I have purchased 10 new cars over the years . This month I shopped at several different dealers while looking for my next new car. Most of my experiences were pleasant enough. But I have to say my experience at Mazda of Orland Park was by far the best shopping experience I have ever had. As a matter of fact the Mazda was not at the top of my choice list when I walked in the door but thought I should check it out. I was able to walk around the lot and show room without “pushy sales people” chasing me around. I actually had to seek out a sales person once I decided to take a test drive. John S. was fantastic! Not pushy! He listened to everything I said and found exactly what I needed that fit my wish list and my budget! He answered every question I had. He was very knowledgeable. He gave me plenty of space and time to really get to know the car before making a decision. They gave me fair value for my trade and the time I spent was pleasant the whole time! I will send friends and family there for sure!!!

I bought my first car here at Mazda, Orland Park and I had the best experience. John and Jack were amazing. John made my car shopping experience so easy. He was so helpful, patient, genuine. He felt like family. I am also in love my new CX-5! Thank you!

Purchased an awesome CX-5 with John! He was so helpful and really worked to get me the vehicle within my budget. It’s a hard time to buy a car, but these guys were great to work with! They also matched my CarMax trade in offer. Very fair pricing and felt like honest people. The dealership is also beautiful!

5 stars for their staff and the excellent service we received. I cant say enough about this dealership. The staff was welcoming, friendly, extremely knowledgeable and very helpful. They stayed 2 hours late just to get the sale done and were patient the whole time. Never rushed us once. In the end, we ended up driving away in a brand new Mazda 3 Hatchback. Best dealership experience ever. Thanks again to Tory and Jack for all you did to help us tonight.

Walter helped my wife and I purchase our first car. I have heard the experience can be overwhelming, but he was patient and made the process a breeze. Would recommend to any new car buyers!

Our salesman John was amazing he helped us get exactly what we were looking for.The entire process was fast and easy.

Overall a great experience. Victoria was amazing for sales. Everything was so straightforward and honest it honestly felt unnatural for the car buying experience (in a good way).

A representative by the name of Ruben in the service department helped me out. I went to get an oil change and tires rotated and he was very polite. He kept me updated via text message and also gave me additional details about the services I had no clue about. It was a great experience.

I highly recommend Mazda of Orland Park. Great warranties...really, who else has lifetime warranties on their engines when you purchase a new vehicle??? They also offer free oil changes for the first year on my new 2021. Customer service was wonderful as well. We had Rob handle our sale and while he was new to the arena, did his best to answer any questions or find the answer to any questions we had. We also dealt with the owner, Eric. Down to earth, kept it real and went the extra mile!

I always receive great service here. I love Madza

Not wiling you go above and beyond for a customer that has purchased a brand new vehicle from this dealership. To then having to bring it into service and find out I need to get a A WHOLE NEW TRANSMISSION at only 20K miles. Now I have to wait I don’t even know how long till they get my transmission and install it. Without a vehicle to drive because they were unable to give me a loaner vehicle. I am so highly disappointed with Mazda. With the issues I have with my car that I purchased BRAND NEW from them and have Mazda not provide me with any other possible way of transportation

We purchase a new cx 30 yesterday and the experience could have been more perfect, Adam from sales is just fun to work with and straight forward. We would highly recommend Adam if you need assistance in buying your car in this dealer. And also thanks to Jack from finance who help us get through even though we were late but he is patiently working with us. Thank you guys again!!!! It’s worth a travel from Chicago to Orland Park 1 and a half hour if your customer service are like Adam and Jack.Thanks,From: Mark and Felix

If you are looking for a Mazda vehicle, best salesman I have ever worked with, Adam Szymanowski Orland Park. He is extremely knowledgeable, no games, trustworthy, detail oriented, prompt on his response time and incredible customer service! We have purchased and leased numerous cars over the years, I spent the past several weeks on a daily basis looking for a vehicle, he was the best sales person I have ever dealt with. Only Wish I would have gone to him first, I would have saved myself numerous hours in research and learning the accurate figures and facts on competing vehicles much much sooner. Buying a car is an exhaustive process, go to Adam he makes it so easy. You will walk away with a vehicle tailored to your needs, for the best possible price and financing terms available. No gimmicks. No games. If you are buying a Mazda- head over to Mazda in Orland and ask for Adam.

I recently purchased a 2021 Mazda CX5 and had a pleasurable experience purchasing the vehicle. John Sequeira listened to me on the vehicle I was interested in purchasing and answered all my questions. We negotiated on an agreeable price and made the transaction.

Jose my service advisor was very knowlegable and helpful. I will returning for future service.

Mazda of Orland Park was an excellent car buying experience for me. From the moment I walked the door the service desk was quick to greet me and get me in touch with the sales rep. Steve. I took the car for a test drive, awesome!Then worked thru details of financing and everything was clearly explained. No gimmicks or tricks, just straightforward and honest answers to my questions. The kind and very knowledgeable lady in financing clearly explained everything to me regarding financing and fees and warranty all while keeping my monthly payments within my budget.Great job to all of you at Orland Park Mazda!If you’re looking for a great car buying experience at a great price then go to Orland Park Mazda.

Well, I didnt end up getting a nissan, or a car there. But they were by far the best folks I dealt with. Steve was super! Thanks for educating me and being so helpful. I wish him well.

Everyone is so wonderful and helpful here. Bart, Jack, and Steve are all so great and made the process of purchasing a car an easy one. They explained all the details and got me into the exact car for my needs. I will continue to recommend Mazda of Orland to others.

My fiancee purchased his Mazda from here in May. The sales team was fantastic. The service team is another story. He recently took his car in for the maintenance oil change/tire rotation. The next day while he was on the highway, his steering wheel started to shake, as if the tires were not aligned. He called the service department on a Friday and spoke to the sales manager regarding the issue. He was told they could not make room for his car until Tuesday and that there was probably snow in his rim causing this issue. He luckily was able to get in to a local shop the same day and they re aligned his tires for free, no questions asked. They said it was possible there was snow in there, but most likely the tires were not aligned properly after the tire rotation. This is not how you take care of your loyal customers. We will not be taking his car there anymore.

Everything went smooth, total time under 3 hours!

Purchasing my vehicle was thorough, quick and extremely professional. Sales and finance staff were excellent.

Best car sales experience I have ever had and the CX5 is a great car. John was very helpful.

I was debating on leaving this review but with how the world is going now, I believe this is important. I stopped at this location as a first time car buyer and what’s crazy is, I truly wanted a Mazda. It was the car I’ve had my heart set out on. However, the moment I walked through the door, I knew a Mazda probably wasn’t what I was going to buy.I will admit, I look young so I will give the sales floor that. But walking in the door I already saw the face of the sales team and it looked as if they were looking at each other like “Who’s going to take this one because I’m not wasting my time.” Now, one who i guess received the ‘short end of the stick’ did come up and help me. I told him what it is I wanted, my budget and what cars I wanted to see. He humored me and allowed me to test drive a few of them before I sat down with him and wanted to talk price.I will give my sales rep some points for not completely pushing running my credit. Although it would be my first time purchasing a car, I wasn’t new to going to dealerships and how it goes. I knew that each pull hurt your credit and brings your score down, bank by bank. Now, this dealership is located on a street where almost every car brand is at so I will admit that I am comparing my service from a few dealerships to this one. But with the other dealerships, I could give them the same information and they would work with me, talk with me and communicate with me as if they ran my credit. Here? It didn’t matter. It’s as if they would not take it seriously until they ran my credit. Almost like a my way or high way.Now again, i will say with the sales agent I had, he wasn’t bluntly pushy. But in comparison to customer service at other locations, it’s very clear what was happening.Would I recommend this location? If you are dead set on only getting a Mazda and want it in a convenient location? I don’t doubt that the service would be better. But if you’re looking to buy a car but aren’t exactly sure what you want and don’t look the part of 30 years or older or like you have the finances? I would not recommend.

I purchased a 2019 Cx3 from Mazda of Orland Park. My sales persons were Jack and Larry. Larry who is no longer there. Let me just say they know how to give great customer service which is why I purchase three Mazdas from this Dealership.However dont write an unfavorable review or you will be denied service. The last two times I had my car Serviced at Mazda Of Orland, The Customer Service Rep in the Service Dept. was not so Great.I had been experiencing my engine light intermittently coming on but was told nothing could be done unless the light is on at time of Service. Low in behold I came in for service for a new tire and at this time the engine lite was on. A diagnostic was performed.The Service Dept. tells me Its not a Mazda problem (Even though the light intermittently always came on) But brings up my accident and attribute the cause to it.( I was reared ended a year after purchase) Stating they were not responsible and I needed to go back through the insurance company.I settle things with the Insurance company, Im ready to take my car back to get the engine light taken car of. I speak to Rudy in the Service Dept. who at first stated he will give me a call once he has ordered parts, but he calls back and states looks like you wrote us a unfavorable review so we are not going to be able to fix your car. Excuse me, Of course I am floored by this. So wait I am sent a survey to which it ask questions and has a comment section and because I express they way Some of your staff made me feel So now you refuse to fix my car. You did the diagnostic you know the issue of what has to be done, I am not understanding how my survey has anything to do with you servicing my vehicle.I ask to speak to a Manager. Eric Bates calls me back who must have been clued in already because as I tried to present my case I was interrupted by him saying Oh I see your vehicle was involved in an accident. Yes it was Eric but what does that have to do with your Service personnel refusing to fix my car. Well looks like you are unhappy here. Well yes I am with How I was treated. But again what does that have to do with my car being serviced. I express my opinion on a survey where I thought you were to tell the truth in order to improve service.So continuing to try to explain the reasons I gave my answers to the survey. He basically did not want to hear it stating that since I am unhappy I would not be a good fit to come to that Mazda anymore.Once again I am floored. So I say You mean to tell me that if a customer comes into your Dealership and experience service thats not up to par from your Techs you will side with them. I dont believe you were treated indifferently so we just believe since you wrote the unfavorable review you are just not a good fit here.I could have blown a gasket because its not the service Eric Bates its the treatment I experience from the folk in your Service Department and instead of you apologizing or trying to improve on the problem you say to the customer well since you are unhappy well go some where else.Hum, this Is Where all Of my vehicles were purchase and thats the resolve you come up with.And to the public please understand I am Not including all just the ones I came in contact with. I personally like Mazda but please treat me with respect.But that is fine Mr. Eric Bates owner of Orland Park Mazda because If this is what happens (NOTHING) When you are approached on the unprofessionalism of your staff you never have to have my $$$But God is a wonderful Power.Since I couldnt get anywhere with this owner I reached out to Mazdas Cooperate Office spoke to a wonderful person who reimbursed me my diagnostic fee.The Sales Staff at Orland Mazda is Awesome, Mazda over all Love there vehicle. However some staff people in their Service Dept. not so Awesome and Now The owner Eric Bates who condones the unprofessionalism given to some customers totally shameful.But thank you Jack love you and thanks to Mazdas Corporate Office, I was made whole.

Great place to buy your next car. Eric Vates and staff are there to help you.

Wanted to charge me 700 for a 300 part

Eric and Lynn were AWESOME! ERIC not only Put me in A BRAND NEW CAR, Filled it up with gas, Was a MAN OF HIS WORD and Got me a 1% interest rate... I will be referring ANYONE TO MAZDA ORLAND PARK....

Omgoodness!!! How do you spell fabulous? Capital F..abulous..my Mazda of Orland Park purchasing experience was simply Fabulous, great..good all rolled into one. First the 2021 Mazda CX-5 GT AWD speaks for itself and it says Spectacular!!!. All the standard features I could ask for..warranty, safety and many others..the exquisite comfort of the cabin, the smooth engine, the classic look of the vehicle..the Grand Touring..sells itself practically but no that’s not all..the staff at Mazda of Orland greeted and treated me with all the professionalism and kindness..I am impressed. Quickly answered my emails and followed up with courtesy calls. 5 stars for Product Specialist Mr John Sequiera, he took his time, he was honest and very knowledgeable, polite and reassuring. I got a great 0.9 rate and incentive which made me happy. Zoom, Zoom Mama is ready to hit the road this summer!!! See you out there☀️

Andy was a great help during the whole process. It was very busy and we were there 3 hours after closing. He stuck around just to walk us out to the car. We both thought that was above and beyond what he needed to do. We will definitely go back in the future. Thanks for making car buying less of a hassle.

Hassel free transaction, good customer service and our first best experience with car buying in 30 years!! Thank you staff!!!

Marta and Bart are absolutely phenomenal. Its clear that both know how to take care of their customers, Bart is to the point, unpretentious and shows everything about the car, which I and my family appreciated. Marta is funny, informed and sells everything honestly and pleasantly. This is the best experience Ive ever had at a dealership and is the standard for all other dealerships for me.

I had a new trasmission replace thanks to my warrenty when i first got my mazda 6 2016 2 years ago. A oil change an a window wiper replace. Service here is awesome. Love My Mazda 6...

Literally never write reviews but Stephen at Orland Mazda was insanely nice, easy and low pressure to work with. Got a good price on the exact car I was looking at and was out the door in two hours.

We had the best experience with this dealership from beginning to end ⭐️⭐️⭐️⭐️⭐️We had emailed this dealership about a specific car we were interested in and had the best experience dealing with salesman Adam. He was so knowledgable about the newer Mazda cx30 turbo, which just came out last year, and Mazda in general. He even pulled up some articles online when I asked about safety and reliability. Very impressed! We had a long wait for the finance manager, who was dealing with another customer and had several more waiting, so we decided to go grab dinner. Adam insisted we take the new car! Really?! But it’s not really ours yet?! It seemed too good to be true. We thought we would go somewhere within walking distance but thanks to the excellent customer service, we were able to take the car we were waiting to buy, and head to a nearby restaurant. When we returned we went thru the paperwork with the finance manager, who was also very knowledgeable and friendly. He was straight forward and explained everything about the different warranty options very nicely. When we finished it was approx 3 hrs after closing on a Friday night and Adam was still there waiting to escort us to our new vehicle and answer any questions we still had. This was by far the easiest, most pleasant experience we’ve ever had at a car dealership. Thank u Adam and thank u Mazda of Orland Park!

I dreaded going into a car dealership and couldn’t have been more pleasantly surprised. Clean, gorgeous, peaceful place with low-key employees who bent over backwards for me. I felt genuinely listened to by Lynn, who made the entire transaction personalized and uniquely selfless.

Fair service price; great car wash

Everything went great very professional and courtesy service

I went in last Friday 3/26 ready to buy a cx - 5. Approval already ready. The manager only offered my 3k for my vehicle when it was appraised for 8200 at the dealership before and the actual Mazda of Orland website offered at max 7700 this morning. The manager never spoke to me or my father and the vehicle is still being advertised a week later. I don’t encourage anyone to shop here and an extremely disappointed with the service I received from this dealership.Please find the managers response as proof this dealership doesn’t do good business. How do you negate the KBB price on your own dealership website? Thank you for the dodged bullet.

Complete opposite experience than we had at Sierra mazda of Ottawa illinois. Great service all around at Orland Mazda!!

Adam Szymanowski was my salesperson. He was great. Helpful, informative and NO pressure.

I was more impressed with the salesman than my daughter who is looking at vehicles!

Im happy to see that some people had great experiences here, but mine was not like that. My salesperson was disrespectful when helping us, often cutting off what I was saying and saying he understood (when he obviously didnt). He was pushy through the whole process.He was asking to run my credit BEFORE talking about the price of the car and it sounded like he didnt think I would qualify for the financing offer because it was my first car purchase (EDIT: I should clarify I knew what my credit score was so I was confident I would). This should have been the final red flag and I should have walked out here, but no - the last red flag was when he began asking for my credit card information before finalizing the pricing details. This is when I got up and walked away because I told him I wasnt going to provide anything until I have all the information I was asking for.The next day, I went to another Mazda dealer and it was a 180 experience. I bought the exact same car make, model, year, color at this other dealer instead. They were transparent, we finalized the price before running my credit or asking for the down payment, and they answered all my questions while listening respectfully.If this is the process at Orland Park then whatever, that just means its not going to be where Im spending my money. My experience here might not be how everyone here is treated, but it doesnt change the fact that this is how I was treated.

Very rude and unprofessional….. Even the bossWhat a shame

Marta is amazing!!! Was at work while my purchase was being processed doe the most part. She worked with me and made me feel at home. I feel like part of there family and she waited for me until after I got of work to sign my papers. Great Customer Service!!!!

Eric and his service crew are simply the Best. They go above and beyond to help you.

Great shop! Everyone was very nice and service there has always been top notch! Im 30 miles away and go out of my way to come to these guys. Highly recommend!

Wonderful! Service Department really took care of me and my Mazda!!

Always have fast and friendly service. From the sales to the service department

My fiance and I just bought cars from there yesterday. Our sales guy Humberto was really easy going, didnt pressure us at all to buy a car, listened to our needs, and stayed 3 hours after they closed to make sure we were taken care of. Mike and Marta were great to work with. They got us a lower interest rate than our bank gave us. Marta was able to help me get warranties on my car and still stay within my budget. Great people to work with. If youre looking to buy a car check this place out.

I had a very pleasant experience with this dealership. I completed the process for pre-approval prior to arriving. I told the sales person exactly what I wanted. When I got there he had the vehicles parked in the front of the dealership for me to look at and test drive. I hadnt purchased a car in several years and I am happy with my purchase and with this dealership.

Marta D was great to work with. The dealership was very clean and seemed to be of much nicer quality than other dealerships I had been in recently. I ended up buying the vehicle I was interested in and am very happy with my experience. Thank you to Marta and the rest of Mazda of Orland.

My experience here today was great Marta Duraj was the best🙌🏾 I’m very satisfied with my purchase an the process was very quick an easy

Went car shopping with my sister.

I was looking for specific transmission fluid and Mazda of Orlando Park helped me with my online order, it was speedy and great price too. Again thank you and the team at Mazda of Orlando Park, thank you Jenish for stay up with order.

Dont try buying here unless you want to deal with the headache of last second financial changes where they back out of the agreed price

I purchased my last 2 vehicles here. The sales staff are pretty knowledgeable about the product, Mazda is a great brand. I like the service department best. They are fast and professional and keep a pretty tight schedule. If your car cant be repaired in a reasonable amount of time, then they provide you with a loaner. You also get a complementary exterior wash whenever you visit.

In what alternative universe does sponsoring a large scale event like Taste of Orland in the middle of a global pandemic sound like a good idea? Profit over lives, I guess.

Great service and made purchase

Great Dealership! Helpful People on the sales floor. Larry & Chet were so nice. Willing to negotiate & very helpful introducing me to the car! They helped make my first car buying experience a great one!

Jose in the service department is great. From start to finish he was very professional answered all my questions. He made sure I understood the process and kept in touch with me as far updates on the work being done. He deserves 5 stars.I was highly upset with my experience today which had absolutely nothing to do with Jose. I was returning the loaner car and picking up my car. The loaner car had a full tank of gas when I pulled off with it I returned it with a full tank just a little bit below the line. A guy named Rudy from the service department came out and said I had to go and put the car at exactly the full line so at 9 am in a snow storm I had to leave the dealership and find a gas station to put 1 gallon of gas in the car making me late for work. I think that was absolutely ridiculous. So while I was very satisfied with Jose in the future I will not be returning to this particular dealership.

Arrived last Monday to purchase my first car on my own. I knew exactly which model I wanted (2019 Mazda 3 sedan) in grey. Upon arriving I was greeted at the front desk and the guy confirmed the car was in the lot. He then took me to Lynn who I have contacted prior to this. Went on a test drive. Everything went flawless and I left the same day with a new car at a great rate. Love my new Mazda.

Lies, deceit, confusion, and avoidance were all part of the process that I went through the week I bought my car. I have a lot of things to say about this process if anybody is interested in reaching out to me. Id be happy to point out all of the points at which a decision was made to be unclear or misleading (i.e. not showing me all the docs Im signing, not explaining that none is an option on the extended warranty sheet, grouping warranty parts into tiers on that sheet and then saying later that they didnt need to be packaged, listing all the things that could go wrong with no data to explain how likely it actually is, not disclosing my interest rate until the last document, explaining the privacy policy completely different than it is written, failing to provide a copy of the warranty i was offered, saying that i couldnt have a copy because its internal and its thrown away, refusing to provide a blank version, when escalated to the president - providing a completely different sheet but with my info on it, when pressed about that - the one I signed was able to be found)

They made it the quickest and most painless car buying experience of my life.

Great service department

From the moment I walked in Andrew Freeman was so awesome. He truly helped me without being pushy. My whole car buying experience by myself was easy!!! Thank you Andrew!!!!

I have been going here since 2014. Solid maintenance and repair service. They are pretty efficient. Rudy is great and the new guy Jose is doing a good job.

I went into Mazda looking for a vehicle and Brandon was very quick to assist my family and I. He was helping another customer at the time and was able to multi-task. Which a lot of people can not do. He provided great customer service throughout the entire process. He assisted in putting in my cargo cover and taking some lettering off the back. It was as if all my request werent a problem. Even in the finance department, Brad was very accommodating and provided excellent services. Overall I had a good experience with this dealership

The service team at CJ Wilson is invested in customer relations! After a minor communication mishap during a previous visit, Adrian made every effort to contact me and resolve the issue. I returned earlier this week for new tires and front brakes. Everything from checking in until I picked up my car that afternoon was perfect! Thanks to Adrian, Rudy, and the rest of the service team!

In for an oil change, brake flush and a new air filter. Service advisor was fine, Edith is friendly and knowledgeable. The mechanic didnt use a fender protector while he was servicing the car. Oil filters on a Miata are horizontal to the block, there is no way you can remove one without spilling oil on the block. Because of this I asked specifically to have the mechanic use some brake cleaner to clean off the oil so it doesnt drip on my garage floor for the next week. It either wasnt done, or done poorly. - five days later and Im still cleaning the garage floor. If it was cleaned, it is thinned by the brake cleaner, its easy to tell if it was done or not. It wasnt, this is straight oil consistency. Ill give it a couple more days before I go back to have them complete it correctly if Im still cleaning the garage floor after a week.Makes me wonder if the other work I had done was completed as poorly. When you drop a couple hundred bucks for service and you have dozens of other places to choose from, I dont waste time with shops that do a poor job.Ive had good service here previously, Ill give them one more opportunity to do a good job or Im off to another Mazda dealer for service.

We had a positive experience purchasing a car with the help of Bart Bryniarski. He took the time to explain and show us everything. He answered all of our questions. It was a pleasure working with Bart. I would highly recommend this dealership and Bart. - JAN M.

First, I want to express my gratitude to Mr, Vaste for demonstrating hospitality to me as he sent me those cookies in which I enjoyed immensely. Also I thank God for being able to encourage him during this time of the loss of his mother. I am still praying for his strength during his bereavement. In addition, I want to thank Mr. Jack Howe (F & I) for his excellent service. His professionalism was exemplary as well as evident during the process. Chris, the salesman exhibited great listening skills and indeed showed signs of Salesman of the Year. Overall, in sum I have nothing but high regards for you and the dealership and would gladly be willing to refer others to the Madza family!

More than 5 Stars car dealership!! Great thanks to Marta and Otis.My colleague bought MAZDA CX-5 for his wife last night. I was there with them to help. Actually we stayed there until 11;15PM. Regardless it was almost mid night, Marta from financing department was very customer friendly and respectful person to explain important options for per-owned car based on her expertise. We could fully understand what is the best way to select options with great deal which I have never seen in my life.In addition to that, Elite Master Certified Sales Mr. Otis who was also very friendly and respectful person. Regardless our target price was too tough, he totally agreed our price negotiation point of view and tried to find out the best he can do for us. We could end up with very satisfied happy middle deal. He also stay until 11;15PM to support us.To be honest with you, I have never seen such a outstanding service car dealership in USA. As a human being, we would like to buy car with trustworthy dealership which have not only great quality of the cars but also great customer service like Marta and Otis. I strongly recommend to buy car from here.It was unforgettable great experience for me.I really appreciated for Marta and Otis who definitely support us more than enough.Again, CJ Wilson MAZDA is more than 5 Stars car dealership.

From the first email I received from my sales guy Chet Poplonski through to the paperwork part with Marta, the experience was enjoyable and hassle-free. I did my research, knew what I wanted and sent out requests. Chet was one of many to respond, but he was also the first and in his email gave me a link with all the info I needed to make an informed buying decision. When I arrived, I was greeted warmly and he sat down to talk with me about my request. He immediately went to work finding some cars for me to test drive and even dug them out himself before the porters could make a move. He patiently allowed me to test drive three models, even though 2 were virtually the same (sedan vs. hatchback) and then we came back to the dealership to crunch the numbers. Most people hate the finance part, but Chet made it painless. I knew what I wanted and he worked with me to get it. It was quick, no back and forth and voila, I landed with a deal I liked.The paperwork process is always long, but Marta explained everything thoroughly, which made the process a lot more tolerable.I walked away from the deal and the dealership feeling like I got a great car at a great price with phenomenal customer service. I would highly recommend this dealership and especially Chet. He knows this business like no other, is a people person who doesnt waste your time, gives it to you straight and really works to make sure youre satisfied. A1 experience. This is my first Mazda buying experience, but it will definitely not be my last at CJ Wilson Mazda.

My experience at Mazda of Orland Park was fantastic. Tim McGrath was a very great person to work with. He showed a very low-pressure sales experience while showing a drive to get me the pricing I desired with complete transparency. If youre looking for a new Mazda, please make sure to hit Tim up!

Have had multiple experiences with this dealership and Ive never been so happy in my life they make it easy fast and make sure your happy. Go see Bart hes great

I HIGHLY recommend CJ Wilson Mazda! They have excellent customer service. Had an issue with my lower control arm that had already been replaced with the recall. CJ Wilson had performed the recall almost 2 years ago and replaced the part today with no charge. Most dealerships try and get over on you with service, but I didnt experience that here. Thanks again CJ Wilson Mazda for excellent service today!

Larry Traylor made things real easy. A very nice, knowledgeable gentleman to work with . We appreciated the treatment of all the staff. We wanted to do business with a local establishment as well. We love our Mazda6 so much were looking at a Mazda3 already.

Fantastic experience. Dave Dickey in finance made the paperwork seamless, Bart & Tim in sales were fantastic, getting my car clean and showing me how to work everything. Thank you Eric Vates and crew for another wonderful experience! Car #5 and counting...

Everyone was friendly and helpful. My kids even enjoyed being there. I love my Mazda 3! Shout out to Jack, Otis, and Dave. Thanks again!

Fast friendly service.

I just purchased my second vehicle from CJ Wilson of Orland and couldnt of had a better experience! The employees at this place rock! Jack in finance worked hard to put me in the vehicle that I wanted. He was very helpful with answering any questions that I had. The man that went through all document signing with me was also very helpful in answering questions and very honest with helping me with gap insurance and things to that nature. The sales team is very layer back and not pushy like most. I got a great car at a price much lower than any other competitors around. I will definitely be going back to CJ Wilson the next time I need a vehicle. Thank you guys!!!

CJ Wilson has by far been the best when it comes to car buying experience. I live over 3 hours away but found their prices and attention to customers to be well worth the drive. From the initial phone conversations to working through a couple of hurdles, even spending time in the finance office, I always felt appreciated and more like a friend rather than simply a business transaction. Great all the way around!

The people at CJ Wilson Service are nice, very professional. I have no issues with the staff or the work done. But a recent change in charging policy now have me going elsewhere for service. CJ Wilson service has begun charging a $135 diagnostic fee for them to look at your car. I was told they might be able to apply some of that diagnostic fee to the repair if I decide to have the work done.Isnt having a service department look at your car part of the reason why you take it to them to start with? I declined, went elsewhere and the entire repair cost me $45.More importantly, my Miata is 14 years old, no one has ever looked at it except a Mazda dealer, because of the diagnostic fee theyre charging I went elsewhere for service and found good work at a good price. Their change in policy opened the door for me to take my car somewhere else.Ill be back for an oil change, but any other work Ill go to a service department that I dont get charged for them to look at it.

We worked with Dan Stelmach on the lease of a 2018 Mazda6 Touring. Dan took care to understand our needs and figure out the best option option for us (lease new vs. purchased used). The color we wanted most could not be located in the area, but our second choice was not far away. Although the car could not be transferred the next day, it was waiting for us when we returned from a vacation a few days later. All in all, a very easy transaction.

Great parts department!

Brandon was an excellent salesperson to work with and I am very pleased with my CX-5 purchase. I will have this car for many years.

I had a great experience at this dealership. My salesman, Sam, made the process quick and painless. He listened to what I wanted rather than pushing me into something I didnt need. I will definitely be going back here for my next car.

Great place to buy a New or used Mazda! Great technicians work there.

Always great service! Would definitely recommend to anyone servicing or buying a new Mazda!

Waiting area clean and comfortable. Service has always been great. Sales staff is friendly, very casual non pressure environment.. so impressed I went back a couple of months later and bought a car for my daughter.

This dealer was farther from me and I had some misgivings about going out of my way. Wow that would have been a colossal mistake. They treated me like a buyer. No B.S. no run around, just straight forward dealing. I enjoyed the friendly atmosphere, cleanliness and courtesy my wife and I were shown. The little follow ups were just icing on the cake. I got the car I wanted, at a price I liked. All in a timely manner.

We had kind of an emergency stop when we were on vacation and a light for tire pressure came on. We didnt get our car from this dealership but yet they got us in fast and back on the road very fast. They followed up with a phone call.

ITS NICE THE PEOPLE ARE GREAT TO ME ITS EASY WORK

Everytime I walk into this place... I am greeted with the upmost respect and professionalism. I am very pleased with my purchase.

This was the best car-buying experience Ive ever had. It is a comfortable, casual, low-pressure environment, and I was treated very well. No joke, from start to finish I was in and out of the dealer with my new Mazda 6 and all paperwork finished in under two hours. About a half hour of that was me choosing a color, so really about an hour and a half start to finish. That is unbelievable.

My experience was nothing short of excellent. From the initial email contact, to the signed loan documents, all involved were professional, truthful and straight forward. Exactly what you want and deserve in a car buying experience. My sales person Dan Stelmach was unbelievable to work with. He should be commended for his honest and straight forward attitude. I have found a dealership I can trust. I look forward to having a long relationship with CJ Wilson Mazda of Orland Park.

I was corresponding with Otis by email and he answered all my questions. I also spoke with the sales Manager Jack and he was great. This Dealership was the best dealership I have been too everyone was very friendly. Otis explained in full detail how everything in my Mazda CX-5 Grand Touring works. The car buying experience was painless and easy. I received in the mail this week a tin full of Chocolate Chip Cookies with a thank you card. I never had a dealership do that. YOU GUYS ARE THE BEST THANK YOU OTIS AND JACK I REALLY APPRECIATE YOU AND I AM SO GRATEFUL AND BLESSED TO HAVE A NEW TRUCK I WILL.NEVER GO BACK TO A CAR! 😀😀

This was probably the best dealer experience I have had. I have been apart of several new car deals and working with Mazda of Orland Park was the simplest and best experience I have ever had buying a car. The staff was incredibly helpful and friendly.

Great car buying experience. I would recommend anyone give them a chance to earn your business. Thank you!

I have been to the service center a few times this year to get my oil and fluids changed and each time I come away more and more impressed with how quickly and efficiently they are able to take care of my car and get me out the door. As a person who has a very tight schedule on the weekend, their efficiency always allows me to free up a few very important minutes during the day.