I didnt have to wait very long after I arrived at the dealership and I had no appointment. My associate, Leena Maae was very friendly and efficient in asking about my vehicle needs. She maintained communication with me via cellphone to inform me about my pickup time and and went over the service completed when I picked up my vehicle. They didnt wash my vehicle as before, but there must have been a good reason for it. Funny, I was bragging to my family that it was part of the service. Oh well, but I still rate them 5 star. I would recommend Penske Honda Ontario for servicing your Honda.

From the time I dropped my car off to the updates given by my service rep, Dereck; I have to say that this was five star service; I usually take my car to another Honda where the service is still great but this was exceptional!! I would definitely come back here!! Thank you for the wonderful experience.S~

Ask for west because he’s definitely the best ! I never felt so safe with any car dealer in 40 years of dealing with a car. He was attentive and caring . I usually care about the bill amount but not today. Thanks Mr. West!

I bought a used Honda Fit for my daughter and wanted to get all the fluids changed and make sure everything was good to go. I dealt with Joshua and Fred. Both excellent and made me feel welcome. The service was completed in a timely fashion, even though I didnt have an appointment. All in all one of the best service at a dealer experience Ive had in a long time. Thanks a bunch guys, see you next time!

I was seen very quickly by a young lady who was amazing. She was helpful and pleasant. She gave me an estimate, and for the first time my charges were LESS than the estimate. I will continue to go to Penske for all future services needed.

Got my certified pre owned 2019 Honda Civic Sport Sedan here. Alexis did an awesome job in helping me pick the perfect car for me! Hector did a great job in assisting me to reach the price point that I can afford and thank you to Sam for a very smooth processing of financing paperwork. All of them are very knowledgeable and friendly! Nothing beats great customer service!

Nice and friendly service person.However, I had a bad experience yesterday. I brought my vehicle in for A1 service on 10/20/2021 and asked service advisor to check the tire pressure and condition for me. After the service, my tire low pressure warning is on when I was driving my car home. This is the only time I had his kind issue. Hopefully, it wont happen again.

This was my first time visiting this dealership to have my car serviced. I was expecting a long wait and an unfriendly staff, like I had experienced at every other dealership I had used in the past.I was pleasantly surprised to experience the exact opposite. Fred Wilson handled my service needs and was extremely professional, courteous and thorough. He listened to my needs, took care of them, and didn’t try to sell me services I wasn’t looking to complete at that time.I highly recommend Penske Honda Ontario to anyone who needs quick, friendly and competitively priced services.

Sales associate Edgar was great, came up and helped right away. Finance manager kept pushing to sell their add ons and claimed to be mandatory, not best experience with him. Overall easy process and left within 2 hours with the car I wanted

If I could give them zero stars I definitely would. On September 4th I scheduled an appointment to get an oil change at the dealership. Once I picked up my vehicle I went on with the rest of my day when I notice the car wouldnt turn on hours after I retrieve my vehicle from the dealership. I figured I needed to jump start the battery so I called AAA to assess the problem. AAA started my battery with ease but informed me that the battery was not securely locked in. I didnt pay any mind to the fact that hours before this incident my vehicle was getting service at this dealership. A few weeks goes by and I start to realize the car would erratically not start forcing me to ask for a jump start on multiple occasions (the battery in my vehicle is at least a year and half old). I started to suspect that Penske Honda tampered with my battery when I received an email on September 30th to schedule a complimentary battery test. The next day the vehicle wouldnt start again. I proceeded to call AAA to jump start the battery however the technician couldnt get the car to start. I was about to tell the technician to take my car to a local Honda dealership when I noticed the interior light would flicker when the jumper cables made minimal contact with the battery. I ended up finding out that both the negative and positive ground cables were just loose enough that the battery wouldnt start. I tighten up the ground cables and havent had a problem since. I purchased my vehicle from Penske Honda and have been a loyal customer taking my car to get service for the last six years. To find out this dealership tampered with my battery is unacceptable and low down dirty. Due to this issue my car got broken into losing valuable items because I couldnt lock my doors due to the battery marginally being connected. I say all this to say that I will never again take my vehicle to Penske Honda for any type of service. My sister was thinking about purchasing a Honda but after this situation we will not consider Penske Honda to purchase a car. I will also let everyone I know who were considering purchasing a Honda to not go to Penske Honda.

I give these guys 5 Stars. I confirm the lowest out the door price over the phone, drove to see the car then finished the deal. The whole process was done in about 2hrs. I appreciated this as most dealers would drag this into a 4 to 6 hour process. It doesnt need to be. These guys dont cut corners. They replaced the tires with the OEM brand Michelin Tires that were $240 ea for the car I bought. ( Honda Clarity ) Most dealers would have just replaced with cheap tires. I would buy from these guys again

Anthony helped make sense of all the needed maintenance/repairs for my car. He made things easy for me to understand. He is excellent at his job. I appreciate his help.

Service Advisor Fredrick Wilson was helpful, courteous and efficient. Thank you Penske Honda for having an excellent Service Advisor like Fredrick Wilson.

Great service…Anthony from Penske Honda was very knowledgeable and helpful. I’m a happy Honda customer!

Im very thankful to my technician Salam Elnasleh for taking my concerns about my car very seriously. Because it was an intermittent issue and almost impossible to replicate the service took more than one day. But it was worth it because Joshua, Salam and other incredible helpers did everything and beyond to double check all possible reasons why my car experienced sudden stall at full stop.Also I love how I feel my car after oil change at Penske Honda Ontario. Quality is top notch! Actually I have been a customer there since 2010. And service reliability was always 100% 👍

Anthony Medina was excellent, I sent my wife and son up there to get my son vehicle service before he goes to college. Anthony was very informative of the services we need at this time according to the mileage on the vehicle, he did not try to take advantage of my wife and son. My biggest fear is sending my wife to the dealership to get any of are vehicles worked on, I believe most sales person take advantage of women, I can honestly say thats not Anthony. Thank you for all of your help!

Fred at Honda was extremely helpful to me he knew exactly what was wrong with my car. Kept me informed while I was waiting for my car and they got it done within a day even though I thought it would take much longer. Definitely appreciate the service provided and would recommend!

I’ve had good service by the service writers in the Past but this last experience exceeded my expectations. Lena was a amazing. I hope all my experiencing are this great in the future.

Initially checked in for service and was told it wouldBe about 3 hours due to lunch hour. I had no option but to wait in the lobby area with the tv. I was sitting for shout 45 mins and i got a call saying it was done. Pleasantly surprised and very quick. Much appreciated. The service advisor Fred was awesome and very good customer service. He’s an asset to your team

Fast and easy purchase of my new vehicle. With everything thats going on in the car market Im glad they were able to assist with the buying on my new SUV!!

5 stars for Jason Torres. Took time out of his busy day to take care of my car. Answered all of my questions and made sure that I felt satisfied with the service. I have had some problems with the 2019 Honda Civic I bought from this location, but Jason is the reason for the 5 stars. If Jason was not here, this would easily be a 3 star.

I hardly write reviews but this dealership is bad news. I get they have a job and ways to sell, but there’s ways to not be shady about it.They lied to me about things will be okay if I trade in my car even though the insurance was still working out the details of my rear end accident.Secondly, they wanted to inspect my vehicle, which is fine. But I didn’t appreciate that they kept my keys through out the whole negotiation process. When I wanted to leave, they returned my keys along with my vehicle registration. I was shocked to see my registration because I didn’t give them consent to get ANYTHING out of my car. They should of honestly asked for my registration instead of just taking it out without my knowledge of them doing that and finding out until the end.Super shady! Be careful and don’t stay hostage to their shady tactics.

I was very impressed with how we were treated at Penske Honda. From the moment we stepped foot on the property, we were well taken care of and I got the car of my dreams. Every employee was friendly and had a smile on their face.

Very happy with my service here! There’s actually a Honda dealership 1 mile away from my house and I called them first but they couldn’t get me in for an oil change until August 6 and it was July 26 so that’s ridiculous. I called this place and they got me in within an hour. Amazing customer service and they were quick! Ken was awesome, would definitely go back to this place!

Gia Bravo was absolutely helpful during my oil change visit. Completely professional and personable and gave me a thorough breakdown of everything that my car needed as well as all of my options to help get me back on the road. Will definitely come back to this location instead of the one near my house!

Thank you Leena for your customer service and professionalism! Thank you for answering all my questions! I will definitely come back!

Outstanding service at Penske Honda Ontario. Agent Ken was awesome. He gave us great customer service. Ken was knowledgeable, took time to listen to us, and made us feel special. We give 100% satisfaction and the highest rating for the work done on our Honda.

This is the only dealership I bring my vehicle to for service. I always have a great experience. The advisors are always so helpful and kind and make the process so easy!

Jason T was extremely helpful. He took the time to hear out my concerns with my vehicle rather than rushing me. Highly recommend! Thank you Honda, EXCELLENT service!

Mr Fred Wilson in service is very helpful and honest! Thank you Fred

I always get excellent service and support from Anthony when i take my vehicle to Penske Honda Ontario. He follows up keeps me informed and vehicle in and out in good time. This is the third vehicle i have purchased and anthony has taken care of the last 2. Nothing is too much trouble. Excellent service.

My experience here was very different from other places they were very welcoming and more did an absolute amazing job would highly recommend this place to anyone trying to get a car.

I was sold a lemon. The car is now not working and I’m stranded. Nobody has contacted myself or my husband in days. And we’ve been trying to contact the general manager. The service manager said he’s not allowed to touch my car cause it’s not a Honda. So you can sell me the car but you can’t fix it? This is YOUR problem!!! I’ve only made 2 payments on this car. The car is getting towed to a shop today and once I get the bill you’ll be reimbursing me not only for that but you’ll also be reimbursing me for the ubers back and forth. And if you don’t then I’ll have a lawyer reach out to you. I’m stuck over 60 miles from my home. I highly suggest someone calls me as fast as possible.

Great experience. Salam was great. Had us in and out sooner than expected.

I spoke to Uday a day before about the car that I fall in love with. He was very nice, respectful and friendly. When I met him the next day it was just like I was expecting never felt pressure about taking the truck, you feel like home 🏡. Mo maarefi help us out with the paperwork and I highly recommend him, he gives us the best APR ever even from our bank.Highly recommend this Dealership 👌🏻 if I could give it a 10 star 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 I would.

Dave Tribble is the best service consultant. I’ve been going here since 2014 & have had mixed experiences with different consultants, but Dave by far always goes above & beyond. He takes his time to explain things to you & gives you a diagnostic of the vehicle. He doesn’t pressure you or try to take advantage of you. Thank you so much Dave :)

Honest, pleasant service advisor, he didnt try to convince me to fix something that didnt need fixing. When I stated that I would have my own mechanic flush my transmission, I was greeted with a pleasant thank you and told me to make sure I give a bulletin code to him, as it is a common problem with my care.

Excellent experience. Anthony in the service dept helped take care of my car and made sure the process went smoothly. The guy treated me like family and I felt welcomed here. A quick stop to the Starbucks nearby and browsed the lot while I waited. 10/10 would recommend.

It was our first time going to this specific location and we are very pleased with our visit here. Mr Andy Ochoa was very nice and friendly, he was nice enough to offer us a coupon for the services we were requesting. He took his time to explain certain details we did not know. We are definitely scheduling our next appointment here again.

No appt but was welcomed anyways! Dropped off and vehicle was done on time with a car wash. Great place!

Penske Honda Ontario is really great. I really loved how they treated me they treated as a friend not a guess. I love this place also because they tell you what I need and tell me when it will be done. The best part is that when Anthony Medina told me what time icy car was gonna be done it was super accurate. I was surprised but I definitely loved how nice the people are I’m definitely telling people about this place.

John Ham (sales manager) and Frank Gomez were exceptional in helping locate and deliver the specific car I needed. Despite a wide shortage of vehicles, John went out of his way to get the car and offer a great deal. Frank provided a seamless delivery experience and helped answer all my questions (plus add a few helpful tips I didn’t think of). This is a great dealership - bring your business here!

I am always treated with respect and professionalism. The repairs on my car are done in a timely manner. It is a pleasure to do business here. My service advisor was excellent.

I had a fantastic experience working with Kris, Gregorio, and the rest of the Penske team. Seamless delivery, Gregorio walked through all the different car features with me once it arrived, and the car has been running smooth as can be so far.

Frederick Wilson was extremely helpful and the service was very punctual. Great stuff!

The service coordinators are always extremely professional. Many times they make me aware of coupons that save me money which I was not aware of. Most important of all, I am confident that what I ask to be done is actually getting done. I highly recommend Penske Honda Ontario for all service and repairs.

Came into the service department with a dead battery and was happily informed by Advisor Ken, that my car would be covered under warranty and I didn’t have to pay a cent! Process was very fast and had my car quickly in my possession again. Thank you Penske Honda!

Ken was very professional and knowledgeable. Appreciate the time he took to answer all my questions. I definitely recommend this place.

My experience at Penske Honda Ontario was amazing! The customer service rep Gia was so polite and helpful. She applied a coupon to my service that I was not aware of giving me a big savings. They really are helpful at the dealerships!

Penske Honda Ontario was GREAT !! Ken was very attentive and friendly . I recommend Penske Honda Ontario .

I had an appointment today for an oil change & tire rotation. I scheduled it yesterday and was told the latest appointment time was 3:30 pm. I was hoping for 4pm so that I didn’t have to take time off of work. I arrived at 3:21 pm and was checked in rather quickly by a valet. I was told to wait for a service rep to come get me. Well fast forward 50 minutes to 4:10ish I still hadn’t been helped so I went inside. A service advisor had me wait for manager Noe who was absolutely awful and rude. I was more irritated that I took time off of work to get there before 4 like they asked yet after 4 I still hadn’t been helped. While I was waiting to talk to Noe, still no one had gone to my car. He said that they were busy and could have turned away my appointment because of how busy they were… so making it seem like he was doing me a favor honoring my appointment. Considering he’s in charge of service, his customer service was terrible. He told me I could complain on Yelp so here I am reviewing on Google too. I also called Honda Corporate to document my complaint & they advised me Penske is independently owned and operated so I would have to contact their general manager. I called and left a voicemail for Kris and am still waiting for a call back. Why schedule appointments if they can’t be followed? This isn’t even the first issue I’ve had there. Multiple times they forgot to reset my oil light and it turns on a week later making me have to return out of my way to get it fixed. Another time right after service they triggered my tire pressure light and had me return to get rid of it. Another incident was a few years ago after an oil change where they told me they forgot to tighten something so my car was leaking oil for a few days. I think I’m finally done giving this location my business.

Dave Trible was very nice, the greetings were friendly, and my car was readywhen he said. He went over all service reports with me. He told me I needed tires...there was a tire quote attached.I never had service like that from any Honda service dept. He is a great asset to your business.

My service advisor Fred gave me all the coupon discounts he could for my cars recent checkup, and he was very friendly & personable. Made it that much easier. Ive been going to Penske for 20 years (bought my car there, as well) and with your solid customer service I am fully incentivized to stay.

Ive been taking my car here for years to get serviced and also have a bit of major work done. They always have the best customer service and the mechanics always do great work. The pricing is amazingly affordable. Most recently Mr. Wilson hooked us up for a timing job we needed done and saved us a bunch of money. And we also buy parts from them as well when we are doing our own maintenance. The people in the parts department (especially Mr. Lopez) are beyond amazing as well. I highly recommend this establishment. If I ever am able to purchase a new car I would choose to buy it from them since their sales team are always first to greet us when we arrive and always so polite and helpful.

I love getting my car serviced at penske honda, the staff is always helpful, and really friendly.

Great service! Definitely coming back when I need my car services..

I went in for one car in specific & to say they did everything to deliver would be an understatement. They went far and beyond to get me the best deal they possibly could, worked with me very well & were super communicative. I would highly recommend paying them a visit for anything you need. Big thanks to Bernie & all the others who helped me out! Couldn’t be happier

Shady dealership. I called about a pre-owned car and asked the sales manager about financing, and shortly after my call they took the listing down from Cargurus. I called again to ask if the car was still available, and they said that Cargurus put up the wrong price, we didnt give them permission to (blatant lie) and the price went up $9,400! As soon as they knew someone was interested, they increased the price immediately. Ridiculously unprofessional.

Ive had the same customer service man for years. Hes always helpful and informative. He make me feel like he is my personal service representative. Thanks Penske Honda!

Ive been here before and would have rated some experiences at 3 stars. But today was awesome. They called me and said there was a recall and they needed to keep my car for two more days but thats my only mode of transportation!!! When I told them that and that I would have to call around to friends to lend me their cars, they said they would try to finish my car same day and the did! I am so appreciative because I work everyday and need my car.

Everyone was amazing. Angelica and Hector teamed up so I could test drive cars while getting my trade in appraised so the process would be faster. Everyone there was friendly and super nice and helpful. 10/10 I would totally recommend this dealership to anyone looking for a Honda.

I always said when I got another car, I would be going back to Penske Honda in Ontario and I did. This trip was a reminder of how much I love their service. The salesman Bernie Duran was extremely helpful and kind. He really made me feel comfortable the entire time. He showed me what I wanted to see and he wasnt pushy about it. He found a way to get me a decent price for my trade-in an the finance guy Sam Cho was cool and hilarious. All around a GREAT car buying experience.

Sold my 2017 Honda Accord yesterday to Penske Honda. Juan and Vanessa were transparent, fair, and accommodating. Juan found my sunglasses in the car after I left and saved them for me. That meant a lot. I recommend hitting him up for all your used/new car needs!

The service advisors are friendly and courteous. My only complaint is the time waiting for servicing to be done. The waiting time to have my car returned has always been over two hours.

Great customer service!My car needed additional work and it was so simple to notify the technician whether to proceed or not. I was able to pay before picking up my car. The entire process was so seamless and my car is running great.

Service writer was very personable and nice to work with.but the repair technician performing safety recall to replace fuel pump was disappointing. had to return to the dealer the later the same day to fix fuel sensor that was not reconnected properly when fuel pump was replaced earlier in the day.

The salesman (Bernie Duran) was ok but, he had no information on pricing. That told me I would be in for a bitting war over the vehicle I was interested in. Once inside the sales office, another guy takes over (dont remember his name) but, he was hardible with his pricing tactics. He try to really bully me making inaccurate statements. I didnt care for him at all. The waiting to process after I purchased the car was much to long and they didnt offer anything to drink or eat. The dealership seemed to be short handed and made no effort to show hospitality, that didnt sit well with me. If I was not buying the car for my son, I would have went somewhere else to spend my money.I came already finances and I knew what I wanted. I came there at night when they were closed to look at the car I wanted to purchase. The dealership was OK but, during this time and age, it is all about hospitality are you take your business elsewhere! Over all experience was a C plus at best! I just felt like the guy felt superior to me as if I was stupid and didnt know what I was talking about. I have purchased over 10 new cars so I do have some understand how it works.

Best experience so far car buying! Our Sales Rep Alex was great to work with!!! He was extremely patient and had exceptional customer service!!! Absolutely great experience. Had been to other Honda dealers in the area and honestly best decision to come here.

My very tenacious dog chewed up various parts around the fuel tank and hoses to get to a squirrel. I had originally thought it was just the fuel vapor return line turns out, it was more and It was an expensive repair. I was at my whits end when Derek, Assistant Service Manager, suggested to see if insurance would cover it. My policy covered it, he expedited the parts and I was back on the road in less then 3 days.Many Thanks to him and the Mechanic who did rhe work, as I am a commuter from Palmdale to work in Ontario and NEED my Honda!!The dog is not in the dog house, but I am keeping a closer eye on her when she is outside, should another squirrel come ino the property.

Friendly professional service. Mr. Medina (Service Department) was thorough and explained things clearly.

It was hard to say no to the deal I was offered. Frank Gomez is the man who helped me and I appreciate all the time he put in to helping me get the car I wanted. He did his job perfectly. I’d recommend him and Penske business to anyone after what he did for me. Thank you.

Very honest didnt try to over charge me for services not needed very honest

Thanks to Nina, best car buying experience Ive ever had. I have purchased about 5 cars before and none compare to the service I got from her! You guys should have more people like her. She should be in charge of the sales department due to her honesty and great service. Thank You very much!

I am thoroughly satisfied with my experience and purchase from Penske Honda Ontario! The staff was extremely helpful, answering all my questions and helping me with my purchase, from the GM, to the sales associate, to the finance manager. I highly recommend Penske Honda Ontario!

Good and Fast Service for vehicles, parts department are very helpful 👍

Quick appointment, easy drop off, Fred Wilson kept me updated and they were done pretty quick!!! Such an easy process though them.

Fred was an awesome service advisor! Very kind and helpful. I would recommend him to everyone!

Awesome experience! I made an appointment for a recall on my car. When I arrived, they helped me right away. They told me it would take about 4-5 hours but it took only 3 hours. They also gave a complimentary car wash. Wasn’t the best wash but can’t complain!

It was very clean, safe customer service was great too everything was explain to me. Fast and easy

Really helpful and welcoming staff. Was very clear of the service I was getting help with.

Let me start by saying this dealership and Luis took their time and finding the perfect car for my mom I was more than happy when they offered me a tremendous deal as well as a really low interest rate. From walking in and speaking with the receptionist to the test drive and last signing documents they made the process super simple I would definitely recommend this dealership and next time I’m in the market for a new vehicle I will definitely be calling them first.

I had a great experience. I felt right at home dealing with a gentleman by the name of Rico Gutierrez. He was polite and made sure I knew about all the latest upgrades in the vehicle. Overall a great experience. Thanks again.

Wow what can I say Jaime Manager on Site and Gregorio car sales men, were very much helpful friendly, experienced with all answers to My question. Have to share to whom it may can this Team is the A-TEAM In my book. Thanks Penske Honda and Team for making are experience memorable Thanks

The staff here is amazing super helpful. From the salesperson to the service people to the finance manager. Edgar, Mo, Jamie, Juan, Omar and everyone who helped me out did an amazing job. This is the only Honda dealership I’d go to if I’m buying a Honda or getting service done.

Salam has EXCELLENT customer service! The best Ive ever seen at a dealership!

Very fast and friendly service. I will definitely be back and I would recommend it to any Honda owner

Uday was very professional and patient got me into a nice jeep great service totally satisfied would recommend.

Great Experience! Mr. Wilson was super friendly and helpful, and the price for service was actually super affordable! Highly recommend!

Great experience with the service department! Fred Wilson is a great service advisor. He’s patient, friendly and knowledgeable. I would definitely go back!

Service was amazing! They were able to put us up with a great deal and helped us throughout the entire process of buying our car! Overall amazing staff and service! Would recommend anyone to go here if you’re looking for a new car

Excellent, all as if I was special To replace my Batteire and have me on my way was a great experience for me, YES I would recommend to everyone to .Buy and get GREAT SERVICE FROM PENSKE HONDA ONTARIO, Edward o. Morales

Penske Honda Ontario is by far the friendliest Honda store Ive been to, what a great maintenance team! They explained everything clearly and squeezed my car in (without an appointment) for it to be done in less than 2 hours. Will definitely be visiting again, and I highly recommend.Loved the complimentary car wash.

Experience was easily simplify broken down and easy and wait time for was much shorter than I expected

I made an appointment the day before and they fit me in the morning into their schedule as soon as I got there everyone was super friendly the check in process was so fast I didn’t have to wait and then my car was ready and know what time the agent to help me serve as my car he was super friendly the guys that give you car everyone is very professional I will recommend this particular dealer to anyone that wants to get service by a Honda very professional for service great prices they even gave me a coupon so I can save a little bit more money

The service at Penske Honda Ontario was amazing. I made an appointment to get my car serviced once I got there I was taken care of right away. The broke everything down so I knew exactly what my car needed. I received a text message when my car was ready, I also had the choice to pay on my phone or in person. David Trible was kind and friendly and made everything easy. I would definitely recommend this dealership to my family and friends.

My first time at penske honda Anthony media waz my service writter was amazed how comfortable I waz ther I sat ther almost 5hrs I dont ever wait around he told me they didnt offer shuttle service and I waz okay waiting he made aware wher restrooms and vending machines and water and ice amd coffee machines all were at ...yes I will be going back and looking for Anthony is for his wonderful service and great advisor he is thanks penske honda see u soon 😊

The service provided was excellent and the staff that assisted, ken was courteous and helpful. This is the place to go for quality work and service

Penske Honda has a clean sitting area with a huge TV to watch. I love that they have cubicles that you can plug in your laptop and work while you wait for service.

I’ve been going to Anthony Media for my last couple of services and he’s been great! If I have a tiny issue with my car, he always offers to take a look. Great customer service from Anthony. 👍🏼

I had a great experience at Penske Honda Ontario. They have a great selection and I found exactly what I was looking for. Everyone working there was very helpful, friendly, and accommodating. The entire process was seamless from beginning to end. Highly recommend!