the changes with out the project being delayed. Very pleased with the crews doing the work, very professional, they even took a neighborhood dog back to its home that made its way into the yard. If I have any other retaining walls to be done Jensen will be my first call.
Dave and his crew were very knowledgeable and professional. Delivered on time and did exactly what I was told would happen. I would highly recommend his quality of work. Thank you Dave and your crew!
Dave was quick to respond to request for a quote and his crew did a first rate job on our retaining wall. Reasonably priced and excellent work. Highly recommend Jensen Retaining Walls
I needed to replace my old retaining wall that was falling, but had no idea who to choose to do the job. After researching different companies, I felt Dave Jensen was the best man for the job. I met with Dave and he went over with me step by step what they would do and what kind of design he had in mind. I was very impressed with his experience and knowledge. I also felt his price was fair. It took them ten days to complete the wall and it turned out so beautiful! I’m so happy! Thank you Dave Jensen and your outstanding staff for a job well done!
We made an appointment 2 weeks out, and after taking time off of work, they claimed they showed up but no one was home. The appointment was set for 2:30 and we waited outside in the driveway from 2-2:45. No one ever came and when we called around 3pm, they refused to send someone back out. Absolute horrible service.
Dave Jensen and his crew had to remove a combination of 5 different walls that had been put up over the years near the alley and installed a beautiful wall with Diamond Pro block. Mr. Jensen made recommendations that were both cost saving, functional, and more aesthetically pleasing. Neighbors are happy to see the nice improvements that will increase their property values.
The wall is finished and looks fantastic. Dave took my wall ideas and suggested improvements which improved the look and durability of the project and reduced the cost. It was great working with them. The work crew was efficient and professional, and finished earlier than expected.Great job!
Worth every penny and above and beyond in service!We have driven past Jensen Retaining Walls a few times and decided to stop. We are impressed. While it may not look like they are as large as some other companies in town, the stock they carry is varied and of great quality. And they can get anything you need. They have excellent knowledge about what works with retaining walls, using creek beds for decorative or drainage, and wall blocks, rocks and boulders of all sizes and colors. They can advise you on the scope of your project so you know just what you need and where to get it if they cant provide it. Plus, you will not find a better deal in terms of cost for quality product and delivery that fits with your schedule. They went to extra lengths to be sure and understand our existing landscape and how best to preserve it. They also have a new convenient showroom with landscaping pots to complement your project made by local professionals, as well as outdoor product samples. We are thrilled to have worked with this family-owned business! Their service is impeccable.
Dave Jensen and his crew were super professional. He bid our retaining wall and new driveway within days of calling him. He was prompt with measuring and explaining the design of our project. All work was done on time, with a realistic expectation of when each step would be complete. Dave helped us pick out materials in keeping with the color and style of our house, and the new wall and driveway are a perfect fit for our needs. I highly recommend Jensen Retaining Walls.
Jensen Retaining Walls just completed my new retaining wall. It is beautiful, way beyond my expectations. The crew that installed the walls are true craftsman. They took the time to do everything just right. Because of the configuration of my walls and steps they had to do a fare amount of cutting of the blocks so everything would fit just right. It looks amazing. I would definitely recommend Jensen Retaining Walls.
My wife and I could not be happier with our retaining wall. My only regret is that I did not do enough research before we started the project - Jensen does driveways too - if we had used them for the entire project Im sure we would be much happier about how our driveway turned out and would have saved some money as well.Jensens crew was quick, professional, and courteous. The weather was pretty rough while they were working, but every minute when it was clear enough to work, his guys were there, hustling and doing beautiful work.To avoid irritating one of our neighbors who is a little volatile, we asked his crew to stage as much of their materials on our lawn and all the necessary gravel in a parking spot that was not terribly convenient, but despite that, our wall was up and finished in no time at all for a very reasonable price.My favorite thing about the Jensen crew was how polite and congenial they were. I have a two-year-old son who thought their Bobcat was the coolest thing he had ever seen, and they were always friendly and welcoming to him, even though Im sure they really didnt want a spectator while they were working in the cold.All in all, I cannot recommend Jensen Retaining Walls enough. This last Halloween we received many compliments on our wall and we were happy to tell anyone who was interested that Jensen retaining walls did first rate work, did it fast, and with a professional and courteous crew.Jensen Retaining Walls is simply outstanding.
Jensen Retaining Walls was recommend to me by a contractor I have used in the past. I found their work to be great, their crew awesome, and my finished retaining walls really look spectacular. Definitely a 5 star rating.
The crew at Jensen Retaining Walls was very professional and did a fantastic job with the landscape solution in my backyard. Great job!
Jensen Retaining Walls came and gave me a bid for a wall by my garage. Dave was friendly and personable. He knew exactly what I wanted. The work was done in a timely manner. Lets just say Absolutely Fantastic Job!!!! I am VERY pleased. Reasonable price and exceeded my expectations. I highly recommend Jensen Retaining Walls.Thank you again.Deb Armstrong
Jensen Retaining Walls was a referral from Watkins concrete and Im satisfied with the work they did. I would recommend them as well as use them again, the crew was very nice and they worked hard. We had an upper and lower retaining wall replaced with new blocks and everything looks great! We were able to be flexible with dates because of course there were weather issues with much more rain than expected so the project was delayed but cant blame them for the weather.
Im posting this for my parents who just got a new retaining wall put in.We just wanted to Thank Dave and his crew for doing a wonderful job on our new retaining wall. It is so nice and we have had so many people coming up to us to tell us how nice the wall is. Even the mail man liked the wall. Dave’s crew worked very hard and professional every day. They made sure everything was just right. We really like our new wall and would recommend Jensen Retaining Wall to everyone. They did an awesome job. Everyone was so nice. Thank You Dave.Happy customers, Ray and Fran
Amazed! My wall is 108 ft x 6 ft and they did it in only 5 days. It looks wonderful!!! The crew were awesome and my home was always presentable as they cleaned up daily. I asked lot of questions and they were kind and kept me posted on everything. I expected the work to take 2 weeks I was amazed How quickly it was done. It looks great!! The price was more than reasonable- had bids at twice the price
I highly recommend this company. We had an emergency situation at one of the apartment complexes we manage for from the last rain storm. A retaining wall was collapsing, and the front porch was about to give way. We called Dave Jensen, and he had a crew there within an hour to start the job. He was finished with 10 days. First class operation! The wall looks great, and we will definitely use Jensen Retaining Walls for every job we have. Thanks again!
Gave me exactly what I asked for ... well-constructed retaining wall at the agreed-upon price in the agreed-upon timeframe. Robert and Louie did a great job ... cleaned up the area each night and made sure I was happy with the result.
Would give a zero if possible. We tried to be a customer but am so glad we are not. My husband called one week ago today and set up an appointment for noon today. At 12:10 we called to see what was up. The lady that answered ask for our info, upon giving our address she immediately stated they dont travel to Plattsmouth. Um, it was our Plattsmouth address we gave when setting up the appt. She says she will check and give a call back. Upon calling back she states someone called to let us know the appt would be canceled but we didnt answer. BS. One, the lady setting appointments should have known and not set an appointment with us since they dont service our area. Two, if someone had called there would be a missed call and/or voicemail, of course there was neither. Three, dont lie to cover your mistake, be honest and say the appt shouldnt have been made and we dropped the ball in notifying you it was canceled. After making an appointment with us, it was their responsibility to let us know they canceled it. They failed to do so. I will never recommend this company to anyone.
Dave Jensen and his crew are awesome. He replaced a wall of ours that had collapsed. They were very professional, our job was finished in a timely manner. They cleaned up perfectly. I wish I could give him more stars. You are more than welcome to call us or stop by and see his work first hand. Truly Linda K
If I could rate a 0 I would. I asked Dave to come back and look at a rock cap I was concerned about, it has 3 gouges missing out of it. He said that sometimes they show up that way. My neighbors had theres done and none are missing gouges in theirs. It should be a complete smooth top. First he showed up 1 time unannounced and no one was home, he then stated I see no damage while no one was present. The second time again unannounced, and spoke with my husband who was not the one dealing with the transaction. He then answered his phone and walked away from my husband while mid talk. (Rude) I sent him an email upon further inspection of cleanup I had to make. Dust was every where and little rocks. He said per email I dont like to go back and forth with emails. I told him I was free to talk on a monday, I had just worked an overnight shift at the hospital, and the next day was fathers day so I was unavailable. So he calls me 2 times on sunday anyway. I called monday morning and I the first thing I said was that we can had this like civil adults. I showed him the new damage to my stucco house wall, and the half a bucket of dust and rocks I collected. He claimed the damage was already there, and his crew cleaned up well despite my evidence. I just had my house painted 3 years ago, and its scratched to the old color and more in several places and deteriorated corner they damaged. He asked if I was looking for a discount. I said no I would happily pay the bill in full several times. I just want the scratches fixed, and own up to your mistake. I then told him I am having my roof & gutters done, and they messed up some trim but apologized and fixed it no questions. He told me that those were apples & oranges and have nothing to do with him. He repeatedly said so you are not going to pay for it because Ill come back and rip this wall out right now, it will be cheaper. Thats when I felt threatened and called the police because are conversation was going no where, and this was beyond poor customer service. I also had my neighbor listen to the conversation from her window to back me up, I have photographic evidence of before and after of the project. This was a very passive/agressive man. He was beyond rude and did not want to hear that he was wrong. I am more than happy as a customer to pay for a project that is done to my satisfaction, but I was unsatisfied. I went by signs in the neighborhood and should have done my research before hand. I see other responses about his same behavior. I hope people will read my post and not get work done with this unprofessional man!
Dave built us a great retaining wall at our Five Fountains home. He was very nice to work with, built our wall very quickly and had a very fair price. I would highly recommend him and if I ever need to build another wall at another location, Dave will be the only person I call. Dont waste your time calling others....just call Jensen Retaining Walls.
We had Dave come out this summer to give us a quote for a new wall. Dave had many ideas that we never thought about plus his price was very competitive. They arrived on time ready to work. Work was completed in a timely manner (a very hard working crew) and they did a great job with cleanup. The wall turned out great and we still get many comments on it from friends and family.Cant thank Dave enough for all the design help and quality results in the wall. He takes great pride in his work and thats something hard to find today.
We are the neighbors on Mayberry Street that are currently having a retaining wall constructed that a post from Emily Casey referred to on 8/1/17. We have nothing but positive things to say about Jensen Retaining Walls and the manner in which they have performed their work. The comment made regarding us not being happy with the work done is far from the truth; we are extremely happy with the work that has been done. We would recommend Jensen Retaining Walls to anyone who wants a professional, well designed retaining wall that will improve not only your property, but also that of your neighborhood. One more thing, since the work on our wall began on July 21st, two homeowners from our neighborhood have contracted with Jensen Retaining Walls to have similar work done. Keep up the good work Dave.
Just wanted to thank Jensen Retaining Walls for the beautiful wall they just finished for me not only does it look beautiful but Mr Jensen was the most professional person his workers were outstanding. I appreciate the how they made sure when it was done everything was cleaned up no mess at all, again thank you I would definitely recommend this company to anyone who is looking to have a beautiful curbside view to your home. I would give this company more than 5stars if available!!!! Thank you again for the beautiful wall!
3 foot wall with a nasty complication hidden behind it. But Dave had my back and was true to his word. Yep, I recommend them.
I live down the street from the people who had the retaining wall placed recently on Mayberry and wanted to provide my perspective too. The Jensen people interacted with us a couple times to apologize for the dirt and rocks that had to be stored on the street in the middle of the construction process. It was a mild hassle at the worst (really isnt a good place to put the building materials besides on the street and it was a big job) and they were very friendly/professional. The retaining wall they built appears well constructed and looks great (I used to work in landscaping and helped build a few large retaining walls during that time). If I needed retaining wall work done Id likely go with them based on seeing their work!
Fair price. Work was finished in a timely manner and looked good. Respectful and hard working staff.
I had a complete failure on my retaining wall on 3/16 because of heavy rains. After many calls to other companies I called Jensen retaining wall and Dave was at my house winin the hour and not only gave me a quote, he gave me good advice on what is the best way to prevent that issue again. I shopped around and got estimates from several other companies, I chose Jensen not only based on price but my experience in the process and the hustle that he and his wife showed on helping me out. I received prompt service and answers immediately and he really helped put me at ease with something I have never dealt with before.Once the price was negotiated, Dave and his team were at my house the next day and had it up and all the old material hauled away before I got home from work. From his quote until completion was exactly one week, and we couldn’t be more thrilled with how it turned out and it adds curb appeal to our home.If you have a retaining wall issue, call Jensen retaining walls and give them an opportunity. It was a very pressure free experience and I could tell that they were committed in helping me get my issue resolved. They didn’t try and up sell me on anything I did not request.You owe it to yourself and your property to give them a call.
Had a new retaining wall and stairs done. Great to work with, very professional. Beautifully done exceeded our expectations!
We needed a footing poured and were unable to find anyone to do it. Thankfully Dave Jensen stepped up and did a great job with no trouble
This guy really knows his stuff, and he has crews similarly qualified.Absolutely no complaints or suggestions about the selection of materials or the work they did for us.
Dave and his crew built a beautiful wall along the front of my property. It has enhanced my front yard considerably. I highly recommend Jensen Retaining Walls!
Two projects completed both exceeding our expectations! Love our retaining walls!
Jensen did a retaining wall at my neighbors house. They left all of their materials (large piles of gravel, dirt and bricks) in front of my house on my mulch beds for more than two weeks (the workers were there the whole day and would stand around on their phones and play loud Spanish rap music from 7am to 5pm). After they were finished, my mulch beds were completely ruined but they did leave trash bags full of mulch on my front porch, I thought that was a nice gesture even though the damage was annoying. I called to request that they come lay the mulch as I am 7 months pregnant which I explained to the owners wife who answered the phone. Much to my dismay she had very poor customer service skills and was quite rude and unprofessional, disregarding this exchange I requested that they send workers to repair the damages and I left my address and phone number to possibly schedule a time for someone to come by. About 30 minutes later my doorbell rang. I was home alone and on the phone with my father when I was startled by a strange man on my front porch 😳 so I decided to stay on the phone with my dad due to the irie feeling in my gut incase something would happen (God forbid). I hesitantly opened the door to learn the strange man was Dave Jensen, the owner. He made me feel very intimidated as he aggressively protested laying the mulch by questioning me about how far along I was in my pregnancy implying I should lay it myself and also told me that I shouldnt be bitching about mulch beds. It was very unsettling. During our interaction I told him that he should practice better business by leaving the environment the way it was when they arrived. He continued to disagree with me and said go ahead and write a bad review about me on google. I dont care. We will handle it the same way we do with all of our bad reviews and it wont affect me. I said okay then I will, its your business not mine. He then left without fixing the mulch beds. That was the end of our interaction. I am completely distraught that he came to my house in that manner and had the audacity to take that approach to a 25 year old woman who is 7 months pregnant. All I asked was that he or his workers lay the mulch as I am not physically capable. Also, if youre looking for a review on their quality of work I would not recommend, the work appears unfinished.
Emily R needs to take a chill pill/lesson from the neighbor who is improving her property and the neighborhood, instead of complaining! Yes, life can be inconvenient, landscaping is dirty work. Its a narrow street, etc. Visiting from out of town, I witnessed Jensens work, the crews are doing a great job, working hard. The neighbor is very pleasant, and apologetic about the mess and delay; the retaining wall is almost done and looks beautiful. Emily R needs to look at her own home - overgrown shrubs, piled up trash in front of the garage door. Trashy backyard... she needs to cleanup her own house.
My husband has called twice and set up an appointment for someone to come to our house and give us an estimate for our retaining wall to be replaced. Both times we were stood up without even a call to notify us that they were not going to make it. The first time he called the gentleman that he set the appointment up with stated that he forgot that he was supposed to come to our home. The second time we were stood up we decided not to call again because they obviously dont have time for their potential customers and poor customer service.
Very happy with retaining wall. However workers destroyed my fence by running over it with skid loader. Now have to replace fence.
David Jensen and his crew were very professional when they did my wall. His workers put a lot of attention to my retaining wall. Im glad I chose Jensen Retaining Walls.
Dave was very efficient and straightforward. Im happy with the end product.
Excellent service. The finished wall was exactly as promised.
Great service!!!
A++