Went in kinda late...probably 30mins before closing and they were all still very helpful and patient. We ended up having to keep them there a little later than their normal hours and they didn’t make us feel rushed at all. Marshall, our mobile expert, was awesome! Super helpful and knowledgeable. Got things done quickly and efficiently. Definitely my go to T-mobile store from here on out. Thank you T-mobile at the outlets at orange location!P.S. google maps will take you to some other location in the outlet, so if you’re looking for it just know it’s across from the Levi’s store!

Super Shout out to Marshall, thank you so much for you patients and professionalism. After working with my family and I for 2days and still providing us with the BEST SERVICE TMobile has to offer makes me glad to have crossed over from another provider. Daniel thank you for your HELP as well !

The store is excellent and the staff is helpful

Wow. I had a awful expierience at almost every other carrier and they treated me with such decency and respect it was really incredible. I ported 2 lines of service, got 2 iphone 11s and only spent $20 more per month then what I was at with verizon prepaid. Was in and out within an hour. Staff was super patient with me and wife and was extremely thorough. Probably the most refreshing expierience I have had in a while. Will definitely be back.

Staff are helpful and polite. I would give this shop 5 starts if they could have more devices in their inventory.

Great customer service...no hassle returns! Reason I am a loyal customer for over 10 years.

Good service, Stephanie answered all my questions. I would definitely recommend t-mobile.

Was trying to pay in full for a iphone($1,500), but I guess the greedy workers want to save them for their commission sales

BE CAREFUL WITH THIS LOCATION! READ VERY CAREFULLY BEFORE SIGNING ANYTHING! They charged me for somthing I never received and made the payments so small it was easy to miss. I was charged for a GPS tracker at $3 a month. Never got the product but was charged for it. This is fraud! When I went into the store to solve the issue and even though they could see the product was never activated they did not check cameras or anything else. They did not reprimand the employee who did this!

Great service. Store closed at 10pm, I walked in after a long day of work at 9:45pm. Stayed open past closing time to finish my requests. Hiram C the gentlemen working that night, guided the process of switching carriers, it went very smoothly. Saved me a few bucks, and honored a special deal which was amazing, and also rewarded me $200.00 in special offers for switching. Located in a busy mall, so expect traffic outside, and inside the store.

I’m a satisfied customer no doubt !!!! I got a great deal with a great experience as well. IRMA is such a wonderful lady she Hooked me up purchasing a new iPhone and new line with low down payment compare to other carriers. Overall am a happy camper. She’s a sweet lady answering to any questions I had great customer service.#1 IRMA ask for her!!!

Well this was an amazing trip coming to this store I was trying to buy an accessories for my phone when I stopped by to Anthony one of the lead sales associate there! He was very professional and well trained on giving out great job sales on customers imcluding myself. I’ll be back without a doubt! 👌👍👍

I was just walking by, and I came in to check out the prices and jay Singh, helped me. While he was helping me out I told him that Ill be back later, and I did. Since I came back he has been the best from day one. In the meanwhile I had many questions and he took care of it right away! He has the best customer service here!

Thank you jay singh for helping me out. You got me a great deal. Your service is outstanding! Best sprint store in town. Helped me fast and answered all my questions.

Fernie and his new Jessica helped me get a brand new iPhone XS Max! The experience was great:. Fast and they were so helpful. I love my new iPhone!

John once again.... did his best.... Anthony every professional.

I would give this place zero stars but I cant. This place has the worse service and they are a bunch of liars. They trick you into thinking you are getting something when you arent. Do not come here for phone services. The trick you into contracts you never agreed on. Now in suck with line I never wanted as well as phones.Instead go to tmobile or at&t. They are better then sprint and much more helpful and they care for their customers.

To John and Jessica from sprint store at the block of orange.. really good customer service but once my 1st bill showed up you can see all the lies and betrayal this store has to offer. I would not recommend this place and you will be over paying for services and devices you dont need. And the pay for early cancelation fees. Im glad you got sale numbers and getting a little bonus due to me paying double for my sprint bill.

Came here for a prepaid card and got excellent assistant. The staff is friendly and helpful. I would come back here if I need an other one and I am close to the store.

Worse place to ever come to the rep Anthony was very misleading they rip you off! Manager was also very rude! They tell you one thing and then charge you another! I had gave them my card and they told me they would charge me the next day and thrn ended up charging me a 35$ fee for an unknown charge. Will never go to sprint ever again. Never told me about a 14day return policy and now my credit is going to get messed up. They wont even let me return my phones keep telling the manager. I barley had them for a month! Never come to this location!

We were tricked into joining sprint at this location!! I loved T-Mobile should of stayed can’t wait to go back to them when lease is over. We were told so many things and our bill 25% higher then sold. They said we would get $100 rebate per line and got 2 of 5. Recently I walked in with a question and was basically shut down by a rude employee. Told me call sprint and I called and again the worst service. The worst experience ever! Lesson learned .

You would think with all the employees lounging around the wait would not be long. Nope. Also, if I come in to pay my bill, I just want to pay my bill, please do not waste my time with upgrade talk.

Really, good customer service with Carlos and Jessica also Alan came through with good service love these guys...

***PLEASE READ / LEGIT REVIEW******THIS IS NOT A REAL SPRINT STORE & WILL CHARGE YOU MORE $$$ FOR A PHONE VS A TRUE SPRINT COMPANY STORE***(PAID $140 VS $60 OUT THE DOOR)***THIS STORE IS ACTUALLY A THIRD PARTY RESELLER NAMED ARCHTELECOM THAT WILL TRY AND LOSE YOU WITH THE SMOKE MIRRORS SALES TECHNIQUE (DISHONEST CHARGES)******THEY CLAIM THAT THEY WILL NEED TO CHARGE YOU TAX FOR THE PHONE BUT WILL ACTUALLY CHARGE YOU FOR ACCESSORIES THAT YOU DID NOT REQUEST AND DENIED AND WILL SAY THAT THE SPECIAL DEAL THAT THEY HAD GOING ON WAS TO APPLY YOUR TAX AS CREDIT TOWARDS ACCESSORIES***(THEY CHARGED ME FOR 2 GLASS PROTECTORS AT $40 DOLLARS EACH BUT TOLD ME THEY WERE FREE)***IF YOU COMPLAIN, THE MANAGER WILL JUSTIFY ALL THEIR SALES ASSOCIATES WRONG DOINGS BY ISSUING A RESPONSE THAT THEY CANNOT BACKUP WITH ANY OFFICIAL DOCUMENTATION******ALSO THEY WONT HAVE THE PHONE YOU WANT, THEY WILL ALWAYS MAKE STUFF UP AND TELL YOU THAT A MORE EXPENSIVE PHONE IS IN STOCK AND WILL TRY AND SELL YOU IT SINCE THEY KNOW YOU NEED ONE. (SALES TECHNIQUE)***---------------------------------------***POR FAVOR LEE******ESTO NO ES UNA TIENDA REAL DE SPRINT Y LE CARGARÁ MÁS $$$ PARA UN TELÉFONO CONTRA UNA TIENDA DE LA COMPAÑÍA VERDADERA DE SPRINT***(PAGADO $ 140 VS $ 60 FUERA DE LA PUERTA)***ESTA TIENDA ES REALMENTE UN DISTRIBUIDOR DE TERCEROS NOMBRADO ARCHTELECOM QUE LO INTENTARÁ Y LO PERDERÁ CON LA TÉCNICA DE VENTAS DE LOS ESPEJOS DE HUMO (CARGOS DESHONESTOS)***(ME CARGARON POR 2 PROTECTORES DE CRISTAL A $ 40 DÓLARES, CUALQUIER ME DIJO QUE FUERON GRATUITOS)***SI SE QUEJA, EL ADMINISTRADOR JUSTIFICARÁ TODAS SUS ASOCIACIONES DE VENTAS INCORRECTAS HACIENDO UNA RESPUESTA QUE NO PUEDEN RESPALDAR CON NINGUNA DOCUMENTACIÓN OFICIAL******TAMBIÉN ELLOS NO TENERÁN EL TELÉFONO QUE QUIERES, SIEMPRE HACERÁN LAS COSAS Y TE INVIERTIRÁ QUE UN TELÉFONO MÁS EXPENSIVO ESTÁ EN STOCK Y LO INTENTARÁ Y LO VENDEMOS DESDE QUE ELLOS NECESITA. (TÉCNICA DE VENTAS)***---------------------------------------I feel extremely cheated because I only wanted the phone and declined the purchase of accessories because the only phone case that they had was for the pixel 3aXL which is not entirely compatible with my pixel 3XL. After I had expressed my displeasure with the case the sales associate stated that he will provide me this incompatible case for free. Since this phone purchase took a very long time and the store was closing the sales associate didnt fully explain the full set of charges applied to my credit card and told me that I was paying for tax for the phone. After reading the paperwork that they had left me with, I discovered that I was charged for two screen protectors that were priced at almost 40 dollars a piece. I only wanted the phone and dont understand why I was charged more than expected. I had later compared the price difference between in store and online store and have seen that I was cheated with these extra add on charges that are really accessory sales. They are crooks.

Jessica is a great employee she was very helpful with everything highly recommended her its a great store with great and helpful employees thanks to her I got the Samsung Galaxy Note9

We always come to this location - Jaspreet is the best; he always takes great care of us!

WORST SPRINT EVER DO NOT I REPEAT DO NOT COME HERE!!!! Manager is super rude and if you look vulnerable she will take advantage of you, she will not help you out and will charge you for fees and then be of no help. Never in my life have I ever came to a sprint after being a member for 10 years to this experience. Looking at reviews she’s been a problem don’t know why they don’t get rid of this woman, sprint you are loosing customers because or her, loose her instead!!And to the person replying on me calling them, Oh i called... I was put on mute for 15 minutes without being told and then just hung up on. Tried calling again and no answer!! So to the community that is how you will get your problems resolved!!Do not bother coming in here..

Got the visitors sim while on holiday from New Zealand here back in July. The young guy that served me was great and very helpful.

If I could give this place -stars. O.M.G never been mentally, financially eff over by a phone company. Why did switch to sprint. And oh come to find out they never paid my remaining balance from T-Mobile. I just recently found out cuz I was checking my credit. This bill from T-Mobile of September 2016 was suppose to be paid off and it went to the credit collection in December. February comes and there hurting my credit. Amazing that I never got the phone I wanted they lied and lied to then come to find out the person that had helped me doesnt work there anymore. So from September till today I have been paying for the phone I didnt want, and guess what I was never informed that i can pay monthly to own the phone not just lease it. Please if you want a bad costumer service a 3G network and ending up to file FCC complaints for multiple false advertisement go ahead stay with sprint and switch to sprint but if especially you want a real 4G network go elsewhere. And trust me I been on the phone with every department that sprint can give me and they only want me to either spend more money now and or wait to still spend money to get the phone I want with the same lie of 4G network that really is 3G network. I get 3G on my iPhone 6s Plus service all the time when I have a 4G plan and a 4G phone. Now I am waiting to actually speak with the executive department who handles your dispute, but somehow they forgot to call me too last Friday when I had attempt to call them twice two days before Friday and they were too busy. Do you see how much hassle in 6 months I have to deal with. Gosh a lawsuit for mental breakdowns every time they speak to me would be a good idea but such waste of energy and time with sprint that I can no longer be part of. I am only wanting to let the people know what I been going through with sprint so please be sure what you are getting yourself when you go to sprint.

I went there to check out the new deal for new lines with unlimited data. David was very helpful from the moment I walked in. He gave me a rough estimate I felt good about. They didnt have the phone I wanted but figured ordering the new Samsung S10+ would be faster than waiting months for a store to have in stock.Vincent took over in opening a new account. He was very courteous and thorough. He even helped other customers while helping me but it didnt feel like it delayed my process at all. For a customer with a difficult problem, he politely sent them to another associate which showed me his decision making and prioritizing what is more important at hand are excellent and prime example of how employees should be anywhere. He even answered every question I had regarding the account, payment, and process while setting everything up. He even welcomed the questions and on top of everything, he brought me and my mom a glass of water without even us asking.Im very happy with the decision to come here and buy my phone. Im expecting it by mail around mid to late April.As far as customer service goes, my experience was better than I expected and highly recommend this place. I came on Tues afternoon when it was kind of slow so I didnt have to wait at all.

I Would not recommend sprint to anyone our monthly bill went from $170 to $370 and the employee cannot answer why they just keep saying that our plan expired and when we purchased our phones the sales employee told me and my wife our plans wouldnt change

Lies, Lies, Lies!!!! Went here in January to switch 1 phone and Syde suckered me into getting 2 phones and a hot-spot. He was super nice and even gave me his personal phone number just in case something went wrong. He showed me a price that I am going to pay and that the first bill is always a little more so I wont see the true price per month until the second month. Well, after 6 months I have been getting a bill that is $80 over what he said and Customer service on the phone cannot change my bill. Oh by the way, what happened to Syde? who knows, he did return my texts couple of times but then his phone got disconnected. Now if I want to get out of Sprint I will have to pay over $2000, yes over two thousand dollars. I dont know whos worse the salesperson or the company that will not do anything.Just be careful when you talk to the sales people here and make sure you get everything on paper (I mean the print out from their computer)Hope this helps someone

Vincent was very very patience and professional in helping me transfer info from one phone to another, and then back again. Thank you Vincent for the great customer service

Great place love there customers services

Well stocked and conveniently located. Helpful staff.

Had a great experience here I got a new phone and my bill actually dropped defined recommend this sprint store the best one Ive been to so far

The stuff is amazing so helpful it is the best customer service ever

Want excellent service? Talk to David P. He knows his products.

They are commissioned based and will lie and give you over the top customer service just to screw you down the line. I was given a free tablet i just got off the phine with the REAL SPRINT and they told me im leasing it! They will smile to your face and tell you its free (no money now) while you get billed. If your on autopay, becarful as the payments are always taken without a bill since tgey created everything even an email to where the electronic bill will be sent. I am asked for a pin everytime i call. I never created a pin! I now have to file a complaint with the California Attorney General and the Consumer and Fiance Protection Bureau because all the comments on here say the same. Mislead so that they can get paid off commission. They have to speak with the sprint sales service center to correct all the wrongs they have done! Not just to me but to Everyone! These people should not be in business as they are stealing and hidding behind the name of Sprint but they are a THIRD PARTY!

Anthony was the biggest help with getting a phone all set up on a plan, hooked it up!!!! Great staff!!!!!GOO HEREE!!

Had to change my sim card and the attention was really good.

Yes they do lure you in with deals and screw you over by leasing. But this is why we should do our jobs in reading our contracts also the service is bad metro is better and faster but we switched phones and is working fine so far lol they dont really explain much unless you ask lets see how this goes.They made me get a temporary number for 24 hrs and I would get my number back there days went by and three guys including the manager claimed they couldnt get it back. Finally Hiram and Neph helped. Neph helped over the phone and hiram helped my husband in person. Them two really go outta rhe way way to help ppl unlike the others. That just wanna make deals.

Its like buying a car when you come here!

Jay lured me in with a good deal but then increased my bill by almost twice the amount he promised in the store. Dont even bother coming in. Everyone seems nice at first but then they mess you up ! Jay didnt even tried to help.

Had a great experience,iam staying with sprint because of rupals great salemanship,personable customer service,helpful personality and all around great person,also all the team members were awesome too,friendly and helpful, sprint should take this store as a example of great customer relations

First of all their service is terrible.The sales reps and Management are so unprofessional and sell nothing but lies. They don’t care about their customers. They just try to make money however they can. I was on an 18 months lease with them and the whole time it was just a really bad experince. Don’t recommend specially this store. 👎🏻 Go to T-mobile or AT&T.

ONE STAR cause I have to....walked out to an agreement to monthly pay 210 got my first bill at 270 was told it was insurance just for the first three months come to find out that was the monthly agreement and I had no insurance at all on my 800$ galaxy s9.. wouldnt trust them there !!!

Customers service is horrible. I had the worst experience in my life as a costumer I would never go back to this location which is not even a business there is no professional personal in such place I was treated with the least respect expected from a well train personal If I could I would not even give this location a single star but is not possible Indeed this place should be closed completely!

Worst worst customer Service dont even bother coming to this store.Syed is the worst all they worry about is sales sales. At first they treat you well once your in your screwed. Sprint service is bad even Metro has better service than this crap. Dont wast your time here trust me

Rupal Patel has been nothing but first class service for my wife and I. From a bill with 5 lines & adding a 6th one he got us a better deal overall plus deal on handsets for my wife & I.If your ever need good service, patient rep Rupal Patel is the man for the job! Thank you Rupal & Thank you Sprint! #HappyCustomer

T-Mobile workers r awesome & helpful but the only main problem I found in this company is....their internet services. I purchased the 4G speed net but I mostly use the EDGE speed. Which is soooo slow. U need to stay outside the shops or the malls so u can have the good speed. Otherwise ull stuck with EDGE.

Josh and Yousef ware very helpful, jessica was rude :(

Awesome employees. best customer service

Good customer service TY you guys

Great customer service, they helped me to activate my cell, thanks.

Received proper care and information on my device.

I love this store. Ive been a customer for over 3 years.

Horrible, horrible and more horrible customer service. I changed phone company on August and I have not received my prepaid card. I already went three times to ask the status and they told me that I will received it in a few weeks. I call Sprint an told them my issue. They told me that they didnt submit the promotion when I changed phone company since August!!!! Really 😲😤

Service really sucks!!! 6 people working but actually only 2 helping.... 4 just stearing at the computers????? What kind of services is that 30 min to pay my bill!!!

Fun friendly staff.

I give you guys 1 star because jay and the manager wont help us get my money back that we paid cash in the store its been almost a 8 months and you jay havent solve that problem you and the manager are just giving us longs and longs on our money you guys should be more responsible I gave you guys the cash not to customer service or anyone else I wonder how more long should I have to wait to get my money back Im tire of waiting for you JAY to solve this !!!!!!

Discustingly aggresive salesman was no help at all. Worst t mobile store ever. :(

Worst store ever scam artist work here i advise never to go here instead use a coporoate store these guys are all screwy ass holes!

They are so nice and very helpful

Bad Customer Service and false advertisements. They lure you in with deals then surprise you when you get your bill.They also have too many hidden fees. Jay, the rep that attended my husband and I cheated us twice. He messed us on our deal and when we called him to see if he could help us and fix it he refused and denied us the help.

John Halim was the bestThank you for everything

Worst service. They dont know how to do their job

Terrible just terrible!!!! Dont come here unless you want to get ripped off!!!!

Very poor service. Very rude specially the assistant manager.

Save yourselves theyre a third party.

I came in the answered the questions I had for them and took care of my needs.

They are extremely rude and this is the worst costumer service don’t go to this sprint they don’t help you at all they make you do everything instead offering their services.

Bunch of pervs working here with the absolute worst customer service.This place makes me want to switch my whole phone company.

Great customer service

Excellent!

Helpful

Good service

Good enough

Terrible service

Cell phones

Great

Terrible service, the worst thing I can do is not recommend them at all. They were buying me a tablet and cell phones that I wasnt even aware I was dialing for. And they will help and that lousy people so rude did not want to help me they always divert me that they would call me later and nothing I do not recommend them are crap they only do scary fraud

Bad service the worst of the worst 😡 they did not want to sell me a cash cell phone, if I wanted to activate a cash cell phone I had to buy it outside or use it that their employees sell

Super bad service they offered me a plan and they are charging me for another, I have been trying to get this problem fixed for 4 months and it seems that the store manager bothers her every time I come to see if my problem is already solved, she always takes me out. back I am only asking to be charged for what was offered I am not asking for anything for free of course I do not recommend this place at all and the system is always very slow in this particular store terrible service I would like someone from the company to be You will contact me to resolve this situation.

Iram is the one who always helps me when it comes to technology, he is a good boy

Bad experience they make bad sales and they make excessive charges change to other companies because sprint does not work

Bad experience they promise and they dont deliver they offer one thousand things and they dont give them very bad liars