Terrible customer service buying an auto. We did not purchase the truck because how the finance guy treated us as we came in already pre-qualified with 100% financing and he was not willing to negotiate with us on the price. We own a Cadillac that we purchased in 2011. Great car and serviced at Mark Christopher. Service financing back then was fantastic! Not so much now.

Service was excellent! They had my vehicle repaired that day and were great about repackaging the Cadillac Cue core so I could send the old core back to ISS Automotive. Four stars due to the fact that Cadillac should have a recall on this item. Many Cadillac owners have had the spider webbing issue pictured here. Plus, the bottom half of the unit (on/off switch, seat warmers, hidden compartment, etc.) quit all together.

This dealership is full of lying, scammers. They had a car listed for 115k then when they ran my credit and had wasted hours of my time applying. They called me back stating that because people are selling used cars for high right now they had to add 20k to the purchase price. Scammers and fraudsters. Beware

HORRIBLE customer service. Extremely rude. I would never spend my money at a place that treats its customers like this. And apparently I was speaking with two different managers.

Took my Cadillac Cts V in to get diagnosed. They said they found nothing wrong but the car still had vibration and a rattling sound. It was a waste of time, the only bright side was the zero charge.

I can see why only three stars... surprised not a one star... geeze what a cluster here...Some the worst customer service Ive ever dealt with...Why make an appointment?Why when booking appointment on line, dont they tell you, all service is only at Chevrolet station, due to Covid. We waited at Cadillac 10 minutes before mechanic informed us, to go to Chevrolet service ...We see there are two lanes, seven cars deep lines. Wait outside our car for 20 minutes on a warm morning. no one is acknowledging us. I walk up to the door of service and ask, do I wait in that line, if I have an appointment? A blonde, sorry no one is wearing name plates, tells me, wait in line everyone is busy. So we do, 20 minutes.. still no service writer. service writer comes up, Obviously no one wants to be bothered.Service writer shows up.. he comes over we go over needed service and warranty work and request an oil change. He leaves to never return again. Fifteen minutes later we are still standing in the warm sun. I go into the service writer area, greeted rudely by a brunette, once again no name plates, she snaps, what are we doing. I explain, weve waited 45 minutes in all and no one has checked the car in. Brunette snapped back, to wait and then does the up and down stare. Did she think I was under dressed for service, in my jeans and white blouse?List of service needs:3rd replacement of radio, crackedStep bar doesnt work half the timeA bad stench comes out of A/C when turned on, even after I paid 100.00 for a new air filter less Tran a year agoOil changeLater that day, I get a text A/C issue will cost me 395.00, no fault of mine a manufacturer issue. I decline. Really????? 395...Next day I get a call car is ready, I inquire as to oil change charge, reply back : oh I didnt know you wanted a oil change. I was right, service writer was hurried and didnt really listen. You are a service writer, correct?Oil change was done as we waited to pick up car, another warm day. The delay put us right in time for evening traffic.I was unhappy with the entire visit, so when the review request came in from corporate, I stated my honest experience and how bad it was. Also requested for the 3rd time a call back from a manager. No reply. No call ... until 10 days later and two emails, thats when the insult to my integrity and once again, no one listens over there, happened again..Jeff Rizzi calls me, I once again go into detail as to the bad customer service the wait the oil change and A/C issues. As Im speaking I had to request that Mr. Rizzi please let me speak, as he was talking over me. Once Im done he becomes defensive, I comment the bad customer service runs not only in service though into management . I reply, that review I gave per dealership request will be put on other public sites., because its the truth and this phone call isnt only confirming bad service. I had also inquired as to why 395 for A/C stench that is clearly not my issue. Mr. Rizzi had somehow taken my inquiry as to me wanting free a/c service and offered it to me. What an insult to my integrity. I asked him, where in this conversation did you hear I wouldnt leave a bad review, if you fix the a/c problem at no charge. First Mark Christophers employees do not listen 90 percent of what you have to say, the other 10 percent, they try to misconstrue your words to fit into their defense. After explaining that is not my intent, he stuck with that, I finally end the circus of a conversation, tell him I decline the 395 offer and will take this entire issue to headquarters.. wished him luck, because he will need it..STAY AWAY FROM THIS DEALERSHIP. BAD CUSTOMER SERVICE. BAD MANAGEMENT AND WORK IS AVERAGE.. MOUNTAIN VIEW IS ONLY A 15 Mile ride. ITS WORTH THE DRIVE ..

Ive had my Escalade for about 3 yrs now.. They called me to offer me deals on trading up to a newer model. When I arrived, the lady who made the appointment with me (and texted me a reminder the night before) was no where to be found... I finally texted her and she acted surprised I showed up on time and told me she would be back in an hour! After taking the day off from work and driving an hour to get there, this was unsatisfactory. She said she had an emergency, but didnt tell anyone else?? I told her to hand the sale to one of her associates that was working and present. He showed us a few cars and fed us a bunch of excuses as to why they had hardly any inventory, and he seemed to not know much about what the did have...I left out of frustration for the underwhelming experience, and I will be turning in my lease and leaving Cadillac for good. I expect this kind of treatment when shopping for a used Hyundai, but from a CADILLAC dealership??Very disappointing

Excellent service

Good sellers