Our shopping experience was excellent. We were looking to dress 2 beds completely, a king size and a queen size. We were able to find very comfortable great quality bed clothes for each bed on sale for $49 per bed. Lots of colors to choose from and completely sealed in a zippered box. Very satisfied customer.

The downstairs area looks spooky. It looks like when you leave a convention center and no one is around kind of spooky. They also didnt have a lot of stock when I went here last month. I hope that changed, but for people who need a good variety to look through (and need it then and there), I would recommend looking elsewhere.

Wonderful place for all you need. Hopefully they will be able to get some cashiers soon!! The lines are LONG!

Very happy! Found new jeans for me!!

I love this store, I found my shoes I was looking for. Those classic FILAS

Manager Jeff in jewelry is unbelievably amazing! Helped me and my fiancé with a ring issue and I am forever grateful

Great Customer service at the Jewelry department! Jeff service was superb

Perfect place to go for back to school shopping. The have quality clothes and not over priced.

Place an order on line for delivery, but needed to return it because it didnt go with my Decore. Didnt have a problem returning it. Will shop there again. I Love JCPENNEY!!!!!

At this JcPenny. It was was ok. No all JCP are alike. At this JCP the same shirt was not on clearance compared to a different JCP that I went to the week before.

The staff is helpful, professional, courteous and listen to what you have to say. I found what I wanted and she given me information I wasnt aware of which was beneficial to me.

My husband Michael and I were celebrating our 23rd Anniversary and we thought it was time for new professional photos, before dinner, so we went here and it was fun and the staff was great.

Love JCP! In person and online, always a great experience every time! Great deals too. From window treatments to boots and blouses, JCP is the best.

Very friendly service patient excellent service the best thing there smile 😃

Love the big mens department. Always find good deals for my husband.

Pennys floor staff is simply the best..

No suits, what was there is very disorganized.

Excellent store with great staff. Clearance areas have incredible bargains. Online ordering gives you what you want when not on shelves. People must support these stores or they will be gone for good. Buying online will not give you the same experience then in-store. Fitting rooms are a convenience online will not provide. Jobs these stores provide are vital to many communities.

My husband found just what he needed at an excellent price

There were JF fitted collard long sleeve shirts that said buy one get one free. When it was time to check out, the cashier tried to ring them both up for normal price. When we told her it was buy one get one free she had someone check, and the young man said it was buy one get one free on the walky talky. When the cashier had the manager come up, the manager tried to ring them each as 50% off. We ended up buying 1 only. Because we were positive that it was buy one get one free. We even heard the guy say buy one get one free on the walky talky. Won’t be going to this location if the they can’t get their sales correct. False advertisement.

The people who work there are always so nice and very helpful. I love shopping thereThe store is very well organized

Always leave with exactly what I need at a great price!

They have been having great sales

This Pennys is always a hit with me...love the upgraded quality of clothing, but dont like the fact that I cant exchange items at any register...you have to go down into the dungeon 😝 for that service.

My experiences at JC Penneys, great the service very good.

Had everything I needed and quick check out

Great store, they have a lot of excellent brands at decent prices.

Resonable prices. Most cashiers are very nice.

Very unorganized and pieces from the ceiling was missing. Very junky inside!

Came in looking to buy some jewelry for a special event recently. Walked around looking at cases and went to the case with a saleswoman behind it pointing at the jewelry with my SO talking about which ones I liked. The saleswoman couldn’t have cared less and played on her phone. When I was right infront of her and looked at the case for a moment she actually got up and moved to a whole different case! (No other customers by the case either) Let’s just say she lost my business and I went to Kay instead.

All of their lady sized rings were size 7. I truly dont know how they can stay in business! We were looking for a size 6 ring. My research suggest that the average womens finger size is between 5.5 & 6.5!

Store reaks of popcorn butter all employees are 50+ and move slow as snails. 1 check out open per floor. Dont waste your time.

Very clean store, great customer service, fantastic sales on menswear...

Very dissapointing. Not a lot of selection anymore and the bathroom was very dirty.

Found what I was looking, sad to say that only one register was open.

Ive been looking for a special silver necklace for a wedding searched several stores and no luck.. Then visited JC Penny and found what I was looking for. Thank you JC Penny.

Excellent. They had exactly what I needed. At a great price and they had my size. I will be back.

Returns line out the door. Wasted 1/2 hour.

Good merchandise but pricy.

It is easy to see why they are in trouble. Limited inventory, no personnel to help and two cashiers for both floors.

Just ok. What happened to all the workers? There was Noone around to ask for help.

Love it, hope the store survives, always great sales going on, very clean

Not enough help. But is the norm for now.

I’m not really the type that usually cares about stuff like this but this was in the boys section of JC Penny at Orland Square Mall. Besides it being awful to look at, I kinda feel this may be a safety issue. It looks like this can come down at any moment. Someone is clearly dropping the ball!

Registers unattended. Slippers were not near shoes.Edit: Went again. Some registers had 1 person in line. One had 6-8.Daniel and the latina lady in mens shoes were very helpful.. +1 star

Selection of mens department horrible

Nice place. Friendly staff. Id go back for sure.

So back in September I ordered a mattress and box spring with a pretty high price tag but it was a promotion for 48 months (not that I needed it but I’ll take it). Due to covid I presume, I didn’t receive the mattress set until early December I believe. So I scheduled delivery for a Saturday 1-330p. They actually arrived at approx 757p thus tying up my whole day. I wish I could remember the name of the company but since JC Penney’s used them they can take the hit. They were unprofessional and wouldn’t remove old mattress set claiming in wasn’t in the order but considering how long I waited as a courtesy you would have thought they would do it. I blame the the sales lady who placed the order for me. A few days went buy and I called to complain about defective box spring and was originally told I would have to pay to send it back since it was after 48hrs but good sense prevailed and the agent did waive it. Here it is months later and I never heard from anyone to come and pick up box spring. Luckily it basically does what it’s supposed to but it’s still defective. I will never ever purchase a big ticket item from JC Penney again!!!! Also the sales lady failed to ring up as a promotion so interest was applied but I talked to a customer service agent and it was all corrected regarding the interest free promotion.

Although they no longer have maternity dresses in the store, the saleslady suggested a few plus size dresses and it worked out perfectly.

Got my Santa figurine

Got a good deal on active wear pants2. For 25

Good quality clothing and sales

Good shopping low prices

Was hard finding a open fiting room and only 1 registered open on 2nd floor

Good sales for kids this weekend

Went there yesterday was able to find what I was looking for I was in and out in 15 minutes. Not crowded at all.

Love shopping here. Staff is helpful & friendly

They had a certain kind of white sweater I was looking for and it was on sale . I like the jewelry section that this has.

I really like this JC Penney.I always find good deals and most of the time its on there clearance rack.

Nice place for bargains

Took the granddaughter shopping for school clothes.

I have been dealing with Penney for years. Love most of their products.

Its great for whatever you need from jewelry to furniture

Really good store with bunch of specials. Actually bigger then other ones

Breale was wonderful thank you for great customer service 👏

It was an return it was done fast and no hassle.

I was shopping for clothes with my family for a funeral and of course needed to save some money. Our cashier was Blake, he was calm and helpful during our checkout! Retail stores definitely need more Blakes!!

IN STYLE BEAUTY SALON is the best and I am crazy about my colorist Ruben, who also takes the time out to explain the effects of products and why you should or should not use them! Great experience! Thanks IN STYLE SALON.

Clean, good assortment, helpful staff

JCPenny is having a great sale right now, 25-50% off. Great for graphic tees

Jerry at the hair studio is amazing. He takes his time and makes sure that you leave just perfect. I had a wonderful experience...I couldnt recommend him more. The entire staff was friendly and so welcoming. I was won over in just one visit.

I was able to find my size and style LEVIS.

Nice clothes. Decent prices. Good sales.

Did curbside pickup which I thought they come to your car. Parked @ entrance & waited several min in line. Took a couple of mins to get my order & out the door. Very friendly staff...

Speaking for the mens depth, the inventory is terrible. Selections are terrible. Less and less each visit. Not worth going back.

Ive always liked JCP hope they stay around 🥰

Love this place

My friend and I enjoyed this store. People are professional.

Everyone is so helpful I love just being there they are just like family .Thank you guys.

Love this place I always find good deals

My cashier saved me 30% by telling me of the JC Penney coupon I found on my phone.

When I need something of my favorite team, here i find it.

Best place to buy mens shirts because of sizing options. I wear fitted shirts and they have an excellent selection at sale prices. Someone was there to check my neck and sleeve length measurements. I have an unusual size combination and they have plenty in stock. Excellent tie and pants selection also. Awesome!

Store was a bit empty. Not too many people. Not to much inventory. A lot of products gone. Are they closing?

They have a wonderful sale happening!!!

The girl in Sephora, Veronica, was so extraordinary! She was so helpful, greeted me and recommended some amazing products that she even gave me little samples of! Definitely one of the best experiences I’ve ever had.

Just ridiculous

Not good as before

The air system was blowing heat (yes heat) on an 85+ degree day, only one cashier seemed to be able to help customers, another on the phone and the sales floor associates seemed to be busy walking laps rather than helping customers. Heck, we went thru 2 departments without a sighting of an employee

Always has great items, love this store

There was a woman in the intimates section who helped me out tremendously!! Today, I went in at the last hour, right before closing, looking for new bras. Sometimes doing so can be a a headache but she made it so smooth and effortless. She helped find sizes and styles until I was happy with my purchase. She was patient and sweet. I wasn’t able to get her name but I just wanted to review just in case her manager would see! She needs the acknowledgment. She’s amazing, thank you again! ❤️❤️

Large selection, had same for mothers day.

No cash registers.

One of the best customer experiences I’ve ever had in any store! Jessica Hellman who I believe is a manager went above and beyond to make sure I found what I was looking for in a timely fashion and at a price I was comfortable with .She goes the extra mile for her customers and as an individual who works with customers every day, I appreciate it. Thank you for changing my view on big name stores!

New watch for $10

This store did not have an organized curbside pickup service. Goods purchased were fine but disappointed with curbside servicde.

I always so happen to come after a clearance sale. So theres racks and racks of racks of clothes, feels like Im digging through a thrift store. Unorganized everywhere. Decent prices. But staff is always eh. Design is eh. Theyre lucky the have Sephora.

I love the deals you get here and the store is usually pretty well organized. I think they put their worst employees in womens lingerie. I can never get good service in that department but my favorite stylist is at their salon and I am always greeted when I walk in the door by the appliances. Its a great place to find petite clothing as well. I am a loyal customer.

Found some great deals on mens sportswear and womens intimates.

Not what it used to be. A little run down looking. Im not sure if anyone still works here as sales people are not to be found.